Adobe Download Assistant Instant Crash

My Adobe Download Assistant will not open at all. I instantly get the "...has encountered problems and needs to close immediately" message and can't do anything with the program. I've tried to reinstall a couple times now but keep getting this error.
The Adobe Download Assistant appears to instal fine, but as soon as its done it gives me that message, and if I try to open it it still gives me that message.
I am trying to instal the trial version of InDesign 6

It would seem that you are having problems with Adobe AIR. Which operating system are you using?
You may also want to try initiating a direct download using the steps listed at http://forums.adobe.com/thread/981369.

Similar Messages

Adobe Download Assistant keeps crashing

I was trying to install adobe creative master suite trial on to my mac but adobe download assistant continued to crash before it opened.
I am using the latest version macbook pro and i have attempted to download other program trials but it does the exact same thing.

Try turning off Automatic Graphic Switching in your Energy Saver Preference pane. We are investigating an issue with Apple where Adobe AIR has had difficulty with this setting turned on. This could explain why the Adobe Download Assistant is crashing.

Adobe Download Assistant crashes when selecting download location

I am having troubles when trying to download the CS5.5 Master Collection trial. When selecting to download it, it opens the 'Browse For Folder' window; I select 'Computer' and then the whole application crashes with the error message 'Adobe Download Assisant.exe has stopped working'. What could be the cause of this?
I have two hard drive partitions (C: and E:) and am using Windows 7 Ultimate.
Thank you for your time.

It seems that if I quickly a download location and let the application crash, I can reopen Adobe Download Assistant and the download will commence. Though I am still concerned, could this be a computer issue that needs addressing?

Adobe Download Assistant, Photoshop Elements 11

Altho' I've tried many times over the past few days, I've been unable to download Photoshop Elements 11 using the Adobe Download Assistant.
I received an email from Adobe inviting me to download Elements 11, with a key to convert the trial version to a full version, which is an upgrade for me. I think this is because I wa never able to download a workable Elements 10. It constantly crashed, and sometimes brought my computer down with it.
I'd love to do download a working version of Elements 10, and have spent many hours trying, but nothing ever results from the Adobe Download Assistant.
Now it's telling me (in tiny grey letters on a black background) "The download product installation appears to be corrupted. (Error 108) Use the 'reset product download button' to try to download it again." Unfortunately, there is no reset product download button to use. I have clicked on a down arrow which produced a selection of whether to restart the download or continue trying with the download already started. I've chosen to restart the download. Unfortunately, nothing has changed on the window, and it is still telling me about the corrupted download.
I have no idea what the next step is or where to go to determine whether this whole thing is a hoax or whether it will download Elements 11. If it does, will Elements 11 work?
Can anybody out there help?

Key please see solution 3 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_3 for information on how to reset the Adobe Download Assistant.
If you continue to face difficulties then you may wish to initiate a direct download of the software. You can find directions on how to accomplish this at http://forums.adobe.com/thread/981369.

Adobe Download Assistant not working after bluescreen

I like to get the trial for Photoshop Elements 10 but the ADA is broken:
Under Windows 7 I already used the ADA to download and install Adobe Premiere 10 successfully a week ago.
Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:
- after startup it doesn't list any (!!!) product to download. The list is just empty
- I can enter my username and password and click login. Then the buttons are greyed out and nothing else happens. I have to kill the application with the task manager then.
- I can apply for a new user account but it greys out and gets stuck like as the login.
- The help buttons lead to empty Pages in the web browser.
I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.
I tried to find direct download links (the FAQs told me that there should be some) but every download page will use the ADA. I'd be fine with a plain ftp page for the trials. :-)
I'm an IT professional but I've no idea how to get ADA working, wiped from disk to get it reinstalled or to download the trials on another way. Please help.

I will try to install at a different location this afternoon.
The other thread handles a different situation: "... the Adobe Download Assistant launches, asks me to sign in ... I get a nice "Welcome, Steve" message ... and a list of related products below with links to download their trials ... The Help link takes me to an Adobe Download Assistant FAQ page ..."
- I cannot sign in and don't get a welcome message.
- I don't see a list of products.
- The help link takes me to an empty page.
BUT: where does the ADA get the list of products from? Is it online or local? If everything is online where I am blocked (sign in, list, help), I'll check the firewall. Perhaps the bluescreen crash changed something.

