Adobe Exchange panel not installing update

I am on OS X 10.8.5 trying to get Illustrator CC 2014 to update its Exchange panel.
I have been trying to get it to update for the past hour and it downloads through Illustrator just fine, but it won't finish installing. I currently have Extension Manager CC 7.1.0.113 and I can see the extension I need to use in there, but since I can't get the Exchange panel to update, I cannot use it. My file is an 80 layer AI file that needs to be split into 80 separate files, and I really don't want to have to do it manually, thats why I have an extension to do it. I just need a damn fix on this so I can get back to work without going crazy. Any ideas or suggestions appreciated.

I am having the same issue.

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Adobe Exchange Panel for Photoshop CC 2014

I'm trying to get the Adobe Exchange Panel for Photoshop CC 2014 (Mac 10.10.2).
When searching for it on Adobe.com, all I get is the download for CS6. Is this the SAME Exchange Panel usable in CC 2014?
Thanks for any guidance.

I'm having problems searching out any updates. It's like they silently retired it after CC.
This is the last mention of it:
Adobe Exchange Panel – 1.1 Update for CC apps now available
Since it's a flash panel, it wouldn't work in CC 2014 which has gone to HTML5 panels
Photoshop: Spring Cleaning | PHOTOSHOP.COM BLOG
Photoshop CC 2014/HTML5 Compatible Extension Panels
If you can contact Jeffrey Tranberry, I'm sure he can better answer this.
Gene

Adobe Exchange Panel Update not working?

Hello:
My OS is Windows 7 64 bit and I have Ps and Ia installed on my laptop.
I downloaded and installed the Adobe Exchange roughly two months ago and everything worked great at first.
I installed a few things such as the Paper Textures and a game Level Up (can't recall the others at the moment).
The game worked three times but then it just stopped responding. I never had an issue with the other extensions.
Yesterday I went to try out the game again but when i opened the Exchange panel it said there was a new update and so i (sadly) opted to click 'Update'
After clicking the update button I received a message:
Also, Norton said the link or what have ya was NOT trusted and is Unknown. So, I clicked on the Norton message and got this info:
Heuristic virus? um, what?
http://www.pctools.com/security-news/heuristic-virus-definition/
I went ahead and Removed all the extensions I had downloaded/installed from the Exchange panel but I would very much like to be able to use them again.
Any ideas as to the issue? Is there a solution?
I have shut off Norton to see if that would work but I still get the above message "... valid signature ... "
Sure would appreciate some input.
Thank you in advance
ps. could the Heuristic virus detection be a False Positive?

Hello:
You are totally misunderstanding me. I have Windows 7 64 bit and I did have the Exchange Panel already installed. When I went to use the Exchange PanelIT had an update. I didNOT update to Windows 8.
I clicked on the UPDATE IN the Exchange Panel which is what would NOT install because NORTON said it IS MALWARE.
I tried to update the Exchange Panel and NOT my operating system.
The attempt to Update the Exchange Panel caused the older version of the Exchange Panel to not work. So, I had to Uninstall the Exchange Panel and then when I went to Reinstall the Exchange Panel it would NOT install. And now I cannot use it at all.
Again, I DO have Windows 7 and NOT Windows 8.
Please, I would very much like to be able to use the Exchange Panel again because I would like to install some extensions, let me know when this issue is resolved.
Thank You,
Kara A. Rowe
[email protected]

InDesign CS6 won't install/update Adobe Exchange panel

After installing and updating exchange manager 6.0.2.40 when I go to indesign exchange panel it says update is available, click that, it downloads and says update successful, restart indesign to take effect. When it installs it switches to extension manager and says update conflicts with other version install yes or no? Click yes, says succesfull and restart indesign, I restart indesign and same thing happens again and again.
Photoshop and illustrator (CS6) panels work just fine. It's indesign that doesnt work.
Mac OS 10.7
Tried updating, reinstalling exchange manager, adobe application manager is 6.2.112.0,
tried several times on indesign and it just keeps going through the same update/restart loop.

Hi SpooCobraVenom,
You can try to uninstall "exchange panel", and download and install it again from https://www.adobeexchange.com/api/AdobeExchange.zxp.

Adobe exchange panel does not load in cc applications

I cannot launch the Adobe Exchange Panel in Photoshop or Illustrator. The option to launch this extension is not available in my menu. In Photoshop "Extensions is grayed out". In Illustrator it is not grayed out but it is simply not populated. I have tested this on my laptop and it works just fine there.
I have pasted the above paragraph from a separate thread in a different forum. I was directed to this forum by an adobe staff member.
Thanks in advance for any help with this as the forums are the only support adobe provides for this issue. I think the issue may be a corruption in my extension manager somewhere in the Windows Registry. Using Windows 7 64-bit SP1

