Adobe Download Assistant Issues

Im trying to download Light room trial and download assistant freezes when i try to log in. Ive set the permissions uninstalled and reinstalled adobe air and assitant manager... What can be done?
Also when i uninstall it, i get:
Warning 1910. Could not remove Shortcut Adobe Download Assistant.lnk. Verify the shortcut file exists and that you can access it.

You can download the trial version of the software directly without using the download assistant via the site linked below.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site.
http://prodesigntools.com/tag/ddl

Similar Messages

  • Issue with installing Adobe Download Assistant

    I am trying to install the cs6 photoshop free trial and it requires to download and install the Adobe Download Assistant, when I try to install Adobe Download Assistant a message pops up saying that I am required to download a version of Adobe AIR in order to install it. I downloaded Adobe AIR from this link http://www.adobe.com/go/getair and then I tried to install Adobe Download Assistant but the same message about Adobe AIR keeps popping up even though I have already downloaded it. Please help me, thankyou.

    Use this:
    Direct Download Links for Adobe Software
    Mylenium

  • Mac CS6 Suite Adobe Download Assistant Error 110, 109, 108

    Hello,
    I am the IT Director for a Small College Campus and we are having problems with the Adobe Download Assistant in regards to downloading the Mac Adobe CS6 Trials. Regarding specifically the Design and Master Suites. I was able to download the Adobe Acrobat Pro XI trial as well as the Photoshop CS6 trial without problem, but when downloading the full Suite trial, I consistantly first get the 110 error, then if I try to restart the download from where it left off, I get an error 109 or 108. The download typically goes fine until the last couple percent, but near the end I get the error and can not restart the download short of starting over completely, in which case the cycle repeats.
    I've done everything in Solution 1 of http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html, with no success. I am also able to download the Windows version of the trial suites, inside a Parallels virutal machine running Windows 7 without error, on the same machine that gives me the error for the Mac version. It seems to only affect the Mac downloads. I tested the same download on the same machine, but off-campus and was able to complete the download, so I think it may have to be a communication error in regards to our firewall, but I'm not sure why it would only effect the Mac Suite downloads. Taking down our firewall completely is not an option.
    I have tried multiple browsers to start the ADA install from, as well as multiple machines running different operating system versions (Mac 10.8 Mountain Lion and 10.7 Lion/10.6 Snow Leopard - I'm not sure exactly which previous version it was) with no success. Both computers were on an Ethernet, hardline connection; no wireless. Any suggestions would be appreciated as our production department is starting a Creative Cloud account and would like to be able to use the download manager instead of the direct download links, from another support topic, I have provided them with for the time being, as they can be difficult to find at times, as well as less reliable.
    Thank you for any help you can provide.

    Creative Cloud uses the Adobe Application Manager as opposed to the Adobe Download Assistant.  You are right though the error messages which you are posting indicate a failure of the network connection.  Since the same computer works off your college network it does sound like a configuration problem with your firewall configuration.
    I would recommend working with the manufacturers of your firewall to determine how to properly allow access.  You may also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which does provide some guidence for general system related errors.

  • Adobe download assistant will not work on my machine?

    Adobe download assistant will not work on my machine. When i try to start it i get a message saying "Sorry an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." Any ideas what to do

    Are you using Mac OS?  If so please try removing the Adobe Download Assistant from your Applications folder and try again.  This issue is documented in the Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html.

