Adobe Download Assisstant Problem

I try to download a trial version of CS6. When the terms and conditions page for the adob download assistant comes up, it's unresponsive. I read that it has to do with your firewall settings. Even when I turn my firewall completely off, it still doesn't work. Suggestons?

Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for common causes to not being able to download the software. It does sound like your software firewall is still blocking the software from connecting to the Internet however.

Similar Messages

Adobe Download Assisstant - Error 4960

Hi. I've been having alot of trouble intalling the trial of Adobe Photoshop elements 11. I've found solutions until now when I get the message "the following disk images could not be mounted - error 4960"
I'm on a 2012 Macbook pro w/ retina display
MAC OSX 10.8.2
Also I just want to say I've had nothing but trouble with the download assisstant, it really doesn't work well.
EDIT: tried direct downlod link and got "access denied" message.

Hi Rrbtellt,
Please refer the KB doc for help in troublshooting the download assistant errors : http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
Else you can follow the steps below carefully to download Photoshop Elements 11 for MAC :
1. Navigate to Photoshop Elements 11 downloads page : http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
2. Sign in with your Adobe ID.
3.Copy and paste the following link on the address bar and hit enter :
http://trials3.adobe.com/AdobeProducts/PSE/11/osx10/PhotoshopElements_11_WWEFDJ.dmg
4. Save the file.
5. Run the .dmg file to start installing.

Adobe Download assistant problem

Purchased CS6 Design and Web Premium. Adobe download assitant seems to have downloaded the files but seems to have gotten stuck or trouble shooting. Loading bar that was complete is not in constant motion moving with text underneath "Extracting... this may take a while". It has been like this for a few hours.
What can i do?

The error 'illegal seek..." indicates your download is corrupt. Please try initiating a direct download using the steps listed in http://forums.adobe.com/thread/981369.
The UK Support number is : +44 (0) 207 365 0733

Install adobe download assistant problem

/Users/lxxx/Desktop/Install\ Adobe\ Download\ Assistant.app/Contents/MacOS/Install\ Adobe\ Download\ Assistant ; exit;
sins-MacBook-Pro:~ xxx$ /Users/xxx/Desktop/Install\ Adobe\ Download\ Assistant.app/Contents/MacOS/Install\ Adobe\ Download\ Assistant ; exit;
DVFreeThread - CFMachPortCreateWithPort hack = 0x6a0bf0, fPowerNotifyPort= 0x69fa90
DVFreeThread - CFMachPortCreateWithPort hack = 0x367840, fPowerNotifyPort= 0x367e10
how can i solove it??

do you mean that i need to wait for adobe update util i can have a free trial in cs 5.5?

Adobe download update problems

I tried to open an e-mail link and received a message to update Adobe flash etc. I attempted to download the update but nothing happened. How do I correct this situation in order to open e-mail links??

An email link in what - a PDF document?
Also, we need to know more: operating system, Reader version, Flash Player version, and what means the "etc." in your post?

Adobe Download assisstant (erreur 101)

Bonjour lors de mon téléchargement de photoshop Cs5 version d'évaluation l'assisstant me dit erreur 101 -_-
J'ai vraiment besoin de photoshop
J'utilise Windows 7 Home Premium 64bit
Merci d'avance !

Bonjours, dit nous quel version as tu téléchargés?
une version 32bit ou 64bit de Photoshop?
Si tu as télécharger la versions 64bit, essaye de télécharger la version 32bit.

Adobe Download Assistant not installing

I'm trying to download the CS6 trials on a MacbookPro running Mountain Lion; however on opening the AdobeDownloadAssistant.dmg it will load, then give me an error message with the following:
"Sorry, an error has occurred.
The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."
When I try to download the apps straight from the cloud toolbar, it tries to take me to a link, which doesn't lead anywhere. Eg, when trying to "try" Photoshop Extended, in Safari it will take me to:
aam://SAPCode=PHSP?passPhrase=ZGpLQ9U9dEgsq0r0f87dOTP/mGZPUOBjl9FpXKYTZ8ks/NB3Hninigi9kaTk QA3hMECy0lp+rOvaKTUi1emimiupaCWVu5Zjpb/WHOInRL5xPqDwPwwOP35FC5kr1z5VkI4H4dAiT4OhyosSgc2nns 78ZkT5ZsriXPR0ryqFe90=
Any ideas? Very frustrating, I'm keen on trying these out while I have time at the moment... have wasted a good part of the day so far trying to get it sorted. Any help is much appreciated!

Hi All,
yesterday evening I tried to download the CS6 trial as well, and had the same problems. Here is how I solved it:
1.) After clicking on "Download" I have copied the Adobe Download Manager.dmg to the desktop
2.) Install download manager, and click OK when the "Sorry, ... " error message appears.
3.) Go to the Adobe Download Manager file (see below), right click, and click on "Show package contents"
3.) After clicking "Show Package Contents" go to: Contents/Resources/Adobe Download Assistant/Contents/MAC OS/ and click on Adobe download assisstant
(Do not try the Contents/Mac OS/install adobe download manager because you will have the same error message. Go to the folder as described above)
4.) after clicking "Adobe download assisstant" you should be able to log in and download the desired software
I hope I could help, it worked for me
(MBP+Lion)

Missing a file in the Adobe Download Assistant?

