Adobe failing to initialize
I am trying to install adobe
reader and adobe flash. My computer says that it sucessfully dow
nloads but then it fails to initialize. any ideas
how to fix this issue?????
What is your operating system & version?
What is the downloaded installer name & file size?
Similar Messages
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I have a 64-bit Windows 7 Home Premium PC. I recently had to reinstall my PC. I'm trying to install my Adobe Products like Flash Professional CS5 and Photoshop CS5, but it keeps coming up with the message "Failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem." I keep looking around at different sites, but they seem so difficult and so much information which leaves me so confused. I have no idea how or why this has happened, and due to my autism it leaves me very panicky.
I've tried the Adobe Creative Cloud Cleaner Tool. Here are the results.
Gen_WWCombined-en_US-20121017_1230
[Sat Jun 14 18:50:42 2014] Please enter (y) for Yes or (n) for No. ... >>
[Sat Jun 14 18:50:44 2014] Choose from one of the following options to clean up :
[Sat Jun 14 18:50:44 2014] 1. All
[Sat Jun 14 18:50:44 2014] 2. Adobe Flash Player 10.2
[Sat Jun 14 18:50:44 2014] 3. Creative Cloud & CS6 Products
[Sat Jun 14 18:50:44 2014] 4. CS6 only
[Sat Jun 14 18:50:44 2014] 5. CS5-CS5.5-CS6
[Sat Jun 14 18:50:44 2014] 6. CS5-CS5.5
[Sat Jun 14 18:50:44 2014] 7. CS3, CS4
[Sat Jun 14 18:50:44 2014] 8. Adobe Id credentials
[Sat Jun 14 18:50:44 2014] 9. Quit
[Sat Jun 14 18:50:44 2014] Choice :>
[Sat Jun 14 18:50:46 2014] User selected: All
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:46 2014] List of products installed on this machine
[Sat Jun 14 18:50:46 2014] Listing products for cleanup:
[Sat Jun 14 18:50:46 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Sat Jun 14 18:50:48 2014] Are you sure you want to clean all the listed products and associated files?
[Sat Jun 14 18:50:48 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Sat Jun 14 18:50:50 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sat Jun 14 18:50:50 2014] :: Cleaning-up left over inventories ::
[Sat Jun 14 18:50:50 2014] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Sat Jun 14 18:50:50 2014] ::Start:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeAAMUpdater-1.0-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeUpdater Task-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeUpdater Task-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] ::Start:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Sat Jun 14 18:50:50 2014] INFO: No tasks running with the specified criteria.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Removing content of Product : CS5Installer, Version : CS5
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:50 2014] LOG FILE SAVED TO: C:\Users\Stefan\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sat Jun 14 18:50:50 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Sat Jun 14 18:50:50 2014]
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:50 2014] ---------------------------------------------------------
[Sat Jun 14 18:50:50 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*06/12/14 18:38:09:881 | [ERROR] | | ASU | LWANative | P7Native | | | 19104 | OOBElib returned error: 34
06/12/14 18:38:10:271 | [FATAL] | | ASU | DWANative | DWANative | | | 19104 | Error in getting Payload 8
06/12/14 18:38:11:878 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:38:13:519 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:44:30:229 | [ERROR] | | ASU | OPM | CryptEngine | | | 860 | Failed in key3List generation
06/12/14 18:44:31:074 | [ERROR] | | ASU | PIM | PIM | | | 3576 | CreateProcess failed (267).
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process CreativeCloud(URIHandler).exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Helper.exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Uninstaller.exe could not be killed
06/12/14 18:48:07:424 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/12/14 18:48:13:709 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:16:239 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:19:174 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:21:342 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:49:03:907 | [ERROR] | | ASU | OPM | CryptEngine | | | 14092 | Failed in key3List generation
06/12/14 18:49:08:386 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:11:475 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:13:361 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:50:46:267 | [ERROR] | | ASU | OPM | CryptEngine | | | 15932 | Failed in key3List generation
06/12/14 18:50:49:357 | [ERROR] | | ASU | OPM | CryptEngine | | | 15576 | Failed in key3List generation
06/12/14 18:50:55:101 | [ERROR] | | ASU | OPM | CryptEngine | | | 7024 | Failed in key3List generation
06/12/14 18:52:48:711 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:52:182 | [ERROR] | | ASU | LWANative | OPM | | | 18100 | received empty url from dispatchlib
06/12/14 18:52:55:816 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:56:518 | [ERROR] | | ASU | LWANative | P7Native | | | 18100 | OOBElib returned error: 42
06/12/14 18:53:23:278 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
6/13/2014 21:51:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/13/2014 21:51:48 [ERROR] Setup - Error finding english dictionary file.
6/13/2014 21:51:48 [ERROR] Setup - Unable to initialize ZString library
6/13/2014 21:51:48 [FATAL] Setup - Setup.xml does not exist.
6/13/2014 21:51:48 [FATAL] Setup - Unable to initialize. File missing.
06/13/14 21:58:34:931 | [ERROR] | | ASU | PIM | PIM | | | 21844 | CreateProcess failed (267).
06/13/14 21:59:49:357 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process CreativeCloud(URIHandler).exe could not be killed
06/13/14 21:59:49:360 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Helper.exe could not be killed
06/13/14 21:59:49:363 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Uninstaller.exe could not be killed
06/13/14 22:01:13:116 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/13/14 22:01:13:121 | [ERROR] | | ASU | PIM | PIM | | | 21844 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/13/14 22:01:24:817 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:29:716 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:33:893 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:35:676 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:39:720 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:41:220 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:42:860 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:02:56:630 | [ERROR] | | ASU | OPM | CryptEngine | | | 20716 | Failed in key3List generation
06/13/14 22:03:03:420 | [ERROR] | | ASU | OPM | CryptEngine | | | 14200 | Failed in key3List generation
06/13/14 22:04:23:916 | [ERROR] | | ASU | OPM | P7Native | | | 14200 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 08:50:35:502 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:46:796 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:56:343 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:01:148 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:05:189 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:08:012 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:10:976 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:53:05:074 | [ERROR] | | ASU | OPM | CryptEngine | | | 5136 | Failed in key3List generation
06/14/14 08:53:15:688 | [ERROR] | | ASU | OPM | CryptEngine | | | 3444 | Failed in key3List generation
06/14/14 08:54:36:596 | [ERROR] | | ASU | OPM | P7Native | | | 3444 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 11:21:45 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 11:21:45 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 11:21:45 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 11:21:45 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 11:21:45 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 11:41:50:067 | [WARN] | | ASU | OPM | IMSLibData | | | 1424 | IMSLibData destructor completed
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM | | | 12296 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud error :5
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud'
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to remove ACCC Files.
06/14/14 11:41:56:987 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | ACC uninstallation failed. RetVal: -8
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Unable to unload AdobePIM library properly.