Hi markerline,
Can I ask where you obtained Photoshop CC from? Were you part of any prerelease program?
Can you please check these folders:
C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions
C:\Users\<username>\AppData\Roaming\Adobe\CEPServiceManager4\extensions
and tell us if either one (or both) contains a folder called "AdobeExchange", and whether it contains anything.
It seems obvious, but please install any updates for Photoshop available in the Creative Cloud application. I believe there have been a few CC updates released so far - so it would be worthwhile restarting your computer to force a fresh check for updates to make sure you have them all.
Something to try would be downloading the Exchange Panel as a ZXP from here:
https://www.adobeexchange.com/
and then installing the panel using Extension Manager CC. Note that Extension Manager CS6 will not install the Exchange Panel for CC applications - it needs to be Extension Manager CC.
Let us know how you get on.
Thanks,
Fraser

Unable to launch File sync and to update Adobe Exchange panel in Illustrator CC 2014

I suppose that these two problems might be related, as I need the file sync to sync the extensions?
Anyway, I’m unable to launch a file sync, and when I update the Adobe Exchange panel in Illustrator, it asks for a reboot, and after the reboot, it asks again for an update…
Thanks for the help!

I've since received information of a workaround - listed in a different thread: Unable to install non-standard updates - Cannot launch/update Adobe Digital Publishing for InDesign CC 2014
Try the following to enable updates:
1) Navigate to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0 and you will find a .dat file ( AdobeUpdaterAdminPrefs.dat).
2) Please open the file in question and you will find a line item : <Suppressed>1</Suppressed> .
3) Please change the Value from 1 to 0 and save the file back in the same location.
On a Mac, essentially the same, however location: /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
I was given further advice that DPS toolkit updates are not available when you create the deployment package from Adobe Application Manager Enterprise Edition on Mac OS. (I believe this may be the same using Creative Cloud Packager as you've found)
Deployment DPS Toolkit Update| AAMEE |Mac OS
The above article suggests that you can download and install the DPS update silently, however, an end user must be logged into computer - not really feasible for enterprise environments.
So I guess the process for this would be:
1)Copy the contents of the DPS update package to remote machine
2)Enable updates by modifying the AdobeUpdaterAdminPrefs.dat file
3)Remotely launch the DPS update silently (when someone is logged onto machine)
4)Disable updates again when complete...

Virus alert and problems with Adobe Exchange Panel latest update

Hello,
just to let you know I downloaded the must recent update to Adobe Exchange Panel and had 2 issues:
Norton Internet security blocks the installation reporting there are high security risks in several .dll files, it won't let me install them.
If I shut down my antivirus the installation works fine, but the panel is blank when opened; it just doesn't work.
According to my antivirus, the "threat" is called "Suspicious.Cloud.7.F" and it finds it in all these files that are installed with the new panel:
poconetssl.dll (Suspicious.Cloud.7.F) c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\poconetssl.dll
pocodata.dll (Suspicious.Cloud.7.F) c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\pocodata.dll
pococrypto.dll (Suspicious.Cloud.7.F)c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\pococrypto.dll
pocozip.dll (Suspicious.Cloud.7.F)...
pocoxml.dll (Suspicious.Cloud.7.F)...
pocoutil.dll (Suspicious.Cloud.7.F)...
poconetssl.dll (Suspicious.Cloud.7.F)...
pocodata.dll (Suspicious.Cloud.7.F)...
pococrypto.dll (Suspicious.Cloud.7.F)...
I'm assuming this a false positive. Anyway, I can not use the panel at all. Hope someone can help.

There were a couple of links in the right column that mentioned virus problems. After reading a bit, I solved my problem.
Go to Norton, select SETTINGS, then select COMPUTER SCAN, then set HEURISTIC PROTECTION to OFF. (It will still stay green.)
I then tried to re-install the Adobe Exchange Panel and everything is now working fine.

My adobe exchange is not update!!!

I use ADOBE PHOTOSHOP CC,adobe exchange is not update!!!

Hi,
To resolve this issue, please open the Creative Cloud Desktop client and choose the settings icon in the top right hand corner and exit the application.
Then restart the Creative Cloud Desktop client. I would expect there to be a Photoshop update available to install. Install the update and then restart Photoshop and open Adobe Exchange.
Please let me know if you experience any further issues.
Kind regards,
Lea

How to install Adobe Exchange Panel

All attempts to download the Adobe Exchange Panel end up with a Zip file with no executable file in it.
Creative Suite 6 Production Premium
Extension Manager CS6 6.0.8.28
Illustrator CS6 16.0.3 64 Bit
Photoshop CS6 13.0.1 64 Bit
The download for “Adobe Exchange Panel for CS6 Add-ons” from these links https://www.adobeexchange.com/download# https://www.adobeexchange.com/panel download a Zip file without an executable file to install it.
The Extension manager is no help as it will install only .zxp or .mxp files.
This discussion https://forums.adobe.com/message/6397105#6397105 gives correct answers but all the links to an Adobe Exchange Panel download lead to a zip file. The last entry in the discussion by fgregor May 22, 2014 2:32 AM (in response to Deepak_artist) gives a link that is suppose to be a .zxp file but it is also a Zip file.
Any help with this would be appreciated.

Fraser
Thanks for your time in trying to help out with my problem. I really appreciate it.
The link you sent me opens a download for a Zip file.
When I download it and open it I have this,
When I go through the Adobe Extension Manager and click on exchange and navigate to the download I still get a Zip file.
Daikusan50

Adobe Air will not install. Prior to attempted reinstall, it would not update.

