Adobe DRM Activator error (server code 24)

I updated to the most recent version of digital editions, but uninstalled it due to the fact that it does not support Palm.
I reinstalled the old version of Adobe Reader 7.0. All of my ebooks show up, but when I try to transfer my ebooks to my Palm I receive an error message stating:
Your Adobe software cannot be activated.
A bad session ID was used in the header.
Eden Info: (0x18) A bad session ID was used in the header.
Soap Info: Client: A A bad session ID was used in the header.
Adobe DRM Activator error (server code 24).
Fault location: 12
Contact customer support.
The knowledge base states that Adobe is aware of this issue and I have to contact support.
I uninstalled and reinstalled the program a couple of times but I had the same error message.
I have open two open web cases (#0180655783 on 1/8/09 and #0201592044 on 12/22/09). They both state: "open pending response from Adobe", but I can't get a response (although my case do note that they have been updated???).
When I contacted Adobe via phone they informed me that I could only get assistance by opening a web case. I was assured that I would get a response within 24 Hours! What a bunch of crap!
I really have to have access to my ebooks. I have quite a lot of money invested in books that I cannot access. Some of them I need
for school.
Please HELP!
Operating System: Windows XP Home
Browser: Microsoft IE

well I'm guessing this isn't a question about Adobe Digital Editions 1.5.. I'm guessing your using some older version of Acrobat Reader, yes?
Please post your ebook reader version, and also do you happen to have a Palm device?
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Similar Messages

Adobe DRM Activator error (client code 31); HTTP code 404. Fault location: 15

dear all,
a few years ago I installed and configured Adobe Digital Editions. I bought some ebooks as well. Meanwhile I have switched my computer. And today I discovered my ebooks. I clicked on them and the system tells me that I have to install ADE and to activate the computer. So I successfully downloaded ADE installed it and activeated it.
ADE immediately shows me all the books I bought years ago. Then I clicked on the books I wanted to read. A window popped up which told me that the book is no more available - due to a changed path. I found no possibility to change an existing ADE configuration.
I opened ADE and added a book I bought by opening the option to add a file and openend the ebook on its new location. The ebook was loaded, authorized and I could read it. Clever - I thought. Thats the way to clean up my library. First lets delete all the ebooks in the library with the broken location. Afterwards lets add it via the option to add ebooks. Thats what I did. I deleted all the ebooks first. Afterwards I wanted to add all the books like I already did it with the first one. But - I no more could do that!
This is what I get:
Your Adobe software could not be activated. HTTP error on Adobe DRM Activator request. Adobe DRM Activator error (client code 31); HTTP code 404. Fault location: 15
Does this mean that ADE server does no more authorize my bought ebooks after I had deleted the broken-link-ones from my library?
I hope not ! - This would be awfull - all my books would be gone !!
I hope someone could follow my problem description and hope that there is a simple solution for that.
Thanks,
D.

THIS FORUM SUCKS
NO RESPONSE. MY FIREWALL IS OFF, NO PROXY NO VIRUS SCAN AND DRM CRAP SPITS THIS ERROR OUT...
C___Primer_Plus.pdf:
Adobe DRM Error
System: 9
State: 4
Class: 20
Code: 31
Message:
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
--- end ---
ADOBE HIGHWAY ROBBERY.

Adobe DRM Activator error Client Code: 31 - HTTP Code: 500

a few years ago I bought a "C++ Primer" programming book from Amazon. The book is no longer downloadable from Amazon... the DRM version has gone to some other DRM format. THIS IS MY FIRST AND LAST DIGITAL DRM BOOK.
I have not been able to read it although I shelled out a whoppy $45.00 USD. Adobe Digital Edition is stupid and find it awkward to use. I found one copy of the book on my old laptop that appears to be not corrupt. I'm now trying to read it from my desktop (its a 23 inch screen. Adobe suppport SUCKS, I've been at trying to open this DRM book for several Years now. The last time ADE kept kicking back "No internet connection" when I clearly have a one.
Now I'm getting this error pasted from ADE after adding the book to my library (<---stupid term for this but it is what it is). I JUST WANT TO OPEN THE BOOK I PAID FOR. I'm suppose to be able to open this book on SIX different PCs...WTF
C___Primer_Plus.pdf:
Adobe DRM Error
System: 9
State: 4
Class: 20
Code: 31
Message:
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
--- end ---

