Adobe Download Assistant Trouble

Im trying to download an Adobe product. The problem is the program is installed through the Adobe Download Assistant. Whenever I click on the .exe to download the assistant I hit "Run" and then nothing happens after that. Any help would be appreciated.

Turn Off UAC, disable all security softwares and firewall and Perform selective startup::
Turn off User Account Control : http://helpx.adobe.com/x-productkb/global/disable-user-account-control-uac.html
Restart Windows in a modified mode | Windows 7, Vista - http://helpx.adobe.com/x-productkb/global/restart-windows-modified-mode-windows.html
Create local administrator account | Windows 7, Vista - http://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

Similar Messages

Trouble Installing Adobe Download Assistant! Please help!

Hi, I'm trying to download Adobe Download Assitant of my Mac so I can get my free trial of Photoshop. I can open the .dmg thing and double click on "Install Adobe Download Assistant" but when the bar that reaches the end on the installation window, nothing happens. Please help.

Without any specific errors I would recommend reviewing Troubleshoot Adobe Download Assistant.

I am having trouble with my adobe download assistant.

it says error communicating with adobe.com how do i fix this?

If you are referring to Error 109 please see solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1.
If you still continue to face difficulties then you can initiate a direct download by following the directions listed at http://forums.adobe.com/thread/981369.

Error 107 (Downloading from Adobe Download Assistant)

Trying to download Adobe After Effects CS6, Whenever I try downloading it it gives me a Error 107. Using Windows 7, 32-bit. Not my first time using Adobe Download Assistant, I have used it before with absolutely no problems. Help please?

This error indicates that ADA is having trouble connecting to adobe.com. Normally, clearing the cache and cookies should resolve this issue.
Could you try out Solution 1 mentioned in the following document: http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1
Let us know if it helps.

Adobe Download Assistant freezes

adobe download assistant keeps freezing and I cannot log in. When I go to log in problem the firefox says it cannot find the programme. I have tried downloading with google chrome but that did not make any difference.

So far I have tried - turning off the firewall, using google chrome, firefox and explorer 8 (this recommended by adobe FAQ), saving it to the desktop (FAQ), 2 earlier versions, working with the adobe people on line. I think I have run out of patience and will just give up. Lucky I did not spend the money to buy the programme if downloading the free version is this much trouble!!

Adobe Download Assistant crashes when selecting download location

I am having troubles when trying to download the CS5.5 Master Collection trial. When selecting to download it, it opens the 'Browse For Folder' window; I select 'Computer' and then the whole application crashes with the error message 'Adobe Download Assisant.exe has stopped working'. What could be the cause of this?
I have two hard drive partitions (C: and E:) and am using Windows 7 Ultimate.
Thank you for your time.

It seems that if I quickly a download location and let the application crash, I can reopen Adobe Download Assistant and the download will commence. Though I am still concerned, could this be a computer issue that needs addressing?

I can't download Adobe download Assistant

When i try downloading Adobe Assistant it says error.What should i do,im so confused

Hi Pepsi92,
Are you receiving the error message while using the Adobe Download Assistant as mentioned above?
If yes, I would recommend following the steps mentioned in this document : Trouble Adobe Download Assistant
Though the error message you receive is not listed in the document, the troubleshooting steps resolve most issues with the Adobe Download Assistant.
The document contains steps for both Windows and Mac operating systems.

Adobe Download Assistant, and Adobe Ilustrator CS6

Please remove this program from this computer. It downloaded (taking up a lot of time), and now I find it can not help me make the conversion I'm after, and it's stuck on my computer- it won't remove or uninstall.
Don't ask me to go to FAQ because it won't SOLVE the problem.
You have the technology to download it so, so now take it back!
I'll try your products on a new computer.
Mel1nda

