Adobe Digital Editions v4.0 Error: Check Activation on Windows 8
This isn't a question but a solution that I found to an issue that I hope will help others. I couldn't find a discussion board on this so I'm creating a new one.
I started getting the error message, "Error: Check Activation" when I was trying to download ebooks on my Windows 8 PC. I noticed this was problem for 2.0 as well, and when I tried to erase authorization and reauthorize (which seemed to be the way to fix the problem) it wouldn't allow me to. Then I tried to uninstall and reinstall which didn't work. Then I found the page for if you were having trouble installing ADE. I didn't really have problems with that part but I figured I would give it a try.
One this page, it says to "manually" install the program (which involves downloading the actual zip file and going through that). I did this and it fixed everything! I was able to erase the authorization and reauthorize after this.
I figured I would put this out there so that others might find it useful. I don't know this is specifically a Windows 8 problem or a v4.0 problem or what, but I would suggest trying to "manually" install the program before doing any of the other super complicated fixes that I came across and was scared to try.
ok, follow the below steps as listed.
1. Quit ADE.
2. Choose Start > Search for regedit
3. Right click on regedit, ans select "Run as admininstrator"
4.In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
5. Select Adept key, right click on it and select "Delete"
6. In the Confirm Key Delete dialog, click OK.
7. Close the Registry Editor.
8. Open Adobe Digital Editions and reauthorize.
Hope this works !!
Similar Messages
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windows vista system, continuously trying to download a DRM file in Adobe Digital Editions application shows "Error check activation". I have authorized the Fire Wall and still the same.
Since Re-activation as suggested by the link above is not working for you, Can you please confirm the following:
The OperatorURL is reachable. ( you can find the operatorURL from the acsm file by opening it in notepad,etc)
And Book is still available on the book-store for purchase.
(If any of first two are not available, you might have to talk to distributor for next action item to get the book. Since you will have record of purchasing the book, (in my opinion) they should provide you the new token for downloading the book)
And please confirm this that you used the same userID for downloading that you used when you first fulfilled/downloaded the book.
(If it is the case, then you have to use the correct userID)
I hope it helps. -
trying to download ebooks from public library website on to adobe digital editions.Message reads error getting license.I have uninstalled Adobe digital editions from my computer to re install but installation keeps failing
Open Adobe Digital Editions.
Select Library > Authorize Computer...
The 'Authorize Computer' dialog box is displayed.
Under 'eBook Options', enter your Adobe ID (email address) and password.
Click 'Activate'.
Click 'Finish' to close the 'Setup Assistant' dialog box. -
i have restarted my pc closed and opened the program, opened another internet page to check if its connect and its still not working?
Are you sure it is still the same underlying Adobe account that was used when then books were originally accessed, with just the password changed?
In that case, should just have continued working, but ... you are using the world's worst software so anything can happen.
Try deauthorizing the computer and reauthorizing.
~~~~~
Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
Another is "E_AUTH_NOT_READY"
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0 -
Adobe Digital editions- stopped working error
Hi, I am having trouble getting into the Adobe Digital editions. I downloaded it, and it says it is complete, but when I go to open it I get an error message that adobe has stopped working and windows is checking for a solution, window closes nothing happens, can't open it. I triedhe uninstalling it and reinstalling it but the same thing happened again. How do I fix this?
Depends why it stopped working. You could try uninstall and reinstall.
Unfortunately, ADE2.0/2.0.1 is a terrible program riddled with bugs,
unless you need a feature it does not have the best solution is to install 1.7.2.
There are lots of bugs in ADE2.0 (and 2.0.1). Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above. There shouldn't be a blank in 'editio ns.html'. The following redirects to the same page: http://tinyurl.com/diged172
Some people have found ADE trying to upgrade automatically.
It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.
Probably best to say no if 2.0.x installation asks if you want to migrate your library. -
Launching adobe digital editions 4.0 - error message "encontered a problem and need to close
Hello,
i've installed ADE for the first time and cannot get it work. WHen I click on the icon I receive a message that it encontered a problem and needs to close. Where can I get advice how to fix it?
Thanks.Hi ynotcookit
Please make sure that antivirus has been disabled...
