Adobe download assistant - stuck!

trying to download the photoshop cs5 trial and need to (of course) download the adobe download assistant first, however, its downloading fine but once it has been opened and the loading bar has came up as if it has been installs, nothing happens after that. it doesnt seem to install anywhere or open up so i can continue with the trial download.
i have previously downloaded it on the same model of mac and had no problems.
any suggestions?

Hi again,
I have tried downloading adobe air seperately but it kept coming up with the same 'need to download adobe air' message, even though that is what i was trying to download.
I have (so far) managed to get around that by moving the installer files into my own documents - it had previously had appeared as a device? - and now it seems to be installing fine.
Thanks for your help anyway!
Hopefully this will help if a similar situation comes up with someone else.
thanks again.

Similar Messages

Adobe Download Assistant stuck at "Sign in with your Adobe ID to continue".

I'm trying to download Photoshop and I've downloaded Adobe Download Assistant and signed in, and it still says "Sign in with your Adobe ID to continue". The assistant does count be as signed in though, since it says my name on the top bar (where it says "Welcome, (name)"). I've tried downloading other programs from it, tried restarting the program, and tried restarting my computer and I keep getting the same error. Help?

Hi!
I had the same problem, and I made sure I had enough space on the disk.
However, what seemed to help, was to change the location to another disk.
It might have helped to change to another folder or to start the download assistant as an administrator, I didn't get to try that, but atleast it worked for me when I changed the location, and I encourage others with the same problem to try the same or any of the other methods mentioned above.
Hope this helps

Adobe Download Assistant- Stuck at login?

I downloaded Adobe Download Assitant today, finally having gotten it to download. However, after opening and attempting to login, I realized something: I was stuck on this screen! What is this, why is it stuck like this, and how do I make it go past this?

Does it give you any specific error message?
Are you behind a Firewall that might be preventing the Download Assistant to communicate with Adobe.com?
Please also have a look at: http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html. This document lists some common errors and resolutions.
Let us know how it goes.

Adobe Download Assistant stuck on "Extracting"

Yesterday I tried to download the Creative Suite Master Collection trial for school, I have a key gen license from my school to enter once the trial product is downloaded. Im using a mac book pro Lion 10.7.2. It took a few hours to download and then it said "Extracting....this may take a while", I let it be all night and it still has done nothing. it wont let me pause or restart the download. i have tried shutting down my computer and quiting out of everything. But everytime the download assistant opens it pops up with an error 105 and says the download is already in the queue. I dont know how to delete it from the queue or get it to restart. Any help or suggestions is much appreciated.

The solution provided by Preran in message #1 should allow you to cancel the download. If you continue to experience difficulties then you can initiate a direct download by following the steps listed at http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html.

The Adobe Download Assistant is stuck at extracting software

Trial download has been stuck on extracting (several hours). Clearly something is wrong. How does one stop this? and reinstall software?

Utahjude this often can occur if you chose a directory/folder which the Adobe Download Assistant does not have sufficient access too. You will want to cancel the download if possible. If not then please complete solution 2 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_2.
As alternative please see http://forums.adobe.com/message/5418120#5418120 for information on how to download the majority of Adobe software installation files without the use of the Adobe Download Assistant.

Adobe Download Assistant not working after bluescreen

I like to get the trial for Photoshop Elements 10 but the ADA is broken:
Under Windows 7 I already used the ADA to download and install Adobe Premiere 10 successfully a week ago.
Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:
- after startup it doesn't list any (!!!) product to download. The list is just empty
- I can enter my username and password and click login. Then the buttons are greyed out and nothing else happens. I have to kill the application with the task manager then.
- I can apply for a new user account but it greys out and gets stuck like as the login.
- The help buttons lead to empty Pages in the web browser.
I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.
I tried to find direct download links (the FAQs told me that there should be some) but every download page will use the ADA. I'd be fine with a plain ftp page for the trials. :-)
I'm an IT professional but I've no idea how to get ADA working, wiped from disk to get it reinstalled or to download the trials on another way. Please help.