Re: Adobe Download Assistant Doesn't Run (Mac)

I have the exact same issue with the exact same laptop and those troubleshooting documents did not help.
I double clicked ADM to install. Ran the installer. It installed and nothing happened.
Some time later I found that an error popped up and said I need Adobe AIR to run ADM. So I downloaded AIR.
I double clicked the AIR dmg and then ran "Install Adobe Air". Again nothing happened. No error windows or anything. I rebooted, made sure I wasn't missing an error window anywhere, updated my Mac (just in case) and still nothing when I double click "Install Adobe AIR". It's not listed in my Applications folder either.

I did follow your two documents, because I said I followed "The Adobe AIR installer doesn't display a window when launched."
I'm attaching my installation log.
Jan 17 10:46:35 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Begin runtime download from http://airdownload.adobe.com/air/3/nai/macos10.7/x86/installer
Jan 17 10:47:21 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Begin signature download from http://airdownload.adobe.com/air/3/nai/macos10.7/x86/installer.p7
Jan 17 10:47:21 Bretts-MacBook-Pro Install Adobe Download Assistant[1588]: Launching subprocess with commandline "AIR Runtime Installer" -x1 /Volumes/Install Adobe Download Assistant/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant
Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: Commandline is: -x1 "/Volumes/Install Adobe Download Assistant/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant"
Jan 17 10:47:27 Bretts-MacBook-Pro Adobe AIR Installer[1599]: No installed runtime detected
Jan 17 10:47:36 Bretts-MacBook-Pro ReportCrash[1601]: Saved crash report for Adobe AIR Installer[1599] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-104736_Bretts-MacBook-Pro.crash
Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: Commandline is: -psn_0_1405271
Jan 17 10:47:52 Bretts-MacBook-Pro Adobe AIR Installer[1621]: No installed runtime detected
Jan 17 10:47:53 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x157157].com.adobe.air.Installer[1621]): Job appears to have crashed: Segmentation fault: 11
Jan 17 10:47:54 Bretts-MacBook-Pro ReportCrash[1601]: Saved crash report for Adobe AIR Installer[1621] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-104754_Bretts-MacBook-Pro.crash
Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: Commandline is: -psn_0_1413465
Jan 17 10:53:45 Bretts-MacBook-Pro Adobe AIR Installer[1624]: No installed runtime detected
Jan 17 10:53:47 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x159159].com.adobe.air.Installer[1624]): Job appears to have crashed: Segmentation fault: 11
Jan 17 10:53:47 Bretts-MacBook-Pro ReportCrash[1627]: Saved crash report for Adobe AIR Installer[1624] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-105347_Bretts-MacBook-Pro.crash
Jan 17 12:01:51 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-15-140607_Bretts-MacBook-Pro.crash