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Failed to remove folders.
6/14/2014 12:17:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:17:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:17:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:44 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:44 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:44 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:19:46 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:46 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:46 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:46 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:46 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:20:00 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:20:00 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:20:00 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:20:00 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:20:00 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:23:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:23:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:23:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:23:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:23:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:26:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:26:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:26:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:26:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:26:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:31:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:31:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:41:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:41:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:41:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:41:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:41:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:02:56:146 | [ERROR] | | ASU | PIM | PIM | | | 4828 | CreateProcess failed (267).
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Helper.exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/14/14 13:08:09:854 | [ERROR] | | ASU | OPM | P7Native | | | 1928 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 13:10:27 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:27 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:27 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:27 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:27 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:20 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:20 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:20 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:20 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:20 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:24 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:24 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:24 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:24 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:10:32 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:32 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:32 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:32 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:32 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:26:53 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:26:53 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:26:53 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:26:53 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:26:53 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:42:35 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:42:35 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:42:35 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:42:35 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:42:35 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:52:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:52:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:52:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:52:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:52:02 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:52:41:307 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM | | | 5692 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud error :5
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud'
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to remove ACCC Files.
06/14/14 13:57:13:245 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | ACC uninstallation failed. RetVal: -8
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Unable to unload AdobePIM library properly.
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Failed to remove folders.
06/14/14 13:59:49:116 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Process returned error:201
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook\CoreSyncCustomHook.exe'. Error code: 201
06/14/14 13:59:56:168 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5084 | Unable to unload AdobePIM library properly.
06/14/14 13:59:56:262 | [ERROR] | | ASU | PIM | Utilities | | | 2780 | CreateProcess failed (267).
06/14/14 14:00:01:535 | [ERROR] | | ASU | PIM | PIM | | | 2780 | Unable to free PIM object
6/14/2014 16:02:47 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:02:47 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:02:47 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:02:47 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:02:47 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:10:15:499 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4628 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 16:14:03:629 | [ERROR] | | ASU | PIM | PIM | | | 8580 | CreateProcess failed (267).
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Helper.exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 16:16:58:883 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 16:31:27:792 | [ERROR] | | ASU | OPM | P7Native | | | 5228 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 16:43:06 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:43:06 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:43:06 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:43:06 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:43:06 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:46:24:800 | [ERROR] | | ASU | LWANative | OPM | | | 5776 | received empty url from dispatchlib
06/14/14 16:46:29:449 | [ERROR] | | ASU | LWANative | P7Native | | | 5776 | OOBElib returned error: 42
06/14/14 16:49:04:438 | [ERROR] | | ASU | LWANative | OPM | | | 4344 | received empty url from dispatchlib
06/14/14 16:49:10:113 | [ERROR] | | ASU | LWANative | P7Native | | | 4344 | OOBElib returned error: 42
6/14/2014 17:06:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:06:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:06:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:06:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:06:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 17:13:05:437 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4372 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 17:16:38:593 | [ERROR] | | ASU | PIM | PIM | | | 4472 | CreateProcess failed (267).
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Helper.exe could not be killed
06/14/14 17:18:24:393 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 17:19:33:131 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 17:21:08:140 | [ERROR] | | ASU | OPM | P7Native | | | 1572 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 17:36:25 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:36:25 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:36:25 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:36:25 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:36:25 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 17:40:42 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:40:42 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:40:42 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:40:42 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:40:42 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 18:16:12:120 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Unable to unload AdobePIM library properly.
06/14/14 18:16:12:135 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Failed to delete C:\Users\Stefan\AppData\Local\Adobe\OOBE\com.adobe.accc.home
06/14/14 18:16:12:526 | [ERROR] | | ASU | PIM | Utilities | | | 5292 | CreateProcess failed (267).
06/14/14 18:16:19:065 | [ERROR] | | ASU | PIM | PIM | | | 5292 | Unable to free PIM object
6/14/2014 18:43:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:43:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:43:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:43:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:43:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:48:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:48:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:48:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:48:04 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:48:04 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:57:10 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:57:10 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:57:10 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:57:10 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:57:10 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:02 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:08 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:08 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:08 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:08 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:08 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 20:33:29 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 20:33:29 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 20:33:29 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 20:33:29 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 20:33:29 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 21:47:33 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 21:47:33 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 21:47:33 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 21:47:33 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 21:47:33 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 16:52:16:579 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 1492 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 16:56:36 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 16:56:36 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 16:56:36 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 16:56:36 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 16:56:36 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 17:01:19 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:01:19 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:01:19 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:01:19 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:01:19 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:03:45:215 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 5128 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 17:04:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:04:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:04:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:04:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:04:56 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:07:20:253 | [ERROR] | | ASU | PIM | PIM | | | 5336 | CreateProcess failed (267).
06/15/14 17:09:07:737 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process CreativeCloud(URIHandler).exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Helper.exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Uninstaller.exe could not be killed
06/15/14 17:10:08:686 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/15/14 17:11:37:076 | [ERROR] | | ASU | OPM | P7Native | | | 2140 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/15/14 18:26:02:586 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:06:033 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:09:591 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:17:812 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:24:193 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:26:735 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:29:606 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:28:20:953 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:22:808 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:44:834 | [ERROR] | | ASU | OPM | CryptEngine | | | 5056 | Failed in key3List generation
06/15/14 18:34:14:628 | [FATAL] | | ASU | PDApp | PDApp | | | 5668 | Another deployment workflow already running.
06/15/14 18:34:14:628 | [ERROR] | | ASU | PDApp | PDApp | | | 5668 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:34:32:187 | [FATAL] | | ASU | PDApp | PDApp | | | 2544 | Another deployment workflow already running.
06/15/14 18:34:32:187 | [ERROR] | | ASU | PDApp | PDApp | | | 2544 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:35:02:236 | [FATAL] | | ASU | PDApp | PDApp | | | 4636 | Another deployment workflow already running.
06/15/14 18:35:02:236 | [ERROR] | | ASU | PDApp | PDApp | | | 4636 | Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 18:37:24 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 18:37:24 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 18:37:24 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:08:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:08:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:08:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:08:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:08:56 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:10:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:10:48 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:10:48 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:10:48 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:10:48 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:14:16 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:14:16 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:14:16 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:14:16 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:14:16 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:35:38 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:35:38 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:35:38 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:35:38 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:35:38 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 20:54:13 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 20:54:13 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 20:54:13 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 20:54:13 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 20:54:13 [FATAL] Setup - Unable to initialize. File missing. -
Adobe Premiere and After Effects CS6 installer failed to initialize on Mac Book Air
Hi everybody,
I'm trying to install Adobe Premiere and After Effects CS6 for at least a month now.
