Adobe Digital Edition freezes after downloading a book via -acsm file

Hello,
Three hours ago I have downloaded the Adobe Digital Edition (ADE) so that I can read a book for my studies.
I use Win7 on my netbook.
I fully authorized it, downloaded the .acsm file, unblocked it in the properties and opened it with the ADE.
A smaller window popped up saying: Fulfilling[book name] and a progress bar went up to 100%. Then it dissapeared and the ADE froze in a fashion that it can be moved around and minimalized, but nothing else.
Eventually, after about 30min I closed it via task manager.
I've already spent three hours digging through the forums instead of studying so any help is appreciated.

I am also having this problem. Did you find a solution?

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Adobe Digital Edition Freezes after opening .ascm file

I just downloaded Adobe Digital Edition 4 for my computer, and I've authorized my computer and the program already. When I tried to open the .ascm file my ebook's from, the file would have the contents downloaded, but the program would just freeze and nothing shows up.I can't click or do anything on Adobe, and the only way for me to shut it down is by using task manager.
Has anyone else have this problem, and if you do, how did you fix it?

Can you please specify your OS and IE details(if you are using window)

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To attempt a new chat session...
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
http://helpx.adobe.com/x-productkb/global/service1.html

Need help w/ Adobe Digital Edition (ADE) to download to Nexus 7 using Sony eReader

I am wondering if I can download an etextbook on Adobe Digital Edition (ADE) from my labtop to my Nexus 7 using Sony eReader.
I am trying to do this and coming up w/ this problem on my Nexus 7 - Sony eReader currently.
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Do you know will these programs/devices be compatable w/ each other? If not can I use Ipad as a last resort?

You should install an Adobe DRM compatible app on the Nexus 7.
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Why is Adobe Digital Editions unable to download an ebook from my local library?

Adobe Digital Editions will not let me download an ebook from my local library. Have done this many times in the past but now it won't let me. Why?

This is the Reader forum. The Digital Editions one is here:
http://forums.adobe.com/community/adobe_digital_editions

When I try to authorize the adobe digital edition that I downloaded it tells me that I am not connected to the internet even though I am.

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Try a reset: hold down the home button along with the power button until you see the Apple, then let go.

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Hi,
I looked at the link and it didn't work. I have uninstalled digital editions and reinstalled it and it still didn't work. I clicked "unblock" on the properties of the file concerned and it still didn't work. Any further suggestions would be appreciated if you have any.
Thanks

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Adobe Digital Editions is not available for an iPad. It's only on Macintosh and Windows platforms.

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Adobe Digital Edition Errors/Troubleshooting

When installing Adobe Digital Editions, I received a corruption error message."
This occurs because the installation software coming from Adobe's Web site is unable to communicate and pass information through your companies Firewall or PC security to save to the computer, or there is potential that your network is "locked down" limiting the accessibility on the PC to install or uninstall software.
Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf
"I'm having problems opening my electronic documents."
The Electronic documents cannot be opened by Adobe Reader, they can only be used with Adobe Digital Editions. Be sure that Adobe Digital Editions was successfully installed and the File type associations are set correctly for your machine.
Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf
http://www.naic.org/documents/account_manager_ADE_File_Type_WinXP.pdf
"I downloaded my publication but now can not access it in Adobe Digital Editions."
You may have "Authorized Computer" after initially downloading Adobe Digital Editions as "Do Not Authorize". The publication you downloaded is licensed for a different user account and can not be opened under your authorized ID.
Resolution: Uninstall Adobe Digital Editions and reinstall. Do not authorize the computer, then contact an NAIC Representative to assist you in obtaining your publication.
If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"
Resolution: Please check your system date and time is set correctly, most likely it will fix problem.
"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions."
This error message is a result of a several different issues:
User has installed an Adobe ID on more than one machine
User has modified the clocks on their computer
User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.
Resolution: Follow these steps:
Uninstall Adobe Digital Editions using one of these two methods:
Start > Programs > Adobe > Adobe Digital Editions > Uninstall
Start > Settings > Control Panel > Add Remove Programs
Initiate Uninstall
In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:Start > Run > Regedit
Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
C:\data\my digital editions
C:\my documents\my digital editions
Delete any documents within these folders:
Restore > Tasks
Restore > Failed
Re-install Adobe Digital Editions
Ebook associated with different user account:
You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.
http://forums.adobe.com/thread/544883?tstart=0
"I need to deactivate my Adobe Digital Editions ID/Password."
Resolution: Follow these steps to remove the Adobe Digital Editions ID/Password:
Open Adobe Digital Editions
Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
Deauthorize Computer screen will appear explaining – "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
Select Deauthorize
After selecting "Deauthorize" – a message appears stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
Click on "Quit"
Adobe Digital Editions will close
Double-click on the Adobe Digital Editions shortcut to reopen.
The Setup Assistant will appear, click "Continue"
Select the option "Don’t Authorize Computer"
Click "Activate"
Click Continue at the "Warning" screen
Select the option "Finished"
Open Adobe Digital Editions - Previous products downloaded should now be available. If items are not or an E-LIC error is identified, a "uninstall" and "reinstall" may be required
Authorizing your ereader with ADE
In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.
1. Connect your ereader to your computer.
2. The ADE Authorize Device window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]
3. Click on Authorize Device.
4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.
Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!
For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"
Resolution: Open a ticket from Adobe Support Portal and request to reset the ADE activation limit (happens when you try to activate the device/computer more then 6 times). Include the error message and the Adobe ID used to activate ADE.
Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.
If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address
Resolution: Try signing in at Adobe.com and confirm the Adobe ID is working fine. If the Adobe ID is not certified it will show this error.
Further help with ADE
Adobe have an excellent FAQ page which should point you in the right direction;
www.adobe.com/products/digitaleditions/faq (press F1 in ADE)
Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.