Jan 17 12:01:53 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-15-223953_Bretts-MacBook-Pro.crash
Jan 17 12:01:54 Bretts-MacBook-Pro SubmitDiagInfo[1721]: Submitted crash report: file://localhost/Users/brettalton/Library/Logs/DiagnosticReports/Adobe%20AIR%20Installer_ 2012-01-17-105347_Bretts-MacBook-Pro.crash
Jan 17 18:06:49 Bretts-MacBook-Pro sandboxd[2724] ([37]): mds(37) deny file-issue-extension /Users/brettalton/Downloads/AdobeAIR.dmg
Jan 17 18:06:49 Bretts-MacBook-Pro mds[37]: Bookmark failed to issue extension for item /Users/brettalton/Downloads/AdobeAIR.dmg (depth=4000): Operation not permitted
Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: Commandline is: -silent -eulaAccepted
Jan 17 18:07:14 Bretts-MacBook-Pro Adobe AIR Installer[2734]: No installed runtime detected
Jan 17 18:07:15 Bretts-MacBook-Pro Adobe AIR Installer[2734]: -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x438900
Jan 17 18:08:00 Bretts-MacBook-Pro ReportCrash[2743]: Saved crash report for Adobe AIR Installer[2734] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180800_localhost.crash
Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: Commandline is: -psn_0_2908870
Jan 17 18:09:21 Bretts-MacBook-Pro Adobe AIR Installer[2795]: No installed runtime detected
Jan 17 18:09:22 Bretts-MacBook-Pro Adobe AIR Installer[2795]: -[__NSCFString backingScaleFactor]: unrecognized selector sent to instance 0x67bac0
Jan 17 18:09:32 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x2c62c6].com.adobe.air.Installer[2795]): Job appears to have crashed: Bus error: 10
Jan 17 18:09:32 Bretts-MacBook-Pro ReportCrash[2798]: Saved crash report for Adobe AIR Installer[2795] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180932_Bretts-MacBook-Pro.crash
Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: Commandline is: -silent -eulaAccepted
Jan 17 18:09:36 Bretts-MacBook-Pro Adobe AIR Installer[2800]: No installed runtime detected
Jan 17 18:09:37 Bretts-MacBook-Pro ReportCrash[2803]: Saved crash report for Adobe AIR Installer[2800] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-180937_localhost.crash
Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: Commandline is: -psn_0_2925258
Jan 17 18:10:36 Bretts-MacBook-Pro Adobe AIR Installer[2808]: No installed runtime detected
Jan 17 18:10:37 Bretts-MacBook-Pro com.apple.launchd.peruser.501[204] ([0x0-0x2ca2ca].com.adobe.air.Installer[2808]): Job appears to have crashed: Segmentation fault: 11
Jan 17 18:10:37 Bretts-MacBook-Pro ReportCrash[2810]: Saved crash report for Adobe AIR Installer[2808] version 3.1 (3.1.0.4880) to /Users/brettalton/Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-181037_Bretts-MacBook-Pro.crash
Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: Commandline is: -silent -eulaAccepted
Jan 17 18:10:58 Bretts-MacBook-Pro Adobe AIR Installer[2818]: No installed runtime detected
Jan 17 18:10:59 Bretts-MacBook-Pro ReportCrash[2821]: Saved crash report for Adobe AIR Installer[2818] version ??? (???) to /Library/Logs/DiagnosticReports/Adobe AIR Installer_2012-01-17-181059_localhost.crash

