Adobe doesn't recognize my serial number for photoshop CS and can't download CS3

Please help

Check with Customer Care. They may allow you to activate the upgrade using the Challenge Code method.
Apparently, Adobe has a challenge code system.  So, if you have the old serial number from the upgrade and you call customer support.  Customer support has a challenge code procedure where they give you a code that overrides the problem.  Unfortunately, it took me 5 calls to customer support before I found someone who knew how to do it.  The key term is "Challenge Code"
800-833-6687
Monday—Friday, 5am—7pm PT
or
866-772-3623
Or try a chat session Contact Customer Care

Similar Messages

  • I lost my serial number for photoshop elements11 and premiere elements 11 combo.  how can I obtain a serial number for this program?

    I lost my serial number for photoshop elements11 and premiere elements 11 combo.  how can I obtain a serial number for this program?

    If you registered the software you should be able to find the serial number thru your Adobe account online.
    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • I was not given a serial number for Photoshop Use and download keeps saying "Trial Expired," even after reinstall

    Why can't I find a Serial Number?  No email.  I AM WRITING A PHD THESIS DUE MONDAY AND CAN'T USE THE PROGRAM I PURCHASED!

    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    -Install, update or UNinstall, and launch after installing

  • Lost serial number for microsoft office and can't reinstall on new hard drive

    I recentlyt had to replace the hard drive on MacBook Pro and can't reinstall Microsoft Office because I don't have the required  serial #. I think it was originally installed when I bought the computeer at an Apple store. Any ideas about how to solve this problem?

    Try contacting MS and see if they have the registration code since they had to activate it originally.
    Do you have the receipt from your original purchase?  That will itemize what was installed beyond the packaged operating system material.  That will add proof of purchase.

  • I have serial number for elements 8 and need to download it on another computer

    how do I download it?

    Win: Download Photoshop Elements products | 9, 8, 7
    Mac: Direct Download Links for Lightroom 3 and Photoshop Elements 8 | ProDesignTools

  • Can't find my serial number for Photoshop Elements 9

    Can't find my serial number for Photoshop Elements 9 which I purchased in a bindl with Premiere Elements two years ago. Now, after reinstalling Windows on my desktop I need to register my Adobe products again. They were bought by Internet. No disks or boxes. In My Adobe account there is the serial number for Premiere Elements and nothing about Photoshop Elements. How can I get my purchase again?

    please contact adobe support they will help you
    http://helpx.adobe.com/in/contact.html?product=photoshop-elements&topic=activating-my-prod uct-or-serial-number-issues

  • Toshiba website doesn't recognize my serial number of Satellite A215-S7428

    Odd issue. Toshiba website doesn't recognize my serial number. Has anyone encounted that? I assume alpha characters are upper case. Serial number is 9 characters long with alpha characters at either end of string.
    Bizarre.
    Has anyone had problems registering their laptops?

    Andrej is right.
    The Satellite A215-S7428 seems to be designed for the US market and if you need any information, drivers, tools or want to register the warranty then you should use the Toshiba US website!!!!
    http://www.toshibadirect.com/td/b2c/home.to
    Best regards

  • Lightroom5 Serial Number is not korrekt - New Produkt by amazon, but adobe doesn´t accept the serial-number. Please (if possible) answer in german - thanks

    New Produkt by amazon, but adobe doesn´t accept the serial-number. Please (if possible) answer in german - thanks

    Make sure you have 24 digits serial. also let me know if you have installed the product from creative cloud app, if it is installed through creative cloud app you will get invalid serial number error

  • I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""

    I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""

    Hi islandschool,
    Please try the suggestion given in the link:- http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
    Regards,
    Sarika

  • Will a Serial Number for Photoshop CS5 Work for CS5 Extended?

    Hello,
    I've recently subscribed to Photoshop CS5 and Dreamweaver CS5.5. In my Order History, it says 'Photoshop CS5', not 'Photoshop CS5 Extended'. However the download links in my Order History does not work (yes, I do have Adobe Download Assistant--in fact, I used it to download Dreamweaver CS5.5 without any problems).
    So, I decided to download the trial version instead and enter my serial number that way. However, the problem is that I see Photoshop CS5 on Adobe's Products page, yet when I click on it, it leads me to Photoshop CS5 Extended.
    I don't want to waste my time downloading CS5 Extended, only to find out that my serial number for CS5 does not work on it. So my question is: Will a Serial Number for Photoshop CS5 work for Photoshop CS5 Extended?
    Thank you for your time!
    -Mari

    Resolved!
    For anyone else having the same problem: I contacted Adobe via phone, and they said that a serial number for Photoshop CS5 will work with Photoshop CS5 Extended.

