Adobe exchange wants updated version of Extension Mgr

Adobe exchange keeps giving me this message each time I try to install an extension:
"You must install a newer version of Adobe Extension Manager to install this item. Once the upgrade is complete, you can install your item from the 'My Stuff' tab"
I have uninstalled and reinstalled several times now. I have no updates to install, but keep getting this message. All products appear in the Extension Manager panel (Flash, Illustrator, Indesign, Photoshop)
I have:
CS6 (fully updated)
Mac
Adobe Extention Manager CS6 v. 6.0.5.9
Adobe Exchange v. 0.9.4
I'm so frustrated and would really appreciate help with this.
Thank you,
Renee

16.theNASAguy,
Nov 3, 2012 7:34 AM in reply to BillieANFL
Report
Here is the solution that finally worked for me (for Mac). An extension of a previous suggestion.
After many MANY hours of frustration and trying to figure this out, I followed these steps in another post. For whatever reason, I tried this entire process 4 times and it finally took! So, if you are suffereing the same frustration, as I did, follow these steps. I would be sure that all previous extension/echange downloads are deleted first...and all their duplicates. If it still doesnt work, do it again:
In the Applications folder locate the Extension Manager CS6 folder and open.
Trash the Adobe Extension Manager CS6.
Download a fresh copy of the Adobe Extension Manager CS6 fromhttp://download.macromedia.com/pub/dw_exchange/extension_manager/mac/A dobeExtensionManager6.0All.dmg
Install Extension Manager
Download the 6.0.2 update from http://download.macromedia.com/pub/dw_exchange/extension_manager/mac/A dobeExtensionManager-6.0.2-mul-AdobeUpdate.dmg
Install Update
Open Adobe Application Manager (via any Adobe program "Update..." in its "Help" pull-down.
Check for Updates and 6.0.4 should be available. Install.

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gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
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gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
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   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.0.1.34
   PSArt.dll   Adobe Photoshop CC   CC
   PSViews.dll   Adobe Photoshop CC   CC
   SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742
   ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003
   updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
   WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
Required plug-ins:
   3D Studio 14.1.2 (14.1.2 x001)
   Accented Edges 14.1.2
   Adaptive Wide Angle 14.1.2
   Angled Strokes 14.1.2
   Average 14.1.2 (14.1.2 x001)
   Bas Relief 14.1.2
   BMP 14.1.2
   Camera Raw 8.3
   Camera Raw Filter 8.3
   Chalk & Charcoal 14.1.2
   Charcoal 14.1.2
   Chrome 14.1.2
   Cineon 14.1.2 (14.1.2 x001)
   Clouds 14.1.2 (14.1.2 x001)
   Collada 14.1.2 (14.1.2 x001)
   Color Halftone 14.1.2
   Colored Pencil 14.1.2
   CompuServe GIF 14.1.2
   Conté Crayon 14.1.2
   Craquelure 14.1.2
   Crop and Straighten Photos 14.1.2 (14.1.2 x001)
   Crop and Straighten Photos Filter 14.1.2
   Crosshatch 14.1.2
   Crystallize 14.1.2
   Cutout 14.1.2
   Dark Strokes 14.1.2
   De-Interlace 14.1.2
   Dicom 14.1.2
   Difference Clouds 14.1.2 (14.1.2 x001)
   Diffuse Glow 14.1.2
   Displace 14.1.2
   Dry Brush 14.1.2
   Eazel Acquire 14.1.2 (14.1.2 x001)
   Embed Watermark 4.0
   Entropy 14.1.2 (14.1.2 x001)
   Extrude 14.1.2
   FastCore Routines 14.1.2 (14.1.2 x001)
   Fibers 14.1.2
   Film Grain 14.1.2
   Filter Gallery 14.1.2
   Flash 3D 14.1.2 (14.1.2 x001)
   Fresco 14.1.2
   Glass 14.1.2
   Glowing Edges 14.1.2
   Google Earth 4 14.1.2 (14.1.2 x001)
   Grain 14.1.2
   Graphic Pen 14.1.2
   Halftone Pattern 14.1.2
   HDRMergeUI 14.1.2
   IFF Format 14.1.2
   Ink Outlines 14.1.2
   JPEG 2000 14.1.2
   Kurtosis 14.1.2 (14.1.2 x001)
   Lens Blur 14.1.2
   Lens Correction 14.1.2
   Lens Flare 14.1.2
   Liquify 14.1.2
   Matlab Operation 14.1.2 (14.1.2 x001)
   Maximum 14.1.2 (14.1.2 x001)
   Mean 14.1.2 (14.1.2 x001)
   Measurement Core 14.1.2 (14.1.2 x001)
   Median 14.1.2 (14.1.2 x001)
   Mezzotint 14.1.2
   Minimum 14.1.2 (14.1.2 x001)
   MMXCore Routines 14.1.2 (14.1.2 x001)
   Mosaic Tiles 14.1.2
   Multiprocessor Support 14.1.2 (14.1.2 x001)
   Neon Glow 14.1.2
   Note Paper 14.1.2
   NTSC Colors 14.1.2 (14.1.2 x001)
   Ocean Ripple 14.1.2
   Oil Paint 14.1.2
   OpenEXR 14.1.2
   Paint Daubs 14.1.2
   Palette Knife 14.1.2
   Patchwork 14.1.2
   Paths to Illustrator 14.1.2
   PCX 14.1.2 (14.1.2 x001)
   Photocopy 14.1.2
   Photoshop 3D Engine 14.1.2 (14.1.2 x001)
   Photoshop Touch 14.0
   Picture Package Filter 14.1.2 (14.1.2 x001)
   Pinch 14.1.2
   Pixar 14.1.2 (14.1.2 x001)
   Plaster 14.1.2
   Plastic Wrap 14.1.2
   PNG 14.1.2
   Pointillize 14.1.2
   Polar Coordinates 14.1.2
   Portable Bit Map 14.1.2 (14.1.2 x001)
   Poster Edges 14.1.2
   Radial Blur 14.1.2
   Radiance 14.1.2 (14.1.2 x001)
   Range 14.1.2 (14.1.2 x001)
   Read Watermark 4.0
   Reticulation 14.1.2
   Ripple 14.1.2
   Rough Pastels 14.1.2
   Save for Web 14.1.2
   ScriptingSupport 14.1.2
   Shake Reduction 14.1.2
   Shear 14.1.2
   Skewness 14.1.2 (14.1.2 x001)
   Smart Blur 14.1.2
   Smudge Stick 14.1.2
   Solarize 14.1.2 (14.1.2 x001)
   Spatter 14.1.2
   Spherize 14.1.2
   Sponge 14.1.2
   Sprayed Strokes 14.1.2
   Stained Glass 14.1.2
   Stamp 14.1.2
   Standard Deviation 14.1.2 (14.1.2 x001)
   STL 14.1.2 (14.1.2 x001)
   Sumi-e 14.1.2
   Summation 14.1.2 (14.1.2 x001)
   Targa 14.1.2
   Texturizer 14.1.2
   Tiles 14.1.2
   Torn Edges 14.1.2
   Twirl 14.1.2
   Underpainting 14.1.2
   Vanishing Point 14.1.2
   Variance 14.1.2 (14.1.2 x001)
   Variations 14.1.2 (14.1.2 x001)
   Water Paper 14.1.2
   Watercolor 14.1.2
   Wave 14.1.2
   Wavefront|OBJ 14.1.2 (14.1.2 x001)
   WIA Support 14.1.2 (14.1.2 x001)
   Wind 14.1.2
   Wireless Bitmap 14.1.2 (14.1.2 x001)
   ZigZag 14.1.2
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
   Adobe Exchange
   Kuler
Installed TWAIN devices: NONE

