Adobe Download Assistant doesn't open

I'm hoping someone can help me. My PC runs Vista. I cannot seem to install a trial version of Acrobat XI. I download the trial, using Chrome, and the Adobe Download Assistant file is shown on my download bar at the bottom of my screen. When I click on it to open and run it, it doesn't open and the file disappears. It doesn't open when I go to my Downloads folder and try to open it from there either. I thought it may be because I don't have an Adobe ID, so I created an account, but that didn't help either. I'm really interested in this software, but if I can't even get it to install, I'm wondering whether Nitro Pro 9 isn't a better bet. Is there anyone who can help me?

download directly. install using compatibility mode for xp sp3,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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Adobe Download Assistant doesn't show me CS6 Design Standard as an option. Why?

Adobe Download Assistant doesn't show me CS6 Design Standard as an option. Why?

Hi Elliot, the link that I had no longer works. Apparently we are not alone in this. I got the link by going to Adobe Support and starting a chat with an Adobe rep. I believe that I went through a series of windows under CS6 Design Standard and clicked a button that said, "I still need help." I think that started the chat. Good luck!

Re: Adobe Download Assistant Doesn't Run (Mac)

I have the exact same issue with the exact same laptop and those troubleshooting documents did not help.
I double clicked ADM to install. Ran the installer. It installed and nothing happened.
Some time later I found that an error popped up and said I need Adobe AIR to run ADM. So I downloaded AIR.
I double clicked the AIR dmg and then ran "Install Adobe Air". Again nothing happened. No error windows or anything. I rebooted, made sure I wasn't missing an error window anywhere, updated my Mac (just in case) and still nothing when I double click "Install Adobe AIR". It's not listed in my Applications folder either.

I did follow your two documents, because I said I followed "The Adobe AIR installer doesn't display a window when launched."
I'm attaching my installation log.
Jan 17 10:46:35 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Begin runtime download from http://airdownload.adobe.com/air/3/nai/macos10.7/x86/installer
Jan 17 10:47:21 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Begin signature download from http://airdownload.adobe.com/air/3/nai/macos10.7/x86/installer.p7
Jan 17 10:47:21 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Launching subprocess with commandline "AIR Runtime Installer" -x1 /Volumes/Install Adobe Download Assistant/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant
Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: Commandline is: -x1 "/Volumes/Install Adobe Download Assistant/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant"
Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: No installed runtime detected
Jan 17 10:47:36 Bretts-MacBook-Pro ReportCrash[1601]: Saved crash report for Adobe AIR Installer[1599] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-104736_Bretts-MacBook-Pro.crash
Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: Commandline is: -psn_0_1405271
Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: No installed runtime detected
Jan 17 10:47:53 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x157157].com.adobe.air.Installer[1621]): Job appears to have crashed: Segmentation fault: 11
Jan 17 10:47:54 Bretts-MacBook-Pro ReportCrash[1601]: Saved crash report for Adobe AIR Installer[1621] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-104754_Bretts-MacBook-Pro.crash
Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: Commandline is: -psn_0_1413465
Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: No installed runtime detected
Jan 17 10:53:47 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x159159].com.adobe.air.Installer[1624]): Job appears to have crashed: Segmentation fault: 11
Jan 17 10:53:47 Bretts-MacBook-Pro ReportCrash[1627]: Saved crash report for Adobe AIR Installer[1624] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-105347_Bretts-MacBook-Pro.crash
Jan 17 12:01:51 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-15-140607_Bretts-MacBook-Pro.crash
Jan 17 12:01:53 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-15-223953_Bretts-MacBook-Pro.crash
Jan 17 12:01:54 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-17-105347_Bretts-MacBook-Pro.crash
Jan 17 18:06:49 Bretts-MacBook-Pro sandboxd[2724] ([37]): mds(37) deny file-issue-extension /Users/brettalton/Downloads/AdobeAIR.dmg
Jan 17 18:06:49 Bretts-MacBook-Pro mds[37]: Bookmark failed to issue extension for item /Users/brettalton/Downloads/AdobeAIR.dmg (depth=4000): Operation not permitted
Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: Commandline is: -silent -eulaAccepted
Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: No installed runtime detected
Jan 17 18:07:15 Bretts-MacBook-Pro Adobe AIR Installer[2734]: -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x438900
Jan 17 18:08:00 Bretts-MacBook-Pro ReportCrash[2743]: Saved crash report for Adobe AIR Installer[2734] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180800_localhost.crash
Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: Commandline is: -psn_0_2908870
Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: No installed runtime detected
Jan 17 18:09:22 Bretts-MacBook-Pro Adobe AIR Installer[2795]: -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x67bac0
Jan 17 18:09:32 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x2c62c6].com.adobe.air.Installer[2795]): Job appears to have crashed: Bus error: 10
Jan 17 18:09:32 Bretts-MacBook-Pro ReportCrash[2798]: Saved crash report for Adobe AIR Installer[2795] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180932_Bretts-MacBook-Pro.crash
Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: Commandline is: -silent -eulaAccepted
Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: No installed runtime detected
Jan 17 18:09:37 Bretts-MacBook-Pro ReportCrash[2803]: Saved crash report for Adobe AIR Installer[2800] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180937_localhost.crash
Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: Commandline is: -psn_0_2925258
Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: No installed runtime detected
Jan 17 18:10:37 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x2ca2ca].com.adobe.air.Installer[2808]): Job appears to have crashed: Segmentation fault: 11
Jan 17 18:10:37 Bretts-MacBook-Pro ReportCrash[2810]: Saved crash report for Adobe AIR Installer[2808] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-181037_Bretts-MacBook-Pro.crash
Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: Commandline is: -silent -eulaAccepted
Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: No installed runtime detected
Jan 17 18:10:59 Bretts-MacBook-Pro ReportCrash[2821]: Saved crash report for Adobe AIR Installer[2818] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-181059_localhost.crash

