Adobe ExportPDF does not work

Another unhappy camper. Have tried three times to convert a 10Mb scanned PDF document to a Word 97-2003 document without success. Trying to navigate through the Adobe help pages is a nightmare. I have paid for the 12 months subscription but have not seen any value in it yet. Has anybody had the same problem and been able to sort it out.
I don't even know if my email to their product support has got through.

Hi
We apologize for the inconvenience.
We do read your posts regularly, my team is trying their best to triage and resolve top issues.
Please take a moment and send us your file using this form, so that we can investigate it.
https://adobeformscentral.com/?f=qJiclooYWGGNFtWfj8g3wg
Thanks
-sarabjit

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