Adobe Air will not install / reinstall. Prior to attempt to reinstall, it would not update. The automatic "update now" button was greyed out, but the "update later" button was active.

Here is what my system administrator wrote:
1. Right-Click on the installer, clicked 'Show Package
Contents' and attempted to install from the MasOS folder. This
provided an interesting error in the terminal window, however still
did not install.
2. From there, I opened 'Console' (found in Applications
--> Utilities) and dug through the install error logs. Pinned
the issue down to AIR trying to update / use files that were
already in use.
3. Restarted the computer under the primary admin account
(the account used to setup the computer) and installed successfully
from there.

Hello I have install photoshop CS4 ( 11) but when I try to install last updates it show me am message ( Adobe Photoshop CS4 not installed ) ?! but its installed and I use it see Attach

hello
I have install photoshop CS4 ( 11)
but when I try to install last updates it show me am message ( Adobe Photoshop CS4 not installed ) ?!
but its installed and I use it ><
see Attachment

Please do not use the post title to post the entire question (no offense, it just makes the forum look ugly). As for your question - you really did install it? I mean with serial and install disc? If so, the update would work, because it would find the proper install info. That not being the case, there are a few things that may be wrong:
- due to you language settings, the installer cannot find the folder because it has a different name (though on Vista, that shouldn't be an issue)
- at some point, you used the CS4 Clean Utility/ Script to remove install info
- you are using a pirated copy that you may have bought on eBay or elsewhere that has a modified installer to circumvent licensing
- you are using an unlicensed version a "friend" gave you and that never was installed, but merely copied to the harddrive
That pretty much covers the immediate options, now it's up to you to tell us, which one may apply. Assuming, we are talking about perfectly legit software, re-installing it from the original media should take care of the problem. For illegal software, you should understand, that you are utterly on your own and nobody will help you, much less on the forums of the company producing the software.
Mylenium

I would like to update adobe flash but not install the google toolbar, no option to do so, I had to

i would like to update adobe flash but not install the google toolbar, no option to do so, I had to abort the update. thank you.

When I do the update, I get a request about google and decline. I am not sure why you do not get such a selection. To get better information, try the Flash forum.

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I can not install updates for Adobe 9 Pro

When you can not install the updates from the Help menu, go to http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows (similar for MAC) and install the updates in order. It is a good idea to download from the most recent back in case there are any you can skip (each updates indicates the prior version required). You generally need to reboot only after the last update.

Adobe Exchange panel doesn't appear in Dreamweaver CC

I've joined CC and I'm using Dreamweaver, I've also tried to download and install Adobe Exchange panel without success - I can see it in extension manager but the panel doesn't appear in Dreamweaver. I'm beginning to regret ever signing up for CC as it appears to be very glitchy. Could someone help me with this please.
I'm running Windows 7
Many thanks
Maddie

Hi Maddie,
Thank you for this extra information regarding the Exchange Panel not appearing. It's strange that the problem appears in both CC and CS6 - these use different processes and different installation directories for extensions and should be independent of each other.
A few questions -
Can you please look in Task Manager when Photoshop CC is running and see if there is a process listed called "Adobe CEP Service Manager"? Do you have any "system optimisation" or security software running which may be blocking processes that you haven't expressly permitted?
In Photoshop CC, can you see any other extensions listed in Window -> Extensions? Upon installation there should be other Extensions available, for example "Kuler" - can you see this in the dropdown? This will help us to work out whether this is a problem with Adobe Exchange specifically, or if it is an issue with all extensions in general.
If you can then turn on logging as follows, that would be very helpful:
In Registry Editor, regedit.exe:
HKEY_CURRENT_USER>Software>Adobe>CSXS.4
Increase the LogLevel to 6. Then run Dreamweaver or Photoshop CC - Log files will be generated in: C:\Users\<username>\[AppData]\Local\Temp. If you are in Photoshop the log file will have the filename csxs4-PHSP.log, and for Dreamweaver it will be csxs4-DRWV.log. Please email these log files to me at fgregor at adobe dot com.
Upon searching the forums, there was another user who may have had the same problem as you (http://forums.adobe.com/thread/1291469) - can you check whether C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4 contains CEPServiceManager.exe?
Regarding the "glitchy" issues you mention - this forum is for Adobe Exchange, but if you can provide a bit more information about what is going wrong then we'll try to redirect your question to someone else who can help.
Best regards,
Fraser

Get an error 5OO in adobe exchange panel

Hi,
When I try to install a free extension with adobe exchange panel I get an error msg.
"internal server error"… is it just a question of time and patience?
Thanks
DC

Hi Vikrant,
Thank you for the answer.
This happens only with the photoshop extensions. I can install extensions on the other app that show up in the product list (of Extension Manager).
I think the problem is in that particular point: photoshop don't show up in the products list of extension manager so it is not identifyed by the program. But why did photoshop vanish from the list and how can I put it in again?
Didier

Adobe Exchange panel not installing update

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