Adobe Download Assistant Doesn't Run (Mac)

I cannot start the Adobe Download Assistant for some unknown reasons. I want to download a trial of Adobe After Effects, so this is necessary. First, I installed the Assistant, and when it tried to open, it said it couldn't find Adobe Air, so I installed Adobe Air. Air itself will not run either, and the download assitant would not run and it is not detected by my system. When I tried to reinstall it, about every third time I attempted to open the installer I would get the same "cannot find Adobe Air" message, even though Adobe Air is installed. The only suggestion in the Troubleshooting section that I hadn't tried was installing updates, so I ran the Software Update program and installed all available updates. Since doing that, I do not get the "cannot find Adobe Air" message anymore, but neither program will run. What should I do when I can't figure out what's even wrong?

Hmm then it would not be the graphic switching issue then. I would recommend you begin by troubleshooting your installation of Adobe AIR. Once that is completed then return to the Adobe Download Assistant to try downloading the trial again. The following documents should aid you with your troubleshooting:
Troubleshoot AIR installation | Mac OS
Troubleshoot Adobe Download Assistant
Please feel free to respond to this thread if you have any questions about the steps listed within either document.

The Adobe Download Assistant doesn't work!

So, whatever happened to a direct download link? hmmmm too easy lol. this download assistant does not work at all. I turned off all firewalls, downloaded the (***) and got to the license agreement and ok'd it and it wouldn't start download. Yes I did download to Desktop for all so that it has full permission. Now I had to go to support, receive 2 files that I have to download, combine in one folder, then unzip and then install. Just for a trial. I would be scared to handover $100-$600 for a full product and have to jump through this many hoops!! Why did Adobe make downloading such a pain in the behind with it's (***)! lol here's a thought:: KISS keep is simple...shall I say silly just to be nice

Troubleshoot Adobe Download Assistant
Direct Download Links for Adobe Software
Mylenium

When I go to download the trial of photoshop the adobe download assistant is not opening or running.

I need help!

Hi xddcxqueenx,
Please letme know what error you get in the download assistant.
You might want to refer to the Kb Doc : http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html
Alternatively you can ty downloading from the direct download links available at : http://prodesigntools.com/adobe-cs6-direct-download-links.html
But make sure you follow the important steps mentioned on the page before initiating the download.

Adobe download assistant download not complete

adobe download showed download completed but every next time i open my system and check for acrobat it again shows download in process..what to do?

After following the steps found in the link above, a window popped up stating that my computer was currently running the most recent update of Adobe AIR. Yet the Adobe Download Assistant will not open past the Adobe AIR Licesnsing Agreement box, which I have "Agreed" to. I tried uninstalling and re-installing Adobe AIR three times. I have downloaded everything to my desktop, as suggested, ran as the administrator, but still NOTHING. Any other suggestions? I have downloaded content from Adobe before successfully without using the Adobe Download Assistant, never had any issues at all. I have uninstalled and re-installed all of the necessary applications, and still no luck. I have been messing with this for 4 days! I am the administrator of the computer I am downloading to, there should be no restrictions.