Set your Computer to work with our eBook provider
1. Download and install Adobe Digital Editions. This software requires Flash.
2. Open up Adobe Digital Editions. It will ask you to activate your software with an Adobe ID.
3. If you create an Adobe ID:
a. You may download the book to more than one computer as long as the computers all
use the same Adobe ID. (Up to 6 computers can be activated using one Adobe ID.)
b. You can transfer your eBooks only to Nooks that are using the same Adobe ID.
4. If you decide to continue anonymously:
a. You will not be able to transfer eBooks to your Nook!
b. You may only download to one computer.
c. You can activate an Adobe ID at any time. However, you may lose the rights to see any
eBooks that were downloaded previously.
5. We recommend that you create an Adobe ID. Follow the steps to do so.
6. Activate your Nook by plugging it into your computer with Adobe Digital Editions open.
7. Adobe Digital Editions will detect your Nook and ask to activate it using the same Adobe ID as
your copy of Adobe Digital Editions. Follow the prompts. (It may take a few minutes for Digital
Editions to see your Nook.)
Getting your eBook on to your Nook
1. Open up Adobe Digital Editions.
2. Plug in your Nook. If you have not previously set it up, Adobe Digital Editions will ask to register
your Nook using the same Adobe ID as your Digital Editions.
3. Your Nook will appear on the left under Bookshelves.
4. To transfer your eBook to the Nook, click on your previously downloaded eBooks and drag them
to the Nook icon. The book will transfer.
5. Unplug your Nook.
6. To find your new eBook, go to My Library.
7. On the touch screen, scroll up until you see My Documents.
8. Your new book will be in My Documents.
9. Enjoy!

How can I properly and COMPLETELY uninstall Adobe Digital Editions 3.0 from my Mac?

OK, so yeah, I *SHOULD* have known better...
A few months back, against my better judgement and without doing the proper due diligence, I tried installing Adobe Digital Editions 3.0 onto the primary drive of my MacBook Pro (running MacOS 10.6.8).
The tell-tail signs:
PROBLEM #1
While there IS readily available "Tech Specs" documentation for the current Adobe Digital Editions v4.0.1 installer for MacOS (which clearly states "Mac OS X v10.8 or later" is REQUIRED), there is absolutely NO indication or similar documentation for supported system software for PREVIOUS versions of Adobe Digital Editions.
Reference URL:
http://www.adobe.com/support/digitaleditions/downloads.html
PROBLEM #2a
Adobe Digital Editions v3.0 for MacOS comes as an installer (which REQUIRES admin authentication to provide root-level access to your computer).
PROBLEM #2b
Adobe "Digital Editions 3.0 Installer" is FULLY launchable under MacOS 10.6.8 (and the installed application will require MacOS 10.7 or later).
PROBLEM #2c
There is NO associated ("ReadMe" type) support document included on the "ADE_3.0_Installer.dmg" disc image and ZERO integrated documentation within in the installer.
PROBLEM #2d
There is NO Adobe "Digital Editions 3.0" UNinstaller either installed as part of the "Standard" installation package OR currently downloadable from Adobe.com.
PROBLEM #3
Adobe's ONLY MacOS solution to "Uninstall previous versions [prior to the current v4.0] of Adobe Digital Editions for Mac OS" are the following instructions:
It's necessary to have administrator privileges to complete these steps.
1. From your user directory, locate /Applications
2. Drag the digitaleditions1x5 folder to the Trash, and empty the Trash.
Reference URL:
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
PROBLEM #4
Adobe's "What are my contact options?" page indicates BOTH "Chat (within 90 days of registration)" and "Forums" as available "Basic Support" options for Adobe "Digital Editions" software for "Download, install, setup" help, however, "Forums" is the ONLY available choice under "Contact options" for on Adobe's "Contact Customer Care" page (for "Download, install, setup" help with Digital Editions).
Reference URL:
http://helpx.adobe.com/contact.html?step=ADE_downloading-installing-setting-up_s tillNeedHelp
PROBLEM #5
The ONLY available "Basic Support" option for "How-to's & troubleshooting" help is the Adobe Forums...and this is an example of the type nonsense response (then followed by NON-response) that one might receive there:
https://forums.adobe.com/message/6570142
[NOTE: After MUCH searching I did, however, manage to find a potentially interesting "Let us know how we’re doing" link (under the "Our support promise" link found on the "What are my contact options? page). I am going to send them a brief message along with a link to THIS post and hope for the best.]
Reference URL:
http://helpx.adobe.com/contact/what-contact-options.html
PROBLEM #6
While I did NOT realize this prior to my attempting to install Adobe Digital Editions, apparently it would require me to "activate" my computer with an Adobe ID.
[NOTE: This information IS included in the readily accessible FAQ (and I am sure it's also found in the installer integrated software "License"), however, this is a MAJOR "feature" of this software and could be presented MUCH more prominently as an installer integrated "ReadMe" screen.]
Reference URL:
http://www.adobe.com/solutions/ebook/digital-editions/faq.html
...and, as an added bonus, there is a SIGNIFICANT "spyware" issue with this software discussed in further depth here:
http://the-digital-reader.com/2014/10/06/adobe-spying-users-collecting-data-eboo k-libraries/
As an experienced and life-long Mac user, I really SHOULD have known better and I did have second thoughts almost immediately, but by then it was TOO LATE!!!
So, now I have this TOTAL crap, super duper DRM software that required root-level permission to install (AND I couldn't even run this installed v3.0 copy under my preferred MacOS 10.6.8 if I wanted to...but, of course, I now have ABSOLUTELY NO desire to ever use this software again), and I just want to COMPLETELY remove all traces of it from my computer!
A pretty thorough Google search yielded several so-called "solutions" that were as bad or EVEN worse than the very limited "official" resources found directly from Adobe!
Any actual, real working solutions would be VERY greatly appreciated!
Thank you SO MUCH for your time and consideration in reading!!!
Sincerely,
aadams77

