Adobe elements 12 unable create blu ray dvd

I purchased a new computer in October of 2013.  The computer has Windows 8.1, Adobe Premier Elements 12, and an LG (BH16NS40) 16x Blu Ray DVD writer.   The sole purpose of the purchase was to be able to transfer my Sony handycam HD home videos to Blu Ray DVDs.  I was told, this purchase would enable me to do so.  A week later, in October of '13, the 'Best Buy' Geek squad after spending hours on the problem, still could not get the home video to transfer to a Blu ray dvd.  They told me to wait for an Adobe patch/upgrade.  Here I am 6 months later, updated all software & drivers, and I am still getting the "Blu ray dvd media not found" message.  Any help would be greatly appreciated.

The camcorder video came from a sony hdr-cx560.  The video was moved from the camera, to a external hard drive, then to the computer internal c drive, and was successfully imported into an adobe elements project. 
I was not able, and am not able to import the video directly from the camera.  My twin 16 year old daughter was killed in an auto accident 10 months ago... and there is fault in three other drivers.  Our legal team took our camera, needing our 1 1/2 year family sony video, for the lawsuit.  They returned the camera empty, but gave us an external hard drive with the video.  I had told them how valuable the video was to us...our only remaining video of the last year and 1/2 of my daughter.  Nonetheless, they copied the video to a hard drive, gave us the hard drive, and returned the camera empty....more stress.
Several months later (Oct 13), my father, a huge fan of adobe premier elements, best buy, and the geek squad, bought us a new computer, with adobe premier elements 12, and a blu ray burner, determined to produce the videos my family ached for.  Like many families, all i want is to be able to film my family in high definition, and play it back from a disc on family televisions without using the camera...just like i used to be able to do with standard definition.
I do not understand your second question, and would like phone assistance.  Please provide a phone number for assistance with this problem.  With a very heavy, exhausted, and frustrated heart, tom

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