Adobe Digital Edition Freezes after opening .ascm file

I just downloaded Adobe Digital Edition 4 for my computer, and I've authorized my computer and the program already. When I tried to open the .ascm file my ebook's from, the file would have the contents downloaded, but the program would just freeze and nothing shows up.I can't click or do anything on Adobe, and the only way for me to shut it down is by using task manager.
Has anyone else have this problem, and if you do, how did you fix it?

Can you please specify your OS and IE details(if you are using window)

Similar Messages

Adobe Digital Edition freezes after downloading a book via -acsm file

Hello,
Three hours ago I have downloaded the Adobe Digital Edition (ADE) so that I can read a book for my studies.
I use Win7 on my netbook.
I fully authorized it, downloaded the .acsm file, unblocked it in the properties and opened it with the ADE.
A smaller window popped up saying: Fulfilling[book name] and a progress bar went up to 100%. Then it dissapeared and the ADE froze in a fashion that it can be moved around and minimalized, but nothing else.
Eventually, after about 30min I closed it via task manager.
I've already spent three hours digging through the forums instead of studying so any help is appreciated.

I am also having this problem. Did you find a solution?

Adobe digital edition doesn't open anymore

hello. my adobe digital edition doesn't open anymore. I have a black screen ( or sometimes a white screen ) . I don't want to re-install it because i I don't want to loose all my e-books i've already.

Yes, Acrobat 8 does not support Image Capture (ICA). Only way to scan using Acrobat is through TWAIN. Please contact HP to find out if they provide TWAIN driver for this scanner on Mavericks.
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Adobe Digital Edition doesn't Open!

The adobe digital edition just stopped opening suddenly. Uninstalling and Reinstalling, and restarting the computer didn't help. How to proceed? Thank you!

Please have a look at the similar thread, Authorizing my nook. Hope the solution mentioned in this thread solves your problem.

Adobe Digital editions won't open

I''ve installed ADE but it won't open and I can't open an acsm file with it. In either case I immediately get the
"Adobe Digital Editions and encountered a problem and must close". I've searched several message boards and see many complaints about the intaller not opening or the installer not working properly but that is NOT the problem I'm having. The program itself will not open after being succesfully installed.

