Adobe Digital Editions Quit Unexpectedly

Hi there,
I can't open my book from Abode Digital Editions. When I go to Adobe Digital Additions Library and click on the book I purchased, a box pops up saying, "Adobe Digital Editions quit unexpectedly. Click Reopen to open the application again. This report will be sent to Apple automatically." Then when I click on the "Reopen" button, I am automatically taken back to the Adobe Digital Editions Library where the cycle repeats itself. I have seen multiple reports of this same issue from other users in this form. I have called Adobe for support and can't seem to find an answer so far. I would LOVE to have this sorted out so I can use my Kobo and read the books I have purchased. Anyone out there in internet land who can help me, I would appreciate this sooooooo much.
Thank you!

Same problem here.  I downloaded and installed ADE 4.0.3 just to check out a library e-book using DRM on my Mac OS X Yosemite.  ADE crashed every time I attempted to open that book with a memory address exception.  I had no problems opening the default book that comes with the reader though.  Looked at iTunes reviews of ADE and Mac users have been complaining about this serious bug since February!  What a major fail by Adobe.
I took the suggestion in this thread of downgrading to ADE 3.0.  I still had the library's e-book in my library but was now getting a E_ACT_NOT_READY error each time I tried to open it.  After some googling, I figured out I needed to reset my authorization token by doing Command-Shift-D.  But after regenerating my authorization token, I got a E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER error.  Now I think I need to get the library to reset the authorization token for the book since my token has changed.  I dropped them a note informing them Adobe Digital Editions 4.0.3 doesn't work on Yosemite and asked them to reset the authorization.  I've removed the book from my ADE library and will hopefully be able to download and start reading it next week.