I have downloaded the .dmg file at the Adobe Website and it starts to initializing the installer, then a error show up:
"The installer could not initialize. Download the Adobe Support Advisor."
There is no Adobe Support Advisor when I clicked on the link. "The Adobe Support Advisor has been discontinued" (http://www.adobe.com/support/loganalyzer/)
I've tried this many times, but every time being a failure.
EtreCheck version: 2.1.8 (121)
Report generated 19 de abril de 2015 16:29:58 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Technical Specifications)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 93
Video Information: ℹ️
Intel HD Graphics 5000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.3 (14D131) - Time since boot: 0:0:38
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121,33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 120.10 GB (11.53 GB free) (Low!)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.avast.update-agent.plist [Click for support]
[loaded] com.avast.userinit.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.avast.init.plist [Click for support]
[loaded] com.avast.uninstall.plist [Click for support]
[loaded] com.avast.update.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[not loaded] org.virtualbox.startup.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.avast.home.userinit.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Aplicativo (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Aplicativo (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 [Click for support]
DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
npsf_cef: Version: sf 3.3.2.1 [Click for support]
Safari Extensions: ℹ️
Avast Online Security
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 120.10 GB Disk used: 108.57 GB
Destinations:
HD Hayra [Local]
Total size: 499.75 GB
Total number of backups: 3
Oldest backup: 2014-09-04 21:52:41 +0000
Last backup: 2015-01-18 03:21:42 +0000
Size of backup disk: Excellent
Backup size 499.75 GB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ℹ️
31% com.avast.daemon
17% lsregister
5% identityservicesd
3% WindowServer
2% coreservicesd
Top Processes by Memory: ℹ️
147 MB com.avast.daemon
103 MB Spotlight
77 MB Dropbox
73 MB ocspd
60 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
352 MB Free RAM
1.84 GB Active RAM
1.47 GB Inactive RAM
628 MB Wired RAM
1.96 GB Page-ins
12 KB Page-outs
Diagnostics Information: ℹ️
Apr 19, 2015, 04:27:45 PM Self test - passed
Apr 19, 2015, 02:41:40 PM /Library/Logs/DiagnosticReports/com.avast.daemon_2015-04-19-144140_[redacted].cpu_resourc e.diag [Click for details]
Apr 17, 2015, 12:00:21 AM /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-17-000021_[redacted].cras h
Apr 16, 2015, 11:59:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-16-235935_[redacted].cras h
Apr 16, 2015, 11:01:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2015-04-16-23015 5_[redacted].crash
Apr 16, 2015, 09:39:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-16-213944_[redacted].cras hHi Thomas,
Kindly try the below mentioned link.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini -
I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message: "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
Any helpful thoughts?Hi David,
Kindly try out the steps in the below mentioned link to install Creative Cloud.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini -
I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor" Now, the support advisor is discontinued. What do I do?
Please anyone help me.
ThanksError "Installer Failed to Initialize" | Install desktop application | Windows
-
when ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues installer failed to initialize. Please download adobe support advisor to detect the problem."
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
Can't get Photoshop Elements 11 to install. Adobe Installer message: Installer failed to initialize.
Can't get Photoshop Elements 11 to install.
... Adobe Installer message: Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.
... Adobe Support Advisor message "Inspection could not identify any issues. Please contact Adobe Support for further assistance. http://www.adobe.com/support."
... .... So far I have downloaded twice, to two different folders (Desktop and my default download folder). Neither option has worked. Please help! I'd like to download Premiere Elements 11, but with this kind of installation problem on PSE11, it seems a second program may be as much of a problem to try to install.As Mylenium has stated all we have is a very general error message at this point so it is impossible to advise you until we have additional details. Please review your installation logs by following the steps listed in Troubleshoot install using logs | Elements - http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html.
-
I had my hard drive cleaned and cannot install cs6 master collection from disk. I am getting error message failed to initialize. please download adobe advisor support. I am using a pc and have windows 8. Please help.
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
Adobe CC installer fails to initialize in Windows 8.1
I tried cutting and pasting the opm.db file to the desktop as recommended in one thread. Still the CC installer fails to initialize. Any one found a fix yet?
Hola
Had you try this yet?
WIN 7 and 8 (64 bit):
Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
WIN 7 and 8 (32 bit):
Rename OOBE to OOBE_old located at C:\Program Files\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app."
Hope it helps
Saludos -
My adobe photoshopcs5 failing to initialize when i wanted to reinstall it
when i tried to reinstall it it wont initialize i tried the cs5 cleaner tool but no effect. Every time it says failed to initialize download adobe advisor , did that but no effect it all started because due to some reason the adobe support advisor failed and i could not find photoshop in control panel when i went to uninstall it , i deleted the complete intallation directory but still nothing i am using windos7 tried cs5 cleaner , new photoshop adviser but no results please help......
You'll need to give us more information. What OS, what Photoshop version, how much RAM, what is your video card, and what are your performance preferences, etc., etc. -- ??
-
Adobe Ps, Ai ad Id CS5 installer fails to initialize
I have recently encountered a problem while working with Ps CS5 that somehow affected the performance of the other Adobe programs on my pc. I uninstalled them all and tried re-installing, but the installer constatly fails to initialize no matter which package I'd launch. From what I've read on the internet, the problem could be of any kind so I'm kindly asking for some advice given the info on my PDApp.log that follows at the end. If anyone could "read" it and navigate me through what I could do next to eliminate the problem, I'd really really appreciate it! Thank you!
9/29/2013 14:50:33 [INFO] Setup - Build Version - 2.0.240.0
9/29/2013 14:50:33 [INFO] Setup - Logging Level verbosity Set to 4
9/29/2013 14:50:33 [INFO] Setup - Start Adobe Setup
9/29/2013 14:50:33 [INFO] Setup - TimeLog: Bootstrapper Start
9/29/2013 14:50:33 [INFO] Setup - TimeLog: Start initial checks
9/29/2013 14:50:36 [INFO] Setup - Dictionary Path: D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\resources\Dictionary\en_US\stringTable.zdct
9/29/2013 14:50:36 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\resources\setup.xml
9/29/2013 14:50:36 [INFO] PIM - XML is valid
9/29/2013 14:50:36 [WARN] PIM - Failed to find Node
9/29/2013 14:50:36 [INFO] Setup - Found 3 packages in setup manifest
9/29/2013 14:50:39 [INFO] PIM - Build Version - 2.0.240.0
9/29/2013 14:50:39 [INFO] PIM - Logging Level verbosity Set to 4
9/29/2013 14:50:39 [INFO] Utilities - Folder does not exist
9/29/2013 14:50:39 [INFO] PIM - Build Version - 2.0.240.0
9/29/2013 14:50:39 [INFO] PIM - Logging Level verbosity Set to 4
9/29/2013 14:50:39 [INFO] PIM - CREATE PIM Instance ...
