Adobe does not recognize my license key.

Hi there. I want to transfer my Photoshop Extended software to a new laptop. I only have 1 license -- I got it from a thrid party service and downloaded it to my old computer about 2 1/2 years ago. It looks like I need the serial number in order to transfer it from one computer to another. I still have my license key (consisting of 24 numbers), but when I went into my Adobe account and entered the license key, Adobe is telling me that my license key is not valid. (I've entered the key several times; I'm entering it correctly, but Adobe is not recognizing it.) How can I proceed with transferring the software to my new computer? Is there someone I can speak to at Adobe? Thank you for your time.

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adode customer services aren't interested.

I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adobe customer services aren't interested, neither are Ebuyer.com.
Where do I go next? Credit card company to ask for a refund?

57dibbs
Has you contacted the seller through its Customer Service?
If that is the case and Customer Service has no idea of what you were given as a Product Key and how to use it, have you considered asking
your question in the seller's forum (PC software section)?
But, I have another idea for you to try first....are you involved in a student teacher purchase with prepaid card? If so, please click on the following link
http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html#card-sub mit-product-code
and go to the section on "I received a prepaid card, and I need help". In that section go to "2" which is for
"Submitting my product code and proof of eligibility to Adobe". You will notice there is a link to click on that
is related to country. Make the appropriate choice and see if that solves the problem. You should see
Visit the page listed on the back of your prepaid card to submit your code and proof.
For customers inside North America, www.adobe.com/go/edu-validate
For customers outside North America, submit through your region's customer portal below:
Europe, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea
Verification can take anywhere from 2 to 30 days to validate.
If the above does not apply to you, then I would explore the seller forum for answers if you cannot get them from Adobe Chat or the seller's
Customer Service. Getting your money back from the seller should be tried as soon as possible if you find no solution.
Thank you.
ATR

Error in login: Adobe does not recognize you as an authorized user of this web site.

I try login LWS but I return to me next error "
Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance." Can you help me?

Hi FERCEP,
Please contact our chat support: http://helpx.adobe.com/in/contact.html.
Regards,
Romit Sinha

Windows 8 setup does not prompt for license key, then fails, on hp envy notebook

Hi,
I am trying to install Windows 8 pro on an hp envy dv7 notebook, that came with a Windows 8 home pre-installed.
I tried by running the setup from the CD inserted while Windows was running, but setup complained that no license key matched the CD and faled. Strange enough,
setup did not prompt for any license key!
I tried the setup on another, older PC, there it did prompt for license key and setup ended well. At least it was not the CD.
Then I retried booting from setup CD, it loaded files, then started the setup without promptiing for any license key, and failed again.
Then I tried with a Windows 7 CD, same behavior, not prompting for license key and fail to setup.
Then I "repaired" Windows by booting from CD and reformatting the hard drive, dropping all Windows partitions, then restart setup from CD, but it still behaved the same way: not prompting for license key, and failing to setup.
I called the HP support, and they answered that it was a problem for Microsoft (what a good support, the only place where the problem occurs is the hp computer, but let the Customer call Microsoft instead).
So here I am, did any of you use an hp computer, and succeeded in installing Windows 8 PRO NFR from Technet plus on it?
Regards
Pierre

Hi,
I am trying to install Windows 8 pro on an hp envy dv7 notebook, that came with a Windows 8 home pre-installed.
I tried by running the setup from the CD inserted while Windows was running, but setup complained that no license key matched the CD and faled. Strange enough,
setup did not prompt for any license key!
I tried the setup on another, older PC, there it did prompt for license key and setup ended well. At least it was not the CD.
Then I retried booting from setup CD, it loaded files, then started the setup without promptiing for any license key, and failed again.
Then I tried with a Windows 7 CD, same behavior, not prompting for license key and fail to setup.
Then I "repaired" Windows by booting from CD and reformatting the hard drive, dropping all Windows partitions, then restart setup from CD, but it still behaved the same way: not prompting for license key, and failing to setup.
I called the HP support, and they answered that it was a problem for Microsoft (what a good support, the only place where the problem occurs is the hp computer, but let the Customer call Microsoft instead).
So here I am, did any of you use an hp computer, and succeeded in installing Windows 8 PRO NFR from Technet plus on it?
Regards
Pierre
Is it a Chinese Editon preinstalled in HP notebook?
Windows 8 preinstall machine includes a license key in system firmware. So Windows 8 setup will use this key rather than pop up product key input text pop. It is a Microsoft by design issue. So no good mathod to workaround this problem.
http://whqlcn.wordpress.com

