Adobe Download Manager unable to reach Adobe servers
I am getting the "Unable to reach Adobe servers" error all the time.
I've tried
deleting the opm.db file;
deleting the PDApp log file; and
entering my adobe login details.
turning off my avast firewall (there's none on my modem)
But the error doesn't go away and I can't upgrade to LR 5, etc.
Has anyone managed to fix this error?
Thanks,
Ganga.
PS:
a) I am not happy that I have to use the forums to get support on a product that I'm payingf for.
b) Why can't Adobe offer 24/7 support? I am in Australia and should not be made to wait for US business hours.
c) I wonder if Adobe will reimburse for the days they couldn't supply the product I've subscribed to.
Yes Jihoon1109 the managed network is likely causing your network difficulties. This is especially true once the steps listed in http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html have been completed.
I would recommend contacting your I.T. department and having them review the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
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<?xml version="1.0" encoding="UTF-16"?>
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</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="999424" CHECKSUM="0x8E6A3221" BIN_FILE_VERSION="5.1.2600.6532" BIN_PRODUCT_VERSION="5.1.2600.6532" PRODUCT_VERSION="5.1.2600.6532" FILE_DESCRIPTION="Библиотека клиента Windows NT BASE API" COMPANY_NAME="Корпорация Майкрософт" PRODUCT_NAME="Операционная система Microsoft® Windows®" FILE_VERSION="5.1.2600.6532 (xpsp_sp3_qfe.140312-0419)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Корпорация Майкрософт. Все права защищены." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF0C1" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.6532" UPTO_BIN_PRODUCT_VERSION="5.1.2600.6532" LINK_DATE="03/12/2014 10:47:47" UPTO_LINK_DATE="03/12/2014 10:47:47" VER_LANGUAGE="Русский [0x419]" />
</EXE>
</DATABASE> -
How do you download InDesign using the Adobe Download Manager?
How do you download InDesign using the Adobe Download Manager?
With the Adobe Download Assistant installed you should be able to initiate the download at http://www.adobe.com/cfusion/tdrc/index.cfm?product=indesign. If this is not working for you then please try an alternate web browser.
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'Download Error' due to 'Unable to reach Adobe servers'.
I am getting a 'Download Error' due to 'Unable to reach Adobe servers'. I have already reconnected and disconnected my internet, and nothing has changed. How can I fix this problem? If anyone can help, I would truly be grateful. Thanks!
- Bobby BobfaceNot really a Premiere Pro problem, so moving this to the Downloading, Installing, Setting Up forum.
Re: Receiving error stating not able to access the Internet in Adobe Download Assistant -
Unable to reach Adobe servers, Please check firewall settings and try again
I have been a creative cloud customer since it started and I've never experienced such buggy software as the app manager. The customer experience is just shocking and I wish Adobe would just offer direct downloads for the software we need rather than use the app manager.
I'm currently trying to install the latest versions of the programs but the app manager keeps showing "Unable to reach Adobe servers, Please check firewall settings and try again in a few minutes".
I do not have any firewalls on my network.
I've uninstalled all previous versions of the applications.
The app manager will download a few % and then the message appears again. I click retry and it downloads another few % before showing the message again. I keep doing this until the program is fully downloaded and installed which take hours. Because I am able to eventually download the app, the error should be anything to do with my setup or internet connection as I've never had this issue before when installing adobe products.
Is there a way we can bypass the app manager and install the programs directly? This is getting very annoying and I just need my apps to install without wasting days clicking the retry button.I'm having the exact same problem. Photoshop is stuck at 0%.
Have the links for direct download changed? When I went to http://prodesigntools.com/adobe-cc-direct-download-links.htmland then scrolled down the page to:
Photoshop CC 2014 (64-bit)
740 MB
File 2
801 MB
File 1
and then clicked on File 1 and File 2, I reached a page that says "You don't have permission to access "http://trials3.adobe.com/AdobeProducts/PHSP/15/win64/Photoshop_15_LS20_win64.7z?" on this server." -
Creative Cloud is telling me "Unable to reach Adobe servers. Please check your firewall settings, and try again in a few minutes.