I will try to install at a different location this afternoon.
The other thread handles a different situation: "... the Adobe Download Assistant launches, asks me to sign in ... I get a nice "Welcome, Steve" message ... and a list of related products below with links to download their trials ... The Help link takes me to an Adobe Download Assistant FAQ page ..."
- I cannot sign in and don't get a welcome message.
- I don't see a list of products.
- The help link takes me to an empty page.
BUT: where does the ADA get the list of products from? Is it online or local? If everything is online where I am blocked (sign in, list, help), I'll check the firewall. Perhaps the bluescreen crash changed something.

Error 103 on Mac 10.7.4 having downloaded PS CS6 using the Adobe Download Assistant. Why?

I let the assistant do and chose everything that happened (is there another way?) and yet I am getting this error 103. I have found and read all the other questions on error 103 but none of the contain and actual solution. Plase HELP!

I think I might have to resort to downloading the program from an illegal torrent, just so that I can use my legitimate-purchased product key on it. Would that constitute a form of intellectual property irony?
I am in total agreement with PeterBFreeman. I download 20-30 GB of data per week from other sources at a fast rate, with no problems. Obviously my internet connection speed is not the issue. Nor is my ISP--like PeterBFreeman above, I have tried to do this at two locations with different ISP providers. Could it possibly be that the download-speed problems are on Adobe's end? Because that would make way way way more sense...
And by the way, Manish in comment #3 posted a solution to every error EXCEPT error 103. Exactly which of the 10 or so solutions he provides applies to error 103? Or do I just blindly follow them all, hoping that one will work? Do you really know if any of these will work, or are you just blindly throwing solutions at me hoping that you might get lucky?
FYI, like i clearly stated earlier, I also did a direct download...four times...each of which failed miserably (error 4960--failure mounting dmg file). I wish I could just walk away, but I absolutely depend on Adobe products to survive. So I am stuck. I feel like a battered spouse.
After sifting through a number of forums and double speak--the real problem seems to be that both the Adobe Download Assistant and the direct download links have a very hard time producing an uncorrupted file. The download assistant is supposed to smooth out this problem--and under ideal circumstances, it should be able to peice together a workable file. But alas, download assistant can't seem to do the one thing it is supposed to do--and getting an uncorrupted file seems more like a crapshoot than anything else as PeterBFreeman suggests.
The direct download links also have problems because I can never seem to get a decent download speed--and either it times out or my browser cancells the downloads due to slow download speeds (this happens when I have no other problems with download speed for other applications, programs, media). The four times I did finally download the entire file (twice via direct download and twice via download assistant) I got errors 4960 and error 103 respectively.
Yet, the answer we keep getting from Adobe is, "keep doing the same even though you get the same crappy result every time". This is literally insane. Or I get just straight aversion of the question--either blaming my ISP, or my internet speed or by calling my problem "Rare" when it clearly isnt that rare.
Error 103 is an adobe error. This means that someone at Adobe came up with the number (103) which corresponds with whatever the error is. Telling me that it is rare without indicating what the error is seems just like bad customer service. The problem is clearly beyond your customer service unit. Please please please, go find a person who knows what error 103 is and ask them the following:
1) What is error 103? (i.e. can you give me a semi-coherent definition of what error 103 is?)
2) What causes error 103? (other than it being rare?)
3) Can you give me some step by step instructions to fix or avert this problem? (instructions for error 103. Not error 100, 101, 102, 104, etc)
4) If the causes can be many, what are they and can you give me step by step instructions for each of the possible causes?

How to download Adobe After Effects CS6 trial from the Adobe Download Assistant?

Hi guys,
I am a complete novice so im a bit stuck. I am trying to trial the Adobe AE CS6 but ive got to the download assistant and come to a dead end.
what do i do next?
many thanks!