Dear Mr. Wright,
I appreciate your concern. But again, please wipe out anything about me on your database. To make a long story short, my patience endured through telephone conversation with an agent (for which I waited about one full hour.)
The chats also failed to address my problem.
You have the technology to resolve the issue of Adobe Assistant, and the Adobe Illustrator. It just became a dead and wasted presence on my computer.
Next, I know when I should visit the FAQ. I don't need to do that.
I appreciate your E-mail, but to me it seems that sloppy organization is a result of poor inter-department communication.
A good chunk of your revenue comes from little people like me. I'm not oversimplifying the matter; you do have the resources to trouble-shoot. But from what I had experienced, too many of your agents were ill-equipped to advise; and when they do make the effort, they tell me what I already know, or I get cut off when trying to pull out the ID number of that transaction.
I might try it again when my new computer arrives, or- I will not do business with Shutterstock anymore.
With all due respects,
Melinda de los Santos
Date: Sat, 9 Jun 2012 12:18:37 -0600
From: [email protected]
To: <removed by moderator>
Subject: Re: Adobe Download Assistant, and Adobe Ilustrator CS6 Adobe Download Assistant, and Adobe Ilustrator CS6
Re: Adobe Download Assistant, and Adobe Ilustrator CS6
created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Mel1nda this a public forum so you may not always receive an immediate response through this support channel. Which operating system are you using? This will allow myself or another forum member to provide you with the appropriate directions to remove the software.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Adobe Download Assistant, and Adobe Ilustrator CS6
To unsubscribe from this thread, please visit the message page at Re: Adobe Download Assistant, and Adobe Ilustrator CS6. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Trial Download & Install FAQ by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

I need to find a working file for the Adobe Download assistant?

i need to find a working file for the Adobe Download assistant?

I was going to recommend Brother becasue they held OS9 support longer than just about anyone, but their current printers are now supported back to Mac OS10.3 to 10.4, depending on printer model.
If you can do with a b/w laser, the recently discontinued HL5250DN is very nice and OS9 drivers are still up on Brother support site (just checked). We have that model networked at home and its happily serving five Macs plus any visitors who bring their own computer.
This printer has been absolutely reliable and trouble-free. It has both USB and ethernet connectivity (I prefer the latter), does duplex (two-sided) printing, and 1200 dpi res. If you Google the model HL5250DN, you should turn up some of the model still in stock someplace.
If you need color, I'm at a loss for a recommendation there.

Adobe Download Assistant, Photoshop Elements 11

Altho' I've tried many times over the past few days, I've been unable to download Photoshop Elements 11 using the Adobe Download Assistant.
I received an email from Adobe inviting me to download Elements 11, with a key to convert the trial version to a full version, which is an upgrade for me. I think this is because I wa never able to download a workable Elements 10. It constantly crashed, and sometimes brought my computer down with it.
I'd love to do download a working version of Elements 10, and have spent many hours trying, but nothing ever results from the Adobe Download Assistant.
Now it's telling me (in tiny grey letters on a black background) "The download product installation appears to be corrupted. (Error 108) Use the 'reset product download button' to try to download it again." Unfortunately, there is no reset product download button to use. I have clicked on a down arrow which produced a selection of whether to restart the download or continue trying with the download already started. I've chosen to restart the download. Unfortunately, nothing has changed on the window, and it is still telling me about the corrupted download.
I have no idea what the next step is or where to go to determine whether this whole thing is a hoax or whether it will download Elements 11. If it does, will Elements 11 work?
Can anybody out there help?

Key please see solution 3 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_3 for information on how to reset the Adobe Download Assistant.
If you continue to face difficulties then you may wish to initiate a direct download of the software. You can find directions on how to accomplish this at http://forums.adobe.com/thread/981369.

Adobe Download Assistant not working after bluescreen

I like to get the trial for Photoshop Elements 10 but the ADA is broken:
Under Windows 7 I already used the ADA to download and install Adobe Premiere 10 successfully a week ago.
Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:
- after startup it doesn't list any (!!!) product to download. The list is just empty
- I can enter my username and password and click login. Then the buttons are greyed out and nothing else happens. I have to kill the application with the task manager then.
- I can apply for a new user account but it greys out and gets stuck like as the login.
- The help buttons lead to empty Pages in the web browser.
I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.
I tried to find direct download links (the FAQs told me that there should be some) but every download page will use the ADA. I'd be fine with a plain ftp page for the trials. :-)
I'm an IT professional but I've no idea how to get ADA working, wiped from disk to get it reinstalled or to download the trials on another way. Please help.

