Adobe docs won't print grayscale boxes 15% on HP5550 color laserjet

HP support says it's an Adobe issue because the printer WILL PRINT 5% grey if you print a pdf from Preview
• Firmware and drivers have been updated.
• We can print Word docs with 5% grey boxes but we cannot print INDD, Illustrator or PDFs with 5% grey boxes.
• We work in INDD 3 and INDD 4.
• The greys printed fine on our old HP8550N Color laserjet printer.
Does ANYONE know how to fix this?
This makes NO sense to me...all of our publications have light grey sidebars that are dropping out when we print.

My copy of Word is ancient, but as Anne Marie suggests I don't think there is a CMYK or Grayscale space in Word. Also, ID doesn't have a grayscale space, there's RGB, CMYK, and Lab—you can spec 0|0|0|15 CMYK but not 15% grayscale. So you could imitate Word and work with RGB colors in ID, or you could export your PDF to an RGB destination space, which would convert CMYK black values to RGB.

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