Adobe Fixes Critical Problem, Keeps Fix from Some Users

Before explaining my situation, I'll ask my question for the community up front: Is there a way for a single retail-licence holder like myself to get this patch or otherwise fix the text entry box focus problem? (Don't post stolen versions of the patch.)
I hold a retail license for Captivate 6 and am on the brink of finishing a 3-month-long project. The only thing keeping me from publishing my interactive software emulation is a problem with the Captivate software I purchased: that the cursor is not placed inside a text entry box when the box appears (which for me is always at the very start of a slide).
So, after a quick search on the problem I discovered that there is a patch available that includes a fix for it.
I ran updates from inside Captivate as the webpage instructed, but the problem persisted. After getting on the horn with Adobe, it turns out that this patch is only available for volume licence holders and subscription-based license holders.
The patch contains both enhancements and fixes, making it something they've sort of monetized I guess by incentivizing/rewarding non-retail license holders. One simple question remains though: Why haven't they made bug fixes available to all their customers? Why do I have to bend over backwards to fix a problem that I was shipped? The problem has been fixed! Why isn't the fix included in Captivate's normal updates?
According to the dude I talked to from Adobe, the only way for me to fix the problem is to subscribe or buy a volume license. I'm probably going to pay $20 for a month of subscription to get the patch so I can publish my video. And then again for the next four videos in the series, assuming the fix isn't pushed to the normal updates by then. (Apparantly the fixes dissipate when the subscription does)
Am I missing something here? Is there a way for a single retail-licence holder like myself to get this patch or otherwise fix the text entry box focus problem? (Don't post stolen versions of the patch).

Hi Matt,
I have sent you PM.
Thanks,
Anjaneai

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    Mar 25 13:07:54 Monster-Mac.local Adobe AIR Installer[89691]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.
    Mar 25 13:07:54 Monster-Mac.local Adobe AIR Installer[89691]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.
    Mar 25 13:07:55 Monster-Mac.local Adobe AIR Installer[89691]: CoreText performance note: Client called CTFontCreateWithName() using name "Lucida Grande" and got font with PostScript name "LucidaGrande". For best performance, only use PostScript names when calling this API.
    Mar 25 13:07:55 Monster-Mac.local Adobe AIR Installer[89691]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.
    Mar 25 13:07:55 Monster-Mac.local Adobe AIR Installer[89691]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro" and got font with PostScript name "MyriadPro-Regular". For best performance, only use PostScript names when calling this API.
    Mar 25 13:07:58 Monster-Mac.local Adobe AIR Installer[89691]: Relaunching with elevation
    Mar 25 13:07:58 Monster-Mac.local Adobe AIR Installer[89691]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei
    Mar 25 13:08:02 Monster-Mac.local launchservicesd[55]: Application App:"Adobe AIR Installer" asn:0x0-22a52a3 pid:89691 refs=7 @ 0x7fb990730330 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x22a62a4 pid=89695 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue
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    Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Runtime Installer begin with version 4.0.0.1390 on Mac OS 10.9.2 x86
    Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Commandline is: -ei
    Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: No installed runtime detected
    Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"
    Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Application Support/Adobe"
    Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/mlewis/Library/Application Support/Adobe"
    Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"
    Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: Starting silent runtime install. Installing runtime version 4.0.0.1390
    Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.
    Mar 25 13:08:03 Monster-Mac.local Adobe AIR Installer[89699]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.
    Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89699]: Cannot make symlink /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.RDUdHS/temp/Versions/Current: Invalid argument
    Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89699]: Error occurred during copy operation; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
    Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89699]: Rollback complete
    Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89699]: Exiting due to error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
    Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89691]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
    Mar 25 13:08:05 Monster-Mac.local Adobe AIR Installer[89699]: Runtime Installer end with exit code 7
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    Mar 25 13:08:31 Monster-Mac.local Adobe AIR Installer[89691]: Runtime Installer end with exit code 7
    Mar 25 13:08:31 Monster-Mac com.apple.launchd.peruser.501[167] ([0x0-0x22a52a3].com.adobe.air.Installer[89691]): Exited with code: 7
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    Mar 25 13:37:55 Monster-Mac.local Adobe AIR Installer[89848]: Runtime Installer end with exit code 6
    Mar 25 13:37:55 Monster-Mac com.apple.launchd.peruser.501[167] (com.adobe.air.Installer.3728[89848]): Exited with code: 6
    Mar 25 13:38:16 Monster-Mac.local Adobe AIR Installer[89852]: Runtime Installer begin with version 3.8.0.1280 on Mac OS 10.9.2 x86
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    Mar 25 13:38:17 Monster-Mac.local Adobe AIR Installer[89852]: CoreText performance note: Client called CTFontCreateWithName() using name "Lucida Grande" and got font with PostScript name "LucidaGrande". For best performance, only use PostScript names when calling this API.
    Mar 25 13:38:17 Monster-Mac.local Adobe AIR Installer[89852]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.
    Mar 25 13:38:17 Monster-Mac.local Adobe AIR Installer[89852]: CoreText performance note: Client called CTFontCreateWithName() using name "Myriad Pro" and got font with PostScript name "MyriadPro-Regular". For best performance, only use PostScript names when calling this API.
    Mar 25 13:38:22 Monster-Mac.local Adobe AIR Installer[89852]: Relaunching with elevation
    Mar 25 13:38:22 Monster-Mac.local Adobe AIR Installer[89852]: Launching subprocess with commandline /Applications/Utilities/Adobe AIR Uninstaller.app -ei
    Mar 25 13:38:29 Monster-Mac.local launchservicesd[55]: Application App:"Adobe AIR Installer" asn:0x0-22d22d0 pid:89852 refs=7 @ 0x7fb9906d7750 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x22d32d1 pid=89855 "SecurityAgent"")), so denying. : LASSession.cp #1481 SetFrontApplication() q=LSSession 100004/0x186a4 queue
    Mar 25 13:38:29 Monster-Mac.local WindowServer[112]: [cps/setfront] Failed setting the front application to Adobe AIR Installer, psn 0x0-0x22d22d0, securitySessionID=0x186a4, err=-13066
    Mar 25 13:38:29 Monster-Mac.local authexec[89858]: executing /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/MacOS/Adobe AIR Installer
    Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Runtime Installer begin with version 3.8.0.1280 on Mac OS 10.9.2 x86
    Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Commandline is: -ei
    Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: No installed runtime detected
    Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"
    Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Application Support/Adobe"
    Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/mlewis/Library/Application Support/Adobe"
    Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Launching subprocess with commandline /usr/sbin/chown -hfRP mlewis "/Users/mlewis/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"
    Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: Starting silent runtime install. Installing runtime version 3.8.0.1280
    Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.
    Mar 25 13:38:30 Monster-Mac.local Adobe AIR Installer[89858]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.
    Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89858]: Cannot make symlink /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.5xtfEz/temp/Versions/Current: Invalid argument
    Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89858]: Error occurred during copy operation; beginning rollback: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
    Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89858]: Rollback complete
    Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89858]: Exiting due to error: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
    Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89852]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2038" errorID=2038]
    Mar 25 13:38:32 Monster-Mac.local Adobe AIR Installer[89858]: Runtime Installer end with exit code 7
    Mar 25 13:43:23 Monster-Mac.local Adobe AIR Installer[89852]: Runtime Installer end with exit code 7
    Mar 25 13:43:23 Monster-Mac com.apple.launchd.peruser.501[167] (com.adobe.air.Installer.3728[89852]): Exited with code: 7
                  NSApplicationBundleIdentifier = "com.adobe.air.Installer";
                  NSApplicationName = "Adobe AIR Installer";
                  NSApplicationPath = "/Applications/Utilities/Adobe AIR Uninstaller.app";
                  NSWorkspaceApplicationKey = <NSRunningApplication: 0x610000112bd0 (com.adobe.air.Installer - 89852)>;
    Mar 25 13:55:07 Monster-Mac com.apple.launchd.peruser.501[167] (com.adobe.air.ApplicationInstaller.46320[89937]): Exited with code: 4
    Thank you in advance.