I will try to install at a different location this afternoon.
The other thread handles a different situation: "... the Adobe Download Assistant launches, asks me to sign in ... I get a nice "Welcome, Steve" message ... and a list of related products below with links to download their trials ... The Help link takes me to an Adobe Download Assistant FAQ page ..."
- I cannot sign in and don't get a welcome message.
- I don't see a list of products.
- The help link takes me to an empty page.
BUT: where does the ADA get the list of products from? Is it online or local? If everything is online where I am blocked (sign in, list, help), I'll check the firewall. Perhaps the bluescreen crash changed something.

Mac CS6 Suite Adobe Download Assistant Error 110, 109, 108

Hello,
I am the IT Director for a Small College Campus and we are having problems with the Adobe Download Assistant in regards to downloading the Mac Adobe CS6 Trials. Regarding specifically the Design and Master Suites. I was able to download the Adobe Acrobat Pro XI trial as well as the Photoshop CS6 trial without problem, but when downloading the full Suite trial, I consistantly first get the 110 error, then if I try to restart the download from where it left off, I get an error 109 or 108. The download typically goes fine until the last couple percent, but near the end I get the error and can not restart the download short of starting over completely, in which case the cycle repeats.
I've done everything in Solution 1 of http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html, with no success. I am also able to download the Windows version of the trial suites, inside a Parallels virutal machine running Windows 7 without error, on the same machine that gives me the error for the Mac version. It seems to only affect the Mac downloads. I tested the same download on the same machine, but off-campus and was able to complete the download, so I think it may have to be a communication error in regards to our firewall, but I'm not sure why it would only effect the Mac Suite downloads. Taking down our firewall completely is not an option.
I have tried multiple browsers to start the ADA install from, as well as multiple machines running different operating system versions (Mac 10.8 Mountain Lion and 10.7 Lion/10.6 Snow Leopard - I'm not sure exactly which previous version it was) with no success. Both computers were on an Ethernet, hardline connection; no wireless. Any suggestions would be appreciated as our production department is starting a Creative Cloud account and would like to be able to use the download manager instead of the direct download links, from another support topic, I have provided them with for the time being, as they can be difficult to find at times, as well as less reliable.
Thank you for any help you can provide.

Creative Cloud uses the Adobe Application Manager as opposed to the Adobe Download Assistant. You are right though the error messages which you are posting indicate a failure of the network connection. Since the same computer works off your college network it does sound like a configuration problem with your firewall configuration.
I would recommend working with the manufacturers of your firewall to determine how to properly allow access. You may also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which does provide some guidence for general system related errors.

Adobe download assistant will not work on my machine?

Adobe download assistant will not work on my machine. When i try to start it i get a message saying "Sorry an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." Any ideas what to do

Are you using Mac OS? If so please try removing the Adobe Download Assistant from your Applications folder and try again. This issue is documented in the Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html.

