Adobe Export PDF unable to purchase using your site?

I am trying to convert a pdf to word and saw the Adobe ExportPDF for 19.99/yr but unable to purchase

Hi John,
I'd like to help! Right now I am seeing your account is signed up for the free service. Would you mind providing more detail around what you are experiencing while adding your credit card?
Looking forward to hearing back from you!
Stacy

Similar Messages

  • Ordered Adobe Export PDF unable to download

    ordered
    Adobe Export PDF unable to download

    Hi Milton,
    I see you recently purchased a subscription to Adobe ExportPDF.
    To use the ExportPDF service, simply visit http://exportpdf.acrobat.com and click 'Sign in' at the top right corner.  Enter your Adobe ID (email address) credentials to log into the service.  As ExportPDF is web-based, you simply utilize the tool through your web browser.  After you're logged in, you should see the ExportPDF interface, with a button saying 'Select PDF file..' to get the process started.
    Let me know if this helps!
    Looking forward to hearing back from you.
    Regards, Stacy

  • Greetings. I would like to cancel my annual subscription for Adobe export pdf please.

    Greetings. I would like to cancel my annual subscription for Adobe export pdf please.

    Try here: Cancel your membership or subscription | Acrobat.com online services

  • I want to cancel my annual subscription of Adobe export pdf please

    i want to cancel my annual subscription of Adobe export pdf please

    Hi,
    I have cancelled your subscription for the order no.AD001518087EU.
    Your refund no.is 66178533.
    You will get the refund in 7 business days.
    Regards,
    Florence

  • I purchased the Adobe Export pdf 10 hours ago and have not received the e-mail to confirm my address and password, then I can't use it!

    I purchased the Adobe Export pdf 10 hours ago and have not received the e-mail to confirm my address and password, then I can't use it!
    The e-mail address is correct and I've consulted the inbox and the  trashbox without result. And I don't know how to contact the seller Adobe...

    Hi Jose,
    After checking your account, I see that you purchased an ExportPDF subscription back in June (under the same email address that you use here in the forums). There are no other subscriptions under that email address.
    But, you should be able to log in to https://cloud.acrobat.com using this email address and your password. If not, please let us know.
    Best,
    Sara

  • I just purchased Adobe Export PDF, but I still cannot convert my .pdf document to Ms. Word.  I have a PC

    Hello, someone please help me.  I don't know why on line tech support is unavailable.
    I just purchased Adobe Export PDF in an attempt to be able to export documents from .pdf to Ms. Word.  I have a PC.  When I open the document in .pdf my name appears in the top right hand corner.  When I click on it and select export to Ms. Word, I get nothing.  Can someone instruct me on how to do this?

    Hi dorisw,
    Are you trying to export your files via Reader or the ExportPDF web interface at https://cloud.acrobat.com?
    If you're using the web interface, please clear the browser cache, and then log back in to the URL I supplied above. Then, you can follow the steps in this document to convert your files: Getting Started with ExportPDF | Adobe Community
    Let us know how it goes!
    Best,
    Sara

  • How do I get to actually use Adobe Export.pdf?  Where is it?

    I purchased Adobe Export.pdf and can not find anywhere on your website where I can access it.  Why is it hidden?  I don't like posting here, because I need to use this RIGHT NOW AND I WILL HAVE TO WAIT TO DISCOVER WHERE THIS IS. 

    Hi clt999,
    I'm sorry that you're having a hard time accessing your subscription. You can log in directly to https://cloud.acrobat.com using your Adobe ID and password.
    Please let us know if you need additional assistance.
    Best,
    Sara

  • I just purchased Export PDF, and when I use it, it opens them in WordPad (which I never use) instead of Word. Thus, the pictures are not there, and the fonts are changed. How do I get into Word?

    I just purchased Export PDF, and when I use it, it opens them in WordPad (which I never use) instead of Word. Thus, the pictures are not there, and the fonts are changed. How do I get them imported into Word?

