Adobe Download Assistant isn't working

I am running Windows 8. I am currently using the CS5 master coll w/no issues. I have downloaded the download assistant, However when I double click it nothing is happening. I have tried to run the compatability tool etc... w/no effect.

Please check your firewall settings to see if the Adobe Download Assistant is listed as an exclusion. Alternately you can initiate a direct download of the software by following the steps listed at http://forums.adobe.com/thread/981369.

Similar Messages

Adobe download assistant will not work on my machine?

Adobe download assistant will not work on my machine. When i try to start it i get a message saying "Sorry an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." Any ideas what to do

Are you using Mac OS? If so please try removing the Adobe Download Assistant from your Applications folder and try again. This issue is documented in the Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html.

The Adobe Download Assistant doesn't work!

So, whatever happened to a direct download link? hmmmm too easy lol. this download assistant does not work at all. I turned off all firewalls, downloaded the (***) and got to the license agreement and ok'd it and it wouldn't start download. Yes I did download to Desktop for all so that it has full permission. Now I had to go to support, receive 2 files that I have to download, combine in one folder, then unzip and then install. Just for a trial. I would be scared to handover $100-$600 for a full product and have to jump through this many hoops!! Why did Adobe make downloading such a pain in the behind with it's (***)! lol here's a thought:: KISS keep is simple...shall I say silly just to be nice

Troubleshoot Adobe Download Assistant
Direct Download Links for Adobe Software
Mylenium

Adobe Download Assistant does not work

Hi everyone!
I have very big problem with Adobe Download Assistant. I tried download Adobe Premier Pro CS5 trial. I downloaded ADA, and there is not a list of trials... It looks like:
http://imageshack.us/photo/my-images/11/adobef.png/
It is polish version of ADA.
Could someone help me? It is very important for me

I would recommend implementing solution 1 listed in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1.
Alternately you can follow the directions listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

Adobe download Assistant won't work.

Here's what happens I open adobe download assistant trying to download Adobe After Effects CS5.5 and I sign in I choose the folder for the download and then I wait for it to start downloading and it never does. It stays saying "Sign in with youy Adobe ID to continue"

I am using Windows 7 Home Premuim (64-bit) and had to download to the Desktop as the Adobe Employee stated. For whatever reason, the Adobe trials cannot be downloaded directly to Programs. IDK if this is something that will be fixed in the future? But until that time, Desktop or Users is the best (and conceivably--only) option.

Adobe Download Assistant has stopped working (CS6/5 trial)

Sorry if this has already been posted elsewhere but i could really use someone’s help. Also sorry if it's slightly in the wrong forum.
My operating system is Windows 8
I've been trying to download the trial version of Premier Pro (CS6) and I am having a problem with the Download assistant as the title suggests. I have attempted to download the file at least 10 times now, the download process bar will get so far (it varies from near the start to the middle or right towards the end of the download). The Download Assistant will then bring up a message saying that the programme has stopped working. I have tried uninstalling and re-installing the Download Assistant and have tried restarting my computer various times. I have read some people saying that they think it could possibly be lack of memory however this cannot be my cause as I am installing on a brand new computer with a mass amount of free memory.
Would fully appreciate any help anybody could give me.
Thank you

You might try the Forum for Download & Install & Setup problems
http://forums.adobe.com/community/download_install_setup
Chat http://www.adobe.com/support/download-install/supportinfo/

Adobe Download Assistant is not working.

I download it, run it, and error says that the install file is damaged, try to get a new install file from Adobe.
I have a PC running Windows 7 SP1 64 bits

You can try downloading the trial directly thru the page linked below and use your serial number to activate it to full use.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Adobe Acrobat XI Pro/Standard and Reader: Direct Download Links | ProDesignTools

Adobe Download Assistant not working after bluescreen

I like to get the trial for Photoshop Elements 10 but the ADA is broken:
Under Windows 7 I already used the ADA to download and install Adobe Premiere 10 successfully a week ago.
Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:
- after startup it doesn't list any (!!!) product to download. The list is just empty
- I can enter my username and password and click login. Then the buttons are greyed out and nothing else happens. I have to kill the application with the task manager then.
- I can apply for a new user account but it greys out and gets stuck like as the login.
- The help buttons lead to empty Pages in the web browser.
I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.
I tried to find direct download links (the FAQs told me that there should be some) but every download page will use the ADA. I'd be fine with a plain ftp page for the trials. :-)
I'm an IT professional but I've no idea how to get ADA working, wiped from disk to get it reinstalled or to download the trials on another way. Please help.

I will try to install at a different location this afternoon.
The other thread handles a different situation: "... the Adobe Download Assistant launches, asks me to sign in ... I get a nice "Welcome, Steve" message ... and a list of related products below with links to download their trials ... The Help link takes me to an Adobe Download Assistant FAQ page ..."
- I cannot sign in and don't get a welcome message.
- I don't see a list of products.
- The help link takes me to an empty page.
BUT: where does the ADA get the list of products from? Is it online or local? If everything is online where I am blocked (sign in, list, help), I'll check the firewall. Perhaps the bluescreen crash changed something.