What do I do to access the cloud? I have checked my firewall settings to allow for me to be able to use adobe cloud. Any Suggestions?Try a different browser and/or turn your firewall off to download
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Unable to reach adobe servers, past 3 days Feb 20, 2015
for the past 3 days I've been getting a message when I trey to use the Adobe Application Manager after purchasing Adobe Creative Cloud service. I've tried two different computers, a Mac and a PC. Im also unable to get to the adobeid.services.adobe.com to reset my password (server not found), I have rebooted, shut down, shut down my firewall, check my hosts table for redirects. I can get to adobe.com because I'm posting here right now.
I contacted Adobe and chatted with an associate who was unhelpful, but I was told my request would be "Elevated to the relevant team", who have not made any attempt to contact me at this time.Please refer to:
Unable to reach Adobe servers, Please check firewall settings and try again
In Creative Cloud Application "unable to reach adobe servers please check your firewall settings"
Unable to reach Adobe servers when opening Creative Cloud
They have host of information.
Regards
Rajshree -
My adobe cloud desktop app seems to have stopped working. I keep getting a error message saying Unable to reach adobe servers, please check firewall settings.
The creative cloud icon on the top menu bar is greyed out, and not updates show.
I have spoke to our internal IT and my settings are the same as my colleagues who's is working fine, can anybody help with this ongoing problem?Grafix121 please ask your I.T. department to review the Adobe Creative Cloud Security FAQ for IT section of Creative Suite Enterprise Deployment | Adobe Developer Connection for information on how to configure your network to allow connections to the Adobe servers.
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Creative Cloud App breaks Adobe Download Manager, doesn't install apps, now I'm unable open apps
This has been the worst cloud app experience I've ever seen.
First of all the CC app overwrites the Adobe Download Manager to the point where you'll never be able to go back to it again.
I would normally be OK with this, but the CC app doesn't work and closes itself instantly, rendering it completely useless and unable to install any of the CC apps.
After an hour and 20 minutes between being on hold, and speaking with support, I have no solution.
I'm now at a point where I have no apps installed, and I can't install any new apps because the CC app doesn't work, and the Download Manager will either a) error if CC app isn't installed, or b) open the CC app if it is installed (which doesn't work, and instantly closes).
Overall, it's a disasterHey Jason,
I'm wonder if it might help to start fresh,
Uninstall any Creative Cloud programs
Control Panel > Programs & Features (Windows 7)
Control Panel > Add/Remove Programs (XP)
Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
Run the cleaner tool to ensure everything is removed
http://www.adobe.com/support/contact/cscleanertool.html
Reinstall the Creative Cloud desktop app from https://creative.adobe.com/products
Reinstall applications
It will be a lot of work but it will probably fix it.
-Dave -
A fix for Mac users encountering "unable to reach Adobe servers" error
Seemingly out of nowhere - i.e., not coinciding with any Mac OS, or app updates - I started getting the "unable to reach Adobe servers" error from the Creative Cloud desktop app. Signing into the Adobe website was impossible, too. When I say impossible, I mean it literally - the login window would not display, in Safari or Chrome.
I'm sure this is posted somewhere here, but just in case, here's the solution that worked for me (posted by phatfish81 on Feb 7, 2015 4:35 PM):
https://discussions.apple.com/message/27683395?tstart=0Luciac15720559 have you utilized the steps listed in Sign in, activation, or connection errors | CS5.5 and later to locate the cause of the connection error? If so do you have any questions regarding the steps listed within the document? What type of network environment is your computer located?
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Indesign subscription - download error unable to contact Adobe
Hello everyone, someone, anyone,
I hope you can help me. I just purchased a month-to-month subscription to Indesign. I am running Windows 7, IE 9. I've already spent a couple of hours and I am so frustrated and regretting the purchase now. I've tried to look for the answer myself, I've uninstalled and reinstalled the download manager on the desktop and even used the troubleshooter. It keeps saying something to the effect DOWNLOAD ERROR Unable to contact Adobe connect to the internet and try again. I am obviously on the internet so I don't understand. Could you kindly direct me to a solution? I have a deadline on something so simple that I'm now kicking myself for even thinking this would be a snap. Any help would be greatly appreciated.
Thanks in advance,
GwenYou can do a trial download from Adobe.com or a direct download of the Adobe Forums as suggested in
forums.adobe.com/message/4577185
and then license it with your Adobe ID with which you have bought the subscription. -
I have problem with downloads in Adobe Download Manager
I am tring to download "Flash Player 10.3" With "Adobe Download Manager" and I get an error message:
"Adobe Flash Player 10.3":
Server Error (162102.331.1886.302)
What could be the problem? Why am I getting this error message? I gust want to download Flash Player!