What computer/OS are you trying to download After Effects on?
Make sure that your computer meets the System requirements for running After Effects. For example, AE requires a 64-bit operating system. If you're on a 32-bit version of Windows, you will be unable to install AE.
If you meet the system requirements, try one of the following:
Restart the browser and from the website, try downloading After Effects again.
Sign in to Adobe Download Assistant, and then from the Show Me menu choose Video, and then click the left/right arrows till you find After Effects CS6.

Error 100 Adobe download Assistant.

Hello Everyone,
I tried installing the free trial version of adobe Indesign CS5 from adobe, but i am stuck with the error 100, i tried all possible ways i found in forums to resolve it but couldn't make a way out.
I disabled cookies, removed cache, disabled anti virus, disabled firewall, but still getting the same error when i am trying to create connection from adobe download assistant with my adobe ID. Please anyone suggest some way out to this..

Hi Everyone,
I am posting on this topic because I have the same problem.
When I launch Adobe Download Assistant to install the trial version of InDesign CS5.5, I receive the Error 100 message.
I have tried every steps of solution 1 but nothing works.
My OS is Windows 7 ; 64 bits.
I have also downloaded Adobe AIR and the last version of Java for both windows 64 bits and 32 bits.
I start getting desperate because I really need this software so if anyone can help, it would be really nice !
Sorry if my English is not perfect, I am not a native English speaker.
Thanks a lot !

Adobe Download Assistant, and Adobe Ilustrator CS6

Please remove this program from this computer. It downloaded (taking up a lot of time), and now I find it can not help me make the conversion I'm after, and it's stuck on my computer- it won't remove or uninstall.
Don't ask me to go to FAQ because it won't SOLVE the problem.
You have the technology to download it so, so now take it back!
I'll try your products on a new computer.
Mel1nda

Dear Mr. Wright,
I appreciate your concern. But again, please wipe out anything about me on your database. To make a long story short, my patience endured through telephone conversation with an agent (for which I waited about one full hour.)
The chats also failed to address my problem.
You have the technology to resolve the issue of Adobe Assistant, and the Adobe Illustrator. It just became a dead and wasted presence on my computer.
Next, I know when I should visit the FAQ. I don't need to do that.
I appreciate your E-mail, but to me it seems that sloppy organization is a result of poor inter-department communication.
A good chunk of your revenue comes from little people like me. I'm not oversimplifying the matter; you do have the resources to trouble-shoot. But from what I had experienced, too many of your agents were ill-equipped to advise; and when they do make the effort, they tell me what I already know, or I get cut off when trying to pull out the ID number of that transaction.
I might try it again when my new computer arrives, or- I will not do business with Shutterstock anymore.
With all due respects,
Melinda de los Santos
Date: Sat, 9 Jun 2012 12:18:37 -0600
From: [email protected]
To: <removed by moderator>
Subject: Re: Adobe Download Assistant, and Adobe Ilustrator CS6 Adobe Download Assistant, and Adobe Ilustrator CS6
Re: Adobe Download Assistant, and Adobe Ilustrator CS6
created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Mel1nda this a public forum so you may not always receive an immediate response through this support channel. Which operating system are you using? This will allow myself or another forum member to provide you with the appropriate directions to remove the software.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Adobe Download Assistant, and Adobe Ilustrator CS6
To unsubscribe from this thread, please visit the message page at Re: Adobe Download Assistant, and Adobe Ilustrator CS6. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Trial Download & Install FAQ by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

How do I finish downloading Adobe Download Assistant for trial CS6 Production Premium?