Your English is excellent.
I'm reminded of an international conference my brother-in-law went to.
Someone asked a question in bad English.
A pompous English person complained and said 'The language of this conference is English'
A Dane replied, 'No, the official language of this conference is broken English'.
~~~
By the 'old black one' I guess you mean ADE (Adobe Digital Editions) v1.7.2.
When ADE2.0 doesn't work, that is the one I usually suggest as it is much more reliable, but sounds as if you have tried it.
Just in case, link below.
~~~
I suggest you
> Uninstall all copies of ADE.
> If you don't have safe copies of your books, make a backup of any books first.
> Check for any folder left behind and delete it. eg
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe\Adobe Digital Editions
C:\Program Files\Adobe\Adobe Digital Editions
C:\Program Files\Adobe\Adobe Digital Editions 2.0
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe\Adobe Digital Editions 2.0
C:\Users\<your Windows username>\AppData\Roaming\Adobe\Digital Editions
C:\Users\<your Windows username>\Documents\My Digital Editions
It may not be practicable to keep your old library structure, I don't know how important that is too you.
Similarly any notes and annotations.
> Try again ...
Reinstall ADE. (I'd use 1.7.2 as more reliable, but 2.0 if there any new features you really need)
Run ADE and remove any memory it may have of authorizations (ctrl-shift-D and respond to prompts)
It often half remembers and confuses things.
Restart ADE
Authorize ADE with your Adobe ID.
held og lykke
~~~
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172

Adobe digital editions will not open

I all of a sudden keep having this error pop up every time I try and open Adobe Digital Editions. It used to work fine and suddenly won't anymore. The computer is using windows 7 home premium 64 bit operating system. I can't even even put books on my kobo anymore Help please?

There are lots of bugs in ADE2.0 (and 2.0.1). Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172

Adobe Reader XL freezes after opening

I just bought a new laptop running Window 8 and it has Adobe Reader XL. Every time I open the program it freezes saying "Adobe Reader has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Please help me to get it working. Not sure what to do...It's frustrating to be having problems opening a program on a brand new computer!
Thank you!

Some things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Hello... I can't convert an ebook in pdf using Adobe Digital Editions... the PDF files I get are not be read...

Hello
I am a Mac User
I follow the procedures to convert an ebook into a pdf... (document ==> digital documents...) but, the pdf I find there are not redable.... this drives me nuts ! ;-)
As I click on the pdf file, it leads me to an adobe website...
Thanks a lot ! I need to stamp the book i just bought...
Thanks for your help.
Daurig.

Can you please specify the exact steps that you followed? Did you purchase the book(an acsm file gets downloaded) and try to open it?
Thanks

I can't get my Adobe Digital Edition to open after almost a year with no problems

I have used Adobe Digital Edition to download books from my library to transfer to my Nook. I started last December and never had a problem. Today I tried to download a book and ADE never opened. I tried to open ADE separately and can't get it to open. I rebooted, no help. I have a HP Windows 7 machine. Any ideas? Do I need to re-download ADE? Should I uninstall my current version first? Thanks for any help you can give me. I am a bit shy to do this, as I have seen foruns talking about user activation issues, and hope to avoid that possibility.

Well, I seem to be running into problems at every step.
I made a copy of the Digital editions folder ("My Digital Editions)- under my documents- (with annotations and thumbnails inside) and also made a copy of Manifest.xlm and renamed the folder and the Manifest file. That folder that had all those items did not have the uninstall .exe in it. It did have a setup.exe file in it. However the uninstall program was in a folder titled Adobe Digital Editions, which was under Program Files (x86). In addition to the uninstall file, there is a file named digitaleditions.exe
After making copies and renaming as you suggested above, I did the uninstall. it ran very quickly and said it was completed. However, nothing was removed from any of my digital edition folders. The file digitaleditions.exe is still in the folder under Programs (x86), although the uninstall .exe file is gone. I also went to the control panel and did an uninstall of digital editions from there-it was still showing up after I ran the uninstall program. the program now no longer shows up on my list of programs(from the start button, all programs selection), although again the digitaleditions.exe prorgam still shows in the folder.
