Adobe Download Assisstant - Error 4960

Hi. I've been having alot of trouble intalling the trial of Adobe Photoshop elements 11. I've found solutions until now when I get the message "the following disk images could not be mounted - error 4960"
I'm on a 2012 Macbook pro w/ retina display
MAC OSX 10.8.2
Also I just want to say I've had nothing but trouble with the download assisstant, it really doesn't work well.
EDIT: tried direct downlod link and got "access denied" message.

Hi Rrbtellt,
Please refer the KB doc for help in troublshooting the download assistant errors : http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
Else you can follow the steps below carefully to download Photoshop Elements 11 for MAC :
1. Navigate to Photoshop Elements 11 downloads page : http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
2. Sign in with your Adobe ID.
3.Copy and paste the following link on the address bar and hit enter :
http://trials3.adobe.com/AdobeProducts/PSE/11/osx10/PhotoshopElements_11_WWEFDJ.dmg
4. Save the file.
5. Run the .dmg file to start installing.

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Mac CS6 Suite Adobe Download Assistant Error 110, 109, 108

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I am the IT Director for a Small College Campus and we are having problems with the Adobe Download Assistant in regards to downloading the Mac Adobe CS6 Trials. Regarding specifically the Design and Master Suites. I was able to download the Adobe Acrobat Pro XI trial as well as the Photoshop CS6 trial without problem, but when downloading the full Suite trial, I consistantly first get the 110 error, then if I try to restart the download from where it left off, I get an error 109 or 108. The download typically goes fine until the last couple percent, but near the end I get the error and can not restart the download short of starting over completely, in which case the cycle repeats.
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Creative Cloud uses the Adobe Application Manager as opposed to the Adobe Download Assistant. You are right though the error messages which you are posting indicate a failure of the network connection. Since the same computer works off your college network it does sound like a configuration problem with your firewall configuration.
I would recommend working with the manufacturers of your firewall to determine how to properly allow access. You may also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which does provide some guidence for general system related errors.

Cant sign into Adobe Download Assistant Error 100 yet Internet connection strong

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What are you actually trying to download?

Re: Adobe Download Assistant error 107 help

Jeff Wright.
Day 5 after purchase and my downloading problem is still not resolved! Not impressed and I'm out of pocket by $99!!!! If Adobe doesn't live up to its service contract, I'm demanding my money back from the retailer. Maybe I'll start a campaign against Adobe then!
Ross
South australia

Ross have you downloaded other files successfully previously? If you navigate to the same directory/folder are you able to find the downloaded installation files? Which web browsers have you utilized?
I have requested a member of our support team to contact you directly regarding your download difficulties.
I did also branch off your discussion as it wasn't completely relevant to the Adobe Download Assistant. You have indicated that you are not able to utilize the direct download links either which would not generate an error 107.

Adobe Download Assistant - error 100

I have tried everything in the troubleshooting area about this error. I've cleared my cookies, deleted files in the local store folder, re-downloaded, tried downloading in a different browser, and everything. I am STILL getting this error message. I'm attempting to download Fireworks and Dreamweaver to my pc laptop. What am I doing wrong??

Bsh3b error 100 indicates that the Adobe Download Assistant is having difficulty communicating with Adobe to download the software. Beyond solution 1 listed in Troubleshoot Adobe Download Assistant you might also want to see if you have a software firewall installed. If you do then I would ensure that the firewall software is allowing the Adobe Download Assistant to access the Internet successfully.

Adobe Download Assistant error 107 help

Hi, I've spent the last few hours attempting to download AE trial but to no avail. The download assistant keeps bringing up error 107, I've sompleted solution one and restarted it several times, I've cleared cookies, I moved the location to the desktop instead of Program Files (even though I have admin rights) but it still brings up the error message. Can anybody help? I'm using Windows 7.
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@jl200,
What software are you trying to download?
Error 107 indicates that your the Download Assistant is unable to communicate with Adobe.com
Have you had a look at the following document? See Solution 1, which normally resolves error 107. http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1
If this does not help, could you also tell us some more details about your computer and network. Windows or Mac? Do you connect to the internet via a proxy server or a software/hardware firewall?

Adobe Download Assistant Error 107

I downloaded adobe Download assistant it lets me log in but when i try to download Adobe Affter Ecceft CS 5.5 it has a pop up that says "error 107, failed communicating with adobe.com" I've tryed to download it on two different computers but the problem happens with both, my operating system is Windows Vista, someone help please what am I doing wrong?

Ok I would recommend completing solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1. Also please make sure and choose the default of the User folder or possibly your desktop folder. This error is probably happening due to choosing a location such as Program files to download the install files too.
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Adobe Download Assistant: errors 110 - communication & 105 - product already downloading...

please see attached graphic--
i've tried everything! "reset product download", make a second attempt following the pop-up instructions, etc.
when that didnt even make a difference then i tried uninstalling [properly], rebooting, reinstalling, rebooting, tried with other products and they all give me the exact same communication problem [110].
based on what the error [105] says, the products are supposed to show on the queue if incorrect then to restart the DL assistant to add again. i do that and then i get the other communication error. so i uninstall-reboot... and get stuck on the same loop! there's nothing on the online|product help or in the forums, nothing at all.
this is so incredibly pointless, frustrating, & annoying, to say the least--
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isnt there a way to dl the product without having ot use the assistant that causes all this complication?
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anyone? please?
thx so much!!!

i cant believe i never got the reply auto-notification for your response when you posted it. accidentally i just realized you replied! so, i apologize for the late response---
maybe the link was active @ the moment of your response, but today it's broken. they must have taken it down...
i wonder if there's an updated url that points to the info you suggested on that location...
thank you!

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Bonjour lors de mon téléchargement de photoshop Cs5 version d'évaluation l'assisstant me dit erreur 101 -_-
J'ai vraiment besoin de photoshop
J'utilise Windows 7 Home Premium 64bit
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Bonjours, dit nous quel version as tu téléchargés?
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Hi All,
yesterday evening I tried to download the CS6 trial as well, and had the same problems. Here is how I solved it:
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2.) Install download manager, and click OK when the "Sorry, ... " error message appears.
3.) Go to the Adobe Download Manager file (see below), right click, and click on "Show package contents"
3.) After clicking "Show Package Contents" go to: Contents/Resources/Adobe Download Assistant/Contents/MAC OS/ and click on Adobe download assisstant
(Do not try the Contents/Mac OS/install adobe download manager because you will have the same error message. Go to the folder as described above)
4.) after clicking "Adobe download assisstant" you should be able to log in and download the desired software
I hope I could help, it worked for me
(MBP+Lion)

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Hi karyn McCondach
The extraction never completed so your download is not complete. Please try downloading again. Alternately you can follow the steps listed at http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l to initiate a direct download of the software.

Adobe Download Assisstant - Error 4960

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