9/29/2013 14:50:39 [INFO] Utilities - File does not exist
9/29/2013 14:50:39 [INFO] Utilities - File does not exist
9/29/2013 14:50:39 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 14:50:39 [INFO] PIM - SUCCESS Created Tables.
9/29/2013 14:50:39 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 14:50:39 [INFO] PIM - Updater Inventory location:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\resources\updaterinventory.dll
9/29/2013 14:50:39 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 14:50:39 [INFO] PIM - Current db schema version on machine 1.
9/29/2013 14:50:39 [INFO] PIM - Current db schema version to install 1.
9/29/2013 14:50:39 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
9/29/2013 14:50:39 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 14:50:39 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 14:50:39 [INFO] PIM - XML is valid
9/29/2013 14:50:39 [WARN] PIM - Failed to find Node
9/29/2013 14:50:39 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
9/29/2013 14:50:39 [INFO] PIM - PackageCheck: Package id 04D5AF54-9E90-4A31-82DA-D9B864D1397E is a old Package, new is installed on the system. Size required: 0
9/29/2013 14:50:39 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\UWA\UWA.pimx
9/29/2013 14:50:39 [INFO] PIM - XML is valid
9/29/2013 14:50:39 [WARN] PIM - Failed to find Node
9/29/2013 14:50:40 [INFO] PIM - PackageCheck: Package id B2B738E8-B8D7-4336-83DB-525178E71E58 is a old Package, new is installed on the system. Size required: 11964682
9/29/2013 14:50:40 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\DWA\DWA.pimx
9/29/2013 14:50:40 [INFO] PIM - XML is valid
9/29/2013 14:50:40 [WARN] PIM - Failed to find Node
9/29/2013 14:50:40 [INFO] PIM - PackageCheck: Package id 7D81AE3C-D639-40D1-BABE-B4741C41390C is a old Package, new is installed on the system. Size required: 4753339
9/29/2013 14:50:40 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\LWA\LWA.pimx
9/29/2013 14:50:40 [INFO] PIM - XML is valid
9/29/2013 14:50:40 [WARN] PIM - Failed to find Node
9/29/2013 14:50:40 [INFO] PIM - PackageCheck: Package id 6AFD0089-3060-4106-8640-48B2C5994949 is a old Package, new is installed on the system. Size required: 11019801
9/29/2013 14:50:40 [INFO] PIM - PackageCheck: Extra Package id 03A0D9A8-1647-4A16-B837-B618631EC467 found in ACF. Size required: 3868875
9/29/2013 14:50:40 [INFO] PIM - PackageCheck: Extra Package id 1F7ECA8B-CC65-42B2-BB0D-F7B1ABB44A2D found in ACF. Size required: 27582713
9/29/2013 14:50:41 [INFO] PIM - PackageCheck: Extra Package id BD0E5F65-AF70-4651-8FA4-3FE02BAB9119 found in ACF. Size required: 14528282
9/29/2013 14:50:42 [INFO] PIM - PackageCheck: Extra Package id ED99D16D-75C2-420B-A411-9A0B632F704D found in ACF. Size required: 12939420
9/29/2013 14:50:42 [INFO] PIM - PackageCheck: Extra Package id BE4EE511-E787-4D5F-A595-1E66E9DC94A9 found in ACF. Size required: 17467275
9/29/2013 14:50:42 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 114536825
9/29/2013 14:50:42 [INFO] Setup - TimeLog: End initial checks
9/29/2013 14:50:42 [INFO] Setup - TimeLog: Begin Installing
9/29/2013 14:50:42 [INFO] Setup - Start Installing core package - D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 14:50:42 [INFO] PIM - START installPackage at file D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 14:50:42 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 14:50:42 [INFO] PIM - XML is valid
9/29/2013 14:50:42 [WARN] PIM - Failed to find Node
9/29/2013 14:50:42 [ERROR] PIM - Package folder does not exist on the system.
9/29/2013 14:50:42 [INFO] Setup - Finished Installing core package - D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx, Return status: -1
9/29/2013 14:50:42 [FATAL] Setup - Error installing D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
9/29/2013 14:50:42 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
9/29/2013 14:50:53 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 14:50:53 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 14:50:53 [INFO] PIM - FREE PIM Instance ...
9/29/2013 14:50:53 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE\PDApp
9/29/2013 14:50:53 [INFO] Setup - Setting current directory to C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE
9/29/2013 14:50:53 [ERROR] Setup - Error in deleting folder C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE. Error Code:145
9/29/2013 14:50:53 [ERROR] Setup - Error in deleting folder C:\Users\Agent Kalinchi\AppData\Local\Adobe. Error Code:145
9/29/2013 14:50:53 [INFO] Setup - End Adobe Setup. Exit code: 1
9/29/2013 15:00:28 [INFO] Setup - Build Version - 2.0.240.0
9/29/2013 15:00:28 [INFO] Setup - Logging Level verbosity Set to 4
9/29/2013 15:00:28 [INFO] Setup - Start Adobe Setup
9/29/2013 15:00:28 [INFO] Setup - TimeLog: Bootstrapper Start
9/29/2013 15:00:28 [INFO] Setup - TimeLog: Start initial checks
9/29/2013 15:00:29 [INFO] Setup - Dictionary Path: D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\resources\Dictionary\en_US\stringTable.zdct
9/29/2013 15:00:29 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\resources\setup.xml
9/29/2013 15:00:29 [INFO] PIM - XML is valid
9/29/2013 15:00:29 [WARN] PIM - Failed to find Node
9/29/2013 15:00:29 [INFO] Setup - Found 3 packages in setup manifest
9/29/2013 15:00:29 [WARN] Setup - Reboot is pending from earlier installation.
9/29/2013 15:00:30 [INFO] PIM - Build Version - 2.0.240.0
9/29/2013 15:00:30 [INFO] PIM - Logging Level verbosity Set to 4
9/29/2013 15:00:30 [INFO] Utilities - Folder does not exist
9/29/2013 15:00:30 [INFO] PIM - Build Version - 2.0.240.0
9/29/2013 15:00:30 [INFO] PIM - Logging Level verbosity Set to 4
9/29/2013 15:00:30 [INFO] PIM - CREATE PIM Instance ...
9/29/2013 15:00:30 [INFO] Utilities - File does not exist
9/29/2013 15:00:30 [INFO] Utilities - File does not exist
9/29/2013 15:00:30 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 15:00:30 [INFO] PIM - SUCCESS Created Tables.
9/29/2013 15:00:30 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 15:00:30 [INFO] PIM - Updater Inventory location:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\resources\updaterinventory.dll
9/29/2013 15:00:30 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 15:00:30 [INFO] PIM - Current db schema version on machine 1.
9/29/2013 15:00:30 [INFO] PIM - Current db schema version to install 1.