Adobe Download Assistant is downloading over 100%

1st of all, Sorry for my bad English.
6 days ago I started to downloading the trial edition of Adobe Production Premium CS6 via Adobe Download Assistant. Today morning the download reached the status of 100% but it didn't stop, it just keep going over 100% (at this point it is 103.18%) and the status massage is "Downloading 5,966MB-less than a minute". So what should I do?? please help...
Well my pc did crashed due to power faliour while the download assistant was still running..

This is a known issue on some systems. Nothing to worry. It may finish when it reaches 200%. if it doesn't, you may have to start over.
Mylenium

Adobe Download Assistant Quit Unexpectedly- intel iMac

I have tried installing it on my desktop, user folder, on a different HD, refreshed the download page, etc, etc, and I constantly get the same crash message:
Process:         Adobe Download Assistant [577]
Path:            /Users/USER/Adobe Download Assistant.app/Contents/MacOS/Adobe Download Assistant
Identifier:      com.adobe.downloadassistant.AdobeDownloadAssistant
Version:         1.2.4 (???)
Code Type:       X86 (Native)
Parent Process: launchd [179]
User ID:         501
Date/Time:       2013-01-19 12:29:02.720 -0500
OS Version:      Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report:          431366 sec
Crashes Since Last Report:           9
Per-App Crashes Since Last Report:   12
Anonymous UUID:                      5C3C9DF7-AD7D-DA59-C06B-C29415D1EC1B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000014
VM Regions Near 0x14:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Users/USER/Adobe Download Assistant.app/Contents/MacOS/Adobe Download Assistant
    __TEXT                 0000000000001000-0000000000007000 [   24K] r-x/rwx SM=COW /Users/USER/Adobe Download Assistant.app/Contents/MacOS/Adobe Download Assistant
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.AIR                           0x034985a0 0x3000000 + 4818336
1   com.marsthemes.AppMenuMagic             0x007d9094 -[AppMenuMagic replaceAppNameWithIcon:] + 738
2   com.marsthemes.AppMenuMagic             0x007da069 -[AppMenuMagic applicationDidBecomeActive:] + 213
3   com.apple.Foundation                    0x91fcdc52 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_0 + 49
4   com.apple.CoreFoundation                0x9239de01 ___CFXNotificationPost_block_invoke_0 + 257
5   com.apple.CoreFoundation                0x922e943a _CFXNotificationPost + 2794
6   com.apple.Foundation                    0x91fb6788 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
7   com.apple.Foundation                    0x91fc6527 -[NSNotificationCenter postNotificationName:object:] + 55
8   com.apple.AppKit                        0x9611a3ac -[NSApplication sendEvent:] + 2643
9   com.adobe.AIR                           0x03385023 0x3000000 + 3690531
10 com.apple.AppKit                        0x9603472c -[NSApplication run] + 951
11 com.adobe.AIR                           0x0300a4e6 0x3000000 + 42214
12 com.adobe.AIR                           0x0300a82c 0x3000000 + 43052
13 libobjc.A.dylib                         0x924a75d3 -[NSObject performSelector:withObject:] + 70
14 com.adobe.downloadassistant.AdobeDownloadAssistant          0x00003079 start + 4213
15 com.adobe.downloadassistant.AdobeDownloadAssistant          0x00002106 start + 258
16 com.adobe.downloadassistant.AdobeDownloadAssistant          0x0000202d start + 41
Thread 1:
0   libsystem_kernel.dylib                  0x9454b0ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x954c104c _pthread_workq_return + 45
2   libsystem_c.dylib                       0x954c0e19 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x954a8cca start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x9454b9ae kevent + 10
1   libdispatch.dylib                       0x9304cc71 _dispatch_mgr_invoke + 993
2   libdispatch.dylib                       0x9304c7a9 _dispatch_mgr_thread + 53
Thread 3:
0   libsystem_kernel.dylib                  0x9454b0ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x954c104c _pthread_workq_return + 45
2   libsystem_c.dylib                       0x954c0e19 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x954a8cca start_wqthread + 30
Thread 4:
0   libsystem_kernel.dylib                  0x9454b0ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x954c104c _pthread_workq_return + 45
2   libsystem_c.dylib                       0x954c0e19 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x954a8cca start_wqthread + 30
Thread 5:
0   libsystem_kernel.dylib                  0x9454a8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x954c3220 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x955490a1 pthread_cond_wait$UNIX2003 + 71
