Adobe digital edition: error! check activation
when downloaded a book and tried to open on Adobe digital editions, got "error! check activation" even though I provided my adobe ID for authorization.
my computer shows as Authorized, but cannot open the book
Have you activated Digital Editions with an Adobe ID (or a Vendor ID)?
Go to the Help menu and select Authorization Information...
A window will appear to display your authorization information. If your computer is not authorized, you'll need to do that before you can read any DRM-protected books. If you don't have an Adobe ID, you can create one here.
Similar Messages
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Adobe digital editions: Error, check activation.
Hallo,
habe ein Problem beim runterladen von einer acsm Datei. Andere Dateien kann ich problemlos öffnen und runterladen, nur diese funktioniert nicht. Ich habe schon versucht das Programm zu löschen und neu zu installieren, aber das funktioniert nicht. Autorisiert bin ich bei Adobe. Weiß jemand was ich noch machen kann?
LGDas gleiche Problem habe ich auch, und sogar auf 2 PCs.
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Adobe Digital Edition Errors/Troubleshooting
When installing Adobe Digital Editions, I received a corruption error message."
This occurs because the installation software coming from Adobe's Web site is unable to communicate and pass information through your companies Firewall or PC security to save to the computer, or there is potential that your network is "locked down" limiting the accessibility on the PC to install or uninstall software.
Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf
"I'm having problems opening my electronic documents."
The Electronic documents cannot be opened by Adobe Reader, they can only be used with Adobe Digital Editions. Be sure that Adobe Digital Editions was successfully installed and the File type associations are set correctly for your machine.
Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf
http://www.naic.org/documents/account_manager_ADE_File_Type_WinXP.pdf
"I downloaded my publication but now can not access it in Adobe Digital Editions."
You may have "Authorized Computer" after initially downloading Adobe Digital Editions as "Do Not Authorize". The publication you downloaded is licensed for a different user account and can not be opened under your authorized ID.
Resolution: Uninstall Adobe Digital Editions and reinstall. Do not authorize the computer, then contact an NAIC Representative to assist you in obtaining your publication.
If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"
Resolution: Please check your system date and time is set correctly, most likely it will fix problem.
"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions."
This error message is a result of a several different issues:
User has installed an Adobe ID on more than one machine
User has modified the clocks on their computer
User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.
Resolution: Follow these steps:
Uninstall Adobe Digital Editions using one of these two methods:
Start > Programs > Adobe > Adobe Digital Editions > Uninstall
Start > Settings > Control Panel > Add Remove Programs
Initiate Uninstall
In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:Start > Run > Regedit
Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
C:\data\my digital editions
C:\my documents\my digital editions
Delete any documents within these folders:
Restore > Tasks
Restore > Failed
Re-install Adobe Digital Editions
Ebook associated with different user account:
You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.
http://forums.adobe.com/thread/544883?tstart=0
"I need to deactivate my Adobe Digital Editions ID/Password."
Resolution: Follow these steps to remove the Adobe Digital Editions ID/Password:
Open Adobe Digital Editions
Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
Deauthorize Computer screen will appear explaining – "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
Select Deauthorize
After selecting "Deauthorize" – a message appears stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
Click on "Quit"
Adobe Digital Editions will close
Double-click on the Adobe Digital Editions shortcut to reopen.
The Setup Assistant will appear, click "Continue"
Select the option "Don’t Authorize Computer"
Click "Activate"
Click Continue at the "Warning" screen
Select the option "Finished"
Open Adobe Digital Editions - Previous products downloaded should now be available. If items are not or an E-LIC error is identified, a "uninstall" and "reinstall" may be required
Authorizing your ereader with ADE
In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.
1. Connect your ereader to your computer.
2. The ADE Authorize Device window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]
3. Click on Authorize Device.
4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.
Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!
For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"
Resolution: Open a ticket from Adobe Support Portal and request to reset the ADE activation limit (happens when you try to activate the device/computer more then 6 times). Include the error message and the Adobe ID used to activate ADE.
Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.
If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address
Resolution: Try signing in at Adobe.com and confirm the Adobe ID is working fine. If the Adobe ID is not certified it will show this error.
