Adobe download assistant will not work on my machine?

Adobe download assistant will not work on my machine. When i try to start it i get a message saying "Sorry an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." Any ideas what to do

Are you using Mac OS?  If so please try removing the Adobe Download Assistant from your Applications folder and try again.  This issue is documented in the Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html.

Similar Messages

  • Adobe Download Assistant Will Not Recognize My Adobe ID

    I've been an Adobe customer / forum user since before ID's were tied to email addresses.  My product registrations going back to 1996 through CS 5.5 apps are recorded under that ID.  Since I have to change my email address every couple years to escape spammers, I do not want to change my Adobe ID (and go through the hassle of re-recording the record of registered apps) to a "fluid" ID like an email address.
    Automatic registration and now Adobe Download Assistant will not accept an Adobe ID that is not an email address, yet I can still use it to 'manually' register new / upgrade product purchases.  The problems this poses are two-fold:
    Since I can only manually register new / upgrade products, I cannot obtain any "registration bonus" downloads.
    I cannot download trial versions of apps I want to check out.
    Adobe needs to get its act together and tell its gen-X / Millenials / Kid Web and software development staff that not all Adobe IDs are email addresses, but might also be a unique user ID string.
    Further, due to an individual's email address volatitility (virtually everyone in my email address book had their email address change every 2- 3 years due to ISP demise, merger, personal relocation, job change etc.), Adobe should return to - or at least give precedence to - the model of UID / PW authentication instead of email address / PW authentication.  This would lower Adobe maintenance effort / cost for user accounts as one could simply sign in with UID + PW and change email address for the account as necessary.  As it is now, Adobe CANNOT deal with a user whose email address changes. 
    When Adobe changed from UID precedence to email precedence, I could not register Acrobat Pro (2007) during registration so I used my email address at that time to register the product.  When that email address ceased to exist, I tried to get Adobe to transfer that registration to my old [non-email address] Adobe ID, and, over several months of email exchanges, they ended up admitting they could not do it.  I could not make the change as the SN was already marked as used in there system so simply re-registering it to my existing account wouldn't work either.
    This has been an ongoing issue with "legacy" users since 2006 at least, and NEEDS TO BE RESOLVED ASAP!!!!
    Wayne M Cole AGCV CSCV, CLVI
    Proprietor
    IHP Legal Video Service
    Infinity Heart Producfions,
    Contributing Editor,
    Government Video Magazine

    There you go MISSING THE POINT AGAIN!! My Registered products WILL NOT FOLLOW MY UID IF I CHANGE IT, NEVER DID SINCE 2007.  Saying the will is false information which I alerted Adobe to back in 2007 and is a problem y'all never fixed.    
    Just a little over a week ago, I got I got LightRoom 4 ug from a LR 3 I had purchased in March.  Signing on with my legacy UID (non-email) allowed me ADD those registrations to my account, as I had cor CS 5.5, 4, 3, etc. etc.  Now, isn't it odd that the very day after I posted here, when I sign in to my account it shows NO REGISTERED PRODUCTS!!!  If I look at my order history, it has orders from Adobe store from last weeks CS6 MC purchase back to 2007 when I started buying from Adobe directly after the local brick and mortar resellers disappeared. 
    So I try to register CS6 MC, it tells me the SN is already in use.  I try open a PDF document and it tells me I have to first register and agree to the Acrobat Pro X license before I open a doc - and it was an UPGRADE FROM CS 5.5 MC.  I try to run CS 5.5 apps and they tell me I have to purchase a license since the trial period is over - HUH!  Until I posted here it was working FINE.  I go back to my acccount (non-email UID sign in) and check my profile - Lo and behold SOMEONE (not me) has changed the UID to an email address instead of the non-email UID I sign in with AND DELETED ALL MY PRODUCT REGISTRATIONS!
    Naturally, your software does not let me put it back to the same UID I use to sign on with so THE LINK TO ALL MY REGISTERED PRODUCTS IS GONE, I CANNOT REGISTER NEW ONES (which was no problem just a day or two before posting here) WHICH PROVES WHAT I WAS TOLD IN 2007 - WHEN YOU CHANGE UID'S YOUR LEGACY REGISTRATIONS WILL BE LOST!!!
    So, in summary you (Adobe at least, and I suspect you personally) went in and messed with my legacy account, deleting all my registrations, as I was told in 2007 would happen and advised to keep the old UID if I did not want to blow away those registrations, when I explicity did NOT want to make such changes.  And, should I need an SN for some upgrade offer or to install an update for an older product that I did not transition to the new facility, I have to HOPE that I had I can find the original purchase invoice and that there is a copy of the SN / Reg card attached to it.
    THANKS A PANT LOAD!!