9/29/2013 15:00:30 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
9/29/2013 15:00:30 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 15:00:30 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 15:00:30 [INFO] PIM - XML is valid
9/29/2013 15:00:30 [WARN] PIM - Failed to find Node
9/29/2013 15:00:30 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
9/29/2013 15:00:30 [INFO] PIM - PackageCheck: Package id 04D5AF54-9E90-4A31-82DA-D9B864D1397E is a old Package, new is installed on the system. Size required: 0
9/29/2013 15:00:30 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\UWA\UWA.pimx
9/29/2013 15:00:30 [INFO] PIM - XML is valid
9/29/2013 15:00:30 [WARN] PIM - Failed to find Node
9/29/2013 15:00:30 [INFO] PIM - PackageCheck: Package id B2B738E8-B8D7-4336-83DB-525178E71E58 is a old Package, new is installed on the system. Size required: 11964682
9/29/2013 15:00:30 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\DWA\DWA.pimx
9/29/2013 15:00:30 [INFO] PIM - XML is valid
9/29/2013 15:00:30 [WARN] PIM - Failed to find Node
9/29/2013 15:00:30 [INFO] PIM - PackageCheck: Package id 7D81AE3C-D639-40D1-BABE-B4741C41390C is a old Package, new is installed on the system. Size required: 4753339
9/29/2013 15:00:30 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\LWA\LWA.pimx
9/29/2013 15:00:30 [INFO] PIM - XML is valid
9/29/2013 15:00:30 [WARN] PIM - Failed to find Node
9/29/2013 15:00:31 [INFO] PIM - PackageCheck: Package id 6AFD0089-3060-4106-8640-48B2C5994949 is a old Package, new is installed on the system. Size required: 11019801
9/29/2013 15:00:31 [INFO] PIM - PackageCheck: Extra Package id 03A0D9A8-1647-4A16-B837-B618631EC467 found in ACF. Size required: 3868875
9/29/2013 15:00:31 [INFO] PIM - PackageCheck: Extra Package id 1F7ECA8B-CC65-42B2-BB0D-F7B1ABB44A2D found in ACF. Size required: 27582713
9/29/2013 15:00:31 [INFO] PIM - PackageCheck: Extra Package id BD0E5F65-AF70-4651-8FA4-3FE02BAB9119 found in ACF. Size required: 14528282
9/29/2013 15:00:31 [INFO] PIM - PackageCheck: Extra Package id ED99D16D-75C2-420B-A411-9A0B632F704D found in ACF. Size required: 12939420
9/29/2013 15:00:32 [INFO] PIM - PackageCheck: Extra Package id BE4EE511-E787-4D5F-A595-1E66E9DC94A9 found in ACF. Size required: 17467275
9/29/2013 15:00:32 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 114536825
9/29/2013 15:00:32 [INFO] Setup - TimeLog: End initial checks
9/29/2013 15:00:38 [INFO] Setup - TimeLog: Begin Installing
9/29/2013 15:00:38 [INFO] Setup - Start Installing core package - D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 15:00:38 [INFO] PIM - START installPackage at file D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 15:00:38 [INFO] PIM - Trying to access xml at path:D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 15:00:38 [INFO] PIM - XML is valid
9/29/2013 15:00:38 [WARN] PIM - Failed to find Node
9/29/2013 15:00:38 [ERROR] PIM - Package folder does not exist on the system.
9/29/2013 15:00:38 [INFO] Setup - Finished Installing core package - D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx, Return status: -1
9/29/2013 15:00:38 [FATAL] Setup - Error installing D:\Zlatina\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
9/29/2013 15:00:38 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
9/29/2013 15:00:40 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 15:00:40 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 15:00:40 [INFO] PIM - FREE PIM Instance ...
9/29/2013 15:00:41 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE\PDApp
9/29/2013 15:00:41 [INFO] Setup - Setting current directory to C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE
9/29/2013 15:00:41 [ERROR] Setup - Error in deleting folder C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE. Error Code:145
9/29/2013 15:00:41 [ERROR] Setup - Error in deleting folder C:\Users\Agent Kalinchi\AppData\Local\Adobe. Error Code:145
9/29/2013 15:00:41 [INFO] Setup - End Adobe Setup. Exit code: 1
9/29/2013 15:02:07 [INFO] PIM - Build Version - 1.0.175.0
9/29/2013 15:02:07 [INFO] PIM - Logging Level verbosity Set to 4
9/29/2013 15:02:07 [INFO] Utilities - Folder does not exist
9/29/2013 15:02:07 [INFO] PIM - Build Version - 1.0.175.0
9/29/2013 15:02:07 [INFO] PIM - Logging Level verbosity Set to 4
9/29/2013 15:02:07 [INFO] PIM - CREATE PIM Instance ...
9/29/2013 15:02:07 [INFO] Utilities - File does not exist
9/29/2013 15:02:07 [INFO] Utilities - File does not exist
9/29/2013 15:02:07 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 15:02:07 [INFO] PIM - SUCCESS Created Tables.
9/29/2013 15:02:07 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 15:02:07 [INFO] PIM - Updater Inventory location:D:\Adobe Illustrator CS5\resources\updaterinventory.dll
9/29/2013 15:02:07 [INFO] PIM - BEGIN pim_requireUpdateAtPath...
9/29/2013 15:02:07 [INFO] PIM - PIM CF PATH :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp
9/29/2013 15:02:07 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 15:02:07 [INFO] PIM - Current db schema version on machine 1.
9/29/2013 15:02:07 [INFO] PIM - Current db schema version to install 1.
9/29/2013 15:02:07 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
9/29/2013 15:02:07 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 15:02:07 [INFO] PIM - Trying to access xml at path:D:\Adobe Illustrator CS5\packages\core\PDApp.pimx
9/29/2013 15:02:07 [INFO] PIM - XML is valid
9/29/2013 15:02:08 [INFO] PIM - END pim_requireUpdateAtPath...
9/29/2013 15:02:08 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 15:02:10 [INFO] PIM - START of pim_copyPkgsFromACFToCFPath
9/29/2013 15:02:10 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 15:02:10 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\ destPath :C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE\PDApp
9/29/2013 15:02:10 [INFO] PIM - Function :copyPrimitive
9/29/2013 15:04:17 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 15:04:17 [INFO] PIM - Current db schema version on machine 1.
