Adobe Digital Edition: Unable to Download E_Adept_Request_Expired (error msg)

Trying to open a ebook ASCM file in Adobe Digital Edition. Unable to and receive the above error message. Pls assist. Thanks.

Please refer to:
Error: E_ADEPT_REQUEST_EXPIRED | Digital Editions

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Why is Adobe Digital Editions unable to download an ebook from my local library?

Adobe Digital Editions will not let me download an ebook from my local library. Have done this many times in the past but now it won't let me. Why?

This is the Reader forum. The Digital Editions one is here:
http://forums.adobe.com/community/adobe_digital_editions

Digital Editions: unable to download Error getting License. License Server Communications Problem: E_ADEPT_NO_TOKEN

Digital Editions: unable to download Error getting License. License Server Communications Problem: E_ADEPT_NO_TOKEN

This error indicates a problem with the eBook file. It is not caused by ADE or your computer. Please notify your library of this or contact the distributor.
I hope it helps.
-Chirag

I have ebook in epub format. I was using it in Windows XP. However, recently I rebooted my system to Windows 7. Now I am not able to open it in Adobe Digital Edition. It gives an error saying "Document is licensed for a different user account". Can please

I have ebook in epub format. I was using it in Windows XP. However, recently I rebooted my system to Windows 7. Now I am not able to open it in Adobe Digital Edition. It gives an error saying "Document is licensed for a different user account". Can please someone give me a solution for this. the book is expensive and i don't want to lose it. Please help.

I have ebook in epub format. I was using it in Windows XP. However, recently I rebooted my system to Windows 7. Now I am not able to open it in Adobe Digital Edition. It gives an error saying "Document is licensed for a different user account". Can please someone give me a solution for this. the book is expensive and i don't want to lose it. Please help.

When I open a book in Adobe Digital Editions, I get the following error: Error getting License. License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:

Hi, I bought an e-book in PDF format that uses Adobe DRM. I've created an account on adobe.com and tried downloading the book in Adobe Digital Editions on the Mac (as well as the bookstore's e-reader--logged into my Adobe account--on an Android device).
It tries to download the book but get's the following error:
Error getting License. License Server Communication Problem:
E_ADEPT_DOCUMENT_TYPE_UNKNOWN:
Has anyone come across this? Any guidance would be most appreciated!
Thanks!
Tony

Please refer to the KB article, Public Knowledge Base

Adobe Digital Edition freezes after downloading a book via -acsm file

Hello,
Three hours ago I have downloaded the Adobe Digital Edition (ADE) so that I can read a book for my studies.
I use Win7 on my netbook.
I fully authorized it, downloaded the .acsm file, unblocked it in the properties and opened it with the ADE.
A smaller window popped up saying: Fulfilling[book name] and a progress bar went up to 100%. Then it dissapeared and the ADE froze in a fashion that it can be moved around and minimalized, but nothing else.
Eventually, after about 30min I closed it via task manager.
I've already spent three hours digging through the forums instead of studying so any help is appreciated.

I am also having this problem. Did you find a solution?

Need help w/ Adobe Digital Edition (ADE) to download to Nexus 7 using Sony eReader

I am wondering if I can download an etextbook on Adobe Digital Edition (ADE) from my labtop to my Nexus 7 using Sony eReader.
I am trying to do this and coming up w/ this problem on my Nexus 7 - Sony eReader currently.
It will not accept Adobe ID under "Adobe ID Confirmation" on Sony eReader.
It also says:
ATTENTION: You need to enter the Adobe ID originally associated with your Reader Store account. Usually, this ID is automatically created.
Do you know will these programs/devices be compatable w/ each other? If not can I use Ipad as a last resort?

You should install an Adobe DRM compatible app on the Nexus 7.
I suggest Bluefire; also consider Akdiko or Overdrive but some people have issues registering them. Some tablets come with such an app preinstalled. Authorize the tablet from within the app to use your Adobe ID (details vary from app to app, usually somewhere within Settings)

When I try to authorize the adobe digital edition that I downloaded it tells me that I am not connected to the internet even though I am.

I purchased some CEU courses from humankinetics.com and I was trying to download the course information. It said I had to download Adobe digital edition to read the ebooks associated with my courses. I downloaded it and I was trying to authorize it so I could run it and for some reason whether I use an Adobe ID or not it keeps telling me that I am not connected to the internet. I have checked and rechecked my connection and it is fine. Is there any way around this?

Try a reset: hold down the home button along with the power button until you see the Apple, then let go.