  • Adobe Download Assistant Will Not Recognize My Adobe ID

    I've been an Adobe customer / forum user since before ID's were tied to email addresses.  My product registrations going back to 1996 through CS 5.5 apps are recorded under that ID.  Since I have to change my email address every couple years to escape spammers, I do not want to change my Adobe ID (and go through the hassle of re-recording the record of registered apps) to a "fluid" ID like an email address.
    Automatic registration and now Adobe Download Assistant will not accept an Adobe ID that is not an email address, yet I can still use it to 'manually' register new / upgrade product purchases.  The problems this poses are two-fold:
    Since I can only manually register new / upgrade products, I cannot obtain any "registration bonus" downloads.
    I cannot download trial versions of apps I want to check out.
    Adobe needs to get its act together and tell its gen-X / Millenials / Kid Web and software development staff that not all Adobe IDs are email addresses, but might also be a unique user ID string.
    Further, due to an individual's email address volatitility (virtually everyone in my email address book had their email address change every 2- 3 years due to ISP demise, merger, personal relocation, job change etc.), Adobe should return to - or at least give precedence to - the model of UID / PW authentication instead of email address / PW authentication.  This would lower Adobe maintenance effort / cost for user accounts as one could simply sign in with UID + PW and change email address for the account as necessary.  As it is now, Adobe CANNOT deal with a user whose email address changes. 
    When Adobe changed from UID precedence to email precedence, I could not register Acrobat Pro (2007) during registration so I used my email address at that time to register the product.  When that email address ceased to exist, I tried to get Adobe to transfer that registration to my old [non-email address] Adobe ID, and, over several months of email exchanges, they ended up admitting they could not do it.  I could not make the change as the SN was already marked as used in there system so simply re-registering it to my existing account wouldn't work either.
    This has been an ongoing issue with "legacy" users since 2006 at least, and NEEDS TO BE RESOLVED ASAP!!!!
    Wayne M Cole AGCV CSCV, CLVI
    Proprietor
    IHP Legal Video Service
    Infinity Heart Producfions,
    Contributing Editor,
    Government Video Magazine

    There you go MISSING THE POINT AGAIN!! My Registered products WILL NOT FOLLOW MY UID IF I CHANGE IT, NEVER DID SINCE 2007.  Saying the will is false information which I alerted Adobe to back in 2007 and is a problem y'all never fixed.    
    Just a little over a week ago, I got I got LightRoom 4 ug from a LR 3 I had purchased in March.  Signing on with my legacy UID (non-email) allowed me ADD those registrations to my account, as I had cor CS 5.5, 4, 3, etc. etc.  Now, isn't it odd that the very day after I posted here, when I sign in to my account it shows NO REGISTERED PRODUCTS!!!  If I look at my order history, it has orders from Adobe store from last weeks CS6 MC purchase back to 2007 when I started buying from Adobe directly after the local brick and mortar resellers disappeared. 
    So I try to register CS6 MC, it tells me the SN is already in use.  I try open a PDF document and it tells me I have to first register and agree to the Acrobat Pro X license before I open a doc - and it was an UPGRADE FROM CS 5.5 MC.  I try to run CS 5.5 apps and they tell me I have to purchase a license since the trial period is over - HUH!  Until I posted here it was working FINE.  I go back to my acccount (non-email UID sign in) and check my profile - Lo and behold SOMEONE (not me) has changed the UID to an email address instead of the non-email UID I sign in with AND DELETED ALL MY PRODUCT REGISTRATIONS!
    Naturally, your software does not let me put it back to the same UID I use to sign on with so THE LINK TO ALL MY REGISTERED PRODUCTS IS GONE, I CANNOT REGISTER NEW ONES (which was no problem just a day or two before posting here) WHICH PROVES WHAT I WAS TOLD IN 2007 - WHEN YOU CHANGE UID'S YOUR LEGACY REGISTRATIONS WILL BE LOST!!!
    So, in summary you (Adobe at least, and I suspect you personally) went in and messed with my legacy account, deleting all my registrations, as I was told in 2007 would happen and advised to keep the old UID if I did not want to blow away those registrations, when I explicity did NOT want to make such changes.  And, should I need an SN for some upgrade offer or to install an update for an older product that I did not transition to the new facility, I have to HOPE that I had I can find the original purchase invoice and that there is a copy of the SN / Reg card attached to it.
    THANKS A PANT LOAD!!

  • Adobe Download Assistant - Adobe Premiere Elements 11

    Adobe Download Assistant will not allow the selection of Premiere Elements 11 in English to download.  How do I get the trial version?

    Hi,
    Please use this link to reinitiate the download : Premiere Elements 11 Trial
    Do let us know if you continue to face the same issue.
    Thanks

  • Adobe Download Assistant keeps crashing

    I was trying to install adobe creative master suite trial on to my mac but adobe download assistant continued to crash before it opened.
    I am using the latest version macbook pro and i have attempted to download other program trials but it does the exact same thing.