I went to adobe to download the program again. When I try to launch the program I get a window asking for my administrator password. I know it, put it in, but I get an error message about bad password. I know the password is correct because it is the same one I log in with every start up. I only have one password. I then went to the "having trouble downloading" page on the adobe site and followed those instructions.(http://kb2.adobe.com/cps/403/kb403051.html) and followed their uninstall previous versions directions. The adobe digitaleditions program was not there to uninstall as I had done this earlier. I clicked on the link to manually install, hitting the "run" buttons as instructed. It seems to download but then nothing happens. I can't seem to get a download from adobe. I still have all my files in the "my digital editions folder- annotations, thumbnails etc. The set.exe is still there. I also have these copied and renamed in a different directory. And in my Adobe Digital Editions folder, the digitaleditions.exe file is still there. Nothing ever got put in the trash folder. (Note that I tried to download a book from the library and it couldn't fiind ADE.) I tried to download ADE from their webpage and same thing- nothing happens. Do I need to pay Adobe to let me get this file redownloaded and installed? There seems to be something stuck. If you have any more advice I sure would appreciate it.
thanks
Ron

Adobe Digital Edition Errors/Troubleshooting

When installing Adobe Digital Editions, I received a corruption error message."
This occurs because the installation software coming from Adobe's Web site is unable to communicate and pass information through your companies Firewall or PC security to save to the computer, or there is potential that your network is "locked down" limiting the accessibility on the PC to install or uninstall software.
Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf
"I'm having problems opening my electronic documents."
The Electronic documents cannot be opened by Adobe Reader, they can only be used with Adobe Digital Editions. Be sure that Adobe Digital Editions was successfully installed and the File type associations are set correctly for your machine.
Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf
http://www.naic.org/documents/account_manager_ADE_File_Type_WinXP.pdf
"I downloaded my publication but now can not access it in Adobe Digital Editions."
You may have "Authorized Computer" after initially downloading Adobe Digital Editions as "Do Not Authorize". The publication you downloaded is licensed for a different user account and can not be opened under your authorized ID.
Resolution: Uninstall Adobe Digital Editions and reinstall. Do not authorize the computer, then contact an NAIC Representative to assist you in obtaining your publication.
If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"
Resolution: Please check your system date and time is set correctly, most likely it will fix problem.
"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions."
This error message is a result of a several different issues:
User has installed an Adobe ID on more than one machine
User has modified the clocks on their computer
User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.
Resolution: Follow these steps:
Uninstall Adobe Digital Editions using one of these two methods:
Start > Programs > Adobe > Adobe Digital Editions > Uninstall
Start > Settings > Control Panel > Add Remove Programs
Initiate Uninstall
In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:Start > Run > Regedit
Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
C:\data\my digital editions
C:\my documents\my digital editions
Delete any documents within these folders:
Restore > Tasks
Restore > Failed
Re-install Adobe Digital Editions
Ebook associated with different user account:
You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.
http://forums.adobe.com/thread/544883?tstart=0
"I need to deactivate my Adobe Digital Editions ID/Password."
Resolution: Follow these steps to remove the Adobe Digital Editions ID/Password:
Open Adobe Digital Editions
Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
Deauthorize Computer screen will appear explaining – "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
Select Deauthorize
After selecting "Deauthorize" – a message appears stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
Click on "Quit"
Adobe Digital Editions will close
Double-click on the Adobe Digital Editions shortcut to reopen.
The Setup Assistant will appear, click "Continue"
Select the option "Don’t Authorize Computer"
Click "Activate"
Click Continue at the "Warning" screen
Select the option "Finished"
Open Adobe Digital Editions - Previous products downloaded should now be available. If items are not or an E-LIC error is identified, a "uninstall" and "reinstall" may be required
Authorizing your ereader with ADE
In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.
1. Connect your ereader to your computer.
2. The ADE Authorize Device window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]
3. Click on Authorize Device.
4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.
Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!
For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"
Resolution: Open a ticket from Adobe Support Portal and request to reset the ADE activation limit (happens when you try to activate the device/computer more then 6 times). Include the error message and the Adobe ID used to activate ADE.
Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.
If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address
Resolution: Try signing in at Adobe.com and confirm the Adobe ID is working fine. If the Adobe ID is not certified it will show this error.
Further help with ADE
Adobe have an excellent FAQ page which should point you in the right direction;
www.adobe.com/products/digitaleditions/faq (press F1 in ADE)
Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.

Set your Computer to work with our eBook provider
1. Download and install Adobe Digital Editions. This software requires Flash.
2. Open up Adobe Digital Editions. It will ask you to activate your software with an Adobe ID.
3. If you create an Adobe ID:
a. You may download the book to more than one computer as long as the computers all
use the same Adobe ID. (Up to 6 computers can be activated using one Adobe ID.)
b. You can transfer your eBooks only to Nooks that are using the same Adobe ID.
4. If you decide to continue anonymously:
a. You will not be able to transfer eBooks to your Nook!
b. You may only download to one computer.
c. You can activate an Adobe ID at any time. However, you may lose the rights to see any
eBooks that were downloaded previously.
5. We recommend that you create an Adobe ID. Follow the steps to do so.
6. Activate your Nook by plugging it into your computer with Adobe Digital Editions open.
7. Adobe Digital Editions will detect your Nook and ask to activate it using the same Adobe ID as
your copy of Adobe Digital Editions. Follow the prompts. (It may take a few minutes for Digital
Editions to see your Nook.)
Getting your eBook on to your Nook
1. Open up Adobe Digital Editions.
2. Plug in your Nook. If you have not previously set it up, Adobe Digital Editions will ask to register
your Nook using the same Adobe ID as your Digital Editions.
3. Your Nook will appear on the left under Bookshelves.
4. To transfer your eBook to the Nook, click on your previously downloaded eBooks and drag them
to the Nook icon. The book will transfer.
5. Unplug your Nook.
6. To find your new eBook, go to My Library.
7. On the touch screen, scroll up until you see My Documents.
8. Your new book will be in My Documents.
9. Enjoy!

How to add author's name to existing entry in Adobe Digital Editions

I have several books listed as Author: Unknown in my Adobe Digital Editions. After removing these titles from Digital Edition's library, I have added the authors names to a file with these books, and then added them into Digital Editions, but it still shows Author: Unknown.

I suspect you need to change the author somewhere in the metadata.
Are these DRM books or non-DRM?
If they are DRM, it may be difficult to change.
If they are non-DRM, try using the free Calibre ( http://calibre-ebook.com/ ) instead of ADE;
it has more editing features and is generally a better written program.

Error message in adobe digital editions

Hi.
I am getting this message in Adobe Digital Editions when I open an epub I made
"the document appears to have minor errors that might cause it to be displayed incorrectly"
The epub is displaying fine. I checked in Adobe, Sony, FBReader, and Calibre.
The html and css is valid. No warnings. Perfectly valid. All of it.
Epubcheck gives it no warnings or errors.
Some of the chapter titles in the table of contents are pretty long. Could that be a problem?
I have no idea how else to check it to find out what could be causing this error. Does anyone have any idea?
Thanks.

I had this same problem. epubcheck that I have on my desktop said no errors, but ADE would give the "minor errors" message. I put some serious dents in my forehead from pounding it on the desk.
I uploaded my ePUB to http://www.threepress.org/document/epub-validate/ and let it validate against schemas that I don't have and it gave me the clue that I needed. Because I had exported my book from MS-Word using their awful HTML export and then (through a series of ordeals) converted it to XHTML and cleaned up all the uglies. But, there was one piece I forgot to fix. The encoding value in the top-level xml element. It was set to Windows CP1252. It has to be UTF-8 or UTF-16. When I changed the encoding, I had to fix some of the quote marks that I had missed in earlier passes.
After making the encoding change and the final cleanup, I now have my book on my nook.
I hope this helps someone else in the future.
Eric

ADOBE DIGITAL EDITION 2

Adobe Digital Edition Reader wont open up and accept files from kobo in smashword zip format says not supported

It is worth renaming them as .epub files and see if that helps. No promises it will work in your situation, but I have heard of cases where it does.

Adobe Digital Edition - Can´t be installed on Intel based Mac 1.7.2

Hello!
I´ve bought a ebook and have to use Adobe Digital Edition. After the download of Adobe Digital Edition 1.7.2 x86 the program can´t be installed.
Directly after starting the installation the program says "The programm will only work with Intel based Macintoshees".
The problem is, I am definetily using a 15" Macbook Pro 2010 with Intel and this problem occurs.
I am also sure, I have downloaded the correct version.
I could not even download the ADE on the adobe page because my system doesn´t fulfil the requirements which could not be.
Is there an official problem with the current version or anybody who could send me an older version?
Thanks a lot in advance!
Henning

10.6.8 is Snow Leopard, not Lion.
10.5 = Leopard
10.6 = Snow Leopard
10.7 = Lion
10.8 = Mountain Lion

Aiuto per Adobe Digital Edition

Buongiorno, ho scaricato una rivista dal sito di ElCroquis, arrivata la mail mi dice di scaricarla e di scaricare anche il programma Adobe Digital Editions, ma quando apro il file della rivista con questo programma mi dice che c'e` un problema con il server della licenza, come faccio ad aprire il programma in modo da non buttare 14.00 euro di rivista? grazie!

Anche a me da lo stesso problema, e questa è la frase:
Errore durante il tentativo di ottenere la licenza
Problema di comunicazione con il server delle licenze: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
Vorrei capire come risolvere tutta questa situazione. Ho già un ID Adobe.

Adobe Digital Edition Freezes after opening .ascm file

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