Digital Editions - unable to download

Hi
I purchased an eBook (epub) about a year ago. I authorized the computer (laptop) and downloaded the eBook successfully. My laptop was subsequently stolen a few months later. I'm now trying to download the eBook again onto a new laptop but I'm getting the below error
Unable to download. Error getting license. License Server Communication Problem:
E_LIC_ALREADY FULFILLED_BY_ANOTHER_USER.
I have authorized the new laptop using the same Adobe ID previously used with no success. I have deauthorized / erased authorization and reauthorized the laptop as per advice on some of the forums but this has not helped at all.
I contacted the store I purchased the eBook from and they advised I contact Adobe directly for assistance.
Please help urgently.
Kind Regards,
Juan Pretorius
[email protected]

This error indicates a problem with the eBook file. It is not caused by ADE or your computer. Please notify your library of this or contact the distributor.
I hope it helps.
-Chirag

Adobe Digital Edition Errors/Troubleshooting

When installing Adobe Digital Editions, I received a corruption error message."
This occurs because the installation software coming from Adobe's Web site is unable to communicate and pass information through your companies Firewall or PC security to save to the computer, or there is potential that your network is "locked down" limiting the accessibility on the PC to install or uninstall software.
Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf
"I'm having problems opening my electronic documents."
The Electronic documents cannot be opened by Adobe Reader, they can only be used with Adobe Digital Editions. Be sure that Adobe Digital Editions was successfully installed and the File type associations are set correctly for your machine.
Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf
http://www.naic.org/documents/account_manager_ADE_File_Type_WinXP.pdf
"I downloaded my publication but now can not access it in Adobe Digital Editions."
You may have "Authorized Computer" after initially downloading Adobe Digital Editions as "Do Not Authorize". The publication you downloaded is licensed for a different user account and can not be opened under your authorized ID.
Resolution: Uninstall Adobe Digital Editions and reinstall. Do not authorize the computer, then contact an NAIC Representative to assist you in obtaining your publication.
If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"
Resolution: Please check your system date and time is set correctly, most likely it will fix problem.
"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions."
This error message is a result of a several different issues:
User has installed an Adobe ID on more than one machine
User has modified the clocks on their computer
User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.
Resolution: Follow these steps:
Uninstall Adobe Digital Editions using one of these two methods:
Start > Programs > Adobe > Adobe Digital Editions > Uninstall
Start > Settings > Control Panel > Add Remove Programs
Initiate Uninstall
In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:Start > Run > Regedit
Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
C:\data\my digital editions
C:\my documents\my digital editions
Delete any documents within these folders:
Restore > Tasks
Restore > Failed
Re-install Adobe Digital Editions
Ebook associated with different user account:
You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.
http://forums.adobe.com/thread/544883?tstart=0
"I need to deactivate my Adobe Digital Editions ID/Password."
Resolution: Follow these steps to remove the Adobe Digital Editions ID/Password:
Open Adobe Digital Editions
Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
Deauthorize Computer screen will appear explaining – "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
Select Deauthorize
After selecting "Deauthorize" – a message appears stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
Click on "Quit"
Adobe Digital Editions will close
Double-click on the Adobe Digital Editions shortcut to reopen.
The Setup Assistant will appear, click "Continue"
Select the option "Don’t Authorize Computer"
Click "Activate"
Click Continue at the "Warning" screen
Select the option "Finished"
Open Adobe Digital Editions - Previous products downloaded should now be available. If items are not or an E-LIC error is identified, a "uninstall" and "reinstall" may be required
Authorizing your ereader with ADE
In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.
1. Connect your ereader to your computer.
2. The ADE Authorize Device window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]
3. Click on Authorize Device.
4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.
Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!
For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"
Resolution: Open a ticket from Adobe Support Portal and request to reset the ADE activation limit (happens when you try to activate the device/computer more then 6 times). Include the error message and the Adobe ID used to activate ADE.
Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.
If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address
Resolution: Try signing in at Adobe.com and confirm the Adobe ID is working fine. If the Adobe ID is not certified it will show this error.
Further help with ADE
Adobe have an excellent FAQ page which should point you in the right direction;
www.adobe.com/products/digitaleditions/faq (press F1 in ADE)
Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.