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    Identifier:            com.adobe.adobedigitaleditions.app
    Version:               4.0.3 (1)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Adobe Digital Editions [12973]
    User ID:               501
    Date/Time:             2015-02-20 10:33:19.660 -0500
    OS Version:            Mac OS X 10.10.2 (14C109)
    Report Version:        11
    Anonymous UUID:        12261240-CB1F-1125-6265-AEEA6B04C483
    Sleep/Wake UUID:       9E40FE2A-46A7-4649-A29D-12D9E6739466
    Time Awake Since Boot: 220000 seconds
    Time Since Wake:       3500 seconds
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
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    VM Regions Near 0:
    -->
        __TEXT                 0000000102350000-0000000102bbc000 [ 8624K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
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    1   ePub3.dylib                   0x000000010362eebb ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339
    2   ePub3.dylib                   0x00000001036312fb std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub 3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 125
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    4   ePub3.dylib                   0x00000001035e564a ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 270
    5   ePub3.dylib                   0x00000001035f5f9a ePub3::ManifestItem::ReferencedDocument() const + 176
    6   ePub3.dylib                   0x00000001035d82b0 ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 118
    7   ePub3.dylib                   0x00000001035e03c7 ePub3::Package::Unpack() + 26647
    8   com.adobe.adobedigitaleditions.app 0x0000000102683362 BookContainer::OpenFile(ePub3::string const&) + 2222
    9   com.adobe.adobedigitaleditions.app 0x0000000102683c2f BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43
    10  com.adobe.adobedigitaleditions.app 0x00000001025e5029 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007
    11  ePub3.dylib                   0x00000001035baefb ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 793
    12  ePub3.dylib                   0x00000001035d2f7c ePub3::Container::OpenContainer(ePub3::string const&) + 68
    13  com.adobe.adobedigitaleditions.app 0x00000001024c717f dpdoc::Document::getPackageProps(char const*) + 311
    14  com.adobe.adobedigitaleditions.app 0x00000001024018b2 _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 220
    15  com.adobe.adobedigitaleditions.app 0x000000010235c554 +[Reader createReaderHandle:type:readerHandle:errorString:] + 104
    16  com.adobe.adobedigitaleditions.app 0x000000010236c012 -[MainWindowController openBookInReadingView:errorString:] + 184
    17  com.adobe.adobedigitaleditions.app 0x000000010236c379 -[MainWindowController onReadInMainWindow:] + 264
    18  com.apple.CoreFoundation       0x00007fff8be63cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
    19  com.apple.CoreFoundation       0x00007fff8bd55244 _CFXNotificationPost + 3140
    20  com.apple.Foundation           0x00007fff8443ec31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
    21  com.adobe.adobedigitaleditions.app 0x0000000102392bd4 -[FulfillmentTaskManager onLibraryItemDidAdd:] + 97
    22  com.apple.CoreFoundation       0x00007fff8be63cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
    23  com.apple.CoreFoundation       0x00007fff8bd55244 _CFXNotificationPost + 3140
    24  com.apple.Foundation           0x00007fff8443ec31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
    25  com.adobe.adobedigitaleditions.app 0x0000000102361699 -[LibraryViewController onRecordAdded:recordHandle:] + 488
    26  com.adobe.adobedigitaleditions.app 0x000000010236cb76 -[AppDelegate onCallBack:param1:param2:] + 209
    27  com.adobe.adobedigitaleditions.app 0x00000001026741dd dplib::LibraryImpl::itemSaved(uft::sref<dplib::ContentRecordImpl> const&) + 239
    28  com.adobe.adobedigitaleditions.app 0x00000001026760ad dplib::WriteFileCallback<dplib::ContentRecordImpl>::invoke(dp::Unknown*) + 47
    29  com.adobe.adobedigitaleditions.app 0x000000010247f792 dpio::FileWriter::bytesReady(unsigned long, dp::Data const&, bool) + 408
    30  com.adobe.adobedigitaleditions.app 0x000000010247a237 dpio::DataStream::requestBytes(unsigned long, unsigned long) + 121
    31  com.adobe.adobedigitaleditions.app 0x000000010247a182 dpio::DataStream::requestInfo() + 158
    32  com.adobe.adobedigitaleditions.app 0x000000010247f3e9 dpio::FileWriter::write(dpio::Partition*, dp::String const&, dpio::Stream*, dp::Callback*) + 147
    33  com.adobe.adobedigitaleditions.app 0x0000000102673e10 dplib::LibraryImpl::saveContentRecord(dplib::ContentRecordImpl*) + 964
    34  com.adobe.adobedigitaleditions.app 0x0000000102670fa9 dplib::LibraryImpl::saveDirtyContentRecords() + 107
    35  com.adobe.adobedigitaleditions.app 0x000000010247b108 dptimer::MultiplexedTimerProvider::timerFired(dptimer::Timer*) + 74
    36  com.adobe.adobedigitaleditions.app 0x00000001023f9f3f -[TimerHandler timerFireMethod:] + 45
    37  com.apple.Foundation           0x00007fff844a2db3 __NSFireTimer + 95
    38  com.apple.CoreFoundation       0x00007fff8bdfab64 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
    39  com.apple.CoreFoundation       0x00007fff8bdfa7f3 __CFRunLoopDoTimer + 1059
    40  com.apple.CoreFoundation       0x00007fff8be6ddbd __CFRunLoopDoTimers + 301
    41  com.apple.CoreFoundation       0x00007fff8bdb7288 __CFRunLoopRun + 2024
    42  com.apple.CoreFoundation       0x00007fff8bdb6858 CFRunLoopRunSpecific + 296
    43  com.apple.HIToolbox           0x00007fff8c95daef RunCurrentEventLoopInMode + 235
    44  com.apple.HIToolbox           0x00007fff8c95d86a ReceiveNextEventCommon + 431
    45  com.apple.HIToolbox           0x00007fff8c95d6ab _BlockUntilNextEventMatchingListInModeWithFilter + 71
    46  com.apple.AppKit               0x00007fff87e79f81 _DPSNextEvent + 964
    47  com.apple.AppKit               0x00007fff87e79730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    48  com.apple.AppKit               0x00007fff87e6d593 -[NSApplication run] + 594
    49  com.apple.AppKit               0x00007fff87e58a14 NSApplicationMain + 1832
    50  com.adobe.adobedigitaleditions.app 0x0000000102351604 start + 52
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x00007fff87e0c232 kevent64 + 10
    1   libdispatch.dylib             0x00007fff908fba6a _dispatch_mgr_thread + 52
    Thread 2:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib         0x00007fff87e064de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff87e0564f mach_msg + 55
    2   com.apple.CoreFoundation       0x00007fff8bdb7b34 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation       0x00007fff8bdb6ffb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation       0x00007fff8bdb6858 CFRunLoopRunSpecific + 296
    5   com.apple.CFNetwork           0x00007fff8a17bc80 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
    6   com.apple.Foundation           0x00007fff844a490a __NSThread__main__ + 1345
    7   libsystem_pthread.dylib       0x00007fff8c115268 _pthread_body + 131
    8   libsystem_pthread.dylib       0x00007fff8c1151e5 _pthread_start + 176
    9   libsystem_pthread.dylib       0x00007fff8c11341d thread_start + 13
    Thread 3:
    0   libsystem_kernel.dylib         0x00007fff87e064de mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff87e0564f mach_msg + 55
    2   com.apple.CoreFoundation       0x00007fff8bdb7b34 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation       0x00007fff8bdb6ffb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation       0x00007fff8bdb6858 CFRunLoopRunSpecific + 296
    5   com.apple.AppKit               0x00007fff87fdd33b _NSEventThread + 137
    6   libsystem_pthread.dylib       0x00007fff8c115268 _pthread_body + 131
    7   libsystem_pthread.dylib       0x00007fff8c1151e5 _pthread_start + 176
    8   libsystem_pthread.dylib       0x00007fff8c11341d thread_start + 13
    Thread 4:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib         0x00007fff87e0b3fa __select + 10
    1   libsystem_pthread.dylib       0x00007fff8c115268 _pthread_body + 131
    2   libsystem_pthread.dylib       0x00007fff8c1151e5 _pthread_start + 176
    3   libsystem_pthread.dylib       0x00007fff8c11341d thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13
    Thread 6:
    0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13
    Thread 7:
    0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib         0x00007fff87e0b94a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff8c11340d start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x00007fff5d8a81d8  rbx: 0x00007fff5d8a82a0  rcx: 0x00000000000186ee  rdx: 0x00000000000186ed
      rdi: 0x0000000000000000  rsi: 0x0000000000000008  rbp: 0x00007fff5d8a8270  rsp: 0x00007fff5d8a81a0
       r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x00000000000130c0  r11: 0xffffffffffffff40
      r12: 0x00006080001c6378  r13: 0x0000608000223d60  r14: 0x0000000000000670  r15: 0x0000000000000000
      rip: 0x00000001025e63a9  rfl: 0x0000000000010202  cr2: 0x0000000000000000
    Logical CPU:     1
    Error Code:      0x00000004
    Trap Number:     14

