Adobe Digital Edition Error E_IO_CANNOT_OPEN

When I clic to an url link.acsm downloded from Kobo, I have this error. In french: erreur lors de l'obtention de la licence.(Communication error with the licence server). Impossible to download the ebook. My autorisation is ok,
I have 4.0.1.101645 version, on a pc Windows 7.

Found the root cause:
Digital Editions attempts to download ebook to temporary file
Temporary file (in %TEMP%\Digital Editions) cannot be created because of permissions [1]
Digital Editions errors out with a not very helpful "E_IO_CANNOT_OPEN" result
Workaround:
- Reset the NTFS permission of the Temp folder and below to include your user, for example with this approach (using %TEMP% as folder name, e.g.,
takeown /f "%TEMP%" /r
icacls "%TEMP%" /reset /T
[1] The permissions for the entire Temp folder have been changed by some program, removing the user from the permission list. This may be an Adobe problem itself, as explained in this post, but has not yet been verified. Resetting the permissions makes Digital Editions work as expected, until the permissions are changed back again.

Similar Messages

  • Adobe Digital Edition Errors/Troubleshooting

    When installing Adobe Digital Editions, I  received a corruption error message."
    This occurs because the installation software coming from  Adobe's Web site is unable to communicate and pass information through  your companies Firewall or PC security to save to the computer, or there  is potential that your network is "locked down" limiting the  accessibility on the PC to install or uninstall software.
    Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf
    "I'm having problems opening my  electronic documents."
    The Electronic documents cannot be opened by Adobe Reader,  they can only be used with Adobe Digital Editions. Be sure that Adobe  Digital Editions was successfully installed and the File type  associations are set correctly for your machine.
    Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf
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    "I downloaded my publication but now can  not access it in Adobe Digital Editions."
    You may have "Authorized Computer" after initially downloading  Adobe Digital Editions as "Do Not Authorize". The publication you  downloaded is licensed for a different user account and can not be  opened under your authorized ID.
    Resolution: Uninstall Adobe Digital Editions and  reinstall. Do not authorize the computer, then contact an NAIC  Representative to assist you in obtaining your publication.
    If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"
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    "I am getting the error 'Error getting  License: License server communication problem:  E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital  Editions."
    This error message is a result of a several different issues:
    User has installed an Adobe ID on more than one machine
    User has modified the clocks on their computer
    User has modified their account from a "Do Not Authorize" to  an "Adobe Activated ID"
    User has uninstalled and re-installed Adobe Digital  Editions, but the installation is not being completely removed from the  computer.
    Resolution: Follow these steps:
    Uninstall Adobe Digital Editions using one of these two  methods:
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    Start > Settings > Control Panel > Add Remove  Programs
    Initiate Uninstall
    In order to remove all remnants of Adobe Digital Editions /  Adobe Adept from the machine a "Registry Edit" will need to be  performed:Start > Run > Regedit
    Search for HKEY_CURRENT_USER > Software > Adobe >  Adept and Delete the full "Adept" folder
    Remove only the structures that are under the "SOFTWARE"  extensions. This will remove the Adobe ID / License and Activation Keys
    Clear any outstanding tasks that may be associated to Adobe  Digital Editions downloads
    C:\data\my digital editions
    C:\my documents\my digital editions
    Delete any documents within these folders:
    Restore > Tasks
    Restore > Failed
    Re-install Adobe Digital Editions
    Ebook associated with different user account:
    You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.
    http://forums.adobe.com/thread/544883?tstart=0
    "I need to deactivate my Adobe  Digital Editions ID/Password."
    Resolution: Follow these steps to remove the Adobe  Digital Editions ID/Password:
    Open Adobe Digital Editions
    Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
    Deauthorize Computer screen will appear explaining – "Are  you sure you want to deauthorize this computer? If you have protected  items in your Digital Editions library, they may no longer be readable."
    Select Deauthorize
    After selecting "Deauthorize" – a message appears stating  "Your computer was successfully deauthorized. Restarting Adobe Editions  will require you to reactivate your computer."
    Click on "Quit"
    Adobe Digital Editions will close
    Double-click on the Adobe Digital Editions shortcut to  reopen.
    The Setup Assistant will appear, click "Continue"
    Select the option "Don’t Authorize Computer"
    Click "Activate"
    Click Continue at the "Warning" screen
    Select the option "Finished"
    Open Adobe Digital Editions - Previous products downloaded  should now be available. If items are not or an E-LIC error is  identified, a "uninstall" and "reinstall" may be required
    Authorizing your ereader with ADE
    In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.
    1. Connect your ereader to your computer.
    2. The ADE Authorize Device  window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]
    3. Click on Authorize Device.
    4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.
    Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!
    For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"
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    Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.
    If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address
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    Further help with ADE
    Adobe have an excellent FAQ page which should point you in the right direction;
    www.adobe.com/products/digitaleditions/faq  (press F1 in ADE)
    Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.

    Set your Computer to work with our eBook provider
    1.  Download and install Adobe Digital Editions. This software requires  Flash.
    2. Open up Adobe Digital Editions. It will ask you to activate  your software with an Adobe ID.
    3. If you create an Adobe ID:
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    use the same Adobe ID. (Up to 6 computers can be  activated using one Adobe ID.)
    b. You can transfer your eBooks only  to Nooks that are using the same Adobe ID.
    4. If you decide to  continue anonymously:
    a. You will not be able to transfer eBooks to  your Nook!
    b. You may only download to one computer.
    c. You can  activate an Adobe ID at any time. However, you may lose the rights to  see any
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    5. We recommend  that you create an Adobe ID. Follow the steps to do so.
    6. Activate  your Nook by plugging it into your computer with Adobe Digital Editions  open.
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    Getting your eBook on  to your Nook
    1. Open up Adobe Digital Editions.
    2. Plug in your Nook. If you have not previously set it up, Adobe   Digital Editions will ask to register
    your Nook using the same Adobe  ID as your Digital Editions.
    3. Your Nook will appear on the left  under Bookshelves.
    4. To transfer your eBook to the Nook, click on  your previously  downloaded eBooks and drag them
    to the Nook icon.  The book will transfer.
    5. Unplug your Nook.
    6. To find your new  eBook, go to My Library.
    7. On the touch screen, scroll up until  you see My Documents.
    8. Your new book will be in My Documents.
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    Re: Adobe Digital Edition Errors/Troubleshooting

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