Adobe Digital Editions - Activation server error
I have Adobbe Digital Editions 2.0 on my dekstop computer. I am trying to authorize it (Ctrl-Shift-U), but for the past two weeks I have been getting this as an error message:
Activation server error
code: E_AUTH_NOT_READY
Digital Editions encountered an error on the activation server.
I have tried setting up new Adobe IDs and have even tried uninstalling and then reinstalling Adobe Digital Editions.
I had a similar problem and this worked for me (the IE assistance came from a helpful person in the forum)
uninstall ALL versions of Adobe digital editions (I tried v1.7, 2 and 3!)
use INTERNET EXPLORER to download ADE v 3.
DISABLE windows firewall BEFORE installing ADE3.
Install ADE 3 and I found I could then aauthorize my computer using help>authorize computer in the ADE menu.
Re-download e-book (because previous downloads had expired), and I was able to open my ebook.
Similar Messages
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Adobe digital editions activation server error E_AUTH_NOT_READY. This has been going on for months... Please adobe do something about your problem. Altering the registry in my computer is not something anyone should fool with.....
Adobe digital editions activation server error E_AUTH_NOT_READY. This has been going on for months... Please adobe do something about your problem. Altering the registry in my computer is not something anyone should fool with.....
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windows vista system, continuously trying to download a DRM file in Adobe Digital Editions application shows "Error check activation". I have authorized the Fire Wall and still the same.
Since Re-activation as suggested by the link above is not working for you, Can you please confirm the following:
The OperatorURL is reachable. ( you can find the operatorURL from the acsm file by opening it in notepad,etc)
And Book is still available on the book-store for purchase.
(If any of first two are not available, you might have to talk to distributor for next action item to get the book. Since you will have record of purchasing the book, (in my opinion) they should provide you the new token for downloading the book)
And please confirm this that you used the same userID for downloading that you used when you first fulfilled/downloaded the book.
(If it is the case, then you have to use the correct userID)
I hope it helps. -
Adobe digital editions activation errer server for my computer, what do I do
adobe digital editions activation errer server for my computer, what do I do
You can do it with Calibre. http://calibre-ebook.com/
You can do it in one step very easily without too much control,
or via HTML, add your style sheet manually, then to epub (I haven't tried this).
In fact, Calibre will also transfer to an ereader and no need to use ADE at all.
(I only use ADE rather than Calibre where there is a DRM file involved.)
There are quite a few other software that will do it as well. -
trying to download ebooks from public library website on to adobe digital editions.Message reads error getting license.I have uninstalled Adobe digital editions from my computer to re install but installation keeps failing
Open Adobe Digital Editions.
Select Library > Authorize Computer...
The 'Authorize Computer' dialog box is displayed.
Under 'eBook Options', enter your Adobe ID (email address) and password.
Click 'Activate'.
Click 'Finish' to close the 'Setup Assistant' dialog box. -
Adobe Digital Editions v4.0 Error: Check Activation on Windows 8
This isn't a question but a solution that I found to an issue that I hope will help others. I couldn't find a discussion board on this so I'm creating a new one.
I started getting the error message, "Error: Check Activation" when I was trying to download ebooks on my Windows 8 PC. I noticed this was problem for 2.0 as well, and when I tried to erase authorization and reauthorize (which seemed to be the way to fix the problem) it wouldn't allow me to. Then I tried to uninstall and reinstall which didn't work. Then I found the page for if you were having trouble installing ADE. I didn't really have problems with that part but I figured I would give it a try.
One this page, it says to "manually" install the program (which involves downloading the actual zip file and going through that). I did this and it fixed everything! I was able to erase the authorization and reauthorize after this.
I figured I would put this out there so that others might find it useful. I don't know this is specifically a Windows 8 problem or a v4.0 problem or what, but I would suggest trying to "manually" install the program before doing any of the other super complicated fixes that I came across and was scared to try.ok, follow the below steps as listed.
1. Quit ADE.
2. Choose Start > Search for regedit
3. Right click on regedit, ans select "Run as admininstrator"
4.In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select Adept key, right click on it and select "Delete"
6. In the Confirm Key Delete dialog, click OK.
7. Close the Registry Editor.
8. Open Adobe Digital Editions and reauthorize.
Hope this works !! -
Adobe Digital Edition keeps showing error message when i download my ebook. Pleease help?
i have restarted my pc closed and opened the program, opened another internet page to check if its connect and its still not working?