Further help with ADE
Adobe have an excellent FAQ page which should point you in the right direction;
www.adobe.com/products/digitaleditions/faq (press F1 in ADE)
Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.Set your Computer to work with our eBook provider
1. Download and install Adobe Digital Editions. This software requires Flash.
2. Open up Adobe Digital Editions. It will ask you to activate your software with an Adobe ID.
3. If you create an Adobe ID:
a. You may download the book to more than one computer as long as the computers all
use the same Adobe ID. (Up to 6 computers can be activated using one Adobe ID.)
b. You can transfer your eBooks only to Nooks that are using the same Adobe ID.
4. If you decide to continue anonymously:
a. You will not be able to transfer eBooks to your Nook!
b. You may only download to one computer.
c. You can activate an Adobe ID at any time. However, you may lose the rights to see any
eBooks that were downloaded previously.
5. We recommend that you create an Adobe ID. Follow the steps to do so.
6. Activate your Nook by plugging it into your computer with Adobe Digital Editions open.
7. Adobe Digital Editions will detect your Nook and ask to activate it using the same Adobe ID as
your copy of Adobe Digital Editions. Follow the prompts. (It may take a few minutes for Digital
Editions to see your Nook.)
Getting your eBook on to your Nook
1. Open up Adobe Digital Editions.
2. Plug in your Nook. If you have not previously set it up, Adobe Digital Editions will ask to register
your Nook using the same Adobe ID as your Digital Editions.
3. Your Nook will appear on the left under Bookshelves.
4. To transfer your eBook to the Nook, click on your previously downloaded eBooks and drag them
to the Nook icon. The book will transfer.
5. Unplug your Nook.
6. To find your new eBook, go to My Library.
7. On the touch screen, scroll up until you see My Documents.
8. Your new book will be in My Documents.
9. Enjoy! -
Downloaded document cannot be opened in Adobe Digital Editions, error is #2038
I have downloaded a document for Adobe Digital Editions, but it cannot be opened, error is # 2038, what to be done ??
Hi minczel,
The #2038 error indicates that ADE cannot get to Activation server. This generally happens because of either system or application level firewalls disallow access to the Adobe activation site (http://adeactivate.adobe.com/adept/)
Try disabling the firewall and check.
You might also want to refer to the solution mentioned in the thread : Error # 2038
Regards,
Rave -
hOLA!
tengo instalado adobe digital editions en mi ordenador pero al tranferir un archivo acsm que he comprado desde google play me aparece el siguiente eror
"Error al obtener la licencia
Error E_GOOGLE_DEVICE_LIMIT_REACHED"
Alguien sabe como solucionarlo? desde ya muchas graciaPuede que encuentres la respuesta aquí:
http://forums.adobe.com/community/download_install_setup -
Adobe Digital Edition Error E_IO_CANNOT_OPEN
When I clic to an url link.acsm downloded from Kobo, I have this error. In french: erreur lors de l'obtention de la licence.(Communication error with the licence server). Impossible to download the ebook. My autorisation is ok,
I have 4.0.1.101645 version, on a pc Windows 7.Found the root cause:
Digital Editions attempts to download ebook to temporary file
Temporary file (in %TEMP%\Digital Editions) cannot be created because of permissions [1]
Digital Editions errors out with a not very helpful "E_IO_CANNOT_OPEN" result
Workaround:
- Reset the NTFS permission of the Temp folder and below to include your user, for example with this approach (using %TEMP% as folder name, e.g.,
takeown /f "%TEMP%" /r
icacls "%TEMP%" /reset /T
[1] The permissions for the entire Temp folder have been changed by some program, removing the user from the permission list. This may be an Adobe problem itself, as explained in this post, but has not yet been verified. Resetting the permissions makes Digital Editions work as expected, until the permissions are changed back again. -
Adobe digital editions error in connecting to server
Hi All:
I want to convert ACSM file into PDF. With internet information, Started with adobe digital editions. However it is not responding after entering the adobe ID/Password. It always throws the below error. Please help how to convert this ACSM to PDF and the belowTry the forum for Adobe Digital Editions.
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1. I am receiving errors when trying to download books from my local library using Overdrive:
Error getting license
License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
2. I am also receiving this error when trying to transfer purchased books to my ereader:
No permission to copy document here.