Adobe Download Assistant Not working

I tried all the troubleshooting many times it still will not work. I keep getting error 107. I put in my id and then it stops and will not download after effects.

Do you receive the error as soon as you open the Adobe Download Assistant? Where did you choose to download the install files too?

Adobe Download Assistant Won't Bloody Work!!!

No matter what I do -- I even followed all the steps in solution 1, excluding the mac one, numerous of times, but none would work!! It's so frustrating!! It would always give me the same thing over and over again: "Error communicating with Adobe.com (Error 101). Check your network connection, and restart Adobe Download Assitant." Bloody thing won't work even if everything is perfectly fine!! TT____TT Please help me!

Hi chocolateu,
Please refer the KB Doc to Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
Alternatively you can try downloading from the direct download links available at : http://prodesigntools.com/adobe-cs6-direct-download-links.html
But make sure you follow the important steps mentioned on the page before initiating the download.

I need to find a working file for the Adobe Download assistant?

i need to find a working file for the Adobe Download assistant?

I was going to recommend Brother becasue they held OS9 support longer than just about anyone, but their current printers are now supported back to Mac OS10.3 to 10.4, depending on printer model.
If you can do with a b/w laser, the recently discontinued HL5250DN is very nice and OS9 drivers are still up on Brother support site (just checked). We have that model networked at home and its happily serving five Macs plus any visitors who bring their own computer.
This printer has been absolutely reliable and trouble-free. It has both USB and ethernet connectivity (I prefer the latter), does duplex (two-sided) printing, and 1200 dpi res. If you Google the model HL5250DN, you should turn up some of the model still in stock someplace.
If you need color, I'm at a loss for a recommendation there.

Re: Adobe Download Assistant not working after bluescreen

I'm having the same problem on mac osx lion:
I downloaded adobe download manager
I installed adobe download manager
I launche adobe download manager
No features of adobe download manager are functional. I get a welcome screen that asked me to sign in, yet the sign in link and the help link in the upper right hand corner are not responsive.
I cannot quit the application.
I must force quite to exit the application.
I have reinstalled twice, including downloading the software a second time.
I think you folks have a bad build of the ada.

I installed http://codykrieger.com/gfxCardStatus and disabled graphics switching and the adobe download assistant still did not function.
One would think that a software company such as adobe would make an application that does not require a large segment of users to go in and fiddle with settings just so that they can download a trial version of adobe software. This is really lame.

Adobe Download Assistant Will Not Recognize My Adobe ID

I've been an Adobe customer / forum user since before ID's were tied to email addresses. My product registrations going back to 1996 through CS 5.5 apps are recorded under that ID. Since I have to change my email address every couple years to escape spammers, I do not want to change my Adobe ID (and go through the hassle of re-recording the record of registered apps) to a "fluid" ID like an email address.
Automatic registration and now Adobe Download Assistant will not accept an Adobe ID that is not an email address, yet I can still use it to 'manually' register new / upgrade product purchases. The problems this poses are two-fold:
Since I can only manually register new / upgrade products, I cannot obtain any "registration bonus" downloads.
I cannot download trial versions of apps I want to check out.
Adobe needs to get its act together and tell its gen-X / Millenials / Kid Web and software development staff that not all Adobe IDs are email addresses, but might also be a unique user ID string.
Further, due to an individual's email address volatitility (virtually everyone in my email address book had their email address change every 2- 3 years due to ISP demise, merger, personal relocation, job change etc.), Adobe should return to - or at least give precedence to - the model of UID / PW authentication instead of email address / PW authentication. This would lower Adobe maintenance effort / cost for user accounts as one could simply sign in with UID + PW and change email address for the account as necessary. As it is now, Adobe CANNOT deal with a user whose email address changes.
When Adobe changed from UID precedence to email precedence, I could not register Acrobat Pro (2007) during registration so I used my email address at that time to register the product. When that email address ceased to exist, I tried to get Adobe to transfer that registration to my old [non-email address] Adobe ID, and, over several months of email exchanges, they ended up admitting they could not do it. I could not make the change as the SN was already marked as used in there system so simply re-registering it to my existing account wouldn't work either.
This has been an ongoing issue with "legacy" users since 2006 at least, and NEEDS TO BE RESOLVED ASAP!!!!
Wayne M Cole AGCV CSCV, CLVI
Proprietor
IHP Legal Video Service
Infinity Heart Producfions,
Contributing Editor,
Government Video Magazine

