Adobe ExportPDF Annual will not convert to Excel

The file is uploaded but when it tries to convert it gives the message "file failed to be converted using Adobe ExportPDF online".
The same file will convert to WORD.
Please advise.

Rebooting my laptop seems to have resolved the problem - the file will now convert !?!?!

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              MacBook Pro - model: MacBookPro8,1
              1 2.3 GHz Intel Core i5 CPU: 2 cores
              8 GB RAM
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              Intel HD Graphics 3000 - VRAM: 512 MB
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              OS X 10.9.1 (13B42) - Uptime: 5 days 3:45:14
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                        Macintosh HD (disk0s2) / [Startup]: 319.21 GB (64.84 GB free)
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              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
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    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
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              org.virtualbox.kext.VBoxDrv          (4.1.2)
              org.virtualbox.kext.VBoxUSB          (4.1.2)
              com.logmein.driver.LogMeInSoundDriver          (1.0.3 - SDK 10.5)
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              VirtualBox: Path: /Library/StartupItems/VirtualBox
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              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.logmein.logmeinblanker.plist 3rd-Party support link
              [System] com.logmein.logmeinserver.plist 3rd-Party support link
              [System] com.logmein.raupdate.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
              [System] com.sharpcast.xfsmond.plist 3rd-Party support link
              [System] com.teamviewer.teamviewer_service.plist 3rd-Party support link
              [System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link
              [System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
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              [System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link
              [System] com.logmein.logmeingui.plist 3rd-Party support link
              [System] com.logmein.logmeinguiagent.plist 3rd-Party support link
              [System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
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              [System] com.teamviewer.teamviewer.plist 3rd-Party support link
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              [System] org.macosforge.xquartz.startx.plist 3rd-Party support link
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              [not loaded] org.virtualbox.vboxwebsrv.plist 3rd-Party support link
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              Canon IJ Network Scanner Selector2
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              SugarSync Manager
              Neat
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              LogMeInSafari64: Version: 1.0.730 3rd-Party support link
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              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
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              Move-Media-Player: Version: npmnqmp 071705000010 3rd-Party support link
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              DivX  3rd-Party support link
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              Microsoft Language Register:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
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              /Users/[redacted]/Library/Application Support/WebEx Folder/1326
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                        convertpdf:          Version: 1.2 - SDK 10.5 3rd-Party support link
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                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
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                        atmsupload:          Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link
              Amazon MP3 Downloader:          Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
              /Applications/Microsoft Office 2011
                        Microsoft PowerPoint:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Outlook:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Word:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Document Connection:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              /Applications/Microsoft Office 2011/Office
                        Microsoft Graph:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
              /Applications/iWork '09
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              /Users/[redacted]/Downloads
                        Install Spotify 7:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify 3:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify 2:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify 4:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify 5:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify 6:          Version: 1.0 - SDK 10.5 3rd-Party support link
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              Time Machine not configured!
    Top Processes by CPU:
                  97%          Microsoft Outlook
                  16%          Google Chrome
                   5%          WindowServer
                   3%          Finder
                   2%          EtreCheck
    Top Processes by Memory:
              180 MB          Finder
              164 MB          soffice
              156 MB          mds_stores
              147 MB          Google Chrome
              131 MB          Numbers
    Virtual Memory Information:
              928 MB          Free RAM
              2.59 GB          Active RAM
              1.22 GB          Inactive RAM
              1.57 GB          Wired RAM
              31.52 GB          Page-ins
              1.33 GB          Page-outs

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