3. Also, I can't open any of my books to read on ADE
?What do I need to do to correct this problem?This user contacted me through the digitaleditions mailing list and was handled. For all DRM issues, we recommend that you go to the Digital Editions support center and log a web-support case. The center is at
http://www.adobe.com/support/digitaleditions/ -
Adobe Digital Editions Errors trying to open a PDF
We never had to open this file up on any of the machines that had Adobe 8 and now we get this error after installing the Digital Editions. We have tried it on two machines so I have no idea what the problem is.
Adobe DRM Error
System: 8
State: 4
Class: 65603
Code: 147
Any help would be apperciated.This user contacted me through the digitaleditions mailing list and was handled. For all DRM issues, we recommend that you go to the Digital Editions support center and log a web-support case. The center is at
http://www.adobe.com/support/digitaleditions/ -
Adobe Digital Editions - Error "E_ACT_TOO_MANY_ACTIVATIONS"
Hola,
tengo un problema al intentar autorizar equipos. Solo se pueden autorizar 6 por cada Adobe Id y al parecer ya hemos llegado a este limite.
Buscando como solucionarlo he leido que llamando al Servicio de Atencion al Cliente se puede aumentar el numero de activaciones permitidas, pero ya he llamado y no me han dado ninguna solucion. ¿Que puedo hacer?
Gracias!!De que producto estás hablando por que Digital Editions es un software gratuito.
Si te refieres a las aplicaciones p. ej. de la Creative Suite, efectivamente parece que hay un límite que se modifica, creo, con el paso del tiempo.
Si existe alguna causa que justifique que se haya desactivado 6 veces, deberían facilitartelo. Podrías comentarnos tu caso? -
I bought 2 ebooks for school on wwnorton.com. I downloaded ADE and when it asks to authorize my computer and I enter my Adobe I.D. it says the following... E_ADEPT_DATABASE_INSERTION_ERROR http://adeactivate.adobe.com/adept/SignInDirect com.adobe.adept.hosted.shared.persist.UserPublicData ca2e6135-9194-4f79-9e99-9c6e2a7e3579. Please someone help me asap! I need the books for class tomorrow.
Actually I get the
E_ADEPT_DATABASE_INSERTION_ERRORhttp://adeactivate.adobe.com/adept/SignInDirect com.adobe.adept.hosted.shared.persist.UserPublicData ca2e6135-9194-4f79-9e99-9c6e2a7e3579 error when choose not to authorize it. When I try to type my I.D. in it says E_ADEPT_DATABASE http://adeactivate.adobe.com/adept/SignInDirect INSERT%20command%20denied%20to%20user%20'adept'@'da1snv013.corp.adobe.com'%20for%20table% 20'useradobeid'. -
Adobe Digital Edition error del servidor de activacion.
Me han reparado la notebook y no puedo registrarme en Adobe con mi cuenta. Necesito Que Me Vuelvan a autorizar this Ordenador. Puede del servicio?
En esta vida todo tiene un límite, y un final.
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After changing the mother board of my MacBookPro to fix the video display issue, all my previous eBooks in Adobe Digital Editions cannot be activated. The error message: "Activation Server error - code E_ADEPT_INTERNAL". Please advise what I can do to read my eBooks again?
Hmm, it shouldn't be that much of a problem. I searched my entire drive for "digital editions", and this is the whole thing:
/Applications/Adobe Digital Editions 3.0.app
/Users/user/Library/Caches/com.adobe.adobedigitaleditions.app
/Users/user/Documents/Digital Editions
/Users/user/Library/Preferences/com.adobe.adobedigitaleditions.app.plist
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.bom
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.plist
/Library/Preferences/com.adobe.DigitalEditions.plist
The application itself, three small files scattered in your user account, to unimportant installation receipt files, and another preference file in the root Library folder. Removing those should remove everything related to version 3, which is what I have installed.
Where I substituted "user" above (for the three entries of /Users/user/...), replace that with whatever the actual name of your user account is.
Edit: I double checked the installer using a small app that sorts out every file in an installer, and where each item would normally be installed. The main app is literally the only item in the installer. The receipts are created by the OS per the installer's data, and the other minor preference files are created when the app is first run. There is nothing else. -
I tried re-installing the software but it continues to shut down when I open the ePub. Is there something else I can try?
<moved from Downloading, Installing, Setting Up to Adobe Digital Editions>
Error: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER -
scusate non riesco a scaricare adobe digital editions, mi chiede user amministratore, come devo fare?
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