    Try turning off Automatic Graphic Switching in your Energy Saver Preference pane.  We are investigating an issue with Apple where Adobe AIR has had difficulty with this setting turned on.  This could explain why the Adobe Download Assistant is crashing.

  • Adobe CS6 Master Collection Trial and Adobe Download Assistant keeps freezing.

    I am downloading Adobe CS6 Master Collection Trial but Adobe Download Assistant keeps freezing.  I have tried to to start the download process over again, but keep running into the same issue.  Please help.

    MsGlamVixenn,
    Please refer the solution in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
    If you continue to face difficulties you can try initiating a direct download by following the steps listed at http://forums.adobe.com/thread/981369

  • Adobe Download Assistant isn't working

    I am running Windows 8. I am currently using the CS5 master coll w/no issues. I have downloaded the download assistant, However when I double click it nothing is happening. I have tried to run the compatability tool etc... w/no effect.

    Please check your firewall settings to see if the Adobe Download Assistant is listed as an exclusion.  Alternately you can initiate a direct download of the software by following the steps listed at http://forums.adobe.com/thread/981369.

  • Adobe download assistant download not complete

    adobe download showed download completed but every next time i open my system and check for acrobat it again shows download in process..what to do?

    After following the steps found in the link above, a window popped up stating that my computer was currently running the most recent update of Adobe AIR. Yet the Adobe Download Assistant will not open past the Adobe AIR Licesnsing Agreement box, which I have "Agreed" to. I tried uninstalling and re-installing Adobe AIR three times. I have downloaded everything to my desktop, as suggested, ran as the administrator, but still NOTHING. Any other suggestions? I have downloaded content from Adobe before successfully without using the Adobe Download Assistant, never had any issues at all. I have uninstalled and re-installed all of the necessary applications, and still no luck. I have been messing with this for 4 days! I am the administrator of the computer I am downloading to, there should be no restrictions.

  • Adobe Download Assistant will not install.

    I'm attempting to install the trial version of Design Premium CS5.5, but the Adobe Download Assistant will not install. It appears to be installing after I click on the installer--a window loads that says "Installing"--but then nothing happens. Nothing loads. Nothing shows up in the Applications folder. After trying this many, many times (with different browsers and after many refreshes and computer restarts), I'd sometimes get an error message that I need Adobe Air. When I try to install Adobe Air, I have the same issue: nothing happens. What can I do? I am using a brand new MacBook Pro.

    I had a very very similar issue on my MacBook Pro as well with ADA. Solved it about 30 minutes ago. I found a post from late December that suggested trying the following:
    System Preferences
    Energy Saver
    Uncheck "Automatic Graphic Switching" at the top of the page.
    Install Adobe Air
    Profit.
    Hope it works for you too, I was ready to throw this box out the window.

  • Adobe Download Assistant does not respond

    I have been racking my brain for days attempting to fix this. I am attempting to download a trial, but the installtion process of Adobe Download Assistant will not complete. After I click "Agree" on the Adobe AIR Licensing Agreement, the screen closes and nothing happens. I have downloaded Adobe Download Assistant to my desktop, I have disabled all firewalls/protection programs, and pretty much EVERYTHING suggested online, but still nothing. If I attempt to download a trial, the Adobe Download Assistant opens, attempts to install, and then once I get to the Adobe AIR Licesnsing Agreement, I hit "AGREE" and the download assistant closes and will go no further. PLEASE help me! I am using Windows XP 2007.

    After following the steps found in the link above, a window popped up stating that my computer was currently running the most recent update of Adobe AIR. Yet the Adobe Download Assistant will not open past the Adobe AIR Licesnsing Agreement box, which I have "Agreed" to. I tried uninstalling and re-installing Adobe AIR three times. I have downloaded everything to my desktop, as suggested, ran as the administrator, but still NOTHING. Any other suggestions? I have downloaded content from Adobe before successfully without using the Adobe Download Assistant, never had any issues at all. I have uninstalled and re-installed all of the necessary applications, and still no luck. I have been messing with this for 4 days! I am the administrator of the computer I am downloading to, there should be no restrictions.