Adobe does not recognize footers in Microsoft Word 2007 to PDF

I have copied and pasted the details, below, from a previous message I have sent out to an assistive technology listserv.
I am encountering this problem with various builds and versions of Adobe Acrobat:
Acrobat X on a Windows Vista 64-bit build (note that this is the best Acrobat I can install on Windows Vista, Adobe Reader XI is not even supported)
Acrobat X on a Windows XP build, sorry, do not know the bit count (it is my work computer so I can't upgrade anything)
Acrobat 9 on a Windows 7 64-bit build.
I have also encountered and checked into whether or not the PDF reads (and does what I want it to) in JAWS 14, latest update (Feb 2013). We encounter the same problem with JAWS and this morning found out that there is a conversion error between Word and Adobe. (See this post, where the ---- are).
Summary, I have spoken with JAWS, put out a support ticket with NVDA via e-mail, spoken with Microsoft, and tried to communicate with Adobe about this issue for help and Adobe is refusing to help. The other places tried everything they knew but they could not get it to work. I even tried to strip all the page numbers from Word and number using Adobe's page numbering feature, but that was not successful either because I cannot use Roman numerals.
I would appreciate any feedback the Adobe Forums can give me; please note that I cannot post a sample document at this time as the only document I have is a private work document (cannot share those by policy, so I will have to make up a fake document if I get the time and energy).
Thank you very much for your time and expertise. The pertient info is above and below in "Original Message" and "Activities section" - the other information is there if you'd like to look. And to provide feedback to Adobe about things I think they could improve, since they will not let me email them directly.
----Original Message----
My question concerns the reading of Footers / Headers in Microsoft Word 2007 and Adobe Acrobat (headers/footers designed in Microsoft Word 2007 and then converted to PDF with "Bookmark" checked in Adobe Acrobat conversion settings).
The document is a word document containing 50+ pages. There are 12 pages of "front matter" that are marked with Roman numerals. Subsequently, the body text of the document has an Arabic number (1, 2, 3, 4, etc.) in the bottom right corner. Footers are used properly in the document. All Table of Contents links, which do link to both headings in the "front matter" and to headings in the body text, are picked up properly. Literately, the only thing not reading on the document are page numbers (the Word Status bar is reading its page numbers, but the page numbers in the footer are not reading).
I then need to convert the document to Adobe Acrobat PDF. Granted, I have a full copy of Adobe Acrobat X available to me, and my various assistive technologies have always functioned better when opened directly in Acrobat (rather than Adobe Reader). So, I set the accessibility options (from Word) properly, asking it to bookmark Headers and Footers as appropriate, thinking that this will pick up the page numbers and make them read as the bottom right corner of my PDF.
All links work in Adobe to navigate by section/heading. All figures are alt tagged. Everything is perfect - but the one thing that NVDA won't read are the page numbers. Visually, the page numbers are there on the document, but NVDA won't pick them up. Additionally, I also changed the appropriate page numbers in Adobe (Page Thumbnail Pane, on the Navigation Pane I believe it is called) - to reflect the section where it is Roman numerals and Arabic numerals. This did not help, and for what it is worth, I cannot get NVDA to voice when I am in this pane, so I don't seem to have a chance of getting the page number info from there.
NVDA reads the document just fine except for the above-mentioned snare. However, when it reads, it will go to the next page, and say, "Page 2 of 54, (page text), Page 3 of 54 (page text)," etc. when I will need it to say Page ii of 54 (page text), Page iii of 54 (page text)," and so on, changing to "Page 1" when the Arabic numbers are used.
I know that the Page Label issue is part of Adobe's issue, with them not releasing the PageLabel aspect. (I have looked through some NVDA tickets). I do not know how to put a "changeset" into my copy of NVDA though, or even if it would help (I have no computer scripting skill). The easy answer would be to upgrade to Adobe Reader XI and see if that helps, but I don't have the ability to put it on every computer I use, and *I need this file to read consistently across multiple versions of Adobe* (including Adobe Reader/Acrobat 9, X, and XI). (This file is also going out to people who may not have the latest version of Adobe, but are also running some copy of NVDA, either a portable or a full install).
Is there any way to pick up the Footers with page numbers voicing in NVDA, and/or have it read the user-editable page number box that is on Adobe's Toolbar (next to the 1 of 54 parentheses). This user-editable box, to jump to page numbers, reflects the Roman numerals I have loaded into the pages of Adobe. When I press Ctrl+Shift+N in Adobe, I can also go to the appropriate page (if I type in iii, it will take me to iii, if I type in 34, it will take me to the Arabic number 34 -- NOT the 34 of 54, which would land me on a different page. And I want to land on the page that has the Arabic 34, so that's functioning fine.
