Adobe Elements Premier will not run - Application Error
Installed the combined Adobe Elements 12 (Photoshop and Premier) package. Adobe Elements Photoshop runs fine. The Elements Premier comes up with an Application Error. I have a custom computer that runs flawless
Specs follow:
SABERTOOTH X79 Socket 2011 X79 ATX Intel Motherboard
High Current Gamer 750W Gamer Power Supply HCG-750
Core i7 3820 LGA 2011 Boxed Processor
135MM Fan CPU Cooler - Blue LED
Several Hard Drives
including two Caviar Black 1TB 7,200 RPM SATA 6.0Gb/s 3.5" Internal Hard Drive
12X SATA Blu-ray Burner with 3D Playback
Full Tower ATX Computer Case
NVIDIA GeForce GTX 670 FTW 2048MB GDDR5 PCIe 3.0 x 16 Video Card
140mm Performance Case Fans
Vengeance Series 16GB DDR3-1600 (PC3-12800) CL9 Dual Channel Desktop Memory Kit
Any idea what is causing the problem?
Woofer
If you go to Computer/Manage/Event Viewer/Windows Logs/Application, do you find an error corresponding to this issue.
If so, does the error message there give you further insights into the issue and how to correct it?
The Elements Premier comes up with an Application Error.
What are you doing when you get the above "Application Error"?
a. Double clicking the desktop icon of the program?
b. Selecting Video/New Project in the Welcome Screen?
c. Other?
Are you running the program Run As Administrator and from a User Account with Administrative Privileges?
Latest version of QuickTime installed on the computer with Premiere Elements?
Video card/graphics card with latest driver version according to web site of the manufacturer of the video card/graphics card?
Please review.
Thanks.
ATR
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Premier elements 12 will not run after re-install - it is legal and registered with adobe under my ID. WTF! The reason I re-installed it was because it could not find the internet - which is working. And premier 12 was working for a while then quit - that is why as a last ditch effort - i re-installed it. Any ideas?
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Please review the following for possible solutions to your Premiere Elements 12 issue.
http://www.atr935.blogspot.com/2014/04/pe12-sign-in-failure-connect-to.html
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
Looking forward to learning of your results when your schedule permits.
Thank you.
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Premiere Elements 12 will not run after installing on my HP laptop with Windows 7.
Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12!Premiere Elements 12 will not run after installing on my HP laptop with Windows 7. HOWEVER, PE11, PE10 & PE 9 all run without a problem. I contacted HP, and there are NO NEW or ADDITIONAL video drivers available from HP.
I have NEVER had a problem running ANY software on this laptop -- except for PREMIERE ELEMENTS 12! -
Elements 12 will not run on OS Yosemite 10.10.2 ?
Elements 12 will not open. I get a error code 16.
It use to open but crashed often.See if this helps:
https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
(PSE is based on the code for PS, so often the same fixes work for both.) -
Hello
My problem is the desktop software will not run. According to documentation, it is os 3.5 on hand held and 4.1.4 is right for my computer OS (98). I can hotsync most but not all of the applications (notably: recent memo entries won't) with the Home software button but not the hardware button. I have done a soft reset and just downloaded the palm desktop software and loaded it today.
Post relates to: Palm VxOh, sorry I neglected to review your original post regarding the OS.
Try using the following directions to see if you can "clean" uninstall Palm desktop. They are for XP but most of the instructions should work on 98. Once you uninstall, sync with the conduits set at handheld overwrites desktop.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
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from your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are
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If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
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* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
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Elements 11 (not premier) will not run on Windows7
Want to but Elements 11. Amazon does not list Windows 7 as an option, only XP and vista. Will elements not run on 7? Do not want Premier.
Adobe makes Premiere Elements and the Adobe website says that PSE11 is supported on Windows 7.
http://www.adobe.com/products/premiere-elements/tech-specs.html
Besides, Amazon lists Windows 7 as a supported OS for PSE11
http://www.amazon.com/Adobe-65193942-Premiere-Elements-11/dp/B0093FROFM -
Premiere Elements 12 will not run after install
Long time Premire and Premiere Elements user. Had been using PE 9 earlier this week. Yesterday purchased PE 12. Before even downloading, to avoid any potential conflicts, I uninstalled PE 9, then installed PE12. After reboot, I attempted to launch the application. it fails.
Based on http://forums.adobe.com/message/6329465#6329465 I did not find any prefs files, but removed (both) 12.0 directories in an attempt to help things along. Nothing.
When I attempt to launch PE 12, "create new project" it just hangs. This is the dump from Windows in the "stopped working" dialog box:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ADOBE PREMIERE ELEMENTS.EXE
Application Version: 12.0.0.0
Application Timestamp: 523cd4d5
Fault Module Name: dvamarshal.dll
Fault Module Version: 11.0.0.0
Fault Module Timestamp: 523cc62d
Exception Code: c0000005
Exception Offset: 0000000000034961
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 5a5c
Additional Information 2: 5a5c7f2099c49d46ef167594373b054c
Additional Information 3: e2a1
Additional Information 4: e2a18ccc946fae77ae70bd7ffb1dd642
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Help is greatly appreciated. I have a project I need to edit and post today if possible. Would like to get this working ASAP.
WIn 7 Home Premium, 64-bit, 8 GB RAM. Nothing else actively running save Chrome at time of repeated failures.
Thanks in advanceCaleb
Thanks for letting us know of the outcome of your contact with Adobe.
I do not work for Adobe nor am I affliated with it in any way. Just a user in a user to user forum.
In my troubleshooting of various Premiere Elements has have not yet run into a connection between the dvamarshal.dll and the computer's video card/graphics card. But, video card/graphics card compatibility issues can cause the type of problems that you see in the program.
What video card/graphics card does your computer use? Under Device Manager/Display Adapters/, do you see only one card listed or two? Assuming that the card(s) are up to date, then please try the following. We are going to delete the BadDrivers.txt file for Premiere Elements 12. In Windows 7, 8, or 8.1 64 bit, it can be found
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file that you delete. In this Premiere Elements Folder are folders besides this BadDrivers.txt file. You do not want anything in the folders in the Premiere Elements Folder, only the file named BadDrivers.txt file. (When you open a new project, the program will generate a new BadDrivers.txt file and hopefully all will be resolved.) Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
The rationale behind the above approach is explained in the following older thread (post 10). BadDrivers.txt deletion has proven to be a life saver for those with display issues in 9 as well as later versions.
http://forums.adobe.com/thread/732067
About reverting to Premiere Elements 9.0/9.0.1....
We can get tryout files for 9 from the following web site, and you can insert your purchased serial number in them....
http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.h tml
You have to read the instructions very carefully so that you do not get hit with an Access Denied message.
But, we need to get your purchased serial number. If you registered Premiere Elements 9 with Adobe, you should be able to see it at http://www.adobe.com under "My Products".
Please review and consider the above and then we can decide what troubleshooting strategy needs to be developed.
Thanks.
ATR -
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I have tried installing with the software disk and also from a fresh download from Adobe's site. Photoshop Elements seems to work fine though.
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