It's couldn't be true that "Adobe Download Manager" bring me an error message, didn't it?The problem return and I get the error message again:
"Adobe Flash Player 10.3":
Server Error (162102.331.1886.302)
And even lower the Security Level to Medium on Internet Options => Security and in Security level for this region and press OK.
Why does it give me an "Server Error (162102.331.1886.302)" error messege?
Is this from my computer?
Or is it from your server and most of the computer cannot connect this server? -
Adobe Download Manager Creative Cloud.
I’ve been back and fourth with customer service about an issue I’ve encountered after installing creative cloud, more specifically in the downloading stage. Most of the trouble-shooting steps have failed, and although I have not completed them all, I want to see if someone I the adobe community can resolve this issue.
I’ve been attempting to install creative suit on my laptop which has
windows XP version 2011 service pack 3. My internet browser is Mozilla
Originally when I purchased the subscription and after installing attempted to download the actual software to my computer and I was left with an error message stating: “the remote server is not responding in a proper manner. Please retry after a few minutes”. I did and same result.
A customer service rep provided me with a link to a patch.
Once again the install of the program worked but once I managed to get to the download part of it a new error message appeared
“Adobe Download Manager is corrupted and must be reinstalled. Download now (which I did and it takes me to the page with the patch which i was already provided), or contact customer service”.
I returned to customer service and was provided with the creative suite cleaner. I cleared out the original installation and (just in case) uninstalled my trial software Adobe Ill. (which, by the way I have no issues whatsoever installing any trial software. My only issue is with this.)
I installed adobe creative cloud again, install went well once again the same error message has before appeared (the file is corrupted) I can’t figure this out, and it’s killing me. I have on my computer an old version of photoshopcs2 and adobe flash 11 active X (I don’t know if that matters). I’ve tried many different alternatives, went has far has created a new admin account on my computer to see if that will do the trick, yet still left with that dreaded error message. I really hope someone can help me resolve this.KittieKatNY2013 it sounds like you are experiencing network configuration issues with the Adobe Application Manager. If you are on a managed network please work with your I.T. department to ensure that the Adobe Application Manager/PDApp.exe has proper access to the Internet.
If you are on a non-managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which discusses several common causes for the difficulties which you are experiencing. -
Adobe Download Manager won't uninstall - causing blue screen crash
Brand new PC, Windows 7, worked fine for couple of days until I installed Flash Player 10 Active X - now the operating system continually crashes around after 5 mins each time I reboot.
Error message
"problem starting C:\ProgramFiles(x86)\NOS\bin\getPlus_Helper.dll
the specified module could not be found"
Having search the web, which suggested a possible problem with Flash Player 10 installation, I removed this downloaded this file: uninstall_flash_player.exe and ran to uninsall), but Adobe Download Manager is still in the list - trying to uninstall the DLM just gives the same error message as above.
Does anyone have a solution to a) remove the DLM and b) successfully install Flash without breaking the system!
Message was edited by: gn17I just installed this last night and I also had this problem and still do
. I went into windows 7 uninstall and it will not let me uninstall adobe 9 and the manager at all. it tells me i n
eed system permissions (which I tried to do and either i did it wrong (could be) ) and it still tells me
I can uninstall it. Due to system or administrator etc.
after 1 hour searching on how to set permissions and this is also a new pc i thought better and stopped.
Also when I go to the uninstall _control panel it gets kinked up on the removing adobe 9 so that i have to go into task manager and stop it.
I have gone into the adobe folder and manaully removed (tried) what i could delete but I still have the 9 and the manager there.
I would love to use this never had a problem before and would just like the add the flash player and reader but not the gertPlus thing /manager that started it all.
PLEASE HELP! -
How to download adobe download manager
i wanted to download a trail but it said i must install adobe download manager i treid but i don't now how can someone plz hlp me
Thanks Jeff! So, it totally appears as if it was a network issue. The corporate network where I work is quite likely the culprit. Where I was thrown off is that since I have admin rights on my computer, I can install software. But using Adobe Application Manager to install Adobe software wasn't working. And to make matters worse, there didn't appear to be any way to install Acrobat Pro for Mac without using AAM. The workaround that I used previously was to install the trial versions of Adobe software, and then just register them using my username and password. But the workaround for being able to install everything using AAM was to bring my computer home and download from my home network.
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