I just need the page numbers in the footer to voice, "Page iii," or "Page iv," or "Page 29," etc. If I could get NVDA to do that, I could say to viewers of this document, "If you are using NVDA, remember to Ctrl+Shift+N to get the GoTo Box, then type in the page number you want if you cannot follow a link or a bookmark." This document is *very* accessible in my opinion with lots of ways to navigate...the only aspect of navigation that isn't being picked up are those footer page numbers!
I do have my Document Formatting settings on the NVDA menu set to "Report Headers," but that does not seem to help in either Microsoft Word 2007 or Adobe Acrobat. I have even switched the page numbers from the footer to the header to see if that would help and it didn't.
----Activities I have done today----
I spent over an hour on the phone today with Freedom Scientific (makers of JAWS) trying to troubleshoot this. We discovered that Footers will not read very well in JAWS and Microsoft Word 2007 (only solution is to stop reading document text and read Virtual Viewer text briefly, then go back out to document text, then back into Virtual Viewer which is NOT an acceptable or accessible solution whatsoever -- too much work for someone trying to read the document) -- and then we also discovered that:
Upon conversion from Word 2007 to .txt file (.docx to .txt), there are no alt tags for the figures in the document, or page numbers.
Upon conversion from Word 2007 to Adobe Acrobat X then to .txt file, every insert of a page number and footer is replaced with the same alt numberpad numerical code: the one that generates female. ♀No wonder JAWS and NVDA are skipping this, neither understand how to communicate it.
On the advice of JAWS Technical Support I contacted Microsoft Accessibility Technical Support and spent an hour on the phone with them. They say that unless Adobe can find a solution, it appears that it is impossible for Microsoft products to read the footer if JAWS was unsuccessful doing what I wanted it to do. The document/footer in question includes about 12 pages of front matter (numbered in Roman numerals) and 44 pages of body text (numbered in Arabic numerals).
I kindly explained to the Microsoft Support Agent that I found this issue hard to believe, although I understood. Sighted folks have the ability to make their documents look quite professional and that is the caliber and quality of documents anticipated from everyone, especially college students graduating from school, or job applicants. That a coding issue prevents the footer from being read properly, except in Edit view, is disappointing. The representative was with me 100% of the way. She completely understood where I came from. And yes, when I am designing the document myself, I know what I put there (or I pretty much do, anyway). But if I recieve a document, it is much harder to tell what is really there or not, or how the page numbers really lay. And this is confusing as heck, believe me.
I then called Adobe Technical Support, after having a brief online chat with them. Granted, I had to leave the chat in the middle because I got interuptted by something that was high-priority, but the woman chatting from Adobe says that chat is only for installation issues, and I will have to pay to open a support ticket. Excuse me? I have paid a hefty sum of money for Adobe Acrobat 9 and Adobe Acrobat X (work paid for the other Acrobat X copy). I deserve this problem to be troubleshooted for free. There was even a statement on the Adobe Acrobat X website that said Acrobat X users didn't have to pay for support, but Reader users did.
----Slight bit of rant and constructive criticism----
In speaking with Adobe Technical Support, I had to wait on hold for 30 minutes before my call was answered, and then I had to consent to being on hold countless times and had to answer, "Yes, I am converting from Word 2007 to PDF using Adobe Acrobat X" at least 6 times. The representative would put me on hold, then ask me the question, then put me on hold again, repeated 6 times over 45 minutes. At the end of 45 minutes (1 hour and 20 minutes of wasted time by now, that I must justify to my employer) - I told the representative I wanted to speak with his supervisor immediately, I did not care if he was trying to fill out a support ticket (and putting me on hold at least 4 more times in 10 minutes while he claimed he was filling out the support ticket) - and finally he put me on hold again and gave me to a very helpful supervisor. Within 6 minutes of speaking with the supervisor the supervisor had my support ticket filled out and I should recieve a call from Adobe within the next 30 minutes if his estimation was right (he estimated two hours, but it's been an hour and a half).
I have yet to know what can be done about my document. Freedom Scientific Technical Support is closed now for the day and I need to work tomorrow and Friday away from the phone. As I stated to Microsoft Accessibility Support, I truly feel that Adobe should read the page footers, every document says that Adobe should be able to read the page footers, and I feel slighted that as a person who uses assistive technology, there is some glitch that isn't making this happen. I am not blaming a specific place per se, except I am a little frustrated with Adobe especially since they have not gotten back to me, and I am frustrated with their customer service. JAWS customer service and Microsoft customer service were both exemparly, and I cannot say enough good things about them. My wasted time with Adobe however, that was disrespect in my opinion. And I certainly will not pay to open a support ticket, and my workplace has a site license. They've paid enough already.
If you've read this far, thank you. I look forward to replies, or at least understanding. And if anyone has ideas, I'd appreciate it very much (yes, I have tried taking the page numbers off and using Adobe's page number feature, but that would not allow Roman numerals. Only Arabic.).

