Adobe export - exported files are skewed

I purchased adobe export 3/26/2013, yesterday. I needed to be able to export some PDF files to a docx file. When I do this the documents are skewed. There are no spaces between the words, so it takes longer for me do re-work the entire document. I am not satisfied with this, and I am requesting a refund. I purchased this online via ADOBE website.

This is a user-to-user forum; you cannot request refunds from your fellow users.
If you have technical problems with ExportPDF, provide specifics, or screenshots; "skewed" means nothing to me.
[topic moved to ExportPDF forum]

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Hi All ~ Thanks in advance for your help!
I have been on a support chat with Adobe for 2 hours now and they can't figure this out but hopefully one of you can!
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4912x7360 and the new size (after exporting) is: 1709x2560
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Hi All ~ Thanks in advance for your help!
I have been on a support chat with Adobe for 2 hours now and they can't figure this out but hopefully one of you can!
I exported my files as a LightRoom Catalog
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I exported the photos as DNG's (which does not allow for any file size changes - I also tried JPGs and the same thing happened)
     Camera Raw 7.1 and later (I tried them all just to see - and they all rendered the same result)
     Embed Fast Load Data (checked on)
     Embed Original Raw File (check on)
I checked the Pixel dimensions on my exported photos and they are smaller
The original pixel dimensions are:
4912x7360 and the new size (after exporting) is: 1709x2560
But here's the real kicker! WHEN I UPLOAD A PHOTO TO LIGHTROOM FROM MY COMPUTER DIRECTLY (not from a LR catalog), AND EXPORT THAT FILE, IT EXPORTS AT FULL SIZE with no change in the pixels dimensions!

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And we are also under no obligation to believe you or Turk or anyone. This is not a jury trial where a something is deemed true when 12 or a majority of 12 people agrees with you, nor is this a group of friends or a support group where people decide to agree with you to make you feel good because they like you or care about you, right? This is about a potential issue with a computer program where a computer program will produce the same output given the same inputs, and we're asking for inputs, not just your view of the output.
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