Hmm, it shouldn't be that much of a problem. I searched my entire drive for "digital editions", and this is the whole thing:
/Applications/Adobe Digital Editions 3.0.app
/Users/user/Library/Caches/com.adobe.adobedigitaleditions.app
/Users/user/Documents/Digital Editions
/Users/user/Library/Preferences/com.adobe.adobedigitaleditions.app.plist
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.bom
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.plist
/Library/Preferences/com.adobe.DigitalEditions.plist
The application itself, three small files scattered in your user account, to unimportant installation receipt files, and another preference file in the root Library folder. Removing those should remove everything related to version 3, which is what I have installed.
Where I substituted "user" above (for the three entries of /Users/user/...), replace that with whatever the actual name of your user account is.
Edit: I double checked the installer using a small app that sorts out every file in an installer, and where each item would normally be installed. The main app is literally the only item in the installer. The receipts are created by the OS per the installer's data, and the other minor preference files are created when the app is first run. There is nothing else.

How to add author's name to existing entry in Adobe Digital Editions

I have several books listed as Author: Unknown in my Adobe Digital Editions. After removing these titles from Digital Edition's library, I have added the authors names to a file with these books, and then added them into Digital Editions, but it still shows Author: Unknown.

I suspect you need to change the author somewhere in the metadata.
Are these DRM books or non-DRM?
If they are DRM, it may be difficult to change.
If they are non-DRM, try using the free Calibre ( http://calibre-ebook.com/ ) instead of ADE;
it has more editing features and is generally a better written program.

Adobe Digital Edition - Can´t be installed on Intel based Mac 1.7.2

Hello!
I´ve bought a ebook and have to use Adobe Digital Edition. After the download of Adobe Digital Edition 1.7.2 x86 the program can´t be installed.
Directly after starting the installation the program says "The programm will only work with Intel based Macintoshees".
The problem is, I am definetily using a 15" Macbook Pro 2010 with Intel and this problem occurs.
I am also sure, I have downloaded the correct version.
I could not even download the ADE on the adobe page because my system doesn´t fulfil the requirements which could not be.
Is there an official problem with the current version or anybody who could send me an older version?
Thanks a lot in advance!
Henning

10.6.8 is Snow Leopard, not Lion.
10.5 = Leopard
10.6 = Snow Leopard
10.7 = Lion
10.8 = Mountain Lion

Sony reader de-installation messes with adobe digital editions?

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When you have ADE (digital editions) open with "bookshelves" page with a "Getting Started with Adobe Digital Editions" booklet in it,
enter cmd-shift-U, or menu/Help/Authorize Computer.
That will ask for your Adobe ID and password and authorize the computer.
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Sometimes you do need to if things go wrong, but you certainly shouldn't have to do it at all regularly.
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Adobe Digital Edition freezes after downloading a book via -acsm file

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