  • Adobe Download Assistant will not install.

    I'm attempting to install the trial version of Design Premium CS5.5, but the Adobe Download Assistant will not install. It appears to be installing after I click on the installer--a window loads that says "Installing"--but then nothing happens. Nothing loads. Nothing shows up in the Applications folder. After trying this many, many times (with different browsers and after many refreshes and computer restarts), I'd sometimes get an error message that I need Adobe Air. When I try to install Adobe Air, I have the same issue: nothing happens. What can I do? I am using a brand new MacBook Pro.

    I had a very very similar issue on my MacBook Pro as well with ADA. Solved it about 30 minutes ago. I found a post from late December that suggested trying the following:
    System Preferences
    Energy Saver
    Uncheck "Automatic Graphic Switching" at the top of the page.
    Install Adobe Air
    Profit.
    Hope it works for you too, I was ready to throw this box out the window.

  • Adobe Download Assistant is not working.

    I download it, run it, and error says that the install file is damaged, try to get a new install file from Adobe.
    I have a PC running Windows 7 SP1 64 bits

    You can try downloading the trial directly thru the page linked below and use your serial number to activate it to full use.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Adobe Acrobat XI Pro/Standard and Reader: Direct Download Links | ProDesignTools

  • Adobe Download Assist will not connect - multiple attemps

    I've successfully downloaded a trial version of photoshop, yet when I try to download after effects the ADA will not connect.  I have removed the program twice with reinstallation, and still no luck.  Advice??

    Yes we don't have direct links for the trials.  You might try a different web browser as well as a selective start up.  What type of virus protection software and software firewall are you using?  Did you disable them or direct the software firewall to allow connections from the Adobe Download Assistant?

  • Adobe Download Assistant does not work

    Hi everyone!
    I have very big problem with Adobe Download Assistant. I tried download Adobe Premier Pro CS5 trial. I downloaded ADA, and there is not a list of trials... It looks like:
    http://imageshack.us/photo/my-images/11/adobef.png/
    It is polish version of ADA.
    Could someone help me? It is very important for me

    I would recommend implementing solution 1 listed in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1.
    Alternately you can follow the directions listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

  • Adobe Download Assistant does not respond

    I have been racking my brain for days attempting to fix this. I am attempting to download a trial, but the installtion process of Adobe Download Assistant will not complete. After I click "Agree" on the Adobe AIR Licensing Agreement, the screen closes and nothing happens. I have downloaded Adobe Download Assistant to my desktop, I have disabled all firewalls/protection programs, and pretty much EVERYTHING suggested online, but still nothing. If I attempt to download a trial, the Adobe Download Assistant opens, attempts to install, and then once I get to the Adobe AIR Licesnsing Agreement, I hit "AGREE" and the download assistant closes and will go no further. PLEASE help me! I am using Windows XP 2007.

    After following the steps found in the link above, a window popped up stating that my computer was currently running the most recent update of Adobe AIR. Yet the Adobe Download Assistant will not open past the Adobe AIR Licesnsing Agreement box, which I have "Agreed" to. I tried uninstalling and re-installing Adobe AIR three times. I have downloaded everything to my desktop, as suggested, ran as the administrator, but still NOTHING. Any other suggestions? I have downloaded content from Adobe before successfully without using the Adobe Download Assistant, never had any issues at all. I have uninstalled and re-installed all of the necessary applications, and still no luck. I have been messing with this for 4 days! I am the administrator of the computer I am downloading to, there should be no restrictions.

  • The Adobe Download Assistant doesn't work!

    So, whatever happened to a direct download link? hmmmm too easy lol.  this download assistant does not work at all.  I turned off all firewalls, downloaded the (***) and got to the license agreement and ok'd it and it wouldn't start download.  Yes I did download to Desktop for all so that it has full permission.  Now I had to go to support, receive 2 files that I have to download, combine in one folder, then unzip and then install.  Just for a trial.  I would be scared to handover $100-$600 for a full product and have to jump through this many hoops!! Why did Adobe make downloading such a pain in the behind with it's (***)! lol here's a thought:: KISS keep is simple...shall I say silly just to be nice

    Troubleshoot Adobe Download Assistant
    Direct Download Links for Adobe Software
    Mylenium

  • The download assistant will not let me log in, and gives an error code of 100.

    The download assistant will not let me log in, and gives an error code of 100.