THIS FORUM SUCKS
NO RESPONSE. MY FIREWALL IS OFF, NO PROXY NO VIRUS SCAN AND DRM CRAP SPITS THIS ERROR OUT...
C___Primer_Plus.pdf:
Adobe DRM Error
System: 9
State: 4
Class: 20
Code: 31
Message:
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
--- end ---
ADOBE HIGHWAY ROBBERY.

Error Message "HTTP error on Adobe DRM Activator request."

Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
I had to reinstall Adobe Digital Editions after a hardware failure. Now I get this message. I can't read any of my purchased PDF books. I hate Digital Editions. Hateithateithateit. Can't escape it however. Too bad there isn't a better alternative product out there.
Does anybody know what in the world this error message means and how it can be fixed?
Garce

Hello,
There is a similar discussion in
http://forums.adobe.com/thread/314591?start=50&tstart=0
Also it's worth checking your firewall isn't blocking visits to the activation server at http://adeactivate.adobe.com. If you can see a 'Welcome to Digital Editions' message then your firewall allows access.
There may also be more information in your firewall logs.
Good luck!

Another DRM Activator (error) question...

Hello gang,
I've got a user on a brand new machine this morning after the old one died abruptly.
We were able to obtain her ONE Adobe D/E document and just a handful of others docs from her old machine (not accessible any longer). But she only had this one Adobe Digital Editions file....... and now she cannot open it.....
We've installed Adobe D/E's latest (as of 2 hours ago) and are having one helluva time opening HER document citing the following error below....
The Meat Buyers Guide.PDF
Adobe DRM Error
System: 7
State: 4
Class: 15
Code: 57
Message: Error on request or response from server.
Please check your network connection and try again.
Scroll below or view error.log for more details.
Your Adobe software could not be activated.
The Adobe DRM Activator is temporarily unavailable. Please try again later.
--- end ---
First it mentions not being available. But I can successfully launch http://adeactivate.adobe.com/ I grabbed from an Adobe KB, plus Library > Authorize Computer says she's OK (can't think of msg exactly, but it wasn't an error).
Suggestions???
BWB

Unfortunately that file is no longer recoverable. That error code indicates that the file was encrypted using an ACS3 server. Until Dec 15th 2009, it was possible to migrate ACS3 protected content using Adobe Digital Editions (1.5 or above - basically the past year and half), however on Dec 15th the Activation server for the ACS3 server was taken offline. (see http://www.adobe.com/products/contentserver/migrate.html for details )
While this does not affect the ability to read content on a currently working machine, if that machine dies (as is the case for this user) you will no longer be able to read the content.
If the user thinks that they did migrate the file (by opening it up in ADE post 1.5) then make sure you are getting the correct copy of the file from the 'My Digital Editions' (it'll differ from the original by having the information needed to open it up in ADE now, added at the bottom of the file ).

"The Adobe DRM Activator is not responding"

I am new to this whole world of on-line books and am trying to download a PDF file for one of my textbooks at my on-line college. I have Adobe 7.0.9 (they told us not to use 8.0) and have attempted to "authorize" my computer for two days now. Everytime I try it, I get the same error message "the adobe DRM activator is not responding". I have turned off my pop-up blocker and disabled the firewall. Any other suggestions? Thanks!

I am experiencing the same issue as Jennifer. Any suggestions, I've tried downloading and reinstalling with no help. Please provide some feedback.
Thanks.
M.
"The Adobe DRM Activator is not responding"
Jennifer Koehlinger - 05:24pm Aug 30, 2007 Pacific
I am new to this whole world of on-line books and am trying to download a PDF file for one of my textbooks at my on-line college. I have Adobe 7.0.9 (they told us not to use 8.0) and have attempted to "authorize" my computer for two days now. Everytime I try it, I get the same error message "the adobe DRM activator is not responding". I have turned off my pop-up blocker and disabled the firewall. Any other suggestions? Thanks!

