Adobe draw send it to illustrator Fail

I Have Created a file in adobe draw when i send it to illustrator I get confimation from draw that the event has happened but cannot find a file to open in illustrator.
looked in adobe cloud storage and made sure that Ai is open when i send am i missing part of the process

The Send-to-Illustrator feature is not dependent on the type of device.
Try double-checking the following:
1) Make sure you have the latest version of Illustrator (v18.1.1) installed.
2) Make sure your "Creative Cloud" app is running on your desktop. If it is, you should see the Creative Cloud icon in your menu bar on the mac and in your taskbar on windows. This is the app that listens for the notifications from the Creative Cloud server and launches Illustrator in response.
3) Make sure that both the Creative Cloud app on your desktop and the Draw app on your iPad are both signed into the same Adobe ID.
4) Make sure that the time on your iPad is in sync with the time on your desktop. The notification from the iPad to the desktop is designed to expire in 24 hours, so if the times vary by more than that, the notification may not come through.
5) Try restarting the Creative Cloud app on your desktop.
Hope that helps,
Frank
Draw Engineering

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Illustrator can't open the drawings sent from Adobe Draw

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I believe that re-installing Adobe Draw might help activate the "Send to Illustrator" option on the app, as it not currently showing in my app. Will I lose my layers and artwork if I try to fix this by un-installing and re-installing the app?
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emniks,
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You can read more here,
https://www.adobe.com/cfusion/search/index.cfm?cat=support&term=illustrator%20draw%20to%20 illustrator&loc=en_US&self=1&lr=en_US&site=illustratordraw_all&product=illustratordraw
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Here are they interestingly named "CANT" errors.
Mac Pro, Macbook Pro, Adobe CC

I ended up uninstalling/reinstalling Illustrator. Starting AI up with reset prefs DID remove the prefs file, but the errors continued like in my screenshots above.
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Bonjour,
Soit il faut utiliser Firefox ou Chrome au lieu de Safari, soit on peut désactiver le plugin Adobe dans Safari.
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Un article d'aide parle de ces soucis, un autre de la mise à jour à effectuer
En effet, en lisant vos infos systeme :
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The whole point of a forum is to find answers, what I tend to discover every time I come her is just lame excuses and vague promises.
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Feature Request: Rename Layers

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Hi!
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Hi :-)
brand new new to adobe draw... Using on an iPad... How do I export/save an image so that it has no background?

The solution is the following:
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