There you go MISSING THE POINT AGAIN!! My Registered products WILL NOT FOLLOW MY UID IF I CHANGE IT, NEVER DID SINCE 2007. Saying the will is false information which I alerted Adobe to back in 2007 and is a problem y'all never fixed.
Just a little over a week ago, I got I got LightRoom 4 ug from a LR 3 I had purchased in March. Signing on with my legacy UID (non-email) allowed me ADD those registrations to my account, as I had cor CS 5.5, 4, 3, etc. etc. Now, isn't it odd that the very day after I posted here, when I sign in to my account it shows NO REGISTERED PRODUCTS!!! If I look at my order history, it has orders from Adobe store from last weeks CS6 MC purchase back to 2007 when I started buying from Adobe directly after the local brick and mortar resellers disappeared.
So I try to register CS6 MC, it tells me the SN is already in use. I try open a PDF document and it tells me I have to first register and agree to the Acrobat Pro X license before I open a doc - and it was an UPGRADE FROM CS 5.5 MC. I try to run CS 5.5 apps and they tell me I have to purchase a license since the trial period is over - HUH! Until I posted here it was working FINE. I go back to my acccount (non-email UID sign in) and check my profile - Lo and behold SOMEONE (not me) has changed the UID to an email address instead of the non-email UID I sign in with AND DELETED ALL MY PRODUCT REGISTRATIONS!
Naturally, your software does not let me put it back to the same UID I use to sign on with so THE LINK TO ALL MY REGISTERED PRODUCTS IS GONE, I CANNOT REGISTER NEW ONES (which was no problem just a day or two before posting here) WHICH PROVES WHAT I WAS TOLD IN 2007 - WHEN YOU CHANGE UID'S YOUR LEGACY REGISTRATIONS WILL BE LOST!!!
So, in summary you (Adobe at least, and I suspect you personally) went in and messed with my legacy account, deleting all my registrations, as I was told in 2007 would happen and advised to keep the old UID if I did not want to blow away those registrations, when I explicity did NOT want to make such changes. And, should I need an SN for some upgrade offer or to install an update for an older product that I did not transition to the new facility, I have to HOPE that I had I can find the original purchase invoice and that there is a copy of the SN / Reg card attached to it.
THANKS A PANT LOAD!!

Adobe Download Assistant, Photoshop Elements 11

Altho' I've tried many times over the past few days, I've been unable to download Photoshop Elements 11 using the Adobe Download Assistant.
I received an email from Adobe inviting me to download Elements 11, with a key to convert the trial version to a full version, which is an upgrade for me. I think this is because I wa never able to download a workable Elements 10. It constantly crashed, and sometimes brought my computer down with it.
I'd love to do download a working version of Elements 10, and have spent many hours trying, but nothing ever results from the Adobe Download Assistant.
Now it's telling me (in tiny grey letters on a black background) "The download product installation appears to be corrupted. (Error 108) Use the 'reset product download button' to try to download it again." Unfortunately, there is no reset product download button to use. I have clicked on a down arrow which produced a selection of whether to restart the download or continue trying with the download already started. I've chosen to restart the download. Unfortunately, nothing has changed on the window, and it is still telling me about the corrupted download.
I have no idea what the next step is or where to go to determine whether this whole thing is a hoax or whether it will download Elements 11. If it does, will Elements 11 work?
Can anybody out there help?

Key please see solution 3 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_3 for information on how to reset the Adobe Download Assistant.
If you continue to face difficulties then you may wish to initiate a direct download of the software. You can find directions on how to accomplish this at http://forums.adobe.com/thread/981369.

Mac CS6 Suite Adobe Download Assistant Error 110, 109, 108

Hello,
I am the IT Director for a Small College Campus and we are having problems with the Adobe Download Assistant in regards to downloading the Mac Adobe CS6 Trials. Regarding specifically the Design and Master Suites. I was able to download the Adobe Acrobat Pro XI trial as well as the Photoshop CS6 trial without problem, but when downloading the full Suite trial, I consistantly first get the 110 error, then if I try to restart the download from where it left off, I get an error 109 or 108. The download typically goes fine until the last couple percent, but near the end I get the error and can not restart the download short of starting over completely, in which case the cycle repeats.
I've done everything in Solution 1 of http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html, with no success. I am also able to download the Windows version of the trial suites, inside a Parallels virutal machine running Windows 7 without error, on the same machine that gives me the error for the Mac version. It seems to only affect the Mac downloads. I tested the same download on the same machine, but off-campus and was able to complete the download, so I think it may have to be a communication error in regards to our firewall, but I'm not sure why it would only effect the Mac Suite downloads. Taking down our firewall completely is not an option.
I have tried multiple browsers to start the ADA install from, as well as multiple machines running different operating system versions (Mac 10.8 Mountain Lion and 10.7 Lion/10.6 Snow Leopard - I'm not sure exactly which previous version it was) with no success. Both computers were on an Ethernet, hardline connection; no wireless. Any suggestions would be appreciated as our production department is starting a Creative Cloud account and would like to be able to use the download manager instead of the direct download links, from another support topic, I have provided them with for the time being, as they can be difficult to find at times, as well as less reliable.
Thank you for any help you can provide.

Creative Cloud uses the Adobe Application Manager as opposed to the Adobe Download Assistant. You are right though the error messages which you are posting indicate a failure of the network connection. Since the same computer works off your college network it does sound like a configuration problem with your firewall configuration.
I would recommend working with the manufacturers of your firewall to determine how to properly allow access. You may also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which does provide some guidence for general system related errors.

Adobe Download Assistant isn't working

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