I use Windows 7.
Hello (Sorry if this question has been asked before; I made a search and nothing came up that could answer my question)
I tried to download the Premiere CS6 trial. I saved it on my desktop. Then I tried to run the file (I opened it up and clicked "Set-up")
It then brings up the Adobe Installer and it said "Initializing Installer". It finishes loading and then the box comes off and nothing happens.
I then open the Adobe Download Assistant and I realise that the exe file is missing. (The 7z is there)
So, where can I re-download the exe file? Or do I have to download the Adobe Download Assistant again?
Thank you!

Still didn't work. The Adobe Installer finishes loading and then does nothing, again!
Here's a screenshot of the inside file of Adobe Premiere Pro CS6. I'm I missing something?:
And here, a screenshot of the Adobe Download Assisstant. I'm I missing something here?:

I have problem with downloads in Adobe Download Manager

I am tring to download "Flash Player 10.3" With "Adobe Download Manager" and I get an error message:
"Adobe Flash Player 10.3":
Server Error (162102.331.1886.302)
What could be the problem? Why am I getting this error message? I gust want to download Flash Player!
It's couldn't be true that "Adobe Download Manager" bring me an error message, didn't it?

The problem return and I get the error message again:
"Adobe Flash Player 10.3":
Server Error (162102.331.1886.302)
And even lower the Security Level to Medium on Internet Options => Security and in Security level for this region and press OK.
Why does it give me an "Server Error (162102.331.1886.302)" error messege?
Is this from my computer?
Or is it from your server and most of the computer cannot connect this server?

Error message trying to install Adobe Download Assistant (Sorry an Error has occured... certificate problem)

I am trying to download the free trial of Acrobat XI. I am using an iMac running Mac OSX 10.6.8. When I click on the Installer I have downloaded for Adobe Download Assistant, it gives me the following error message while trying to open/install the Download Assistant:s
Sorry, an error has occured.
The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.
Can anybody help?

Lmslugo please move your current installation to the trash can, empty the trash, and reinstall. This should give you a new copy of the application with a current certificate.

Downloading a trial - problem with the Adobe Download Assistant

Q: What is the Adobe Download Assistant?
A: Trial versions of Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements are downloaded using the Adobe Download Assistant — a small application that is meant to improve download reliability and avoid issues that commonly occur during large downloads, such as frequent disconnects. After the trial product is downloaded, Adobe Download Assistant should automatically start installing the product.
Q: I installed the Adobe Download Assistant, but my trial didn't download?
A: Under certain conditions, the Adobe Download Assistant installs but does not immediately start downloading the trial product. If this happens:
1. Quit the Adobe Download Assistant.
2. In your browser, return to the product trial download page on Adobe.com. Refresh the page, then click the Download now button again and follow the prompts.
Important: When you start the download, be sure to select your User folder or Desktop folder. A common cause of errors are due to attempts to download the Adobe Download Assistant to the Program Files/Applications folder. The Adobe Download Assistant only downloads the trial application files. Once the download is complete it will launch the application installer; when the installer is launched you can then choose to install the actual trial application into the Program Files/Application folder.
For more info, see
Troubleshoot Adobe Download Assistant
or
Adobe Download Assistant FAQ
Q: I've have a problem on Windows 7. The download manager just sits there, and does nothing, even after I navigate back to the trial page. It turns out that you can't install Flash in the Programs folder. You have to pick a different folder for ADA to actually work?
A: You are correct, the Adobe Download Assistant does not have sufficient permission to save files to the Program Files folder. If you run the Adobe Download Assistant as an administrator, or save to a different location (for example, in your Users folder), this should resolve the issue.
Q: When I try and download the Creative Suite Design Premium the Download Assistant opens and I log in. On the top it says "Welcome, User" but on the bottom right below the action bar for the download it says "Sign in ith your Adobe ID to continue" and the action/download bar just sits there. I have quit and restarted numerous times and even left it running all night. Nothing is working though. I have Windows 7 Home Premium and see no error messages.
A: Try opening your browser by right-clicking in the start-programs menu and select "Run as Administrator".
Q: I am trying to download the Premiere trial version onto Windows. I had no issues installing Adobe Download Assistant, however when I tried to log in, it came up with error 100, claiming it could not communicate with the internet.
A: Many of the errors which forum users are experiencing with the download process is due to trying to download to the Program Files/Applications folder. This seems to cause Error 100, 101, 107, and even problems with being able to extract the install files after the download completes. The Adobe Download Assistant is only downloading the install files. Once the download is complete it will then launch the installer. Once the installer itself is launched you can then install to the Program Files/Application folder.
Q: I've tried everything and nothing works. I'm really frustrated and I don't know what else to do. How can I download a trial?
A: Another way to get trials of Adobe software is to sign-up for a Free Creative Cloud Membership. With Creative Cloud Membership you can download full, downloadable 30-day trials of all our CS6 Master Collection straight to your desktop, and store up to 2GB of files. Alternately, you can review http://forums.adobe.com/thread/981369 which provides information on how to obtain direct downloads.

