Adobe Drive user vs Adobe Suite User

Hi all,
I am testing Adobe Drive 3 with IBM FileNet P8 5.0 through CMIS connector on CS5.5 suite product and I encountered the following problem:
While I can successfully checkin the first version of the file from Indesign or photoshop but after that if I try to make modifications it pops up a dialog box saying that <the file is checked out by the user "Administrator". If you continue editing you may risk conflicts>
The User "Administrator" is a domain user and it is the same user which Adobe Drive's CMIS connection configured to connect with, and the same user I am logged in with to the local machine to run Photoshop or indesign. But basically it is considering them different users.
So can you please help me solve this issue?
I am on windows environment (XP PRO)
Thanks
Alex

Hi Alex,
We try this using FileNet P8 5.1.0 on Win XP, we could not reproduce you issue.
Could you try it with another user? That warning message means that the document is current check out by "Administrator", not check out by the user you used to login.
Thanks
Huiyong

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    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 11:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 13:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 14:
    0   libsystem_kernel.dylib                  0x95f07d36 mach_wait_until + 10
    1   libsystem_c.dylib                       0x954ee439 nanosleep + 388
    2   com.adobe.illustrator.plugins.Scripting Support          0x0e46489d PluginMain + 458031
    3   com.adobe.illustrator.plugins.Scripting Support          0x0e4648fd PluginMain + 458127
    4   com.adobe.illustrator.plugins.Scripting Support          0x0e468402 PluginMain + 473236
    5   com.adobe.illustrator.plugins.Scripting Support          0x0e464bbf PluginMain + 458833
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0xffffff4a  ebx: 0x0236f46a  ecx: 0x0000000f  edx: 0xbfff75ae
      edi: 0xffffff4a  esi: 0x00000642  ebp: 0xbfff7558  esp: 0xbfff7540
       ss: 0x00000023  efl: 0x00010282  eip: 0x024104cd   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0xffffff5a
    Logical CPU: 0
    Binary Images:
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    0x1190000 -  0x11a0fff  com.apple.carbonframeworktemplate (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
    0x11a7000 -  0x11c2ff9 +AdobePDFSettings (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/Adobe PDFSettings
    0x11dc000 -  0x122cfff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <F625B836-9616-46B7-B681-F9AC11D0DA71> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
    0x12c5000 -  0x12c6027 +SPBasic (??? - ???) <B1DC5A08-15C4-49F9-9DF1-6A94E0AD3448> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
    0x12ca000 -  0x12d0ff7 +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSp lashKit
    0x12d9000 -  0x13e6fff +AdobeACE (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x1404000 -  0x191bfef +AdobeAGM (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x1a94000 -  0x1ad4fef +AdobeARE (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
    0x1ade000 -  0x1b02ff6 +AdobeAXE8SharedExpat (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/A dobeAXE8SharedExpat
    0x1b15000 -  0x1b2ffff +AdobeBIB (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0x1b3a000 -  0x1b5bff7 +AdobeBIBUtils (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIB Utils
    0x1b68000 -  0x1e04fef +AdobeCoolType (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoo lType
    0x1e8f000 -  0x1f5dfff +AdobeExtendScript (3.7.0 - compatibility 3.7.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/Adob eExtendScript
    0x1fd4000 -  0x20bcfdf +AdobePDFPort (??? - ???) <F54A25D1-5E7A-472E-83D1-10D187434C85> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFP ort
    0x2101000 -  0x26f9fdf +AdobePDFL (??? - ???) <8EC2ABBA-52D2-4230-B327-A6827FB2D33A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
    0x283d000 -  0x28defd7 +AdobeScCore (3.7.0 - compatibility 3.7.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCor e
    0x293a000 -  0x29e8fd7 +AdobeSVGExport (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSV GExport
    0x2a1a000 -  0x2cc3fe2 +AdobeSVGRE (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
    0x2dad000 -  0x2e0dfc7 +AdobeXMP (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
    0x2e1c000 -  0x2ef1fdd +FileInfo (??? - ???) <F0932F89-FC98-4BA9-B4F2-C58D0E71D3C1> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
    0x2f22000 -  0x2fa4fd7 +AdobeXMPFiles (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMP Files
    0x2fbb000 -  0x308a23b +libicui18n.dylib.36.0 (36.0.0 - compatibility 36.0.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/ 3.6/libicui18n.dylib.36.0
    0x3133000 -  0x3207db7 +libicuuc.dylib.36.0 (36.0.0 - compatibility 36.0.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc. dylib.36.0
    0x3268000 -  0x3c1857f +libicudata.dylib.36.0 (36.0.0 - compatibility 36.0.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.d ylib.36.0
    0x3c1b000 -  0x3fe5fef +AdobeMPS (??? - ???) <277E01A3-CAC3-4FA9-A591-4BC0A5BC125A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
    0x4074000 -  0x422aff4 +com.adobe.amtlib (amtlib 2.0.1.10077 - 2.0.1.10077) <CB2EC3BF-6771-4DAB-BF29-6775FB6F9608> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
    0x4261000 -  0x42ee2cb +libicucnv.dylib.36.0 (36.0.0 - compatibility 36.0.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicuc nv.dylib.36.0
    0x431b000 -  0x46f501f +com.adobe.linguistic.LinguisticManager (4.0.0 - 7863) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeL inguistic
    0x47a9000 -  0x484afc3 +com.adobe.amt.services (AMTServices 2.0.1.10077 [BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:31:09] - 2 . 0) <31E82904-C3C2-424E-A1AE-A5EFADBB19B8> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservice s
    0x4928000 -  0x4e26fc3 +AdobeOwlCanvas (??? - ???) <DC1EE447-FCDB-43C8-B6D2-A5454291C85D> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOw lCanvas
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    0x5181000 -  0x5185ffc +com.adobe.AdobeCrashReporter (2.5 - 3.0.20080806) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Ado beCrashReporter
    0x518b000 -  0x51a7fd7 +com.adobe.LogTransport (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogTransport.framework/Versions/A/LogTransp ort
    0x51b2000 -  0x51e1ff7 +com.adobe.headlights.LogSessionFramework (??? - 2.0.0.06112008) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
    0x5209000 -  0x521affb +LogTransport2 (??? - ???) <835B7B84-5A67-370B-AB39-8E448AA81FA0> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogTransport2.framework/Versions/A/LogTrans port2
    0x5224000 -  0x522afff +com.adobe.pip (??? - 1.0.0.220) <2CA89939-DFA7-4686-8536-8A1F1107CAF1> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
    0x5230000 -  0x525bfff  com.apple.GSS (2.2 - 2.0) <1CB56119-09C5-38FD-8FDC-064E3CC5068B> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
    0x5271000 -  0x546bfcf +AdobeOwl (??? - ???) <F209A9B2-9606-4182-93D8-84B349CFBE48> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
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    No.
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    I would also recommend checking the installation logs for the updates you are attempting to apply for errors.  You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.  You are welcome to post any specific errors you discover to this discussion.

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