Adobe displays error when trying to convert PDF to Word file

Help!  I just bought the Adobe convert pdf's to word package as it was advertised on the right side of a pdf file I was working on.  This file advertised itself as non savable but I don't want to spend hours working on this application only to have my computer freeze or shut down and have to repeat the work.  On the right side of the document is an advertisement from Adobe to convert PDF's to Word or Excel for a fee.  I pay the fee and now the pdf file fails to convert to Word.  I know some pdf's are protected and won't convert.  How do I know if that is the problem?  Why would Adobe advertise that it could convert a pdf to word if it was a protected document?  I have no idea how to trouble shoot this.
Thanks

Hi utschy33,
For privacy reasons - we would not allow the advertisement to 'know' the level of security on any document. Sounds like you were accessing via a browser regardless so we cannot control that portion.
Do you happen to know the original author of the document? And if not - what is your intension with the document? To share?
Let us know so I can try to help you futher! Thank you for your time.
Kindest regards, Stacy

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