Adobe Elements 13 and Adobe Premier Elements 13 will not extract after dowloading as a pop-up advises that the archive file is missing.

Please send to me an installation CD or DVD for I wasted enough time attempted to install Elements 13 and premier Elements 13.
My operating system is windows 7 Ultimate and I have not had any problems installing Adobe Elements 8 thru 12 from CD or DVD.
My order number is ADO15608863

This is a user forum; we cannot send you anything.
My suggestion: download the offline installers from http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html - place all four files into the same folder, then run the downloaded installers.
Make sure you follow the Very Important Instructions on that page.

Similar Messages

I have downloaded the latest Adobe Flash - it says successful but will not work. It says to 'Manage Plug-ins but the Plug-in says it is enabled but it will not work at all. I have tried disabling and then enabling - no success.

I have downloaded the latest Adobe Flash - it says successful but will not work. It says to 'Manage Plug-ins but the Plug-in says it is enabled but it will not work at all. I have tried disabling and then enabling - no success. Please help!

There's two different versions of Flash. The ActiveX version for IE, and the Plugin version for other browsers. Did you install the correct version? This forum's software doesn't thing that Flash is installed for Firefox or the Plugin is disabled.
1.Download the Flash setup file from here: 
[http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe Adobe Flash - Plugin version]. 
Save it to your Desktop. 
2. Close Firefox using File > Exit 
then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, 
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}
3. Then run the Flash setup file from your Desktop.
4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
* On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). 
See this: 
[http://vistasupport.mvps.org/run_as_administrator.htm]

Facetime will not work after upgrade to io6 can anybody advise?

Facetime will not connect after upgrade to IO6 can anyone advise?

Hey there,
Maybe start here
[Troubleshooting Automatic Software Update in Mac OS X|http://support.apple.com/kb/HT1569].
Otherwise, try deleting this file. com.apple.SoftwareUpdate.plist located at /Users/YourName/Library/Preferences. Drag that .plist file from the Preferences folder to the Trash, empty the Trash and restart your Mac.
Have you tried resetting your widgets by hitting Command-R? If that doesn't, work trying trashing the two dashboard preference files.
The two dashboard preference files are in the following directory:
yourusername -> Library -> Preferences ->
The file names are:
com.apple.dashboard.client.plist
com.apple.dashboard.plist
Hope this helps.
B-rock

I want to install the latest version of i tunes. I recieve an error that the MSI file is missing. It won't load the new version and I can not delete the software either. HELP!

I have a windows computer running xp. I can not load the latest version of I tunes. I receive an error message that the 'msi" file can not be found. I can not delete I tunes for the same reason.
HELP

ItIt is the the ituens msi file
From: Apple Support Communities Updates
[email protected]
Sent: Monday, February 27, 2012 3:40 PM
To: escow 39
Subject: - Re: I want to install the latest version of
i tunes. I recieve an error that the MSI file is missing. It won't load the
new version and I can not delete the software either. HELP!
<http://images.apple.com/support/images/emails/apple_logo_gray.gif>
<https://discussions.apple.com/index.jspa> Apple Support Communities
Re: I want to install the latest version of i tunes. I recieve an error that
the MSI file is missing. It won't load the new version and I can not delete
the software either. HELP!
created by b noir <https://discussions.apple.com/people/b+noir> in iTunes
for Windows - View the full discussion
<https://discussions.apple.com/message/17708214?ac_cid=142432#17708214

TS1424 downloaded an entire album and everything is fine on my iPod, but on the computer 7 tracks have an exclamation point and when I try to play those track I get a message that the original files are missing.

Exlamation point on 7 tracks from an entire album, all the others are fine. It won't play on the laptop, I get an error message that the original files are missing. But they play fine on the iPod.

Try deleting those missing tracks from your computer's iTunes, connect the iPad to your computer and do File > Transfer Purchases - that should copy them back from the iPod

My safari will not open after downloading librooksbas.dylib plug in. message that is displayed when i try and open is "safari quit unexpectedly while using the librooksbas.dylib plug in" i can either re-open or ok the error to which neither work :(

i have tried the terminal code thing where you enter certain words then press enter and it worked but as soon as i restarted it and opened safri the error message apperarewd again my software is OS X 10.9.1

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a couple of minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; Pc () { o=`grep -v '^ *#' "$2"`; Pm "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed '8!d;s/^ *//'; o=`SP Hardware | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d; /[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]||0[^2]8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in Thunderbolt USB; do o=`SP $b | sed -En '1d; /:$/{s/ *:$//;x;s/\n//p;}; /^ *V.* [0N].* /{s/ 0x.... //;s/[()]//g;s/$.*: $$.*$/ $\2$/;H;}; /Apple|SCSM/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); E=; for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* || continue; ls | while read f; do [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && e=" *" || e=; awk -F_ '!/ag$/{$NF=a[split($NF,a,".")]; print $0 "'"$e"'"}' <<< "$f"; done | tail`; Pm "${D[$i]} diagnostics"; done; [[ "$o" =~ \*$ ]] && printf $'\n* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|last value [1-9]|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | grep -v com\.apple\.CSConfig | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/Star*; do M; done`; Pm "Startup items"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail/B,P*P,Qu*T,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; [[ "$ID" =~ ^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID ]] || printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f | while read f; do file -b "$f" | grep -qw shared && ! codesign -v "$f" && echo $f; done`; Pm "Unsigned shared libraries"; o=`for e in DYLD_INSERT_LIBRARIES DYLD_LIBRARY_PATH; do launchctl getenv $e; done`; Pm "Environment"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l | sed 's:/Users/[^/]*/:/Users/USER/:g'); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know your password, or if you prefer not to enter it, just press return three times at the password prompt.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
8. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

I have AOL as my mail-server and any photo I am trying to attach and send will not open no matter what I try.It say that the format the attachment is not recognised.d.

