Adobe errors: upgrade sw from 5.5 to 6 + install 6 on new iMac - serial number 'errors'
Hello- I had 5,5 Design Stardard. I upgraded to 6. Design Standard last year.
I tried to update my MacPro laptop and I encounter errors with my serial number. I did change the HD name on the Laptop.
I also just got a new iMac and I moved the 6.0 version over to it - no go. HELP FAST! please.... Adobe support s**ks
Thank you
B
did you deactivate whatever you want to install no that was installed on your previous hd?
if not, you'll probably need an activation count reset, http://www.adobe.com/support/chat/ivrchat.html
next, is your design standard cs6 license an upgrade? if yes and you do not have design standard cs5.5 installed on your new hd/imac, you'll need to supply both (cs5.5 and cs6) serial numbers when installing the cs6 upgrade. you'll need to give the correct number at the correct time.
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BrightBluephotograph wrote:
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You don't need to have Lightroom 3 and 4 installed on your computer to install Lightroom 5. Just install Lightroom 5 and input your serial number for 3 in the previous version box and your serial number for 5 in the upgrade box. -
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