Adobe Download Assistant- Stuck at login?

I downloaded Adobe Download Assitant today, finally having gotten it to download. However, after opening and attempting to login, I realized something: I was stuck on this screen! What is this, why is it stuck like this, and how do I make it go past this?

Does it give you any specific error message?
Are you behind a Firewall that might be preventing the Download Assistant to communicate with Adobe.com?
Please also have a look at: http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html. This document lists some common errors and resolutions.
Let us know how it goes.

Similar Messages

Adobe download assistant - stuck!

trying to download the photoshop cs5 trial and need to (of course) download the adobe download assistant first, however, its downloading fine but once it has been opened and the loading bar has came up as if it has been installs, nothing happens after that. it doesnt seem to install anywhere or open up so i can continue with the trial download.
i have previously downloaded it on the same model of mac and had no problems.
any suggestions?

Hi again,
I have tried downloading adobe air seperately but it kept coming up with the same 'need to download adobe air' message, even though that is what i was trying to download.
I have (so far) managed to get around that by moving the installer files into my own documents - it had previously had appeared as a device? - and now it seems to be installing fine.
Thanks for your help anyway!
Hopefully this will help if a similar situation comes up with someone else.
thanks again.

Adobe Download Assistant stuck at "Sign in with your Adobe ID to continue".

I'm trying to download Photoshop and I've downloaded Adobe Download Assistant and signed in, and it still says "Sign in with your Adobe ID to continue". The assistant does count be as signed in though, since it says my name on the top bar (where it says "Welcome, (name)"). I've tried downloading other programs from it, tried restarting the program, and tried restarting my computer and I keep getting the same error. Help?

Hi!
I had the same problem, and I made sure I had enough space on the disk.
However, what seemed to help, was to change the location to another disk.
It might have helped to change to another folder or to start the download assistant as an administrator, I didn't get to try that, but atleast it worked for me when I changed the location, and I encourage others with the same problem to try the same or any of the other methods mentioned above.
Hope this helps

Adobe Download Assistant stuck on "Extracting"

Yesterday I tried to download the Creative Suite Master Collection trial for school, I have a key gen license from my school to enter once the trial product is downloaded. Im using a mac book pro Lion 10.7.2. It took a few hours to download and then it said "Extracting....this may take a while", I let it be all night and it still has done nothing. it wont let me pause or restart the download. i have tried shutting down my computer and quiting out of everything. But everytime the download assistant opens it pops up with an error 105 and says the download is already in the queue. I dont know how to delete it from the queue or get it to restart. Any help or suggestions is much appreciated.

The solution provided by Preran in message #1 should allow you to cancel the download. If you continue to experience difficulties then you can initiate a direct download by following the steps listed at http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html.

The Adobe Download Assistant is stuck at extracting software

Trial download has been stuck on extracting (several hours). Clearly something is wrong. How does one stop this? and reinstall software?

Utahjude this often can occur if you chose a directory/folder which the Adobe Download Assistant does not have sufficient access too. You will want to cancel the download if possible. If not then please complete solution 2 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_2.
As alternative please see http://forums.adobe.com/message/5418120#5418120 for information on how to download the majority of Adobe software installation files without the use of the Adobe Download Assistant.

Error 100, when trying to login on adobe download assistant.

.

Hi Lulu McLeod,
Please refer the solution in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
If you continue to face difficulties you can try initiating a direct download by following the steps listed at http://forums.adobe.com/thread/981369

Adobe Download Assistant not working after bluescreen

I like to get the trial for Photoshop Elements 10 but the ADA is broken:
Under Windows 7 I already used the ADA to download and install Adobe Premiere 10 successfully a week ago.
Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:
- after startup it doesn't list any (!!!) product to download. The list is just empty
- I can enter my username and password and click login. Then the buttons are greyed out and nothing else happens. I have to kill the application with the task manager then.
- I can apply for a new user account but it greys out and gets stuck like as the login.
- The help buttons lead to empty Pages in the web browser.
I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.
I tried to find direct download links (the FAQs told me that there should be some) but every download page will use the ADA. I'd be fine with a plain ftp page for the trials. :-)
I'm an IT professional but I've no idea how to get ADA working, wiped from disk to get it reinstalled or to download the trials on another way. Please help.

I will try to install at a different location this afternoon.
The other thread handles a different situation: "... the Adobe Download Assistant launches, asks me to sign in ... I get a nice "Welcome, Steve" message ... and a list of related products below with links to download their trials ... The Help link takes me to an Adobe Download Assistant FAQ page ..."
- I cannot sign in and don't get a welcome message.
- I don't see a list of products.
- The help link takes me to an empty page.
BUT: where does the ADA get the list of products from? Is it online or local? If everything is online where I am blocked (sign in, list, help), I'll check the firewall. Perhaps the bluescreen crash changed something.