Check the .net framework installed on the machine and update it, if required
Also, Let us know the exact OS that you're using?
Thanks,
Mandeep -
Adobe digital edition 4.0 will not install on windows 8.1
I am unable to install ADE 4.0 on my pc with windows 8.1 It does not extract installer, then just freezes. When I try to proceed it tells me ABD is running already but I cannot close it. Help!
As you suggested, I have downloaded the post-Win8.1 release of the Presenter
9.0 setup from Adobe. That did the trick on my Windows 8.1 machine.
Thank you for your assistance!
Christopher M Haywood -
Adobe digital editions 3.0 a cessé de fonctionner (windows 8.1)
j'ai installé le logiciel, en le téléchargeant depuis le site adobe.com
lorsque je l'exécute, il s'ouvre à la page d'accueil, mais je ne peux faire aucune action sans qu'il ne crashe.
(même simpement passer la souris sur les menus, sans cliquer, crashe le programme)
au secours (j'ai aheté un livre que je ne sais pas comment récupérer et lire : URLLink.acsm)
merci par avance
vincej'ai installé le logiciel, en le téléchargeant depuis le site adobe.com
lorsque je l'exécute, il s'ouvre à la page d'accueil, mais je ne peux faire aucune action sans qu'il ne crashe.
(même simpement passer la souris sur les menus, sans cliquer, crashe le programme)
au secours (j'ai aheté un livre que je ne sais pas comment récupérer et lire : URLLink.acsm)
merci par avance
vince -
Adobe Digital Edition Errors/Troubleshooting
When installing Adobe Digital Editions, I received a corruption error message."
This occurs because the installation software coming from Adobe's Web site is unable to communicate and pass information through your companies Firewall or PC security to save to the computer, or there is potential that your network is "locked down" limiting the accessibility on the PC to install or uninstall software.
Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf
"I'm having problems opening my electronic documents."
The Electronic documents cannot be opened by Adobe Reader, they can only be used with Adobe Digital Editions. Be sure that Adobe Digital Editions was successfully installed and the File type associations are set correctly for your machine.
Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf
http://www.naic.org/documents/account_manager_ADE_File_Type_WinXP.pdf
"I downloaded my publication but now can not access it in Adobe Digital Editions."
You may have "Authorized Computer" after initially downloading Adobe Digital Editions as "Do Not Authorize". The publication you downloaded is licensed for a different user account and can not be opened under your authorized ID.
Resolution: Uninstall Adobe Digital Editions and reinstall. Do not authorize the computer, then contact an NAIC Representative to assist you in obtaining your publication.
If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"
Resolution: Please check your system date and time is set correctly, most likely it will fix problem.
"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions."
This error message is a result of a several different issues:
User has installed an Adobe ID on more than one machine
User has modified the clocks on their computer
User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.
Resolution: Follow these steps:
Uninstall Adobe Digital Editions using one of these two methods:
Start > Programs > Adobe > Adobe Digital Editions > Uninstall
Start > Settings > Control Panel > Add Remove Programs
Initiate Uninstall
In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:Start > Run > Regedit
Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
C:\data\my digital editions
C:\my documents\my digital editions
Delete any documents within these folders:
Restore > Tasks
Restore > Failed
Re-install Adobe Digital Editions
Ebook associated with different user account:
You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.
http://forums.adobe.com/thread/544883?tstart=0
"I need to deactivate my Adobe Digital Editions ID/Password."
Resolution: Follow these steps to remove the Adobe Digital Editions ID/Password:
Open Adobe Digital Editions
Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
Deauthorize Computer screen will appear explaining – "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
Select Deauthorize
After selecting "Deauthorize" – a message appears stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
Click on "Quit"
Adobe Digital Editions will close
Double-click on the Adobe Digital Editions shortcut to reopen.
The Setup Assistant will appear, click "Continue"
Select the option "Don’t Authorize Computer"
Click "Activate"
Click Continue at the "Warning" screen
Select the option "Finished"
Open Adobe Digital Editions - Previous products downloaded should now be available. If items are not or an E-LIC error is identified, a "uninstall" and "reinstall" may be required
Authorizing your ereader with ADE
In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.