  • Hey Guys! Can i Ask for Licensure Serial Number for Photoshop CC 2014

    Hey Guys! Can i Ask for Licensure Serial Number for Photoshop CC 2014

    CC is licence via a subscription and activate by a sign in with a with a user ID and password that has a subscription.  Here is some of my Photoshop System Info the last line I'm including shows my serial number.That is where your serial number is.
    Adobe Photoshop Version: 2014.1.0 20140730.r.148 2014/07/30:23:59:59  x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
    Physical processor count: 12
    Logical processor count: 24
    Processor speed: 1995 MHz
    Built-in memory: 40886 MB
    Free memory: 33785 MB
    Memory available to Photoshop: 37129 MB
    Memory used by Photoshop: 94 %
    3D Multitone Printing: Disabled.
    Touch Gestures: Disabled.
    Windows 2x UI: Disabled.
    Image tile size: 1024K
    Image cache levels: 4
    Font Preview: Huge
    TextComposer: Latin
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Display: 2
    Display Bounds: top=0, left=-1360, bottom=768, right=0
    OpenGL Drawing: Enabled.
    OpenGL Allow Old GPUs: Not Detected.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    AIFCoreInitialized=1
    AIFOGLInitialized=1
    OGLContextCreated=1
    NumGLGPUs=1
    NumCLGPUs=1
    glgpu[0].GLVersion="3.0"
    glgpu[0].GLMemoryMB=2048
    glgpu[0].GLName="Quadro 4000/PCIe/SSE2"
    glgpu[0].GLVendor="NVIDIA Corporation"
    glgpu[0].GLVendorID=4318
    glgpu[0].GLDriverVersion="9.18.13.4052"
    glgpu[0].GLRectTextureSize=16384
    glgpu[0].GLRenderer="Quadro 4000/PCIe/SSE2"
    glgpu[0].GLRendererID=1757
    glgpu[0].HasGLNPOTSupport=1
    glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
    glgpu[0].GLDriverDate="20140702000000.000000-000"
    glgpu[0].CanCompileProgramGLSL=1
    glgpu[0].GLFrameBufferOK=1
    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
    clgpu[0].CLPlatformVersion="1.1"
    clgpu[0].CLDeviceVersion="1.1 CUDA"
    clgpu[0].CLMemoryMB=2048
    clgpu[0].CLName="Quadro 4000"
    clgpu[0].CLVendor="NVIDIA Corporation"
    clgpu[0].CLVendorID=4318
    clgpu[0].CLDriverVersion="340.52"
    clgpu[0].CUDASupported=1
    clgpu[0].CUDAVersion="6.5.12"
    clgpu[0].CLBandwidth=7.48422e+010
    clgpu[0].CLCompute=184.394
    License Type: Subscription
    Serial number: 96040035116912554961

  • Where to find my Serial Number for Photoshop CS6 Extended? The program has been on my computer for at least a year now and for some reason it is now requiring my serial number to run the program. Please help!

    Where to find my Serial Number for Photoshop CS6 Extended? The program has been on my computer for at least a year now and for some reason it is now requiring my serial number to run the program. Please help!

    Log in into your Adobe account and go to "My Products".  You'll find a list of all the products you've ever registered with Adobe.

  • I need help to find the serial number for Photoshop Elements 11

    Hi! I need help to find the serial number for Photoshop Elements 11 I downloaded last year on Apple Application Store.. I have been using photoshop on mac for over a year and now need the serial number to be able to use it on macbook. I looked up Adobe's website for help but found none and noone to ask for support.. Any ideas how I can get the serial number using the App Sore bill I have?

    Please post Photoshop Elements related queries over at
    http://forums.adobe.com/community/photoshop_elements

  • Where can I locate licence number/serial number for Photoshop?

    Where can I locate licence number/serial number for Photoshop?

    Hi reydeltontos,
    if you bought Photoshop CC subscription then you dont need any serial no as it will activate the software using your Adobe ID and password.
    Hope it helps.
    Regards,
    Abhijit

  • How can i retrieve my serial number for photoshop element 12

    how can i retrieve my serial number for photoshop element 12

    http://www.adobe.com/go/learn_findserialnumber_en
    Let me know if this works.
    Regards,
    Shane.

Maybe you are looking for

  • Windows 8 mail app, has my icloud account on but none of my icloud contacts depsite merging outlook and icloud on the icloud control panel... Help?? :)

    windows 8 mail app, has my icloud email accounton it, but none of my icloud contacts depite the fact that i have merged outllok and icloud on the icloud control panel

  • Transfer vhs to computer

    I would like to connect my macbook pro to my vcr to move video from a vhs tape onto my computer.  Does anyone know what cables I need to connect so that both video and volume can be transferred??

  • HDMI and VGA out on same laptop?

    I noticed the newer laptops all have HDMI output.  Do they ALSO have a VGA out?  My projector has only VGA, RCA or S-Video connections.  It is pre-HDMI but has many years of life remaining.  I cannot affrod to replace it just because someone thinks I

  • Email Address Problems

    The Verizon systems reject any email addresses with a "+" as an invalid email address, even though such email addresses are completely valid. http://en.wikipedia.org/wiki/Email_address#Valid_email_addresses I tried Verizon support though they just re

  • FileChannel and mapping files

    Hello, I'have some strange problem with mapping file using a FileChannel and the map method. My program creates some number of threads. These threads are accessing in a file (in a different places) to write down some information. The number of the cr