Are you sure it is still the same underlying Adobe account that was used when then books were originally accessed, with just the password changed?
In that case, should just have continued working, but ... you are using the world's worst software so anything can happen.
Try deauthorizing the computer and reauthorizing.
~~~~~
Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
Another is "E_AUTH_NOT_READY"
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0 -
Adobe Digital editions- stopped working error
Hi, I am having trouble getting into the Adobe Digital editions. I downloaded it, and it says it is complete, but when I go to open it I get an error message that adobe has stopped working and windows is checking for a solution, window closes nothing happens, can't open it. I triedhe uninstalling it and reinstalling it but the same thing happened again. How do I fix this?
Depends why it stopped working. You could try uninstall and reinstall.
Unfortunately, ADE2.0/2.0.1 is a terrible program riddled with bugs,
unless you need a feature it does not have the best solution is to install 1.7.2.
There are lots of bugs in ADE2.0 (and 2.0.1). Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
Some people have found ADE trying to upgrade automatically.
It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.
Probably best to say no if 2.0.x installation asks if you want to migrate your library. -
Launching adobe digital editions 4.0 - error message "encontered a problem and need to close
Hello,
i've installed ADE for the first time and cannot get it work. WHen I click on the icon I receive a message that it encontered a problem and needs to close. Where can I get advice how to fix it?
Thanks.Hi ynotcookit
Please make sure that antivirus has been disabled...
Check the .net framework installed on the machine and update it, if required
Also, Let us know the exact OS that you're using?
Thanks,
Mandeep -
Adobe Digital Edition Errors/Troubleshooting
When installing Adobe Digital Editions, I received a corruption error message."
This occurs because the installation software coming from Adobe's Web site is unable to communicate and pass information through your companies Firewall or PC security to save to the computer, or there is potential that your network is "locked down" limiting the accessibility on the PC to install or uninstall software.
Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf
"I'm having problems opening my electronic documents."
The Electronic documents cannot be opened by Adobe Reader, they can only be used with Adobe Digital Editions. Be sure that Adobe Digital Editions was successfully installed and the File type associations are set correctly for your machine.
Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf
http://www.naic.org/documents/account_manager_ADE_File_Type_WinXP.pdf
"I downloaded my publication but now can not access it in Adobe Digital Editions."
You may have "Authorized Computer" after initially downloading Adobe Digital Editions as "Do Not Authorize". The publication you downloaded is licensed for a different user account and can not be opened under your authorized ID.
Resolution: Uninstall Adobe Digital Editions and reinstall. Do not authorize the computer, then contact an NAIC Representative to assist you in obtaining your publication.
If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"
Resolution: Please check your system date and time is set correctly, most likely it will fix problem.
"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions."
This error message is a result of a several different issues:
User has installed an Adobe ID on more than one machine
User has modified the clocks on their computer
User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.
Resolution: Follow these steps:
Uninstall Adobe Digital Editions using one of these two methods:
Start > Programs > Adobe > Adobe Digital Editions > Uninstall
Start > Settings > Control Panel > Add Remove Programs
Initiate Uninstall
In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:Start > Run > Regedit
Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
C:\data\my digital editions
C:\my documents\my digital editions
Delete any documents within these folders:
Restore > Tasks
Restore > Failed
Re-install Adobe Digital Editions
Ebook associated with different user account:
You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.
http://forums.adobe.com/thread/544883?tstart=0
"I need to deactivate my Adobe Digital Editions ID/Password."
Resolution: Follow these steps to remove the Adobe Digital Editions ID/Password:
Open Adobe Digital Editions
Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
Deauthorize Computer screen will appear explaining – "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
Select Deauthorize
After selecting "Deauthorize" – a message appears stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
Click on "Quit"
Adobe Digital Editions will close
Double-click on the Adobe Digital Editions shortcut to reopen.
The Setup Assistant will appear, click "Continue"
Select the option "Don’t Authorize Computer"
Click "Activate"
Click Continue at the "Warning" screen
Select the option "Finished"
Open Adobe Digital Editions - Previous products downloaded should now be available. If items are not or an E-LIC error is identified, a "uninstall" and "reinstall" may be required
Authorizing your ereader with ADE
In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.
1. Connect your ereader to your computer.
2. The ADE Authorize Device window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]
3. Click on Authorize Device.
4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.
Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!