Remove the EM database file as described here:
https://forums.adobe.com/thread/1517855?q=guideguide
It worked for me!

Adobe Exchange Manager stalls after installing update

http://forums.adobe.com/message/5730540#5730540 I reference this post because my situation is similar. I wanted to install an extension to DW and I was prompted to update the Exchange Manager, which I did. The message I got was that the Exchange Manager update was successfully installed, But when I click on the exchange manager in DW, or when I click on it from Windows Explorer, the message comes up "loading extensions" along with a progress bar that gets to the 75% mark and then just hangs. The only way to get out of it is with the Task Manager.
I have a Toshiba Satellite laptop with windows 7 professional running CS6.
I feel extremely frustated. I've never had things totally non-functional in my previous creative suites. This hangup makes it impossible to download any extensions for Adobe products. In order to download the free trial of the extension I wanted, I had to download Windows Expression Web 4 and run the Expression Web version of the extension, and bring the resulting feature into DW. Unfortunately, Expression Web and DW don't do things exactly the same way, so I'm not getting the benefit of being able to work with the extension in DW.
Given how much Creative Suite costs, this should not be happening. I'm not that technically savvy, so I need help with this.

Hi,
I'm sorry for what you experienced. Here are some steps to generate log files:
(1)create a file named "ExManLog.YES" in the following location.
win:C:\Program File (x86)\Adobe\Adobe Extension Manager CS6
mac:/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS
(2)launch extension manager cs6
(3)you can find the log files in the following location:
win:"C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\"
mac:"Users/<UserName>/Library/Application Support/Adobe/Extension Manager CS6/"
(4)send the log files to [email protected]
I also want you to send me the db files:
(1)ExMan.db: "C:\ProgramData\Adobe\Extension Manager CS6\Configuration\DB"(win)
(2)ExManUser.db:"C:\Users\<username>\AppData\Roaming\Adobe\Extension Manager CS6\Configuration\DB\"(win)
Thanks,
Yuan

Adobe exchange wants updated version of Extension Mgr

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