9/29/2013 15:02:05 [INFO] Setup - Build Version - 1.0.175.0
9/29/2013 15:02:05 [INFO] Setup - Logging Level verbosity Set to 4
9/29/2013 15:02:05 [INFO] Setup - Start Adobe Setup
9/29/2013 15:02:05 [INFO] Setup - TimeLog: Bootstrapper Start
9/29/2013 15:02:05 [INFO] Setup - TimeLog: Start initial checks
9/29/2013 15:02:07 [INFO] Setup - Dictionary Path: D:\Adobe Illustrator CS5\resources\Dictionary\en_US\stringTable.zdct
9/29/2013 15:02:07 [INFO] PIM - Trying to access xml at path:D:\Adobe Illustrator CS5\resources\setup.xml
9/29/2013 15:02:07 [INFO] PIM - XML is valid
9/29/2013 15:02:07 [WARN] PIM - Failed to find Node
9/29/2013 15:02:07 [INFO] Setup - Found 3 packages in setup manifest
9/29/2013 15:02:07 [WARN] Setup - Reboot is pending from earlier installation.
9/29/2013 15:02:08 [INFO] Setup - Latest Build already installed in ACF.
9/29/2013 15:02:08 [INFO] Setup - TimeLog: End initial checks
9/29/2013 15:02:10 [INFO] Setup - TimeLog: Begin Installing
9/29/2013 15:04:17 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
9/29/2013 15:04:17 [INFO] PIM - Current db schema version to install 1.
9/29/2013 15:04:17 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
9/29/2013 15:04:17 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 15:04:17 [INFO] PIM - END of pim_copyPkgsFromACFToCFPath
9/29/2013 15:04:17 [INFO] Utilities - File does not exist
9/29/2013 15:04:18 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 15:04:18 [INFO] PIM - FREE PIM Instance ...
9/29/2013 15:04:18 [WARN] Setup - Installation was cancelled in between. Quitting Bootstrapper.
9/29/2013 15:04:18 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE\PDApp
9/29/2013 15:04:18 [INFO] Setup - Setting current directory to C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE
9/29/2013 15:04:19 [ERROR] Setup - Error in deleting folder C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE. Error Code:145
9/29/2013 15:04:19 [ERROR] Setup - Error in deleting folder C:\Users\Agent Kalinchi\AppData\Local\Adobe. Error Code:145
9/29/2013 15:04:19 [INFO] Setup - End Adobe Setup. Exit code: 0
9/29/2013 15:09:18 [INFO] PIM - Build Version - 1.0.175.0
9/29/2013 15:09:18 [INFO] PIM - Logging Level verbosity Set to 4
9/29/2013 15:09:18 [INFO] Utilities - Folder does not exist
9/29/2013 15:09:18 [INFO] PIM - Build Version - 1.0.175.0
9/29/2013 15:09:18 [INFO] PIM - Logging Level verbosity Set to 4
9/29/2013 15:09:18 [INFO] PIM - CREATE PIM Instance ...
9/29/2013 15:09:18 [INFO] Utilities - File does not exist
9/29/2013 15:09:18 [INFO] Utilities - File does not exist
9/29/2013 15:09:18 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 15:09:18 [INFO] PIM - SUCCESS Created Tables.
9/29/2013 15:09:18 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 15:09:18 [INFO] PIM - Updater Inventory location:D:\Adobe Illustrator CS5\resources\updaterinventory.dll
9/29/2013 15:09:18 [INFO] PIM - BEGIN pim_requireUpdateAtPath...
9/29/2013 15:09:18 [INFO] PIM - PIM CF PATH :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp
9/29/2013 15:09:18 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 15:09:18 [INFO] PIM - Current db schema version on machine 1.
9/29/2013 15:09:18 [INFO] PIM - Current db schema version to install 1.
9/29/2013 15:09:18 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
9/29/2013 15:09:18 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 15:09:18 [INFO] PIM - Trying to access xml at path:D:\Adobe Illustrator CS5\packages\core\PDApp.pimx
9/29/2013 15:09:18 [INFO] PIM - XML is valid
9/29/2013 15:09:18 [INFO] PIM - END pim_requireUpdateAtPath...
9/29/2013 15:09:18 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 15:09:20 [INFO] PIM - START of pim_copyPkgsFromACFToCFPath
9/29/2013 15:09:20 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 15:09:20 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\ destPath :C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE\PDApp
9/29/2013 15:09:20 [INFO] PIM - Function :copyPrimitive
9/29/2013 15:10:23 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 15:10:23 [INFO] PIM - Current db schema version on machine 1.
9/29/2013 15:09:17 [INFO] Setup - Build Version - 1.0.175.0
9/29/2013 15:09:17 [INFO] Setup - Logging Level verbosity Set to 4
9/29/2013 15:09:17 [INFO] Setup - Start Adobe Setup
9/29/2013 15:09:17 [INFO] Setup - TimeLog: Bootstrapper Start
9/29/2013 15:09:17 [INFO] Setup - TimeLog: Start initial checks
9/29/2013 15:09:18 [INFO] Setup - Dictionary Path: D:\Adobe Illustrator CS5\resources\Dictionary\en_US\stringTable.zdct
9/29/2013 15:09:18 [INFO] PIM - Trying to access xml at path:D:\Adobe Illustrator CS5\resources\setup.xml
9/29/2013 15:09:18 [INFO] PIM - XML is valid
9/29/2013 15:09:18 [WARN] PIM - Failed to find Node
9/29/2013 15:09:18 [INFO] Setup - Found 3 packages in setup manifest
9/29/2013 15:09:18 [WARN] Setup - Reboot is pending from earlier installation.
9/29/2013 15:09:18 [INFO] Setup - Latest Build already installed in ACF.
9/29/2013 15:09:18 [INFO] Setup - TimeLog: End initial checks
9/29/2013 15:09:20 [INFO] Setup - TimeLog: Begin Installing
9/29/2013 15:10:23 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
9/29/2013 15:10:23 [INFO] PIM - Current db schema version to install 1.
9/29/2013 15:10:23 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
9/29/2013 15:10:23 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 15:10:23 [INFO] PIM - END of pim_copyPkgsFromACFToCFPath
9/29/2013 15:10:23 [INFO] Utilities - File does not exist
9/29/2013 15:10:28 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 15:10:28 [INFO] PIM - FREE PIM Instance ...
9/29/2013 15:10:24 [FATAL] Setup - Unable to launch PDApp. Error in performing additional copy of PDAppFlex.swf.
