Adobe Distiller converting to garbled text

Hello,
I work desktop services for a company. I have user who is trying to convert a ps file to a pdf. However when she does it converts to garbled text. I embedded the fonts that distiller says are missing, but once she goes to convert the ps file again, it just keeps saying the fonts couldn't be found. I had her check with a fellow employee who was converting the same file, and they didn't have any problems and were missing the same fonts, plus even a few more. The user is using Adobe Acrobat 8 standard. Any ideas?

I tried this it didn't work either.
I looked at her settings again, her compatibility settings is for adobe version 6, and she is actually using 9. Not 8 like I previously mentioned.

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