Adobe Experts - Elements 64bit scanning not possible and no Adobe support
I have Windows 8.1 64bit and can scan OK with Twain and WIA into Power Pdf. I also have a trial version of Paintshop Pro 32bit which scans fine on this operating system with the same drivers. The same scanner also works fine with Photoshop 7 on XP with Twain.
With my recently acquired Elements 13 it will not recognise the my WIA driver and I have discovered that Twain is not supported on 64bit, but is on 32 bit. I tried downloading the 32bit version but (unlike Paintshop 32bit) it will not install on 64bit Windows. Ricoh say that the problem is not with their drivers, and I have checked that I do have the latest versions downloaded and installed. So, clearly my Ricoh Drivers and scanner work OK, but simply not with Elements.
I contacted Adobe support and they said, "Please check on forums.adobe.com and post a thread , adobe experts ..... we are not trained on elements -twain driver issues ... " Hardly a very helpful response I thought.
So, has anybody got any ideas how to make my scanner work with Elements? And If not (as I suspect) can anyone suggest a version of Photoshop which will work with Windows8.1 and Twain without costing an arm and a leg?
Thanks for any feedback
Many thanks for your reply.
Unfortunately as XP no longer has support, and owing to a networking sharing problem that Microsoft cannot fix we are now unable to share files etc other than copying to a SD card and transferring which is far too slow. As a result we have stopped using the XP computer and Photoshop 7. Yes, we can scan the images with another program, but with literally hundreds to scan, of differing physical sizes, some black and white, some old newspaper articles, etc.etc.etc... edit and place into a document, it is vastly more efficient for us to physically find the next relevant image scan it, correct, save and insert into the document just as we have always done in the past with XP and Photoshop 7.
Had I realised that Elements did not support scanning I would not have bought it. I see only two options ....
1 Would Photoshop 7 work on Windows 8.1 and if so is there somewhere that I can download Photoshop 7 disable the account with XP and re-register it on Windows 8.1?
2 If Photoshop 7 is not an option on 8.1, which version of Photoshop could I buy that will work using my existing Twain driver?
Thanks for your help
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LorenzoChettyLorenzochetty,
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As one of the main reasons for PrE to not launch is the video driver (more on that in a moment), can you provide us with some details, please?
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Hi,
I'm looking for a online private tutor for teaching me Adobe Premiere Elements 8 through remote cessions and Skype.
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J SussholzJacqui,
I stongly believe that Steve has given you the best advice. Actually, it's the same advice that I would have given you, if I had seen your post first!
I can verify that his books will give you more info, and in a more usable form, than tutoring, or even in-class, hands-on schooling will. Almost anything that can be done with the program (he also has a companion book for Photoshop Elements, which is often bundled with PrE) is covered in easy to understand detail.
After reading through, and working along, his second bit of advice, Muvipix, is also sound. Between this, and Muvipix fora (Community tab), there have been very few questions that could not be answered. Muvipix also is a great resource for additional articles on how things are done, plus tutorials.
I also recommend that one take an hour and read through both the FAQ and Tips & Tricks articles, found to the right of the PrE forum main page. I would read Steve's book first, so terms, etc. would be most clear.
There are two on-line training sites, that get great reviews: www.lynda.com and www.ltotaltraining.com. I have not subscribed to either, but have used the materials furnished from them with various Adobe programs. I also have several of the lynda.com books on various programs, and they are well-written. Now, they are NOT one-on-one tutoring, which is what you are looking for. They also probably do not cover PrElements, but that is just my guess. If they do, they would be another good source of training, though it's through tutorials, and not direct instruction.
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