Adobe Downloader failed in PSE 11

Just installed Photoshop Elements 11, left PSE 10 on the computer. Down loading files from my canon memory card I get
Adobe Downloader failed, error messages:
c:\users\papa\appdata\local\temp\WERBBDF.tmp.WERInternalMetadata.xml
and \WERD20E.tmp.appcompat.txt
and \WERE467.tmp.mdmp
I replaced elements 10, downloader would quit with the former error code:
encountered a problem, error code c0000005 address 77ce3e04
If anyone has a fix, I'd appreciate it.
Tom

Old problem under PSE10, could open organizer, APD always failed. Installed new PSE11, organizer opened, APD started, showed the three WEBB errors listed above in the thread. Yesterday, organizer opened, APD ran, got right to where it shows the new files in the organizer and failed. With that failure, organizer won't open all the way and says it failed.
Today, restarted the computer, Organizer PSE11 starts to open, shows it failed to open, will look for answers, blah, blah after closing the application, little microsoft wheel goes round and round for a minute next to the cursor, like something is having trouble closing, (but nothing running in the task manager window, then returns to a normal cursor. Will try removing PSE 10 from the programs and will look and see if Adobe has a program remover that takes out the little artifacts left behind. Appreciate your brainpower in thinking of things to try. Thanks.

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