Greetings NoNameGiven,
If I understand the problem correctly (I’m not sure I do) you would prefer ‘iii’ to be read as “eye eye eye” rather than “three”? The alt text property is the only way that I know of to make this happen. Hope this helps.
a ‘C’ student

The more adobe does not sell perpetual licenses?

There is the possibility of purchasing perpetual license for photoshop, illustrator, Dreamweaver and IDesigner .. ??

Hello
It depends on which country you are.
Click on the following link to access the Adobe Web Store with the CS6, Master Colections, and more.
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html
Regards

Adobe Lightroom, Photoshop and Bridge does not recognize the raw files from my Canon Mark III 5D Camera.

Adobe Lightroom, Photoshop and Bridge does not recognize the raw files from my new Canon Mark III 5D Camera. How can I get my files open to view and edit? I am using LR3, Photoshop CS3 and Bridge CS3. Do I need to upgrade these programs or is there another way to get these programs to recognize my files?
When I try opening the raw images in Lightroom, the thumbnails say "Preview unavailable for this file" ... when I click "import" an error message pops up that says "The files are from a camera which is not recognized by the raw format support in Lightroom."
When I try opening the raw images in Photoshop, an error message pops up saying "could not complete your request because photoshop does not recognize this type of file."
When I try opening the raw images in Bridge, it just shows an icon with the file name and CR2.
Please help!!!