  • Downloading a trial - problem with the Adobe Download Assistant

    Q: What is the Adobe Download Assistant?
    A: Trial versions of Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements are downloaded using the Adobe Download Assistant — a small application that is meant to improve download reliability and avoid issues that commonly occur during large downloads, such as frequent disconnects. After the trial product is downloaded, Adobe Download Assistant should automatically start installing the product.
    Q: I installed the Adobe Download Assistant, but my trial didn't download?
    A: Under certain conditions, the Adobe Download Assistant installs but does not immediately start downloading the trial product. If this happens:
    1. Quit the Adobe Download Assistant.
    2. In your browser, return to the product trial download page on Adobe.com. Refresh the page, then click the Download now button again and follow the prompts.
    Important: When you start the download, be sure to select your User folder or Desktop folder. A common cause of errors are due to attempts to download the Adobe Download Assistant to the Program Files/Applications folder. The Adobe Download Assistant only downloads the trial application files. Once the download is complete it will  launch the application installer; when the installer  is launched you can then choose to install the actual trial application into the Program Files/Application folder.
    For more info, see
    Troubleshoot Adobe Download Assistant
    or
    Adobe Download Assistant FAQ
    Q: I've have a problem on Windows 7. The download manager just sits there, and does nothing, even after I navigate back to the trial page. It turns out that you can't install Flash in the Programs folder. You have to pick a different folder for ADA to actually work?
    A: You are correct, the Adobe Download Assistant does not have sufficient permission to save files to the Program Files folder. If you run the Adobe Download Assistant as an administrator, or save to a different location (for example, in your Users folder), this should resolve the issue.
    Q: When I try and download the Creative Suite Design Premium the Download Assistant opens and I log in. On the top it says "Welcome, User" but on the bottom right below the action bar for the download it says "Sign in ith your Adobe ID to continue" and the action/download bar just sits there. I have quit and restarted numerous times and even left it running all night. Nothing is working though. I have Windows 7 Home Premium and see no error messages.
    A: Try opening your browser by right-clicking in the start-programs menu and select "Run as Administrator".
    Q: I am trying to download the Premiere trial version onto Windows. I had no issues installing Adobe Download Assistant, however when I tried to log in, it came up with error 100, claiming it could not communicate with the internet.
    A: Many of the errors which forum users are experiencing with the download process is due to trying to download to the Program Files/Applications folder. This seems to cause Error 100, 101, 107, and even problems with being able to extract the install files after the download completes. The Adobe Download Assistant is only downloading the install files.  Once the download is complete it will then launch the installer.  Once the installer itself is launched you can then install to the Program Files/Application folder.
    Q: I've tried everything and nothing works. I'm really frustrated and I don't know what else to do. How can I download a trial?
    A: Another way to get trials of Adobe software is to sign-up for a Free Creative Cloud Membership. With Creative Cloud Membership you can download full, downloadable 30-day trials of all our CS6 Master Collection straight to your desktop, and store up to 2GB of files. Alternately, you can review http://forums.adobe.com/thread/981369 which provides information on how to obtain direct downloads.

    I have suddenly become computer illiterate... that's the only conclusion I can draw from my total failure to install the Premiere Pro CS6 trial version for Mac.
    Step1: I downloaded the Adobe Downloader Assistant installer and installed ADA in the default location (/Applications), which then was followed by said ADA launch. I logged in, selected PP and started a 2 hrs download of a 1.7 GB file.
    Step2: I come back after a while and find a nice DVD icon on my Desktop, reading PP CS6: Great! I quit ADA and open that folder, to find another folder in it, with 3 subfolders and an "Install" application. Click on it. Nada. Reclick on it. Same + an error -1704 "can't open application".
    Step3-30: I am cutting a long story short, but after reading all the support threads I could find, trying to reinstall ADA on my desktop, relog on the website, restart and cancel PP CS6 download a few times (without ADA noticing that there was already a 1.7 GB corresponding to that same file), and repeatedly failed to launch the install.app, I decided to act stupidely and remove all files and go to:
    Step 31: reinstall ADA, re-download PP CS6.
    Step 32: I waited after the install, nothing happened so I went to the new PP CS6 "DVD" and found the "install" app, which reliably did not start anything.
    Step 33: I rebooted. After the reboot, the DVD was gone, replaced by an empty folder of the same name...
    Step 34: me typing all this... I am using a 2011 iMac running Lion and Creative Suite CS 5.5. Thanks for any pointers...