Set your Computer to work with our eBook provider
1. Download and install Adobe Digital Editions. This software requires Flash.
2. Open up Adobe Digital Editions. It will ask you to activate your software with an Adobe ID.
3. If you create an Adobe ID:
a. You may download the book to more than one computer as long as the computers all
use the same Adobe ID. (Up to 6 computers can be activated using one Adobe ID.)
b. You can transfer your eBooks only to Nooks that are using the same Adobe ID.
4. If you decide to continue anonymously:
a. You will not be able to transfer eBooks to your Nook!
b. You may only download to one computer.
c. You can activate an Adobe ID at any time. However, you may lose the rights to see any
eBooks that were downloaded previously.
5. We recommend that you create an Adobe ID. Follow the steps to do so.
6. Activate your Nook by plugging it into your computer with Adobe Digital Editions open.
7. Adobe Digital Editions will detect your Nook and ask to activate it using the same Adobe ID as
your copy of Adobe Digital Editions. Follow the prompts. (It may take a few minutes for Digital
Editions to see your Nook.)
Getting your eBook on to your Nook
1. Open up Adobe Digital Editions.
2. Plug in your Nook. If you have not previously set it up, Adobe Digital Editions will ask to register
your Nook using the same Adobe ID as your Digital Editions.
3. Your Nook will appear on the left under Bookshelves.
4. To transfer your eBook to the Nook, click on your previously downloaded eBooks and drag them
to the Nook icon. The book will transfer.
5. Unplug your Nook.
6. To find your new eBook, go to My Library.
7. On the touch screen, scroll up until you see My Documents.
8. Your new book will be in My Documents.
9. Enjoy!

Why is EPUB not downloading to adobe digital editions anymore?

I have Adobe Digital Editions and have downloaded EPUB from online bookshops previously but all of a sudden they won't download and the following message comes up "Connection Error Detected - Digital Editions couldn't connect to the fulfillment server, Please make sure you are connected to the internet" - I AM connected to the internet. I looked for updates to the digital editions but couldn't find any.
If anyone could help - The online bookstore say the problem is not at their end.
Kay

Hi,
I looked at the link and it didn't work. I have uninstalled digital editions and reinstalled it and it still didn't work. I clicked "unblock" on the properties of the file concerned and it still didn't work. Any further suggestions would be appreciated if you have any.
Thanks

Adobe Digital editions- stopped working error

Hi, I am having trouble getting into the Adobe Digital editions. I downloaded it, and it says it is complete, but when I go to open it I get an error message that adobe has stopped working and windows is checking for a solution, window closes nothing happens, can't open it. I triedhe uninstalling it and reinstalling it but the same thing happened again. How do I fix this?

Depends why it stopped working. You could try uninstall and reinstall.
Unfortunately, ADE2.0/2.0.1 is a terrible program riddled with bugs,
unless you need a feature it does not have the best solution is to install 1.7.2.
There are lots of bugs in ADE2.0 (and 2.0.1). Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
Some people have found ADE trying to upgrade automatically.
It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.
Probably best to say no if 2.0.x installation asks if you want to migrate your library.

Does Windows 8.1 support Adobe Digital Editions 2

I have an Archos 9.0 eReader. Adobe Digital Editions has always worked on Windows 8 but since upgrading to Windows 8.1, I am unable to download from Windows 8.1 to the eReader. Should I delete the Adobe Digital Editions file and download a newer version.
Any help would be much appreciated.
Howell E