    Hi,
    I checked your account,your Export PDF subscription is in 'Pending' status.
    Once it gets confirmed you will be able to use it.
    Please let us know if you require further assistance.
    Regards,
    Florence

  • Q: How do I convert a pdf file to Word using Adobe Export PDF? - all my attempts are scrambled.

    Q: How do I convert a pdf file to Word using Acrobat Export PDF - all my attempts are scrambled

    Do you subscribe an Adobe Export PDF account? If you do not have an account, please go to https://www.acrobat.com/exportpdf/en/home.html?trackingid=JPZKN to subscribe.
    If you have an account, make sure verify your email address and sign in from https://exportpdf.acrobat.com/SignIn.html
    Jyh-Jiun Liou

  • Using Adobe Export PDF, I converted a PDF document into MS Word. However, all the images are missing

    Using Adobe Export PDF, I converted a PDF document into MS Word. However, all the images are missing--replaced by black rectangles. How can I fix this? Thanks for any assistance.

    Hi Ravinder,
    As I mentioned in my email to you, I wasn't able to reproduce the behavior your described.  The images appear properly.
    Please let me know if you have any questions.
    -David

  • It concerns adobe export pdf program. When we open  this program, it appears on the right of the screen." recognize the text in english"but. we would like to change it for french language. Because when we export the document under word program , it uses

    It concerns adobe export pdf program. When we open  this program, it appearsq on the right of the screen." recognize the text in english"but. we would like to change it for french language. Because when we export the document under word program , it uses english dictonnary to correct the text. thanks for your answer..

    [topic moved from Developers to Acrobat.com forum]

  • Use of Adobe Export PDF on more than one computer

    Can I use my Adobe Export PDF on both my home & work computers without haveing to purchase an additional Adobe Export PDF?

    Thanks.  Figured it out today and used it at work.
    pranavj <[email protected]> wrote:
    pranavj http://forums.adobe.com/people/pranavj created the discussion
    "Re: Use of Adobe Export PDF on more than one computer"
    To view the discussion, visit: http://forums.adobe.com/message/4706958#4706958

  • I paid the premium update 19,95$ this morning but I am still unable to acces Adobe Export PDF.

    Nov. 27, in the morning I paid for one year contract Adobe Export PDF but I am still unable to access it.  I read the forum but the suggestion did not help me at all.

    Thanks a million for your help.
    N.B.  This email address was so old that I did not even remember and it is not applicable anymore.
    Thanks again,
    Denise
    De : David Kastendick [email protected]
    Envoyé : 29 novembre 2012 13:23
    À : Sagden
    Objet : I paid the premium update 19,95$ this morning but I am still unable to acces Adobe Export PDF.
    Re: I paid the premium update 19,95$ this morning but I am still unable to acces Adobe Export PDF.
    created by David Kastendick <http://forums.adobe.com/people/dave_m_k>  in Adobe ExportPDF - View the full discussion <http://forums.adobe.com/message/4884285#4884285

  • Purchase of Adobe Export PDF outside of listed countries

    I live in Guatemala and it is not listed amongst the countries where you can purchase Adobe Export PDF. Is there another way by which I could access and purchase this software?
    Thank you for your attention.
    Ricardo Lujan
    [email protected]

    Hi Libkie,
    Export PDF is an online web application tool and there is no download for this.
    Please read the article mentioned below on how to getting started with ExportPDF:
    http://forums.adobe.com/docs/DOC-2412
    ~Pranav

  • Has anyone else had trouble trying to purchase adobe export pdf?

    has anyone else had trouble trying to purchase adobe export pdf? all i get is a blank white rectangle which takes up about 1/3 of the screen. help!!

    Hi markspil,
    I'm sorry that you're having trouble purchasing your subscription. Please try this:
    Clear the browser cache and try again.
    Try a different browser (see System requirements | Acrobat.com for a list of supported web browsers).
    Please let us know how it goes.
    Best,
    Sara

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