Adobe Download Assistant Doesn't Run (Mac)

I cannot start the Adobe Download Assistant for some unknown reasons. I want to download a trial of Adobe After Effects, so this is necessary. First, I installed the Assistant, and when it tried to open, it said it couldn't find Adobe Air, so I installed Adobe Air. Air itself will not run either, and the download assitant would not run and it is not detected by my system. When I tried to reinstall it, about every third time I attempted to open the installer I would get the same "cannot find Adobe Air" message, even though Adobe Air is installed. The only suggestion in the Troubleshooting section that I hadn't tried was installing updates, so I ran the Software Update program and installed all available updates. Since doing that, I do not get the "cannot find Adobe Air" message anymore, but neither program will run. What should I do when I can't figure out what's even wrong?

Hmm then it would not be the graphic switching issue then.  I would recommend you begin by troubleshooting your installation of Adobe AIR.  Once that is completed then return to the Adobe Download Assistant to try downloading the trial again.  The following documents should aid you with your troubleshooting:
Troubleshoot AIR installation | Mac OS
Troubleshoot Adobe Download Assistant
Please feel free to respond to this thread if you have any questions about the steps listed within either document.

Similar Messages

  • Re: Adobe Download Assistant Doesn't Run (Mac)

    I have the exact same issue with the exact same laptop and those troubleshooting documents did not help.
    I double clicked ADM to install. Ran the installer. It installed and nothing happened.
    Some time later I found that an error popped up and said I need Adobe AIR to run ADM. So I downloaded AIR.
    I double clicked the AIR dmg and then ran "Install Adobe Air". Again nothing happened. No error windows or anything. I rebooted, made sure I wasn't missing an error window anywhere, updated my Mac (just in case) and still nothing when I double click "Install Adobe AIR". It's not listed in my Applications folder either.

    I did follow your two documents, because I said I followed "The Adobe AIR installer doesn't display a window when launched."
    I'm attaching my installation log.
    Jan 17 10:46:35 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Begin runtime download from http://airdownload.adobe.com/air/3/nai/macos10.7/x86/installer
    Jan 17 10:47:21 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Begin signature download from http://airdownload.adobe.com/air/3/nai/macos10.7/x86/installer.p7
    Jan 17 10:47:21 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Launching subprocess with commandline "AIR Runtime Installer" -x1 /Volumes/Install Adobe Download Assistant/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant
    Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
    Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: Commandline is: -x1 "/Volumes/Install Adobe Download Assistant/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant"
    Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: No installed runtime detected
    Jan 17 10:47:36 Bretts-MacBook-Pro ReportCrash[1601]: Saved crash report for Adobe AIR Installer[1599] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-104736_Bretts-MacBook-Pro.crash
    Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
    Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: Commandline is: -psn_0_1405271
    Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: No installed runtime detected
    Jan 17 10:47:53 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x157157].com.adobe.air.Installer[1621]): Job appears to have crashed: Segmentation fault: 11
    Jan 17 10:47:54 Bretts-MacBook-Pro ReportCrash[1601]: Saved crash report for Adobe AIR Installer[1621] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-104754_Bretts-MacBook-Pro.crash
    Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
    Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: Commandline is: -psn_0_1413465
    Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: No installed runtime detected
    Jan 17 10:53:47 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x159159].com.adobe.air.Installer[1624]): Job appears to have crashed: Segmentation fault: 11
    Jan 17 10:53:47 Bretts-MacBook-Pro ReportCrash[1627]: Saved crash report for Adobe AIR Installer[1624] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-105347_Bretts-MacBook-Pro.crash
    Jan 17 12:01:51 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-15-140607_Bretts-MacBook-Pro.crash
    Jan 17 12:01:53 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-15-223953_Bretts-MacBook-Pro.crash
    Jan 17 12:01:54 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-17-105347_Bretts-MacBook-Pro.crash
    Jan 17 18:06:49 Bretts-MacBook-Pro sandboxd[2724] ([37]): mds(37) deny file-issue-extension /Users/brettalton/Downloads/AdobeAIR.dmg
    Jan 17 18:06:49 Bretts-MacBook-Pro mds[37]: Bookmark failed to issue extension for item /Users/brettalton/Downloads/AdobeAIR.dmg (depth=4000): Operation not permitted
    Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
    Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: Commandline is: -silent -eulaAccepted
    Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: No installed runtime detected
    Jan 17 18:07:15 Bretts-MacBook-Pro Adobe AIR Installer[2734]: -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x438900
    Jan 17 18:08:00 Bretts-MacBook-Pro ReportCrash[2743]: Saved crash report for Adobe AIR Installer[2734] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180800_localhost.crash
    Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
    Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: Commandline is: -psn_0_2908870
    Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: No installed runtime detected
    Jan 17 18:09:22 Bretts-MacBook-Pro Adobe AIR Installer[2795]: -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x67bac0
    Jan 17 18:09:32 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x2c62c6].com.adobe.air.Installer[2795]): Job appears to have crashed: Bus error: 10
    Jan 17 18:09:32 Bretts-MacBook-Pro ReportCrash[2798]: Saved crash report for Adobe AIR Installer[2795] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180932_Bretts-MacBook-Pro.crash
    Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
    Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: Commandline is: -silent -eulaAccepted
    Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: No installed runtime detected
    Jan 17 18:09:37 Bretts-MacBook-Pro ReportCrash[2803]: Saved crash report for Adobe AIR Installer[2800] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180937_localhost.crash
    Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
    Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: Commandline is: -psn_0_2925258
    Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: No installed runtime detected
    Jan 17 18:10:37 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x2ca2ca].com.adobe.air.Installer[2808]): Job appears to have crashed: Segmentation fault: 11
    Jan 17 18:10:37 Bretts-MacBook-Pro ReportCrash[2810]: Saved crash report for Adobe AIR Installer[2808] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-181037_Bretts-MacBook-Pro.crash
    Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
    Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: Commandline is: -silent -eulaAccepted
    Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: No installed runtime detected
    Jan 17 18:10:59 Bretts-MacBook-Pro ReportCrash[2821]: Saved crash report for Adobe AIR Installer[2818] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-181059_localhost.crash

  • Adobe Download Assistant doesn't show me CS6 Design Standard as an option. Why?