GetLastError() = 3
9/29/2013 15:10:28 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE\PDApp
9/29/2013 15:10:28 [INFO] Setup - Setting current directory to C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE
9/29/2013 15:10:29 [ERROR] Setup - Error in deleting folder C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE. Error Code:145
9/29/2013 15:10:29 [ERROR] Setup - Error in deleting folder C:\Users\Agent Kalinchi\AppData\Local\Adobe. Error Code:145
9/29/2013 15:10:29 [INFO] Setup - End Adobe Setup. Exit code: 1
9/29/2013 15:15:03 [INFO] Setup - Build Version - 2.0.240.0
9/29/2013 15:15:03 [INFO] Setup - Logging Level verbosity Set to 4
9/29/2013 15:15:03 [INFO] Setup - Start Adobe Setup
9/29/2013 15:15:03 [INFO] Setup - TimeLog: Bootstrapper Start
9/29/2013 15:15:03 [INFO] Setup - TimeLog: Start initial checks
9/29/2013 15:15:04 [INFO] Setup - Dictionary Path: J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\resources\Dictionary\en_US\stringTable.zdct
9/29/2013 15:15:04 [INFO] PIM - Trying to access xml at path:J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\resources\setup.xml
9/29/2013 15:15:04 [INFO] PIM - XML is valid
9/29/2013 15:15:04 [WARN] PIM - Failed to find Node
9/29/2013 15:15:04 [INFO] Setup - Found 3 packages in setup manifest
9/29/2013 15:15:04 [WARN] Setup - Reboot is pending from earlier installation.
9/29/2013 15:15:04 [INFO] PIM - Build Version - 2.0.240.0
9/29/2013 15:15:04 [INFO] PIM - Logging Level verbosity Set to 4
9/29/2013 15:15:04 [INFO] Utilities - Folder does not exist
9/29/2013 15:15:04 [INFO] PIM - Build Version - 2.0.240.0
9/29/2013 15:15:04 [INFO] PIM - Logging Level verbosity Set to 4
9/29/2013 15:15:04 [INFO] PIM - CREATE PIM Instance ...
9/29/2013 15:15:04 [INFO] Utilities - File does not exist
9/29/2013 15:15:04 [INFO] Utilities - File does not exist
9/29/2013 15:15:04 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 15:15:04 [INFO] PIM - SUCCESS Created Tables.
9/29/2013 15:15:04 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 15:15:04 [INFO] PIM - Updater Inventory location:J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\resources\updaterinventory.dll
9/29/2013 15:15:05 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
9/29/2013 15:15:05 [INFO] PIM - Current db schema version on machine 1.
9/29/2013 15:15:05 [INFO] PIM - Current db schema version to install 1.
9/29/2013 15:15:05 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
9/29/2013 15:15:05 [INFO] PIM - PIM Database is Up To Date.
9/29/2013 15:15:05 [INFO] PIM - Trying to access xml at path:J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 15:15:05 [INFO] PIM - XML is valid
9/29/2013 15:15:05 [WARN] PIM - Failed to find Node
9/29/2013 15:15:05 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
9/29/2013 15:15:05 [INFO] PIM - PackageCheck: Package id 04D5AF54-9E90-4A31-82DA-D9B864D1397E is a old Package, new is installed on the system. Size required: 0
9/29/2013 15:15:05 [INFO] PIM - Trying to access xml at path:J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\UWA\UWA.pimx
9/29/2013 15:15:05 [INFO] PIM - XML is valid
9/29/2013 15:15:05 [WARN] PIM - Failed to find Node
9/29/2013 15:15:05 [INFO] PIM - PackageCheck: Package id B2B738E8-B8D7-4336-83DB-525178E71E58 is a old Package, new is installed on the system. Size required: 11964682
9/29/2013 15:15:05 [INFO] PIM - Trying to access xml at path:J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\DWA\DWA.pimx
9/29/2013 15:15:05 [INFO] PIM - XML is valid
9/29/2013 15:15:05 [WARN] PIM - Failed to find Node
9/29/2013 15:15:05 [INFO] PIM - PackageCheck: Package id 7D81AE3C-D639-40D1-BABE-B4741C41390C is a old Package, new is installed on the system. Size required: 4753339
9/29/2013 15:15:05 [INFO] PIM - Trying to access xml at path:J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\LWA\LWA.pimx
9/29/2013 15:15:05 [INFO] PIM - XML is valid
9/29/2013 15:15:05 [WARN] PIM - Failed to find Node
9/29/2013 15:15:05 [INFO] PIM - PackageCheck: Package id 6AFD0089-3060-4106-8640-48B2C5994949 is a old Package, new is installed on the system. Size required: 11019801
9/29/2013 15:15:05 [INFO] PIM - PackageCheck: Extra Package id 03A0D9A8-1647-4A16-B837-B618631EC467 found in ACF. Size required: 3868875
9/29/2013 15:15:05 [INFO] PIM - PackageCheck: Extra Package id 1F7ECA8B-CC65-42B2-BB0D-F7B1ABB44A2D found in ACF. Size required: 27582713
9/29/2013 15:15:05 [INFO] PIM - PackageCheck: Extra Package id BD0E5F65-AF70-4651-8FA4-3FE02BAB9119 found in ACF. Size required: 14528282
9/29/2013 15:15:05 [INFO] PIM - PackageCheck: Extra Package id ED99D16D-75C2-420B-A411-9A0B632F704D found in ACF. Size required: 12939420
9/29/2013 15:15:05 [INFO] PIM - PackageCheck: Extra Package id BE4EE511-E787-4D5F-A595-1E66E9DC94A9 found in ACF. Size required: 17467275
9/29/2013 15:15:05 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 114536825
9/29/2013 15:15:05 [INFO] Setup - TimeLog: End initial checks
9/29/2013 15:15:07 [INFO] Setup - TimeLog: Begin Installing
9/29/2013 15:15:07 [INFO] Setup - Start Installing core package - J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 15:15:07 [INFO] PIM - START installPackage at file J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 15:15:07 [INFO] PIM - Trying to access xml at path:J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx
9/29/2013 15:15:07 [INFO] PIM - XML is valid
9/29/2013 15:15:07 [WARN] PIM - Failed to find Node
9/29/2013 15:15:07 [ERROR] PIM - Package folder does not exist on the system.
9/29/2013 15:15:07 [INFO] Setup - Finished Installing core package - J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx, Return status: -1
9/29/2013 15:15:07 [FATAL] Setup - Error installing J:\ALL\Adobe InDesign CS5.5\Adobe InDesign CS5.5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
9/29/2013 15:15:07 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
9/29/2013 15:15:10 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 15:15:10 [INFO] PIM - PIMSqlite closeDB status 0
9/29/2013 15:15:10 [INFO] PIM - FREE PIM Instance ...
9/29/2013 15:15:10 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE\PDApp
9/29/2013 15:15:10 [INFO] Setup - Setting current directory to C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE
9/29/2013 15:15:10 [ERROR] Setup - Error in deleting folder C:\Users\Agent Kalinchi\AppData\Local\Adobe\OOBE. Error Code:145
9/29/2013 15:15:10 [ERROR] Setup - Error in deleting folder C:\Users\Agent Kalinchi\AppData\Local\Adobe. Error Code:145
9/29/2013 15:15:10 [INFO] Setup - End Adobe Setup. Exit code: 1Hi Z_Kala
Please refer : http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html #main_Installer_failed_to_initialize_
http://forums.adobe.com/message/4946179 -
Adobe Indesign CS5.5 Disc - Installer failed to initialize
I have been trying unsuccessfully to install my Adobe Indesign cs5.5 disc for the first time into my Dell Latitude E6400 laptop (Windows vista, intel core2 /duo - I meet all the system requirements). I keep getting the message "Installer failed to initialize. Please contact Adobe support."