Unless I missed an announcement, today, LR6 isn't available, yet, right? Only Adobe employees and beta testers would know what LR6 does differently at this point and they're all sworn to secrecy.
LR5 is available as a standalone version.
PS-CS6 is available as a serial-number-licensed version.
PS-CC + LR5 are also available as a Photography Plan subscription for $10/month with a minimum OS versions of OSX 10.7 (and probably 10.8, soon) and Windows 7.
Bridge is part of PS, not a separate program.
LR5 standalone and LR+PS-CC plan are both available on this page: http://www.adobe.com/products/catalog/software.html
PS-CS6 can be found on this page: Creative Suite 6 which can be found by searching www.adobe.com for Photoshop CS6 and clicking the Buy link in the on-the-fly search results.
As with any new Adobe software, it might be wise to run it in trial mode for a few days/weeks to see if it works well with your computer, before purchasing and finding out you might need a new computer, first.

Adobe Reader 10.1.3 does not recognize the windows vista installed printer

I am using the latest version of Adobe Reader. When I print I get a message box that says you must install a printer driver. I have a printer installed in Windows Vista Home Premium that works ok with all other programs. Any ideas?

All updates applied to ver 10.1.10. Same problem - does not recognize the network printer. When I first installed this version and the Software License Agreement displayed it allowed me to access the printer dialog and print the form. When I open a pdf document after this it does not recognize that there isa printer installed. Any ideas??? This is getting vdery frustating. The only good news is that foxit works.

I paid for a license over the phone, and never got a confirmation email. Furthermore, CC does not recognize that I've paid. Your site makes it nearly impossible for a customer to contact your soulless, monolithic company. WHERE IS MY ******* PHOTOSHOP?

I paid for a license over the phone, and never got a confirmation email. Furthermore, CC does not recognize that I've paid. Your site makes it nearly impossible for a customer to contact your soulless, monolithic company. WHERE IS MY ******* PHOTOSHOP?

Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
or
Adobe contact information - http://helpx.adobe.com/contact.html

Adobe Reader does not recognize file name (filename10.5.11.pdf) but does in Adobe Standard 9. Why?

I post documents to our Intranet site and found out recently that Adobe Reader does not recognize certain file names in PDF files. For instance, when trying to open a PDF file with the name
filename10.5.11.pdf in Adobe Reader, the web browser will not open the PDF and the display is blank.   When I'm using another computer with Adobe Standard 9, I do not have a problem opening the file.
I would like to know if anyone else has had a similar issue and why Reader will not recognize the file name and Standard does.

The version is Adobe Reader 10.1.0    I will request the latest version
and let you know if that fixes the problem
Actually I had changed the name of the file so our associates could access
the file (changed the . to a hyphen) It still made me wonder why Reader
wouldn't open it at that time.
Thanks again for you assistance and I will let you know if this resolves
the issue.
Regards,
Susan
From:   Ankit_Jain <[email protected]>
To:     SusanPleso <[email protected]>
Date:   10/19/2011 12:56 AM
Subject:        Adobe Reader does not recognize file name
(filename10.5.11.pdf) but does in Adobe Standard 9. Why?
Re: Adobe Reader does not recognize file name (filename10.5.11.pdf) but
does in Adobe Standard 9. Why?
created by Ankit_Jain in Adobe Reader - View the full discussion
Hi Susan,
Thanks for providing the information.
Could you also let me know what is the exact version of Adobe Reader on
your system. You can check the same y clicking on Help > About Adobe
Reader X.
In case its not 10.1.1, please try updating to the latest version and see
if the problem persists.
Also, does any other PDF with a different filename open in Internet
Explorer correctly?
Thanks
Ankit
Replies to this message go to everyone subscribed to this thread, not
directly to the person who posted the message. To post a reply, either
reply to this email or visit the message page: [
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To unsubscribe from this thread, please visit the message page at [
http://forums.adobe.com/message/3979020#3979020]. In the Actions box on
the right, click the Stop Email Notifications link.
Start a new discussion in Adobe Reader by email or at Adobe Forums
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please go to http://forums.adobe.com/message/2936746#2936746.