1. Connect your ereader to your computer.
2. The ADE Authorize Device window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]
3. Click on Authorize Device.
4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.
Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!
For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"
Resolution: Open a ticket from Adobe Support Portal and request to reset the ADE activation limit (happens when you try to activate the device/computer more then 6 times). Include the error message and the Adobe ID used to activate ADE.
Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.
If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address
Resolution: Try signing in at Adobe.com and confirm the Adobe ID is working fine. If the Adobe ID is not certified it will show this error.
Further help with ADE
Adobe have an excellent FAQ page which should point you in the right direction;
www.adobe.com/products/digitaleditions/faq (press F1 in ADE)
Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.Set your Computer to work with our eBook provider
1. Download and install Adobe Digital Editions. This software requires Flash.
2. Open up Adobe Digital Editions. It will ask you to activate your software with an Adobe ID.
3. If you create an Adobe ID:
a. You may download the book to more than one computer as long as the computers all
use the same Adobe ID. (Up to 6 computers can be activated using one Adobe ID.)
b. You can transfer your eBooks only to Nooks that are using the same Adobe ID.
4. If you decide to continue anonymously:
a. You will not be able to transfer eBooks to your Nook!
b. You may only download to one computer.
c. You can activate an Adobe ID at any time. However, you may lose the rights to see any
eBooks that were downloaded previously.
5. We recommend that you create an Adobe ID. Follow the steps to do so.
6. Activate your Nook by plugging it into your computer with Adobe Digital Editions open.
7. Adobe Digital Editions will detect your Nook and ask to activate it using the same Adobe ID as
your copy of Adobe Digital Editions. Follow the prompts. (It may take a few minutes for Digital
Editions to see your Nook.)
Getting your eBook on to your Nook
1. Open up Adobe Digital Editions.
2. Plug in your Nook. If you have not previously set it up, Adobe Digital Editions will ask to register
your Nook using the same Adobe ID as your Digital Editions.
3. Your Nook will appear on the left under Bookshelves.
4. To transfer your eBook to the Nook, click on your previously downloaded eBooks and drag them
to the Nook icon. The book will transfer.
5. Unplug your Nook.
6. To find your new eBook, go to My Library.
7. On the touch screen, scroll up until you see My Documents.
8. Your new book will be in My Documents.
9. Enjoy! -
Non riesco ad ottenere l'autorizzazione per utilizzare Adobe Digital Editions
non riesco ad ottenere l'autorizzazione per utilizzare Adobe Digital Editions
A volte ADE prende la sua registrazione / attivazione confuso e in uno stato di semi-autorizzata.
Disinstallare e reinstallare non aiuta.
Purtroppo, dà spesso poi i messaggi di errore fuorvianti su ciò che è sbagliato.
Un messaggio errato comune informa che la ID è già in uso su un altro computer e non può essere riutilizzato.
Un altro è "E_AUTH_NOT_READY"
Questo spesso può essere risolto rimuovendo completamente qualsiasi autorizzazione con ctrl-shift-D alla schermata Library su ADE (cmd-shift-D se su Mac).
Riavviare ADE, e quindi autorizzare nuovamente con il (vecchio) Adobe ID.
In casi estremi sul mac, il seguente passo in più ha aiutato alcune persone. Passare a / Users / / Library / Application Support / Adobe / Digital Editions e trascinare il file activation.dat nel cestino. Se si utilizza 10.7, vedere i file di libreria di accesso utente nascosto | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0
Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
Another is "E_AUTH_NOT_READY"
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0 -
Please help thanks. Adobe Digital Edition using across multiple computers
Hi
I have Adobe Digital Editions (ADE) installed on a laptop with Windows, and a Mac laptop.
I have authorized ADE on both machines. I use the laptops at different locations
Currently i have 2 separate libraries (small libraries of < 10 books) on both computers but I would like
to be able to keep both libraries in synch - such that the books and especially the notes/bookmarks
are the same when I read the book on both laptops.
For example what I want to be able to do is read and takes notes using ADE on the PC
and then when I logon to my Mac laptop - to read the same book, and continue where
I bookmarked last, and also see the notes I had added previously on the other laptop.