I followed the indesign cs5 help suggestions at adobe.com and ran the Adobe Cs5 cleaner tool. This did not help. I also turned off my anti-virus to be sure.
Should I instead download the program from the internet and then enter my serial code? Is this my only option? Could you please give me some other suggestions. Your help is greatly appreciated.
DavidDavid:
I ran Adobe Support Adivsor toll, and the response was "Inspection could not identify any issues." I did not see any log files.
Just to confirm, you went to %APPDATA%\Local\Temp and found that there were a lot of files there, but there was not one called PDApp.log? Are you sure you have the right path?
If that's so, then the installer is failing really early. I suppose it's silly, but have you tried rebooting?
I find it doubtful that uninstalling Acrobat or Reader would help. Though I am slightly curious whether their Uninstallers launch. (For most Adobe products, the Uninstaller and the Installer are very similar, and they both do a bunch of checks and then pop up a window. For uninstallers, there is a chance to confirm before uninstalling. It would be interesting to know if the uninstallers fail to start the same way your InDesign installer has failed. But Acrobat is the product Least Like all the others. It's uninstaller might not behave this way, I'm not sure).
Still, we are getting down to weird or obscure problems. So it may be time to try solutions that are abnormal.
So, lacking anything better to do, assuming you have quadruple-checked for the above log file, why don't you go with your initial idea and try downloading the trial installer. And if it still doesn't work, sure, try uninstalling Acrobat first. -
Cs6 mc Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
I am having trouble installing cs6 mc from both dvd and download.
I keep getting the same error for the Installer "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
Is there a fix for this?
Here is the PDApp.log from the latest attempt to install:
8/16/2014 19:47:53 [INFO] Setup - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] Setup - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] Setup - Start Adobe Setup
8/16/2014 19:47:53 [INFO] Setup - TimeLog: Bootstrapper Start
8/16/2014 19:47:53 [INFO] Setup - TimeLog: Start initial checks
8/16/2014 19:47:53 [INFO] Setup - Dictionary Path: D:\TD\CS6_App\Adobe CS6\resources\Dictionary\en_US\stringTable.zdct
8/16/2014 19:47:53 [INFO] PIM - Trying to access xml at path:D:\TD\CS6_App\Adobe CS6\resources\setup.xml
8/16/2014 19:47:53 [INFO] PIM - XML is valid
8/16/2014 19:47:53 [WARN] PIM - Failed to find Node
8/16/2014 19:47:53 [INFO] Setup - Found 6 packages in setup manifest
8/16/2014 19:47:53 [INFO] PIM - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] PIM - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] Utilities - Folder does not exist
8/16/2014 19:47:53 [INFO] PIM - Build Version - 6.0.335.0
8/16/2014 19:47:53 [INFO] PIM - Logging Level verbosity Set to 4
8/16/2014 19:47:53 [INFO] PIM - CREATE PIM Instance ...
8/16/2014 19:47:53 [INFO] Utilities - File does not exist
8/16/2014 19:47:53 [INFO] Utilities - File does not exist
8/16/2014 19:47:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [INFO] PIM - SUCCESS Created Tables.
8/16/2014 19:47:53 [INFO] PIM - PIM Database is Up To Date.
8/16/2014 19:47:53 [INFO] PIM - Updater Inventory location:D:\TD\CS6_App\Adobe CS6\resources\updaterinventory.dll
8/16/2014 19:47:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [FATAL] PIM - Error could not executeGeneralSQLQuery.
8/16/2014 19:47:53 [FATAL] PIM - Failed select count(*) from sqlite_master.
8/16/2014 19:47:53 [FATAL] PIM - file is encrypted or is not a database.
8/16/2014 19:47:53 [FATAL] PIM - Error in Get Table count.
8/16/2014 19:47:53 [FATAL] PIM - ERROR Failed select count(*) from sqlite_master.
8/16/2014 19:47:53 [ERROR] PIM - Could not createOrUpdatePIMDbSchema.
8/16/2014 19:47:53 [INFO] PIM - PIMSqlite closeDB status 0
8/16/2014 19:47:53 [ERROR] PIM - Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.
8/16/2014 19:47:53 [FATAL] Setup - Unable to perform Disk space check
8/16/2014 19:47:53 [FATAL] Setup - Errors faced in OS requirement checks. Exiting...
8/16/2014 19:47:55 [INFO] PIM - PIMSqlite closeDB status 0
8/16/2014 19:47:55 [INFO] PIM - FREE PIM Instance ...
8/16/2014 19:47:55 [INFO] Setup - cleanUSF: Deleting Path C:\Users\[user name]\AppData\Local\Adobe\OOBE\PDApp
8/16/2014 19:47:55 [INFO] Setup - Setting current directory to C:\Users\[user name]\AppData\Local\Adobe\OOBE
8/16/2014 19:47:55 [ERROR] Setup - Error in deleting folder C:\Users\[user name]\AppData\Local\Adobe. Error Code:145
8/16/2014 19:47:55 [INFO] Setup - ================= End Adobe Setup. Exit code: -3 =================
Please help.
Thank you,
CarlThat LOOKS like you are trying to install to the D drive instead of the default C drive... true?
What happens if you install to the default C drive?
What happens if you right click the installer and select "Run as Administrator" from the option list? -
I've just set up a new computer (mac mini 2014, 2.6Ghz/8GRAM/1TB drive) and attempts to install generate the error "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." And of course Adobe Support Advisor doesn't exist anymore. I downloaded a new installer from the adobe site, same problem. Java version is 1.7.0_71.
Error "Installer Failed to Initialize" | Install desktop application | Windows
-
Adobe CS6 'Installer failed to initialize' on Windows 7. Help!
I downloaded the Adobe Extended CS6 from Adobe.com on to my Windows 7 (HP) Dell laptop on 64bit.
After unpacking the downloaded file, I tried to run the installer but got the message - 'Installer failed to initialize'. It tells me to dowload the Adobe Support Advisor but the program is no longer available. See- Adobe - Adobe Support Advisor
This new link just gives generic links. (Thanks for that Adobe!)
In trying to fix this, I have uninstalled all Adobe Cloud/Flash software and ran the Adobe Creative Cloud Cleaner and CCleaner tools. And yet the problem persists.
I've lost half a day trying to fix this, so if there's anyone out there who can help I'd be very grateful!Is your user profile on the C: drive? How about the Temp directory?
You'll probably also find this KB article helpful: Troubleshoot with install logs | CS5, CS5.5, CS6, CC
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