ADE2.0.1 sort of works for me, going through the Win 8 to 8.1 upgrade without deterioration.
I don't actually use it to transfer to my eReader (Sony PRS-350),
as bugs in ADE2.0/2.0.1 mean that it will not work with that eReader and Overdrive library books.
That isn't an OS version isssue, but an ADE bug.
General solution to many curious problems ...
~~~~~~~~~
There are lots of bugs in ADE2.0 (and 2.0.1). Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
Some people have found ADE trying to upgrade automatically.
It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.
Probably best to say no if 2.0.x installation asks if you want to migrate your library.

How can I properly and COMPLETELY uninstall Adobe Digital Editions 3.0 from my Mac?

OK, so yeah, I *SHOULD* have known better...
A few months back, against my better judgement and without doing the proper due diligence, I tried installing Adobe Digital Editions 3.0 onto the primary drive of my MacBook Pro (running MacOS 10.6.8).
The tell-tail signs:
PROBLEM #1
While there IS readily available "Tech Specs" documentation for the current Adobe Digital Editions v4.0.1 installer for MacOS (which clearly states "Mac OS X v10.8 or later" is REQUIRED), there is absolutely NO indication or similar documentation for supported system software for PREVIOUS versions of Adobe Digital Editions.
Reference URL:
http://www.adobe.com/support/digitaleditions/downloads.html
PROBLEM #2a
Adobe Digital Editions v3.0 for MacOS comes as an installer (which REQUIRES admin authentication to provide root-level access to your computer).
PROBLEM #2b
Adobe "Digital Editions 3.0 Installer" is FULLY launchable under MacOS 10.6.8 (and the installed application will require MacOS 10.7 or later).
PROBLEM #2c
There is NO associated ("ReadMe" type) support document included on the "ADE_3.0_Installer.dmg" disc image and ZERO integrated documentation within in the installer.
PROBLEM #2d
There is NO Adobe "Digital Editions 3.0" UNinstaller either installed as part of the "Standard" installation package OR currently downloadable from Adobe.com.
PROBLEM #3
Adobe's ONLY MacOS solution to "Uninstall previous versions [prior to the current v4.0] of Adobe Digital Editions for Mac OS" are the following instructions:
It's necessary to have administrator privileges to complete these steps.
1. From your user directory, locate /Applications
2. Drag the digitaleditions1x5 folder to the Trash, and empty the Trash.
Reference URL:
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
PROBLEM #4
Adobe's "What are my contact options?" page indicates BOTH "Chat (within 90 days of registration)" and "Forums" as available "Basic Support" options for Adobe "Digital Editions" software for "Download, install, setup" help, however, "Forums" is the ONLY available choice under "Contact options" for on Adobe's "Contact Customer Care" page (for "Download, install, setup" help with Digital Editions).
Reference URL:
http://helpx.adobe.com/contact.html?step=ADE_downloading-installing-setting-up_s tillNeedHelp
PROBLEM #5
The ONLY available "Basic Support" option for "How-to's & troubleshooting" help is the Adobe Forums...and this is an example of the type nonsense response (then followed by NON-response) that one might receive there:
https://forums.adobe.com/message/6570142
[NOTE: After MUCH searching I did, however, manage to find a potentially interesting "Let us know how we’re doing" link (under the "Our support promise" link found on the "What are my contact options? page). I am going to send them a brief message along with a link to THIS post and hope for the best.]
Reference URL:
http://helpx.adobe.com/contact/what-contact-options.html
PROBLEM #6
While I did NOT realize this prior to my attempting to install Adobe Digital Editions, apparently it would require me to "activate" my computer with an Adobe ID.
[NOTE: This information IS included in the readily accessible FAQ (and I am sure it's also found in the installer integrated software "License"), however, this is a MAJOR "feature" of this software and could be presented MUCH more prominently as an installer integrated "ReadMe" screen.]
Reference URL:
http://www.adobe.com/solutions/ebook/digital-editions/faq.html
...and, as an added bonus, there is a SIGNIFICANT "spyware" issue with this software discussed in further depth here:
http://the-digital-reader.com/2014/10/06/adobe-spying-users-collecting-data-eboo k-libraries/
As an experienced and life-long Mac user, I really SHOULD have known better and I did have second thoughts almost immediately, but by then it was TOO LATE!!!
So, now I have this TOTAL crap, super duper DRM software that required root-level permission to install (AND I couldn't even run this installed v3.0 copy under my preferred MacOS 10.6.8 if I wanted to...but, of course, I now have ABSOLUTELY NO desire to ever use this software again), and I just want to COMPLETELY remove all traces of it from my computer!
A pretty thorough Google search yielded several so-called "solutions" that were as bad or EVEN worse than the very limited "official" resources found directly from Adobe!
Any actual, real working solutions would be VERY greatly appreciated!
Thank you SO MUCH for your time and consideration in reading!!!
Sincerely,
aadams77

Hmm, it shouldn't be that much of a problem. I searched my entire drive for "digital editions", and this is the whole thing:
/Applications/Adobe Digital Editions 3.0.app
/Users/user/Library/Caches/com.adobe.adobedigitaleditions.app
/Users/user/Documents/Digital Editions
/Users/user/Library/Preferences/com.adobe.adobedigitaleditions.app.plist
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.bom
/private/var/db/receipts/com.adobe.adobedigitaleditions.app.plist
/Library/Preferences/com.adobe.DigitalEditions.plist
The application itself, three small files scattered in your user account, to unimportant installation receipt files, and another preference file in the root Library folder. Removing those should remove everything related to version 3, which is what I have installed.
Where I substituted "user" above (for the three entries of /Users/user/...), replace that with whatever the actual name of your user account is.
Edit: I double checked the installer using a small app that sorts out every file in an installer, and where each item would normally be installed. The main app is literally the only item in the installer. The receipts are created by the OS per the installer's data, and the other minor preference files are created when the app is first run. There is nothing else.

Having trouble importing .PDF file into Adobe Digital Editions

I tried to import .pdf file into Adobe digital Editions. I received an error message that the version of Adobe Digital Editions does not support password protected files. The file is not password protected. I can open it easily with Adobe acrobat reader and Adobe acrobat professional
Can some please help

I just tried it on my machine and it worked fine .....I have Office 2010 though.
Paul

Adobe Digital Edition: Unable to Download E_Adept_Request_Expired (error msg)

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