Adobe Download Assistant Will Not Recognize My Adobe ID

I've been an Adobe customer / forum user since before ID's were tied to email addresses. My product registrations going back to 1996 through CS 5.5 apps are recorded under that ID. Since I have to change my email address every couple years to escape spammers, I do not want to change my Adobe ID (and go through the hassle of re-recording the record of registered apps) to a "fluid" ID like an email address.
Automatic registration and now Adobe Download Assistant will not accept an Adobe ID that is not an email address, yet I can still use it to 'manually' register new / upgrade product purchases. The problems this poses are two-fold:
Since I can only manually register new / upgrade products, I cannot obtain any "registration bonus" downloads.
I cannot download trial versions of apps I want to check out.
Adobe needs to get its act together and tell its gen-X / Millenials / Kid Web and software development staff that not all Adobe IDs are email addresses, but might also be a unique user ID string.
Further, due to an individual's email address volatitility (virtually everyone in my email address book had their email address change every 2- 3 years due to ISP demise, merger, personal relocation, job change etc.), Adobe should return to - or at least give precedence to - the model of UID / PW authentication instead of email address / PW authentication. This would lower Adobe maintenance effort / cost for user accounts as one could simply sign in with UID + PW and change email address for the account as necessary. As it is now, Adobe CANNOT deal with a user whose email address changes.
When Adobe changed from UID precedence to email precedence, I could not register Acrobat Pro (2007) during registration so I used my email address at that time to register the product. When that email address ceased to exist, I tried to get Adobe to transfer that registration to my old [non-email address] Adobe ID, and, over several months of email exchanges, they ended up admitting they could not do it. I could not make the change as the SN was already marked as used in there system so simply re-registering it to my existing account wouldn't work either.
This has been an ongoing issue with "legacy" users since 2006 at least, and NEEDS TO BE RESOLVED ASAP!!!!
Wayne M Cole AGCV CSCV, CLVI
Proprietor
IHP Legal Video Service
Infinity Heart Producfions,
Contributing Editor,
Government Video Magazine

There you go MISSING THE POINT AGAIN!! My Registered products WILL NOT FOLLOW MY UID IF I CHANGE IT, NEVER DID SINCE 2007. Saying the will is false information which I alerted Adobe to back in 2007 and is a problem y'all never fixed.
Just a little over a week ago, I got I got LightRoom 4 ug from a LR 3 I had purchased in March. Signing on with my legacy UID (non-email) allowed me ADD those registrations to my account, as I had cor CS 5.5, 4, 3, etc. etc. Now, isn't it odd that the very day after I posted here, when I sign in to my account it shows NO REGISTERED PRODUCTS!!! If I look at my order history, it has orders from Adobe store from last weeks CS6 MC purchase back to 2007 when I started buying from Adobe directly after the local brick and mortar resellers disappeared.
So I try to register CS6 MC, it tells me the SN is already in use. I try open a PDF document and it tells me I have to first register and agree to the Acrobat Pro X license before I open a doc - and it was an UPGRADE FROM CS 5.5 MC. I try to run CS 5.5 apps and they tell me I have to purchase a license since the trial period is over - HUH! Until I posted here it was working FINE. I go back to my acccount (non-email UID sign in) and check my profile - Lo and behold SOMEONE (not me) has changed the UID to an email address instead of the non-email UID I sign in with AND DELETED ALL MY PRODUCT REGISTRATIONS!
Naturally, your software does not let me put it back to the same UID I use to sign on with so THE LINK TO ALL MY REGISTERED PRODUCTS IS GONE, I CANNOT REGISTER NEW ONES (which was no problem just a day or two before posting here) WHICH PROVES WHAT I WAS TOLD IN 2007 - WHEN YOU CHANGE UID'S YOUR LEGACY REGISTRATIONS WILL BE LOST!!!
So, in summary you (Adobe at least, and I suspect you personally) went in and messed with my legacy account, deleting all my registrations, as I was told in 2007 would happen and advised to keep the old UID if I did not want to blow away those registrations, when I explicity did NOT want to make such changes. And, should I need an SN for some upgrade offer or to install an update for an older product that I did not transition to the new facility, I have to HOPE that I had I can find the original purchase invoice and that there is a copy of the SN / Reg card attached to it.
THANKS A PANT LOAD!!

Adobe Download Assistant communication error(Error 107) only when I download After Effects CS5.5

I've been trying to download the After Effects CS5.5 Trial for over a month now and it is really frustrating because I don't have a problem downloading any other adobe trial just After Effects CS5.5, it says I have a communication error (Error 107) and I know I really don't because I can download any other trial from Adobe Download Assistant. I reallly need help to try to download this program. I don't know if it is that I'm in another country, my server, or something relevant but i would really aprecite it if you could tell me why this is happening.

I would recommend reviewing this thread http://forums.adobe.com/message/4274824#4274824. Please try the solutions listed within the thread to resolve your difficulties.

Adobe Download Assistant Trouble

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