I have AOL as my mail-server and any photo that I am trying to attach will not open.The photos are in iPhoto and the message say that the format is not being recognized.AOL delivers the photos but they cant be open.

Where exactly did you buy the "new iPhone "
A country might help as well .This is a WW forum
Are Direct Mobiles an Approved Apple iPhone reseller if not it may well be a fake

TS3274 My ipad display will not function, the screen will not display anything when turned on, you can see that the screen lights up but it is completely black

The screen on my iPad will not display, the screen lightens up when powered on but the screen stays black, any fix for this that I can do at home?

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

Problem with my iPod touch: Frozen screen, unable to access anything as slider does not work, will not accept a full restore. Apple Store advised that it is a 'hardware' problem and I could trade-in!

I am a relatively 'new' user. Touch was a gift, I used it in a simplistic way - listened to music took a few photos, added a few calendar events. After a year I then decided to be more proactive and found a few free apps (Solitaire) - then had a the frozen screen problem which I though was connected to low battery, but it wasn't. I recharged it, still could not access, then tried a full restore and got an error message. Took it to a Genius Bar and was told it was a hardware problem and as it is out of warranty I could trade in or just buy a different product. As this is my first Apple product is this usual? Do Apple products have a very short shelf life - I anticipated that it would last me longer than a year! Has anyone else had this problem? Was it able to be resolved? Or is it worth trying to get it repaired - and if so who can do it - Apple Store did not offer that to me as an option?

Sure sounds like a hardware problem. It happens some times. The iPod is just an electrical device.
Apple will exchange it for a refurbished one for this price. Apple does not repair your iPod.
Apple - Support - iPod - Repair pricing
A third-party place like the following maybe less expensive. Google for more places.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

I have a Toshiba e-studio 2830C network printer and it will not work with mavericks. I have some software that the printer guy said to try that was for a newer model printer, but it is not working. Please help....I need this printer tonight.

the Print Mode has a line through it and says it has not been updated.
How do I even install new printer software,I went throught the install process but for what ever reason it is still not working.
Aloha
David

Please look at Reset Printing System feature

FaceTime will not run after update to 10.6.7

Updated the OS to 10.6.7 earlier today. Tried to run FaceTime this evening, and found that it will not start. First indication of a problem was that the FaceTime icon was missing, instead a generic icon was present. Tried to start FT, and found that the computer will not let it start. Was told that this version of FT is not compatible with the installed OS.
I then did something that was probably wrong, but I deleted FT, in hopes that I could then download the latest version of FT from the AppStore. Not only did that strategy not work - I am still told that FT is already installed on this Mac, so cannot update it - but I no longer have FT in any version on my Mac.
Probably should have waited to download and install the OS update, but that is history now. Instead, I have two Apple apps that will not work after running the update.
Any Ideas??

Reinstall the app from the Applications install disk that came with the computer. That will fix icon issues, and make sure that the version is correct. FT apparently has not been updated since the 'early 2011' MBPs came out, so the disks that came with the computer should take care of it.
I was able to get FT working in this way, and am now able to keep in touch with my wife, while away on business. Much better!!

PE 9 will not load after installing Elements 10

Installed Elements 10 on Vista 64-bit. Did not uninstall Elements 9. Now PE 9 will not load; get window Adobe Premiere Elements.exe - No Disk. There is no disk in the drive. Please insert a disk into drive\Harddisk2\DR2. Tried disk 2 of 3 from package, nothing happens.

Tried twice, PE9 still locked up both times - I think the intent is to have me try PE10, because that did work!!!
From: Steve Grisetti
Sent: Monday, January 02, 2012 7:09 PM
To: cptiger
Subject: PE 9 will not load after installing Elements 10
Re: PE 9 will not load after installing Elements 10
created by Steve Grisetti in Premiere Elements - View the full discussion

I have downloaded my program and it will not extract. It suggests I download again.

I have downloaded my program and it will not extract. It suggest i DOWnload again What is the solution?

Same as in your otehr post: We need a lot more info.
Mylenium

Have a Canon MX860 and the magenta will not print after several deep cleanings

Have a Canon MX860 and the magenta will not print after several deep cleanings

Hello allenaeifert.
Unfortunately, if the issue persists after deep cleanings have been performed, we would have to advise that you contact our support group at 1-800-OKCANON for additional assistance with this issue.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I lost all the songs on my itunes and now my phone will not sync with out loosing all my music

my computer hard drive crashed and i had to re download itunes and now my phone will not sync without erasing all my music

That is correct. The iphone will sync with one and only one computer/library at a time. If you sync to another then it will indeed erase the current content and replace with content from the new computer/library.
It has always been very basic to always maintain a backup copy of your computer. Use this to put everything back.
If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from the iphone. Without syncing: File>Transfer Purchases
You will also need to enter one unique contact and calendar entry in the computer . When you first sync, you should get the option to merge. Otherwise this data will be erased as well.
Much easier to use your backup copy to put everything back.

Adobe Elements 13 and Adobe Premier Elements 13 will not extract after dowloading as a pop-up advises that the archive file is missing.

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