I cannot finish downloading the Adobe Download Assistant for the trial CS6 Production Premium because it is stuck on the "Extracting- this may take a while" phase. Before that, a prompt came up saying: "The following disk images cannot be displayed. Image: ProductionPremium_CS6," and on the other column, it read: "Reason: Invalid checksum..." I don't know what to do, please help.
-Lara

Download again using another browser.
Mylenium

Adobe Download Assistant, Photoshop Elements 11

Altho' I've tried many times over the past few days, I've been unable to download Photoshop Elements 11 using the Adobe Download Assistant.
I received an email from Adobe inviting me to download Elements 11, with a key to convert the trial version to a full version, which is an upgrade for me. I think this is because I wa never able to download a workable Elements 10. It constantly crashed, and sometimes brought my computer down with it.
I'd love to do download a working version of Elements 10, and have spent many hours trying, but nothing ever results from the Adobe Download Assistant.
Now it's telling me (in tiny grey letters on a black background) "The download product installation appears to be corrupted. (Error 108) Use the 'reset product download button' to try to download it again." Unfortunately, there is no reset product download button to use. I have clicked on a down arrow which produced a selection of whether to restart the download or continue trying with the download already started. I've chosen to restart the download. Unfortunately, nothing has changed on the window, and it is still telling me about the corrupted download.
I have no idea what the next step is or where to go to determine whether this whole thing is a hoax or whether it will download Elements 11. If it does, will Elements 11 work?
Can anybody out there help?

Key please see solution 3 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_3 for information on how to reset the Adobe Download Assistant.
If you continue to face difficulties then you may wish to initiate a direct download of the software. You can find directions on how to accomplish this at http://forums.adobe.com/thread/981369.

Mac CS6 Suite Adobe Download Assistant Error 110, 109, 108

Hello,
I am the IT Director for a Small College Campus and we are having problems with the Adobe Download Assistant in regards to downloading the Mac Adobe CS6 Trials. Regarding specifically the Design and Master Suites. I was able to download the Adobe Acrobat Pro XI trial as well as the Photoshop CS6 trial without problem, but when downloading the full Suite trial, I consistantly first get the 110 error, then if I try to restart the download from where it left off, I get an error 109 or 108. The download typically goes fine until the last couple percent, but near the end I get the error and can not restart the download short of starting over completely, in which case the cycle repeats.
I've done everything in Solution 1 of http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html, with no success. I am also able to download the Windows version of the trial suites, inside a Parallels virutal machine running Windows 7 without error, on the same machine that gives me the error for the Mac version. It seems to only affect the Mac downloads. I tested the same download on the same machine, but off-campus and was able to complete the download, so I think it may have to be a communication error in regards to our firewall, but I'm not sure why it would only effect the Mac Suite downloads. Taking down our firewall completely is not an option.
I have tried multiple browsers to start the ADA install from, as well as multiple machines running different operating system versions (Mac 10.8 Mountain Lion and 10.7 Lion/10.6 Snow Leopard - I'm not sure exactly which previous version it was) with no success. Both computers were on an Ethernet, hardline connection; no wireless. Any suggestions would be appreciated as our production department is starting a Creative Cloud account and would like to be able to use the download manager instead of the direct download links, from another support topic, I have provided them with for the time being, as they can be difficult to find at times, as well as less reliable.
Thank you for any help you can provide.

Creative Cloud uses the Adobe Application Manager as opposed to the Adobe Download Assistant. You are right though the error messages which you are posting indicate a failure of the network connection. Since the same computer works off your college network it does sound like a configuration problem with your firewall configuration.
I would recommend working with the manufacturers of your firewall to determine how to properly allow access. You may also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which does provide some guidence for general system related errors.

Adobe download assistant will not work on my machine?

Adobe download assistant will not work on my machine. When i try to start it i get a message saying "Sorry an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." Any ideas what to do

Are you using Mac OS? If so please try removing the Adobe Download Assistant from your Applications folder and try again. This issue is documented in the Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html.