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    I am using OS X 10.7.5.
    Thanks

    Unfortunately these things happen.  If a restart cures the problem just put it down to bad luck.  If it keeps happening then it could be an incompatibility with CS5 and 10.7.5.  Make sure that you also check the Adobe Website for the latest updates and ensure you have them installed.  People like Adobe are seeded the updates before we get them and are supposed(?) to bring out any updates that address incompatibilities.  Sadly it doesn't always work!  Also, if necessary identify any new Third Party Software you may have added since upgrading to 10.7.5 and if the problem continues temporarily remove that software just in case it's causing problems.  Don't just remove it - especially if you paid for it - just disable it so that you can put it back afterwards! Or remove it and restore it from your back-up.  That's probably easier.
    I get unexpected Quits at various times.  It can affect Safari, iTunes , iPhoto , Microsoft Office in fact almost anything!  There's no consistency to it and I must say with me simply relaunching the program again usually cures the problem.  It can happen simply because you've been clicking the mouse too enthusiastically and the computer - in trying to keep up - has simply lost itself!
    Like I said unless it keeps happening just chalk it up to "One of those annoying things".
    Also, external disc drives can cause problems.  I use Western Digital Drives and I must say that now I've decided to unplug them until I need them everything is much more stable.  I get no end of spinning beachballs with the drives connected - but none with them disconnected.  It's a bit of a pain because Time Machine is supposed to work in the background (which it does superbly as long as the darn disc drive behaves!)

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