    Adobe Download Assistant doesn't show me CS6 Design Standard as an option. Why?

    Hi Elliot, the link that I had no longer works. Apparently we are not alone in this. I got the link by going to Adobe Support and starting a chat with an Adobe rep. I believe that I went through a series of windows under CS6 Design Standard and clicked a button that said, "I still need help." I think that started the chat. Good luck!

  • Adobe Download Assistant doesn't open

    I'm hoping someone can help me. My PC runs Vista. I cannot seem to install a trial version of Acrobat XI. I download the trial, using Chrome, and the Adobe Download Assistant file is shown on my download bar at the bottom of my screen. When I click on it to open and run it, it doesn't open and the file disappears. It doesn't open when I go to my Downloads folder and try to open it from there either. I thought it may be because I don't have an Adobe ID, so I created an account, but that didn't help either. I'm really interested in this software, but if I can't even get it to install, I'm wondering whether Nitro Pro 9 isn't a better bet. Is there anyone who can help me?

    download directly.  install using compatibility mode for xp sp3,
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    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
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    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • The Adobe Download Assistant doesn't work!

    So, whatever happened to a direct download link? hmmmm too easy lol.  this download assistant does not work at all.  I turned off all firewalls, downloaded the (***) and got to the license agreement and ok'd it and it wouldn't start download.  Yes I did download to Desktop for all so that it has full permission.  Now I had to go to support, receive 2 files that I have to download, combine in one folder, then unzip and then install.  Just for a trial.  I would be scared to handover $100-$600 for a full product and have to jump through this many hoops!! Why did Adobe make downloading such a pain in the behind with it's (***)! lol here's a thought:: KISS keep is simple...shall I say silly just to be nice

    Troubleshoot Adobe Download Assistant
    Direct Download Links for Adobe Software
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  • Mac CS6 Suite Adobe Download Assistant Error 110, 109, 108

    Hello,
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    I've done everything in Solution 1 of http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html, with no success. I am also able to download the Windows version of the trial suites, inside a Parallels virutal machine running Windows 7 without error, on the same machine that gives me the error for the Mac version. It seems to only affect the Mac downloads. I tested the same download on the same machine, but off-campus and was able to complete the download, so I think it may have to be a communication error in regards to our firewall, but I'm not sure why it would only effect the Mac Suite downloads. Taking down our firewall completely is not an option.
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    Creative Cloud uses the Adobe Application Manager as opposed to the Adobe Download Assistant.  You are right though the error messages which you are posting indicate a failure of the network connection.  Since the same computer works off your college network it does sound like a configuration problem with your firewall configuration.
    I would recommend working with the manufacturers of your firewall to determine how to properly allow access.  You may also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which does provide some guidence for general system related errors.

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  • I went through all the steps to download the trial of Adobe Photoshop Elements 13. It says download completed, but nothing happened afterwards prompting to launch the program. I checked finder (MAC OS) and couldn't find it. Only have Adobe download assist

    I went through all the steps to download the trial of Adobe Photoshop Elements 13. It says download completed, but nothing happened afterwards prompting to launch the program. I checked finder (MAC OS) and couldn't find it. Only have Adobe download assistant. How do I open and run the program?

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  • After running Adobe Download assistant I get a warning window.

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    You need to redownload the installer, since the  download is corrupt.
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    Are you able to run any other Adobe AIR applications successfully?  You may want to review Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html.

  • Error 103 on Mac 10.7.4 having downloaded PS CS6 using the Adobe Download Assistant. Why?

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    I think I might have to resort to downloading the program from an illegal torrent, just so that I can use my legitimate-purchased product key on it. Would that constitute a form of intellectual property irony?
    I am in total agreement with PeterBFreeman. I download 20-30 GB of data per week from other sources at a fast rate, with no problems. Obviously my internet connection speed is not the issue. Nor is my ISP--like PeterBFreeman above, I have tried to do this at two locations with different ISP providers. Could it possibly be that the download-speed problems are on Adobe's end? Because that would make way way way more sense...
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    2) What causes error 103? (other than it being rare?)
    3) Can you give me some step by step instructions to fix or avert this problem? (instructions for error 103. Not error 100, 101, 102, 104, etc)
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  • Mac OSX 10.9.4 - Adobe Download Assistant does not display any products to download

    I am attempting to download the free 30 day trial of Acrobat XI Pro, and I downloaded and installed Adobe Download assistant to do so.  I successfully created an Adobe ID and have verified it.  However, when I log in with my ID into the Adobe Download Assistant, no products display as being available for download (or display - period - before or after logging in).  I have tried uninstalling and reinstalling the software, but no luck.  The screen I am looking at is as follows:
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  • Adobe download assistant downloads then doesn't download trial

    someone please help

    Troubleshoot Adobe Download Assistant
    http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
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