ADOBE DRM LOG Error ????

Hello
I have a Question. In my ADOBE DRM Log when im opening a Software the following Error appears.
2010-02-26 11:21:32 Adobe ARM 1.1.5.0 logging started.
2010-02-26 11:21:32 Command Line:
2010-02-26 11:21:32 GetFileVersion(): C:\Programme\Adobe\Reader 9.0\Reader\AcroRd32.exe
2010-02-26 11:21:33     File version: 9.3
2010-02-26 11:21:33    Build number: 0
2010-02-26 11:21:33    Revision number: 148
2010-02-26 11:21:33 ProductCode: {AC76BA86-7AD7-1031-7B44-A93000000001}
2010-02-26 11:21:33 ProductName: Adobe Reader 9.3 - Deutsch
2010-02-26 11:21:33 ProductVersion: 9.3.0
2010-02-26 11:21:33 ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
2010-02-26 11:21:33 ProductInstallDir: C:\Programme\Adobe\Reader 9.0\
2010-02-26 11:21:33 Using default ARM preference AUTO_DOWNLOAD.
2010-02-26 11:21:33 Failed to read UAC setting, defaulting to Enabled.
2010-02-26 11:21:35 Failed to read UAC setting, defaulting to Enabled.
2010-02-26 11:21:35 RevertToAUM property found set in manifest.
2010-02-26 11:21:35    Error Code: 0x3EA 2010-02-26 11:21:35 Init Manifest Data failed
2010-02-26 11:21:35    Error Code: 0x515 2010-02-26 11:21:35 InitUpdateData failed.
2010-02-26 11:21:35 ** Setting Error Condition:
2010-02-26 11:21:35    Error Code: 0x458 2010-02-26 11:21:35 ARM returns ERROR_RESOURCE_DISABLED
2010-02-26 11:21:35 Adobe ARM 1.1.5.0 logging finished.
What means that and how can i fix it?
Thanks for your response
Greetings

Hi - have you made any progress? I have a very similar problem. When I uninstall Reader 9.3 I do not get the error and when I reinstall the error returns. My log is below. I'm running on xp and my problem occurs each time I restart the computer. I thought UAC (user account control) was a Vista function? So, I'm puzzled to see it in an xp log...
Adobe ARM 1.1.5.0 logging started.
[2010-03-13 20:58:27] Command Line:
[2010-03-13 20:58:27] GetFileVersion(): C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
[2010-03-13 20:58:27]    File version: 9.3
[2010-03-13 20:58:27]    Build number: 0
[2010-03-13 20:58:27]    Revision number: 148
[2010-03-13 20:58:27] ProductCode: {AC76BA86-7AD7-1033-7B44-A93000000001}
[2010-03-13 20:58:27] ProductName: Adobe Reader 9.3
[2010-03-13 20:58:27] ProductVersion: 9.3.0
[2010-03-13 20:58:27] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
[2010-03-13 20:58:27] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\
[2010-03-13 20:58:27] Using default ARM preference AUTO_DOWNLOAD.
[2010-03-13 20:58:28] Failed to read UAC setting, defaulting to Enabled.
[2010-03-13 20:58:47] Failed to read UAC setting, defaulting to Enabled.
[2010-03-13 20:58:48] RevertToAUM property found set in manifest.
[2010-03-13 20:58:48]    Error Code: 0x3EA
[2010-03-13 20:58:48] Init Manifest Data failed
[2010-03-13 20:58:48]    Error Code: 0x515
[2010-03-13 20:58:48] InitUpdateData failed.
[2010-03-13 20:58:48] ** Setting Error Condition:
[2010-03-13 20:58:48]    Error Code: 0x458
[2010-03-13 20:58:48] ARM returns ERROR_RESOURCE_DISABLED
[2010-03-13 20:58:48] Adobe ARM 1.1.5.0 logging finished.