Is this possible? Thanks
your help is much appreciated. I read and take alot of side notes
and this will save heaps of time.
I am a new to ADE but it feels like each computer/laptop where ADE will hold
a different library, with different set of books and bookmarks. Is it possible
to synch the books/bookmarks/notes across different machines
Regards
AdamHello Sjpt
In windows xp serivce pack-2, ADE 2.0 is working perfectly for few days only, but after few days ADE 2.0 is not opening. I dont know why it is not opening? Can anyone tell me reason behind this?
If RUN>>MSCONFIG>GENERAL>DIAGNOSTIC STARTUP - LOAD BASIC DEVICES AND SERVICE ONLY > APPLY > OK and restarting the system then the ADE 2.0 is opening.
If RUN>> MSCONFIG>GENERAL>NORMAL STARTUP - LOAD ALL DEVICE DRIVERS AND SERVICES > APPLY > OK and restarting the system then the ADE 2.0 is NOT opening. As you people are well aware that we cannot use the diagnostic startup since it will allow basic service and devices only.
I have tried the following methods to overcome this issue (from internet)
1. Uninstall Adobe Digital Editions using one of these two methods:
Start > Programs > Adobe > Adobe Digital Editions > Uninstall
Start > Settings > Control Panel > Add Remove Programs
2. Initiate Uninstall
3. In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:
Start > Run > Regedit
4. Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
5. Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
6. Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
C:\data\my digital editions
C:\my documents\my digital editions
7. Delete any documents within these folders:
Restore > Tasks
Restore > Failed
8. Re-install Adobe Digital Editions
9. I have updated Windows xp from SP2 to SP3
The above methods didn't helped me to solve this issue. Then, i have used DIAGNOSTIC STARTUP and safe mode, it was opened, but not in normal user mode.
Thanks,
Mano.A -
Adobe Digital Editions quits unexpectedly when I open a book.
Adobe Digital Editions gives the error message, "Adobe Digital Editions has quit unexpectedly" every time I try to open a book. It will open the "getting started..." document that comes with the program. I have restarted my computer. I have re-downloaded the book. I have reinstalled the software. It still won't work. can anyone help me?
I have the same problem but no one seems to be able to help- I have spoken to kobo, apple and the library and no one has been able to rectify this issue. I think kobo has a software issue but they don't seem to want to look into it.
-
Istallazione Adobe Digital Edition
devo istallare adobe digital edition nel mio PC che ha istallato Windows XP pack2. Sono riuscito a scaricare la app. ma non posso fare l'istallazione in quanto la procedura mi chiede di istallare Windws XP pack 1 (che dovebbe essere precedente, Come posso fare ?? Digital edition mi serve per scaricare libri con DRM. Mi potete suggerire un'altra strada?? Grazie.
Moved to Adobe Digital Editions
Digital Editions richiede il Service Pack 3. È necessario aggiornare -
I am not able to download an ebook to my PC. I have windows 7 x64. I get a "Check Activation" error. The question is that I have 2 Adobe users. I have the ebooks associated to one of them but every time I download Adobe Digital Editions, independently from what user I download it, it always create the Adobe Digital Editions associated to the worng user. If I try to delete the Authoritation it says that it is nor posible and recommneds me to try later, but I never get it.
This is a user-to-user forum, and although Adobe staff make occasional appearances here, there is no guarantee that you will get any "officila" Adobe feedback.
If you have difficulties to install the online installer from http://get.adobe.com/flashplayer/, then download the offline installer http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe; save it to disk, then run it after closing all browser windows. -
Adobe digital edition: error! check activation
when downloaded a book and tried to open on Adobe digital editions, got "error! check activation" even though I provided my adobe ID for authorization.
my computer shows as Authorized, but cannot open the bookHave you activated Digital Editions with an Adobe ID (or a Vendor ID)?
Go to the Help menu and select Authorization Information...
A window will appear to display your authorization information. If your computer is not authorized, you'll need to do that before you can read any DRM-protected books. If you don't have an Adobe ID, you can create one here.
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