I have suddenly become computer illiterate... that's the only conclusion I can draw from my total failure to install the Premiere Pro CS6 trial version for Mac.
Step1: I downloaded the Adobe Downloader Assistant installer and installed ADA in the default location (/Applications), which then was followed by said ADA launch. I logged in, selected PP and started a 2 hrs download of a 1.7 GB file.
Step2: I come back after a while and find a nice DVD icon on my Desktop, reading PP CS6: Great! I quit ADA and open that folder, to find another folder in it, with 3 subfolders and an "Install" application. Click on it. Nada. Reclick on it. Same + an error -1704 "can't open application".
Step3-30: I am cutting a long story short, but after reading all the support threads I could find, trying to reinstall ADA on my desktop, relog on the website, restart and cancel PP CS6 download a few times (without ADA noticing that there was already a 1.7 GB corresponding to that same file), and repeatedly failed to launch the install.app, I decided to act stupidely and remove all files and go to:
Step 31: reinstall ADA, re-download PP CS6.
Step 32: I waited after the install, nothing happened so I went to the new PP CS6 "DVD" and found the "install" app, which reliably did not start anything.
Step 33: I rebooted. After the reboot, the DVD was gone, replaced by an empty folder of the same name...
Step 34: me typing all this... I am using a 2011 iMac running Lion and Creative Suite CS 5.5. Thanks for any pointers...

What's the problem with Adobe Downloader assistant? It's impossible to download a trial version of

What's the problem with Adobe Downloader Assistant? It's making it impossible to download a trial version of PS 5 extended. I can see that I'm not the only one experiencing difficulties with this so........what's the story Adobe?!!!! If you don't want people to download trial versions of your products then just say so! Or do something about the problem and remove this faulty download.I have a brand new Mac,so it shouldn't be a problem. The Adobe Downloader has been extracting for 2 days now, and I can't shut it off. Very irritating!

If you are having problems with extracting it is likely that you have customized the location of your download. I would recommend downloading to your User folder or Desktop folder. When the download and extraction process are complete you can then install to your Program Files folder.

Got Adobe-ID, but can't download trial version of Lightroom. Always got a webpage saying that Adobe has a problem. When to expect this to be solved?

I've got a Adobe-ID yesterday, and have tried to download a trial copy of Adobe Lightroom, but I always receive a webpage that says that you (Adobe) have a problem. What's the problem, and when could I expect it to be solved?
Thanks
Lars, Sweden

Works fine for me.
Adobe - Lightroom : For Windows : Adobe Photoshop Lightroom 5.7.1
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.7.1

Problem with Adobe Download Assistant

Every time I am trying to sign into my Adobe Download Assistant it says I have an Error 100 because my account can't connect with Adobe.com.It is saying to check my connection(4 bars and direct connect) and to restart Adobe Download Assistant. How do I fix this problem?

Please see http://forums.adobe.com/message/4451573#4451573 for information on how to resolve your current difficulties. Alternately you can initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369. Please make sure to complete the Very Important Instructions prior to scrolling down and clicking on the download link.

I have problems getting Adobe Download Assistant installed

I had to remove it and know i'm trying to download the try version of InDesign, but the download assistant doesn't install automatically like it should do. When the installation it's almost done a window appears saying that it needs administrator's privileges in order to complete the installation, and since i am using the administrator account i don't know why this happens.
PS. sorry the grammar errors, english is not my mother language

Hi, Thanks for the advice, but i already know how to do that when i ALREADY HAVE the file, this is the thing, i'll show you some screens. To explain better my problem
It's in spanish, sorry :)well, there is the link to download InDesign, then when I click the link
then; since i don't have the downloader assistant, wich is supossed to install automatiacally. It start downloading
Then when the process is complete this window appears. It says: There has been found these problems: Adobe Application Manager wasn't able to install. Other times what it says is that it requires administrator's permisson or something like that, so i moved my Adobe folder to another place, to my public files. Then i try to do the same download again and now this is what the windows says. I can't do the click right on the file because there is no file. The Assistant wich I need in order to get the InDesign run file desn´t even finish installing.
Hope you can help me.And thanks again.Date: Tue, 6 Aug 2013 17:25:12 -0700
From: [email protected]
To: [email protected]
Subject: I have problems getting Adobe Download Assistant installed
    Re: I have problems getting Adobe Download Assistant installed
    created by Romsinha in Adobe Creative Cloud - View the full discussion
Hi Medulla.90,
Please right click on setup file and run the program as administrator. If still the same error try to enable hidden admin and install from there: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ .
Regards,
Romit Sinha
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Adobe Download Assisstant Problem

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