Where is Adobe DRM Activation website???

I hope someone can help me? Does this website exist?
I have installed Adobe Reader 2.0 on my Pocket PC and Adobe Digital Editions on my PC, the latter is activated. My PPC is telling me that I must activate it as a Digital Edition reader, but I have tried all the instructions on the PPC, but cannot activate it. One of the options given is to go to the DRM activation website, but I cannot find it.
Any anybody reading this please help me?
Thanks.

You can no longer activate any version of Acrobat Reader for reading eBooks. The only way to view eBooks is to use Adobe Digital Editions or a compliant Reader Mobile SDK based device. Unfortunately for you, there is currently no way to view your book on a Pocket PC
(Windows Mobile) based device.

DRM Activation Error "Number of activations exceeded" (Android reader)

I received this error "Number of activations exceeded" when entering in my Adobe ID in my Android device. I have owned several Android phones and tablets and probably have activated on all of them over the years. How do I reset the activations? Thank you.

It is a vicious cycle. I spoke with two different people by phone (no chat is available that I could find, nor an email address0. The first person said they could not help after keeping me on the phone 20 minutes. I called again and after speaking to two people, my "case" was referred to the Diginal Editions department and someone will contact me within 24-48 hours. No contact so far 30 hrs later. This seems to be a frequent issue according to these forum comments, but Adobe does not seem very customer sensitive or efficient in resolving these fairly simple issues.

Adobe form Activation Error

HI ,
While creating adoforms :
when am activating the form it is generating an error : 'No Layout exists in original language EN'.
Can anyone tell me why this message is displaying.

Hi Sridhar,
Please check your ADS Config. This is error is due to ADS only.
Check that out.
Regards
<i><b>Raja Sekhar</b></i>

Message Mapping activation error-Source code has syntax errors in UDF

Hi all,
I wrote a small UDF for sum of 2 numbers:
import
udf.*
public String getsum(String a, String b, Container container) throws StreamTransformationException{
int c = Integer.parseInt(a);
int d = Integer.parseInt(b);
int e = packageDemo.getSum(c,d);
return e+"";}
In imported archives, i imported pack.jar
In D:\udf , I have packageDemo.java, packageDemo.class, aii_map_api.jar, pack.jar(has the other 3)
packageDemo.java :-
package udf;
public class packageDemo{
    public static int getSum(int a,int b)
        int c= a+b;
        return c;
Did i miss anything?? Icant activate message mapping for 2 errors:-
1.package udf does not exist
2.Function getsum, Line 3:
cannot find symbol symbol : variable packageDemo location: class com.sap.xi.tf._xml_mm_int e = packageDemo.getSum(c,d); ^Note: /usr/sap/P7R/DVEBMGS00/j2ee/cluster/server0/./temp/classpath_resolver/Mapd4214d3099dc11dd9470001d090e4bbe/source/com/sap/xi/tf/_xml_mm_.java uses or overrides a deprecated API.Note: Recompile with -Xlint:deprecation for details.Note: /usr/sap/P7R/DVEBMGS00/j2ee/cluster/server0/./temp/classpath_resolver/Mapd4214d3099dc11dd9470001d090e4bbe/source/com/sap/xi/tf/_xml_mm_.java uses unchecked or unsafe operations.Note: Recompile with -Xlint:unchecked for details.2 errors
Edited by: NagaDurga Nannapaneni on Oct 16, 2008 1:07 PM

Hi ,
Think the error is coming because the content in imported archive is not being taken into message mapping at all...so package, class, method ..nothing is identified.
Can anyone suggest the solution..
Thanks,
Durga

DRM activator issue

hello can you help me with the same issue as well:
"User's signature is invalid. PLease Reactivate.
Adobe DRM Activator error (server code 9.
Fault location:7
Contact Customer Support."
When going to the Adobe DRM Activator site :
Here's the problem and how to solve it:
You have tried to open an Digital Edition that was downloaded to another computer. You can open such a document on two computers onl
y when you have activated Adobe Reader or Acrobat on both computers using the same Microsoft .NET Passport or Adobe ID.
Problem: This computer and the computer to which the document was downloaded were activated using different .NET Passports or Adobe
IDs.
Solution: Return to the retailer, library, or other location where you acquired the document and obtain permission to open it on this computer."