Error 103 on Mac 10.7.4 having downloaded PS CS6 using the Adobe Download Assistant. Why?

I let the assistant do and chose everything that happened (is there another way?) and yet I am getting this error 103. I have found and read all the other questions on error 103 but none of the contain and actual solution. Plase HELP!

I think I might have to resort to downloading the program from an illegal torrent, just so that I can use my legitimate-purchased product key on it. Would that constitute a form of intellectual property irony?
I am in total agreement with PeterBFreeman. I download 20-30 GB of data per week from other sources at a fast rate, with no problems. Obviously my internet connection speed is not the issue. Nor is my ISP--like PeterBFreeman above, I have tried to do this at two locations with different ISP providers. Could it possibly be that the download-speed problems are on Adobe's end? Because that would make way way way more sense...
And by the way, Manish in comment #3 posted a solution to every error EXCEPT error 103. Exactly which of the 10 or so solutions he provides applies to error 103? Or do I just blindly follow them all, hoping that one will work? Do you really know if any of these will work, or are you just blindly throwing solutions at me hoping that you might get lucky?
FYI, like i clearly stated earlier, I also did a direct download...four times...each of which failed miserably (error 4960--failure mounting dmg file). I wish I could just walk away, but I absolutely depend on Adobe products to survive. So I am stuck. I feel like a battered spouse.
After sifting through a number of forums and double speak--the real problem seems to be that both the Adobe Download Assistant and the direct download links have a very hard time producing an uncorrupted file. The download assistant is supposed to smooth out this problem--and under ideal circumstances, it should be able to peice together a workable file. But alas, download assistant can't seem to do the one thing it is supposed to do--and getting an uncorrupted file seems more like a crapshoot than anything else as PeterBFreeman suggests.
The direct download links also have problems because I can never seem to get a decent download speed--and either it times out or my browser cancells the downloads due to slow download speeds (this happens when I have no other problems with download speed for other applications, programs, media). The four times I did finally download the entire file (twice via direct download and twice via download assistant) I got errors 4960 and error 103 respectively.
Yet, the answer we keep getting from Adobe is, "keep doing the same even though you get the same crappy result every time". This is literally insane. Or I get just straight aversion of the question--either blaming my ISP, or my internet speed or by calling my problem "Rare" when it clearly isnt that rare.
Error 103 is an adobe error. This means that someone at Adobe came up with the number (103) which corresponds with whatever the error is. Telling me that it is rare without indicating what the error is seems just like bad customer service. The problem is clearly beyond your customer service unit. Please please please, go find a person who knows what error 103 is and ask them the following:
1) What is error 103? (i.e. can you give me a semi-coherent definition of what error 103 is?)
2) What causes error 103? (other than it being rare?)
3) Can you give me some step by step instructions to fix or avert this problem? (instructions for error 103. Not error 100, 101, 102, 104, etc)
4) If the causes can be many, what are they and can you give me step by step instructions for each of the possible causes?

How to download Adobe After Effects CS6 trial from the Adobe Download Assistant?

Hi guys,
I am a complete novice so im a bit stuck. I am trying to trial the Adobe AE CS6 but ive got to the download assistant and come to a dead end.
what do i do next?
many thanks!

What computer/OS are you trying to download After Effects on?
Make sure that your computer meets the System requirements for running After Effects. For example, AE requires a 64-bit operating system. If you're on a 32-bit version of Windows, you will be unable to install AE.
If you meet the system requirements, try one of the following:
Restart the browser and from the website, try downloading After Effects again.
Sign in to Adobe Download Assistant, and then from the Show Me menu choose Video, and then click the left/right arrows till you find After Effects CS6.

Unable to invoke CFC when trying to connect Adobe Download Assistant

I am running Mac OS X (10.10.2).
When Trying to connect Adobe Download Assistant with my regular Adobe-ID credentials I see following error message:
unable to invoke CFC - The method login was not found in component tdrc.tdrcfacade.
Is there a way to "repair" Download Assistant or to install the recent version?
Thanks in advance
Enrico

Hi Jeff,
that's the catch.
Uninstall and installing a product worked.
I am doing a test on Acrobat.
Thanks a lot.
Enrico

Adobe Download Assistant

Frustrated, trying to Download Adobe Acrobat Pro and cant even login to Adobe Download Assistant.
(Error 100 check network connection); which is fine. I have already installed the program twice because I had the same problem yesterday!
What's the solution?