For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"
Resolution: Open a ticket from Adobe Support Portal and request to reset the ADE activation limit (happens when you try to activate the device/computer more then 6 times). Include the error message and the Adobe ID used to activate ADE.
Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.
If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address
Resolution: Try signing in at Adobe.com and confirm the Adobe ID is working fine. If the Adobe ID is not certified it will show this error.
Further help with ADE
Adobe have an excellent FAQ page which should point you in the right direction;
www.adobe.com/products/digitaleditions/faq (press F1 in ADE)
Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.Set your Computer to work with our eBook provider
1. Download and install Adobe Digital Editions. This software requires Flash.
2. Open up Adobe Digital Editions. It will ask you to activate your software with an Adobe ID.
3. If you create an Adobe ID:
a. You may download the book to more than one computer as long as the computers all
use the same Adobe ID. (Up to 6 computers can be activated using one Adobe ID.)
b. You can transfer your eBooks only to Nooks that are using the same Adobe ID.
4. If you decide to continue anonymously:
a. You will not be able to transfer eBooks to your Nook!
b. You may only download to one computer.
c. You can activate an Adobe ID at any time. However, you may lose the rights to see any
eBooks that were downloaded previously.
5. We recommend that you create an Adobe ID. Follow the steps to do so.
6. Activate your Nook by plugging it into your computer with Adobe Digital Editions open.
7. Adobe Digital Editions will detect your Nook and ask to activate it using the same Adobe ID as
your copy of Adobe Digital Editions. Follow the prompts. (It may take a few minutes for Digital
Editions to see your Nook.)
Getting your eBook on to your Nook
1. Open up Adobe Digital Editions.
2. Plug in your Nook. If you have not previously set it up, Adobe Digital Editions will ask to register
your Nook using the same Adobe ID as your Digital Editions.
3. Your Nook will appear on the left under Bookshelves.
4. To transfer your eBook to the Nook, click on your previously downloaded eBooks and drag them
to the Nook icon. The book will transfer.
5. Unplug your Nook.
6. To find your new eBook, go to My Library.
7. On the touch screen, scroll up until you see My Documents.
8. Your new book will be in My Documents.
9. Enjoy! -
Adobe Digital Editions quits unexpectedly when I open a book.
Adobe Digital Editions gives the error message, "Adobe Digital Editions has quit unexpectedly" every time I try to open a book. It will open the "getting started..." document that comes with the program. I have restarted my computer. I have re-downloaded the book. I have reinstalled the software. It still won't work. can anyone help me?
I have the same problem but no one seems to be able to help- I have spoken to kobo, apple and the library and no one has been able to rectify this issue. I think kobo has a software issue but they don't seem to want to look into it.
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I installed adobe digital editions but when I want to authorize a device (an e-reader) it doesn't work, I receive an error message that digital editions cannot connect with the activation server. what can I do?
Please quote the exact error message, word-for-word, verbatim.
What is your operating system?
What version of Lightroom? -
Yesterday I have down loaded Adobe Digital Edition in order to read an ebook I have purchased. When I want to authorize my PC it gives me an error message: E_ADEPT_REQUEST_EXPIRED. I have un-installed Adobe Digital Edition and re-installed, but the problem stays the same.What ells is there I can do to get this problem resolved?
Go through this link:
Error: E_ADEPT_REQUEST_EXPIRED | Digital Editions
Thanks! -
Activation error with Adobe Digital Editions 3 on Windows 8. [was:Question]
I have installed adobe digit editions 3 on a windows 8 machine and it will not let me authorize the computer comes up with an activation server error, please help
Hi Kishore,
Which OS are you using?
There are some solutions mentioned on this thread that might be helpful to you :Re: adobe digital editions has stopped working
You might also want to check the KB : Installing Adobe Digital Editions 2.0 in Windows Vista
Regards,
Rave -
I have checked and the Adobe Digital Editions is authorized. The library book doesn't expire for another 14 days. These have been the only two suggestions that I have found in other forums. Does anyone have any other suggestions?
I am having this exact issue. I just downloaded a book and went to open it and got this exact problem.
I purchased he book through indigo/kobo edition and paid for it and immediately went to open it and am getting the same error
Error getting License. License Server Communication Problem only mine says Bad Device key after.
Not sure why someone has not answered this question yet...i am using windows 7 and this is how i always do it. Never had this problem before when purchasing a book.
i hope someone answers this soon.
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