3   com.adobe.AIR                           0x0350f9fb 0x3000000 + 5306875
4   com.adobe.AIR                           0x03346220 0x3000000 + 3432992
5   com.adobe.AIR                           0x0350fb15 0x3000000 + 5307157
6   com.adobe.AIR                           0x0350fb8f 0x3000000 + 5307279
7   com.adobe.AIR                           0x0350fc2a 0x3000000 + 5307434
8   libsystem_c.dylib                       0x954be557 _pthread_start + 344
9   libsystem_c.dylib                       0x954a8cee thread_start + 34
Thread 6:
0   libsystem_kernel.dylib                  0x9454a8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x954c3220 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x955490a1 pthread_cond_wait$UNIX2003 + 71
3   com.adobe.AIR                           0x0350f9fb 0x3000000 + 5306875
4   com.adobe.AIR                           0x03346220 0x3000000 + 3432992
5   com.adobe.AIR                           0x0350fb15 0x3000000 + 5307157
6   com.adobe.AIR                           0x0350fb8f 0x3000000 + 5307279
7   com.adobe.AIR                           0x0350fc2a 0x3000000 + 5307434
8   libsystem_c.dylib                       0x954be557 _pthread_start + 344
9   libsystem_c.dylib                       0x954a8cee thread_start + 34
Thread 7:
0   libsystem_kernel.dylib                  0x9454a8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x954c3220 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x955490a1 pthread_cond_wait$UNIX2003 + 71
3   com.adobe.AIR                           0x0350f9fb 0x3000000 + 5306875
4   com.adobe.AIR                           0x03346220 0x3000000 + 3432992
5   com.adobe.AIR                           0x0350fb15 0x3000000 + 5307157
6   com.adobe.AIR                           0x0350fb8f 0x3000000 + 5307279
7   com.adobe.AIR                           0x0350fc2a 0x3000000 + 5307434
8   libsystem_c.dylib                       0x954be557 _pthread_start + 344
9   libsystem_c.dylib                       0x954a8cee thread_start + 34
Thread 8:
0   libsystem_kernel.dylib                  0x9454a8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x954c3220 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x955490a1 pthread_cond_wait$UNIX2003 + 71
3   com.adobe.AIR                           0x0350f9fb 0x3000000 + 5306875
4   com.adobe.AIR                           0x03346220 0x3000000 + 3432992
5   com.adobe.AIR                           0x0350fb15 0x3000000 + 5307157
6   com.adobe.AIR                           0x0350fb8f 0x3000000 + 5307279
7   com.adobe.AIR                           0x0350fc2a 0x3000000 + 5307434
8   libsystem_c.dylib                       0x954be557 _pthread_start + 344
9   libsystem_c.dylib                       0x954a8cee thread_start + 34
Thread 9:
0   libsystem_kernel.dylib                  0x9454a8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x954c3220 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x955490ec pthread_cond_timedwait$UNIX2003 + 70
3   com.adobe.AIR                           0x0350fa27 0x3000000 + 5306919
4   com.adobe.AIR                           0x0354d6ba 0x3000000 + 5559994
5   com.adobe.AIR                           0x0350fb15 0x3000000 + 5307157
6   com.adobe.AIR                           0x0350fb8f 0x3000000 + 5307279
7   com.adobe.AIR                           0x0350fc2a 0x3000000 + 5307434
8   libsystem_c.dylib                       0x954be557 _pthread_start + 344
9   libsystem_c.dylib                       0x954a8cee thread_start + 34
Thread 10:
0   libsystem_kernel.dylib                  0x9454b0ee __workq_kernreturn + 10
1   libsystem_c.dylib                       0x954c104c _pthread_workq_return + 45
2   libsystem_c.dylib                       0x954c0e19 _pthread_wqthread + 448
3   libsystem_c.dylib                       0x954a8cca start_wqthread + 30
Thread 11:
0   libsystem_kernel.dylib                  0x9454a8e2 __psynch_cvwait + 10
1   libsystem_c.dylib                       0x954c3220 _pthread_cond_wait + 833
2   libsystem_c.dylib                       0x955490ec pthread_cond_timedwait$UNIX2003 + 70
3   com.adobe.AIR                           0x0350fa27 0x3000000 + 5306919
4   com.adobe.AIR                           0x036e742d 0x3000000 + 7238701
5   com.adobe.AIR                           0x0350fb15 0x3000000 + 5307157
6   com.adobe.AIR                           0x0350fb8f 0x3000000 + 5307279
7   com.adobe.AIR                           0x0350fc2a 0x3000000 + 5307434
8   libsystem_c.dylib                       0x954be557 _pthread_start + 344
9   libsystem_c.dylib                       0x954a8cee thread_start + 34