I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?

I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?

Contact support if you have serial number issues. Otherwise start by checking this stuff:
Sign in, activation, or connection errors
Mylenium

LC ES4 form in Adobe Reader DC: "MS Office Outlook does not recognize ","...*

I have a form created in Adobe Live Cycle Designer ES4 with extended rights leveraged in Acrobat Pro 11. The form uses an array to store a number of e-mail addresses. When a user selects a name in another field the e-mail address is ‘subtracted’ from the array and the e-mail is created so that it is sent ‘To’ that individual and cc’d to the remainder of the e-mail addresses in the array. The array format is var ListAddr = new Array("[email protected]", "[email protected]", [email protected])
The whole thing works very well so long as Adobe Reader 11 is used: e-mail addresses appear in Outlook with a semi-colon between the addresses. The e-mail clients used by those completing the form are either Outlook 2007 or Outlook 2010.
Eventually users will migrate to Adobe Reader DC so I have been testing the form in Reader DC in advance and am met with the message:
“Microsoft Office Outlook does not recognize “,”…”
A Google search revealed that this issue can be rectified by going to Outlook Tools -> Options -> Preferences -> E-mail options -> Advanced e-mail options and checking the box for “Allow comma as address separator”. Unfortunately doing this makes no difference. The message still appears.
This tends to point the finger at Acrobat Reader DC. Has something changed in how Reader DC handles JavaScript? Do I need Acrobat DC rather than Acrobat Pro 11 to keep my form working? Has anyone any ideas why this might happen?

The problem only appears in versions newer than 9. It should definately be something that you could configure your way out of in the trust center, but I have tried "everything" and I am afraid it is not possible.
Anybody who has a solution for this?

Adobe acrobat pro 8 does not recognize scanner

adobe acrobat pro 8 does not recognize scanner

This question will probably get responses most quickly if posted in Adobe's own forums, since it's about an Adobe product and not the iMac itself.
http://forums.adobe.com/community/acrobat
Regards.

Version 8.1 Can't Activate, Can't Update, Can't create/export NX *.prt Files to 3D PDF. Screen Capture feature does not properly represent Model/Bodies. Printing from NX does not recognize Adobe Acrobat 3D as a printer to try and export.

Version 8.1 Can't Activate, Can't Update, Can't create/export NX *.prt Files to 3D PDF. Screen Capture feature does not properly represent Model/Bodies. Printing from NX does not recognize Adobe Acrobat 3D as a printer to try and export.
I was able to register it though.

Not a surprise. The Acrobat 8 product family passed into End of Support back in 2011.
Be well...

Adobe reader XI on xp does not recognize wireless network

upgrade to reader XI but can not connect to internet 'cause does not recognize access through wireless network

Good morning Michael and thank you,
Little introduction. Agronomist, family farming enterprise, 53 so I am not native digital. Want to put info on and about my work in the cloud, considering adobe and google, first trying to master it, later will need more services. Several laptops running on windows 7 and XP, connect via wi-fi on cable or 4GLTE; the problem arose in the xp platform in the adobe reader XI, as a stand alone, it displays message that can not connect to the internet, meanwhile the google chrome is up and running, I disable the PDF plugin of chrome, and try different ways on the matter but it was of no use. The problem is with adobe XI on xp, could be some sort of interaction with chrome, but unable to fix it, moreover, only your paid services has, as far as I could find out, have real support, but usually I go first to try and master the thing, and try it in order to see if I can manage the thing, but when I run into trouble could not find any help (besides this, that it is a help, but did not know the outcome from the start). In the other platforms operate well and I like it so far.
Best regards and a good 2015.
Roberto Tisnes
[auto-reply deleted by host]

Adobe does not recognize my license key.

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