Adobe Download Assistant Will Not Recognize My Adobe ID

I've been an Adobe customer / forum user since before ID's were tied to email addresses. My product registrations going back to 1996 through CS 5.5 apps are recorded under that ID. Since I have to change my email address every couple years to escape spammers, I do not want to change my Adobe ID (and go through the hassle of re-recording the record of registered apps) to a "fluid" ID like an email address.
Automatic registration and now Adobe Download Assistant will not accept an Adobe ID that is not an email address, yet I can still use it to 'manually' register new / upgrade product purchases. The problems this poses are two-fold:
Since I can only manually register new / upgrade products, I cannot obtain any "registration bonus" downloads.
I cannot download trial versions of apps I want to check out.
Adobe needs to get its act together and tell its gen-X / Millenials / Kid Web and software development staff that not all Adobe IDs are email addresses, but might also be a unique user ID string.
Further, due to an individual's email address volatitility (virtually everyone in my email address book had their email address change every 2- 3 years due to ISP demise, merger, personal relocation, job change etc.), Adobe should return to - or at least give precedence to - the model of UID / PW authentication instead of email address / PW authentication. This would lower Adobe maintenance effort / cost for user accounts as one could simply sign in with UID + PW and change email address for the account as necessary. As it is now, Adobe CANNOT deal with a user whose email address changes.
When Adobe changed from UID precedence to email precedence, I could not register Acrobat Pro (2007) during registration so I used my email address at that time to register the product. When that email address ceased to exist, I tried to get Adobe to transfer that registration to my old [non-email address] Adobe ID, and, over several months of email exchanges, they ended up admitting they could not do it. I could not make the change as the SN was already marked as used in there system so simply re-registering it to my existing account wouldn't work either.
This has been an ongoing issue with "legacy" users since 2006 at least, and NEEDS TO BE RESOLVED ASAP!!!!
Wayne M Cole AGCV CSCV, CLVI
Proprietor
IHP Legal Video Service
Infinity Heart Producfions,
Contributing Editor,
Government Video Magazine

There you go MISSING THE POINT AGAIN!! My Registered products WILL NOT FOLLOW MY UID IF I CHANGE IT, NEVER DID SINCE 2007. Saying the will is false information which I alerted Adobe to back in 2007 and is a problem y'all never fixed.
Just a little over a week ago, I got I got LightRoom 4 ug from a LR 3 I had purchased in March. Signing on with my legacy UID (non-email) allowed me ADD those registrations to my account, as I had cor CS 5.5, 4, 3, etc. etc. Now, isn't it odd that the very day after I posted here, when I sign in to my account it shows NO REGISTERED PRODUCTS!!! If I look at my order history, it has orders from Adobe store from last weeks CS6 MC purchase back to 2007 when I started buying from Adobe directly after the local brick and mortar resellers disappeared.
So I try to register CS6 MC, it tells me the SN is already in use. I try open a PDF document and it tells me I have to first register and agree to the Acrobat Pro X license before I open a doc - and it was an UPGRADE FROM CS 5.5 MC. I try to run CS 5.5 apps and they tell me I have to purchase a license since the trial period is over - HUH! Until I posted here it was working FINE. I go back to my acccount (non-email UID sign in) and check my profile - Lo and behold SOMEONE (not me) has changed the UID to an email address instead of the non-email UID I sign in with AND DELETED ALL MY PRODUCT REGISTRATIONS!
Naturally, your software does not let me put it back to the same UID I use to sign on with so THE LINK TO ALL MY REGISTERED PRODUCTS IS GONE, I CANNOT REGISTER NEW ONES (which was no problem just a day or two before posting here) WHICH PROVES WHAT I WAS TOLD IN 2007 - WHEN YOU CHANGE UID'S YOUR LEGACY REGISTRATIONS WILL BE LOST!!!
So, in summary you (Adobe at least, and I suspect you personally) went in and messed with my legacy account, deleting all my registrations, as I was told in 2007 would happen and advised to keep the old UID if I did not want to blow away those registrations, when I explicity did NOT want to make such changes. And, should I need an SN for some upgrade offer or to install an update for an older product that I did not transition to the new facility, I have to HOPE that I had I can find the original purchase invoice and that there is a copy of the SN / Reg card attached to it.
THANKS A PANT LOAD!!

Adobe download assistant - stuck!

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