1   com.marsthemes.AppMenuMagic             0x007d9094 -[AppMenuMagic replaceAppNameWithIcon:] + 738
2   com.marsthemes.AppMenuMagic             0x007da069 -[AppMenuMagic applicationDidBecomeActive:] + 213
Whatever this is, it's interfering.
Mylenium

Mac CS6 Suite Adobe Download Assistant Error 110, 109, 108

Hello,
I am the IT Director for a Small College Campus and we are having problems with the Adobe Download Assistant in regards to downloading the Mac Adobe CS6 Trials. Regarding specifically the Design and Master Suites. I was able to download the Adobe Acrobat Pro XI trial as well as the Photoshop CS6 trial without problem, but when downloading the full Suite trial, I consistantly first get the 110 error, then if I try to restart the download from where it left off, I get an error 109 or 108. The download typically goes fine until the last couple percent, but near the end I get the error and can not restart the download short of starting over completely, in which case the cycle repeats.
I've done everything in Solution 1 of http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html, with no success. I am also able to download the Windows version of the trial suites, inside a Parallels virutal machine running Windows 7 without error, on the same machine that gives me the error for the Mac version. It seems to only affect the Mac downloads. I tested the same download on the same machine, but off-campus and was able to complete the download, so I think it may have to be a communication error in regards to our firewall, but I'm not sure why it would only effect the Mac Suite downloads. Taking down our firewall completely is not an option.
I have tried multiple browsers to start the ADA install from, as well as multiple machines running different operating system versions (Mac 10.8 Mountain Lion and 10.7 Lion/10.6 Snow Leopard - I'm not sure exactly which previous version it was) with no success. Both computers were on an Ethernet, hardline connection; no wireless. Any suggestions would be appreciated as our production department is starting a Creative Cloud account and would like to be able to use the download manager instead of the direct download links, from another support topic, I have provided them with for the time being, as they can be difficult to find at times, as well as less reliable.
Thank you for any help you can provide.

Creative Cloud uses the Adobe Application Manager as opposed to the Adobe Download Assistant. You are right though the error messages which you are posting indicate a failure of the network connection. Since the same computer works off your college network it does sound like a configuration problem with your firewall configuration.
I would recommend working with the manufacturers of your firewall to determine how to properly allow access. You may also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which does provide some guidence for general system related errors.

Adobe download assistant will not work on my machine?

Adobe download assistant will not work on my machine. When i try to start it i get a message saying "Sorry an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." Any ideas what to do

Are you using Mac OS? If so please try removing the Adobe Download Assistant from your Applications folder and try again. This issue is documented in the Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html.

Adobe Download Assistant Will Not Recognize My Adobe ID

I've been an Adobe customer / forum user since before ID's were tied to email addresses. My product registrations going back to 1996 through CS 5.5 apps are recorded under that ID. Since I have to change my email address every couple years to escape spammers, I do not want to change my Adobe ID (and go through the hassle of re-recording the record of registered apps) to a "fluid" ID like an email address.
Automatic registration and now Adobe Download Assistant will not accept an Adobe ID that is not an email address, yet I can still use it to 'manually' register new / upgrade product purchases. The problems this poses are two-fold:
Since I can only manually register new / upgrade products, I cannot obtain any "registration bonus" downloads.
I cannot download trial versions of apps I want to check out.
Adobe needs to get its act together and tell its gen-X / Millenials / Kid Web and software development staff that not all Adobe IDs are email addresses, but might also be a unique user ID string.
Further, due to an individual's email address volatitility (virtually everyone in my email address book had their email address change every 2- 3 years due to ISP demise, merger, personal relocation, job change etc.), Adobe should return to - or at least give precedence to - the model of UID / PW authentication instead of email address / PW authentication. This would lower Adobe maintenance effort / cost for user accounts as one could simply sign in with UID + PW and change email address for the account as necessary. As it is now, Adobe CANNOT deal with a user whose email address changes.
When Adobe changed from UID precedence to email precedence, I could not register Acrobat Pro (2007) during registration so I used my email address at that time to register the product. When that email address ceased to exist, I tried to get Adobe to transfer that registration to my old [non-email address] Adobe ID, and, over several months of email exchanges, they ended up admitting they could not do it. I could not make the change as the SN was already marked as used in there system so simply re-registering it to my existing account wouldn't work either.
This has been an ongoing issue with "legacy" users since 2006 at least, and NEEDS TO BE RESOLVED ASAP!!!!
Wayne M Cole AGCV CSCV, CLVI
Proprietor
IHP Legal Video Service
Infinity Heart Producfions,
Contributing Editor,
Government Video Magazine