Troubleshoot Adobe Download Assistant
Mylenium

Error 100 Adobe download Assistant.

Hello Everyone,
I tried installing the free trial version of adobe Indesign CS5 from adobe, but i am stuck with the error 100, i tried all possible ways i found in forums to resolve it but couldn't make a way out.
I disabled cookies, removed cache, disabled anti virus, disabled firewall, but still getting the same error when i am trying to create connection from adobe download assistant with my adobe ID. Please anyone suggest some way out to this..

Hi Everyone,
I am posting on this topic because I have the same problem.
When I launch Adobe Download Assistant to install the trial version of InDesign CS5.5, I receive the Error 100 message.
I have tried every steps of solution 1 but nothing works.
My OS is Windows 7 ; 64 bits.
I have also downloaded Adobe AIR and the last version of Java for both windows 64 bits and 32 bits.
I start getting desperate because I really need this software so if anyone can help, it would be really nice !
Sorry if my English is not perfect, I am not a native English speaker.
Thanks a lot !

Adobe Download Assistant, and Adobe Ilustrator CS6

Please remove this program from this computer. It downloaded (taking up a lot of time), and now I find it can not help me make the conversion I'm after, and it's stuck on my computer- it won't remove or uninstall.
Don't ask me to go to FAQ because it won't SOLVE the problem.
You have the technology to download it so, so now take it back!
I'll try your products on a new computer.
Mel1nda

Dear Mr. Wright,
I appreciate your concern. But again, please wipe out anything about me on your database. To make a long story short, my patience endured through telephone conversation with an agent (for which I waited about one full hour.)
The chats also failed to address my problem.
You have the technology to resolve the issue of Adobe Assistant, and the Adobe Illustrator. It just became a dead and wasted presence on my computer.
Next, I know when I should visit the FAQ. I don't need to do that.
I appreciate your E-mail, but to me it seems that sloppy organization is a result of poor inter-department communication.
A good chunk of your revenue comes from little people like me. I'm not oversimplifying the matter; you do have the resources to trouble-shoot. But from what I had experienced, too many of your agents were ill-equipped to advise; and when they do make the effort, they tell me what I already know, or I get cut off when trying to pull out the ID number of that transaction.
I might try it again when my new computer arrives, or- I will not do business with Shutterstock anymore.
With all due respects,
Melinda de los Santos
Date: Sat, 9 Jun 2012 12:18:37 -0600
From: [email protected]
To: <removed by moderator>
Subject: Re: Adobe Download Assistant, and Adobe Ilustrator CS6 Adobe Download Assistant, and Adobe Ilustrator CS6
Re: Adobe Download Assistant, and Adobe Ilustrator CS6
created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Mel1nda this a public forum so you may not always receive an immediate response through this support channel. Which operating system are you using? This will allow myself or another forum member to provide you with the appropriate directions to remove the software.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Adobe Download Assistant, and Adobe Ilustrator CS6
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Start a new discussion in Trial Download & Install FAQ by email or at Adobe Forums
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How do I finish downloading Adobe Download Assistant for trial CS6 Production Premium?

I cannot finish downloading the Adobe Download Assistant for the trial CS6 Production Premium because it is stuck on the "Extracting- this may take a while" phase. Before that, a prompt came up saying: "The following disk images cannot be displayed. Image: ProductionPremium_CS6," and on the other column, it read: "Reason: Invalid checksum..." I don't know what to do, please help.
-Lara

Download again using another browser.
Mylenium

Why does Adobe Download Assistant persistently reject my ID and password which have been in Adobe us

Why does Adobe Download Assistant persistently reject my ID and password which have been in Adobe use for years?

Yes, I'm able to login with my Adobe ID and password, and have done so for at least 15 years. But the moment I use Adobe Download Assistant they're both rejected with "Error 100" without explanation. I have tried to reset both on about 6 occasions over two days. The rejection continues; no explanation. In other words, I am refused a trial download of CS6 (pending later purchase). I have had Photoshop since v3.0 and still have every version since then. Frankly, Adobe has become a vast overfed amoebe with independently activated tentacles that are out of central control and disconnected from other parts of the empire. This event has been happening to many other Photoshop loyalists, according to Google data, and it's becoming more and more likely that I may abandon Photoshop altogether . Meanwhile I'm continuing to use my CS5 and giving up any further attempts to acquire CS6.

Adobe Download Assistant- Stuck at login?

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