Adobe Download Assistant does not respond

I have been racking my brain for days attempting to fix this. I am attempting to download a trial, but the installtion process of Adobe Download Assistant will not complete. After I click "Agree" on the Adobe AIR Licensing Agreement, the screen closes and nothing happens. I have downloaded Adobe Download Assistant to my desktop, I have disabled all firewalls/protection programs, and pretty much EVERYTHING suggested online, but still nothing. If I attempt to download a trial, the Adobe Download Assistant opens, attempts to install, and then once I get to the Adobe AIR Licesnsing Agreement, I hit "AGREE" and the download assistant closes and will go no further. PLEASE help me! I am using Windows XP 2007.

After following the steps found in the link above, a window popped up stating that my computer was currently running the most recent update of Adobe AIR. Yet the Adobe Download Assistant will not open past the Adobe AIR Licesnsing Agreement box, which I have "Agreed" to. I tried uninstalling and re-installing Adobe AIR three times. I have downloaded everything to my desktop, as suggested, ran as the administrator, but still NOTHING. Any other suggestions? I have downloaded content from Adobe before successfully without using the Adobe Download Assistant, never had any issues at all. I have uninstalled and re-installed all of the necessary applications, and still no luck. I have been messing with this for 4 days! I am the administrator of the computer I am downloading to, there should be no restrictions.

Adobe Download Assistant Instant Crash

My Adobe Download Assistant will not open at all. I instantly get the "...has encountered problems and needs to close immediately" message and can't do anything with the program. I've tried to reinstall a couple times now but keep getting this error.
The Adobe Download Assistant appears to instal fine, but as soon as its done it gives me that message, and if I try to open it it still gives me that message.
I am trying to instal the trial version of InDesign 6

It would seem that you are having problems with Adobe AIR. Which operating system are you using?
You may also want to try initiating a direct download using the steps listed at http://forums.adobe.com/thread/981369.

I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document

I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document...

Odonnells52 you will still need to install Adobe Acrobat Professional prior to being able to make edits to PDF or utilize Acrobat. By default the installation files have been saved to your download folder.
If you continue to face difficulties with the Adobe Download Assistant then please see Troubleshoot Adobe Download Assistant.
You can also download the installation files directly from Download Acrobat products | Standard, Pro | XI, X if you are unable to locate the downloaded installation files.

I have downloaded the 30 day free trial using Adobe Download Assistant but I do not know how to open it and start using it.

I have downloaded the 30 day free trial using Adobe Download Assistant but I do not know how to open it and start using it.

This was so annoying!! It took me a good couple of hours but i figured it out, you need to do the following: Go to the folder where you saved the download (in my case i saved it in My Downloads) -> click on 'Adobe Photoshop Elements 12' -> click on 'PSE 12' -> click on 'Setup' (select the icon which is a box with a shield) -> follow instructions and....voila! You will need to restart when it suggests so save anything else first, then when it reboots you should see the icon on your desktop....hpe this helps!

Adobe download assistant wont open

I am trying to download Adobe Premiere Elements 12 trial on Windows Vista and I've clicked download. Adobe Download Assistant downloads but will not open. I tried clicking on it it to open, but nothing works. I am pretty sure I have all of the system requirements.

You can skip the download assistant and download the trial version of the software directly thru the page linked below.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 12:
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

Adobe download assistant won't even open

When trying to download the trial for Creative suite 6- design and media, my adobe download assistant just doesn't start up at all. I have tried uninstalling and reinstalling that. I still get the same issue. I get a pop-up asking me to agree to the adobe air licence agreement but after pressing "I Agree", the software quits itself. So I can't even get my downloads to start. Any ideas how I can sort this?

Do you have other applications utilizing Adobe AIR successfully? Which operating system are you using?

The Adobe Download Assistant has been already downloaded but after klick on it it doesn't launch. I try to start it with Win 8.1.

Why does the Download Assistant doesn't work properly with Win 8.1?

Hi,
After Adobe Download Assistant is installed, you can start it at any time and select a product to download at the bottom of the window. The list updates as new products become available to download with the Adobe Download Assistant.
Please refer : http://helpx.adobe.com/x-productkb/policy-pricing/download-assistant-faq.html#main_How_do_ I_download_a_trial_version_of_Creative_Suite_or_Elements_software_
Regards,
Rave

I cant open adobe download assist

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Troubleshoot Adobe Download Assistant
http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html

Adobe Download Assistant doesn't open

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