  • Error 103 on Mac 10.7.4 having downloaded PS CS6 using the Adobe Download Assistant. Why?

    I let the assistant do and chose everything that happened (is there another way?) and yet I am getting this error 103. I have found and read all the other questions on error 103 but none of the contain and actual solution. Plase HELP!

    I think I might have to resort to downloading the program from an illegal torrent, just so that I can use my legitimate-purchased product key on it. Would that constitute a form of intellectual property irony?
    I am in total agreement with PeterBFreeman. I download 20-30 GB of data per week from other sources at a fast rate, with no problems. Obviously my internet connection speed is not the issue. Nor is my ISP--like PeterBFreeman above, I have tried to do this at two locations with different ISP providers. Could it possibly be that the download-speed problems are on Adobe's end? Because that would make way way way more sense...
    And by the way, Manish in comment #3 posted a solution to every error EXCEPT error 103. Exactly which of the 10 or so solutions he provides applies to error 103? Or do I just blindly follow them all, hoping that one will work? Do you really know if any of these will work, or are you just blindly throwing solutions at me hoping that you might get lucky?
    FYI, like i clearly stated earlier, I also did a direct download...four times...each of which failed miserably (error 4960--failure mounting dmg file). I wish I could just walk away, but I absolutely depend on Adobe products to survive. So I am stuck. I feel like a battered spouse.
    After sifting through a number of forums and double speak--the real problem seems to be that both the Adobe Download Assistant and the direct download links have a very hard time producing an uncorrupted file. The download assistant is supposed to smooth out this problem--and under ideal circumstances, it should be able to peice together a workable file. But alas, download assistant can't seem to do the one thing it is supposed to do--and getting an uncorrupted file seems more like a crapshoot than anything else as PeterBFreeman suggests.
    The direct download links also have problems because I can never seem to get a decent download speed--and either it times out or my browser cancells the downloads due to slow download speeds (this happens when I have no other problems with download speed for other applications, programs, media). The four times I did finally download the entire file (twice via direct download and twice via download assistant) I got errors 4960 and error 103 respectively.
    Yet, the answer we keep getting from Adobe is, "keep doing the same even though you get the same crappy result every time". This is literally insane. Or I get just straight aversion of the question--either blaming my ISP, or my internet speed or by calling my problem "Rare" when it clearly isnt that rare.
    Error 103 is an adobe error. This means that someone at Adobe came up with the number (103) which corresponds with whatever the error is. Telling me that it is rare without indicating what the error is seems just like bad customer service. The problem is clearly beyond your customer service unit. Please please please, go find a person who knows what error 103 is and ask them the following:
    1) What is error 103? (i.e. can you give me a semi-coherent definition of what error 103 is?)
    2) What causes error 103? (other than it being rare?)
    3) Can you give me some step by step instructions to fix or avert this problem? (instructions for error 103. Not error 100, 101, 102, 104, etc)
    4) If the causes can be many, what are they and can you give me step by step instructions for each of the possible causes?

  • I downloaded Adobe Acrobat XI Pro - I signed in and now all I get is the Adobe Download Assistant with a prompt to keep downloading the program or help page.

    I downloaded Adobe Acrobat XI Pro - I signed in and now all I get is the Adobe Download Assistant with a prompt to keep downloading the program or help page. How can I launch the actual program and not the Assistant?
    Under the download or application file I only have the Assistant program

    Moving this discussion to the Acrobat Installation & Update Issues forum.
    Isabellasf have you ran the installation files which were downloaded?  By default they are downloaded to the download folder within your User folder.

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