"Adobe Encore (encore 5.1 in cs 5.5) has stopped working" when trying to create blue ray

Question

Newly installed machine with Windows 7 and Premiere Pros CS5.5.  I've googled the error and have reset the preferences and updated the sonic driver.  But when I start and create a blue ray project, as it's trying to create it, it gives the error "Adobe Encore has stopped working" and crash's.  Any help is extremely appreciated.  Thanks

Answer 1

>updated the sonic driver
As far as I know, that was for Version CS4
More information needed for someone to help http://forums.adobe.com/thread/416679
Some specific information that is needed...
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
Also be sure you have legal files
Premiere Import Formats http://help.adobe.com/en_US/premierepro/cs/using/WSd79b3ca3b623cac97fa024001235833a568-800 0.html
Premiere Export Formats http://help.adobe.com/en_US/mediaencoder/cs/using/WS725e431141e7ba651e63e3d1267818bc51-800 0.html
CS5 Encore Files & Formats http://help.adobe.com/en_US/encore/cs/using/WS5C9E1CF8-B5BC-436f-89D3-61DDC02A2C47a.html