To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.

Ebook DRM activation problems

I was attempting to activate reader for a mobile device running Windows Mobile 6 (unsuccessfully) when I decided to stick with Palm. Because I had so many Adobe Reader programs loaded (updates since version 4), I decided to clean up my software by deleting all Adobe Readers and Acrobat 6 Professional. I then reloaded Acrobat 6 Pro and updated it through the program. At that point I tried to activate the program so that I could borrow library ebooks. Since then, I've called Adobe Support at least 10 times and get someone who tries to help, transfers me to Tech support (even though I tell them they don't offer help with Reader), or am told straight out there is no help. Those have tried to help have; 1) deleted all my activations, because they claim that was the problem; and 2) had me load various different readers - either 6 or 7. Still no activation, though I can download books. The problem is I want to transfer them to my Palm OS phone. At the moment I only have version 7 of Reader installed and get "Your Adobe software could not be activated - Adobe DRM Activation error (server code 9) fault location 5." I believe this has to do with how I signed on when last activated, and it's looking for me to use the same sign on. But Support assures me there was only 1 sign on used; regardless, all activations were deleted. I tried to delete all the ebooks in my ebook folders, but still get the same message.
I also get the message (different numbers, but same problem) with the mobile device.
Why does the message say to contact Customer Support if they aren't equipped to solve it or if Adobe doesn't offer support? Is there a website where all these known messages and fixes can be found?
I know that there is a way of looking into my profile and changing/deleting things, so why is this becoming so hard to fix? I've spent 6 days working on this and now can't get anything to work. Please help.

You may want to post your question also in the ebook forum,
http://www.adobeforums.com/webx/.eea67d3/

Adobe DRM error when opening a digital book

Hi. I receive the following error when I attempt to open a digital version of a book that I purchased a few years ago:-
Borland_C___Builder__The_Co.pdf:
Adobe DRM Error
System: 7
State: 4
Class: 15
Code: 31
Message: Error on response from server.
Scroll below or view error.log for more details.
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 555
Fault location: 15
--- end ---
Can any one help me to resolve it please?
Marcus

What a truly awful policy.
So, here I am coming back to an ebook I purchased three years ago, only to find that it's *my* fault I cannot access the book I paid for, because I should have been studiously following the intricacies of your petty updates and server migrations, or else I simply lose my rights to access the book (access rights, by the way, that are apparently now controlled not by the author -- whom I know personally -- or the publisher, but by you clowns at Adobe!?!).
Really lame, adobe. Really lame.
I should have bought the hard copy, which I could have taken off the shelf whenever I wanted, years after purchase, without having to worry about whether or not I migrated my license to whatever server, etc etc.
Really appalled by this.

ADE - Adobe DRM Error

While we try to open a pdf docuement it gives out the following error
Adobe DRM Error
               System: 7
               State: 4
               Class: 15
               Code: 57
               Message: Error on request or response from server.
               Please check your network connection and try again.
               Scroll below or view error.log for more details.
               Your Adobe software could not be activated.
               The Adobe DRM Activator is temporarily unavailable. Please try again later.
               --- end ---
FYI - We have tried thru open gateway (ie.. without any firewalls)
Pl. Any help / Suggestions

This error indicates that you are trying to open content that was purchased using Adobe Content Server 3. Unfortunately unless you already have an activated copy of Acrobat/Adobe Reader version 6 or 7 (above version 7 will not work), that can read the content, there is no way for you to access that content anymore.
Depending upon where you purchased the content, you may be able to contact them to get a redownload.

Adobe DRM Activator error (server code 24)

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