    Hi Hylton Reid,
    Considering the error code 100, I would suggest you to follow the steps to troubleshoot Adobe Download Assistant.
    Please refer the KB doc link and try the same:
    Troubleshoot Adobe Download Assistant
    Regards,
    Anubha

  • Download assistance update not working

    I have tried this more than ten times now and every time, the update is not finalizing. The download assistance every time that I open it, it promps the update dialogue and when I click on download now, it downloads and gets to the end, but the update doesn't finalize and stays there for hours, please see the screen attached to this message.
    I am on Mac OS X 10.8.2
    Is there any else experience the same problem?

    You have posted to the Creative Cloud Download & Install FAQ forum.  Are you subscribed or trying the Creative Cloud?  If so please see http://forums.adobe.com/message/4396277#4396277?tstart=0 for information about how to download and install the software.  The Adobe Download Assistant is not utilized for Creative Cloud users.

  • Adobe Download Assistant does not begin or give an option for InCopy trial download

    I've downloaded the Adobe Download Assistant four times. It does not immediately begin my InCopy trial download, and there is no option within the assistant to begin this download. (I only want InCopy, not InDesign). What now?

    The download will be initiated from http://www.adobe.com/cfusion/tdrc/index.cfm?product=incopy&loc=en_us and wil still utilize the Adobe Download Assistant.  If this is not working for you then please try a different web browser.

  • Adobe Download Assistant has stopped working (CS6/5 trial)

    Sorry if this has already been posted elsewhere but i could really use someone’s help. Also sorry if it's slightly in the wrong forum.
    My operating system is Windows 8
    I've been trying to download the trial version of Premier Pro (CS6) and I am having a problem with the Download assistant as the title suggests. I have attempted to download the file at least 10 times now, the download process bar will get so far (it varies from near the start to the middle or right towards the end of the download). The Download Assistant will then bring up a message saying that the programme has stopped working. I have tried uninstalling and re-installing the Download Assistant and have tried restarting my computer various times. I have read some people saying that they think it could possibly be lack of memory however this cannot be my cause as I am installing on a brand new computer with a mass amount of free memory.
    Would fully appreciate any help anybody could give me.
    Thank you

    You might try the Forum for Download & Install & Setup problems
    http://forums.adobe.com/community/download_install_setup
    Chat http://www.adobe.com/support/download-install/supportinfo/

  • Adobe muse websites will not work

    For some reason adobe muse websites published to osx server do not work, I am wondering if anyone else has had any trouble.

    Acrobat has connected itself to some of my downloads, and will not allow me to open them, because it says it is has stoped working.
    Ruth

  • Adobe 9.4 will not work/

         ADOBE 9.4 WILL NOT WORK

    Acrobat has connected itself to some of my downloads, and will not allow me to open them, because it says it is has stoped working.
    Ruth

  • Mac OSX 10.9.4 - Adobe Download Assistant does not display any products to download

    I am attempting to download the free 30 day trial of Acrobat XI Pro, and I downloaded and installed Adobe Download assistant to do so.  I successfully created an Adobe ID and have verified it.  However, when I log in with my ID into the Adobe Download Assistant, no products display as being available for download (or display - period - before or after logging in).  I have tried uninstalling and reinstalling the software, but no luck.  The screen I am looking at is as follows:
    Is there something I'm missing?  I can go to "Select product" and select either "Photography", "Video" or "PDF", but when I click any of the options, nothing happens.
    I couldn't seem to find a comparable problem on the forums.  Any help would be appreciated, especially insofar as I am trying to evaluate whether to purchase the product in question.

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Maybe you are looking for

  • Hi can any prepare TS for the FS ?ITS URGENT

    1.0     Functional Spec Header 1.1     Business Requirement The management structure for reporting is currently maintained in Hyperion by the Financial Analysis and Planning group.  This management structure is critical throughout Cessna for managing

  • Brand new iMac kills home network

    I have a home wi-fi network with a BT Voyager 2100 router and several PCs and laptops. All works fine. So today - I power up my brand new iMac and the home network stops. IE and Firefox on the PCs give "unable to find xxxx" error messages. I have tri

  • I want to use Bento 2 as a personal knowledge database, can your recommend

    I want to use Bento 2 as a personal knowledge database, can your recommend any templets that would be useful for this to get me going? Thanks Martin Brossman

  • Accent marks not appearing in pdfs

    I am in the process of generating Variable Data pdf for an HP Indigo digital press. We are having issues with the German and Spanish language versions because accents, umlauts, and other accent marks are not appearing. Instead we get a placeholder ch

  • Moving to Australia from Canada

    I am moving to Australia in February from Canada. I know I will need an adapter so I can plug it in but what about the transformer?? Some have told me I dont need and others say i do need it for my MacBook Pro.