There you go MISSING THE POINT AGAIN!! My Registered products WILL NOT FOLLOW MY UID IF I CHANGE IT, NEVER DID SINCE 2007. Saying the will is false information which I alerted Adobe to back in 2007 and is a problem y'all never fixed.
Just a little over a week ago, I got I got LightRoom 4 ug from a LR 3 I had purchased in March. Signing on with my legacy UID (non-email) allowed me ADD those registrations to my account, as I had cor CS 5.5, 4, 3, etc. etc. Now, isn't it odd that the very day after I posted here, when I sign in to my account it shows NO REGISTERED PRODUCTS!!! If I look at my order history, it has orders from Adobe store from last weeks CS6 MC purchase back to 2007 when I started buying from Adobe directly after the local brick and mortar resellers disappeared.
So I try to register CS6 MC, it tells me the SN is already in use. I try open a PDF document and it tells me I have to first register and agree to the Acrobat Pro X license before I open a doc - and it was an UPGRADE FROM CS 5.5 MC. I try to run CS 5.5 apps and they tell me I have to purchase a license since the trial period is over - HUH! Until I posted here it was working FINE. I go back to my acccount (non-email UID sign in) and check my profile - Lo and behold SOMEONE (not me) has changed the UID to an email address instead of the non-email UID I sign in with AND DELETED ALL MY PRODUCT REGISTRATIONS!
Naturally, your software does not let me put it back to the same UID I use to sign on with so THE LINK TO ALL MY REGISTERED PRODUCTS IS GONE, I CANNOT REGISTER NEW ONES (which was no problem just a day or two before posting here) WHICH PROVES WHAT I WAS TOLD IN 2007 - WHEN YOU CHANGE UID'S YOUR LEGACY REGISTRATIONS WILL BE LOST!!!
So, in summary you (Adobe at least, and I suspect you personally) went in and messed with my legacy account, deleting all my registrations, as I was told in 2007 would happen and advised to keep the old UID if I did not want to blow away those registrations, when I explicity did NOT want to make such changes. And, should I need an SN for some upgrade offer or to install an update for an older product that I did not transition to the new facility, I have to HOPE that I had I can find the original purchase invoice and that there is a copy of the SN / Reg card attached to it.
THANKS A PANT LOAD!!

Adobe Download Assistant communication error(Error 107) only when I download After Effects CS5.5

I've been trying to download the After Effects CS5.5 Trial for over a month now and it is really frustrating because I don't have a problem downloading any other adobe trial just After Effects CS5.5, it says I have a communication error (Error 107) and I know I really don't because I can download any other trial from Adobe Download Assistant. I reallly need help to try to download this program. I don't know if it is that I'm in another country, my server, or something relevant but i would really aprecite it if you could tell me why this is happening.

I would recommend reviewing this thread http://forums.adobe.com/message/4274824#4274824. Please try the solutions listed within the thread to resolve your difficulties.

I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document

I downloaded the adobe XI software and it shows in my Adobe download assistant as downloaded but I can not open it and it is not a part of my applications. Very frustrating download process as I just want to convert a PDF file to an editable word document...

Odonnells52 you will still need to install Adobe Acrobat Professional prior to being able to make edits to PDF or utilize Acrobat. By default the installation files have been saved to your download folder.
If you continue to face difficulties with the Adobe Download Assistant then please see Troubleshoot Adobe Download Assistant.
You can also download the installation files directly from Download Acrobat products | Standard, Pro | XI, X if you are unable to locate the downloaded installation files.

I have downloaded the 30 day free trial using Adobe Download Assistant but I do not know how to open it and start using it.

I have downloaded the 30 day free trial using Adobe Download Assistant but I do not know how to open it and start using it.

This was so annoying!! It took me a good couple of hours but i figured it out, you need to do the following: Go to the folder where you saved the download (in my case i saved it in My Downloads) -> click on 'Adobe Photoshop Elements 12' -> click on 'PSE 12' -> click on 'Setup' (select the icon which is a box with a shield) -> follow instructions and....voila! You will need to restart when it suggests so save anything else first, then when it reboots you should see the icon on your desktop....hpe this helps!

Error message trying to install Adobe Download Assistant (Sorry an Error has occured... certificate problem)

I am trying to download the free trial of Acrobat XI. I am using an iMac running Mac OSX 10.6.8. When I click on the Installer I have downloaded for Adobe Download Assistant, it gives me the following error message while trying to open/install the Download Assistant:s
Sorry, an error has occured.
The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.
Can anybody help?

Lmslugo please move your current installation to the trash can, empty the trash, and reinstall. This should give you a new copy of the application with a current certificate.

Adobe Download Assistant Instant Crash

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