    I finally got it to work!
    Marydesigns, you may have already this, but this is what worked for me:
    From http://helpx.adobe.com/air/kb/troubleshoot-air-installation-mac-os.html (not sure how i never stumbled across that page during the past few days)
    -Using Finder, navigate to your Applications folder and look for a file (not a folder) named "Adobe".  If one exists, rename or delete it.
    -Open the Terminal application in your Applications/Utilities folder.  Run the following commands:
      sudo chmod -R ug=rwx,o=rx /Applications/Adobe
    sudo chmod -R ug=rwx,o=rx ~/Library/Application\ Support/Adobe/
    sudo chmod -R ug=rwx,o=rx ~/Library/Application\ Support/Adobe/AIR/
    sudo chmod -R ug=rwx,o=rx /Users/Shared/Library/Application\ Support/Adobe/
    NOTE: Terminal may state that some of these directories don't exist. Don't worry about it. It told me that 2 of them didn't exist, but this process still fixed my problem
    -Next, adjust the ownership of a particular folder. Run the following two commands in Terminal, noting the user name response of the "whoami" command.  Replace username with your username in the next command:
    1. whoami
    2. sudo chown -R username:staff ~/Library/Application\ Support/Adobe/AIR/
    Again, Terminal may alert you that this directory doesn't exist. Just ignore it.
    Close the Terminal application and rerun the Adobe AIR  installer.
    That got AIR working. I was then able to install Muse manually (not with Creative Cloud) by downloading it from http://adobe.com/go/muse_latest_mac
    Hopefully this works for you!

  • Problem downloading files from some site

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    Hi Fillipo,
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  • Hide the Core universe from some user groups - where is SAP?

    We are using BOXI 3.1 and want to hide core universes from the users. We can't use 'deny view objects' on the core universe. If we do so the derived universe can't run. Maybe the problem could be solved if we could make a shorcut to an universe and put this shortcut in another universefolder, but this possibility isn't there.
    Another problem is when using LOVs from the core universe. If you move the derived universe to another folder you won't be able to use the LOVs defined in the core univers because they are placed on the pc in a folder where the core universe is placed and the derived universe doesn't use the LOVs.
    We have a lot of core universes and many derived universes using core universes with different right for group of users. What we want is to create a AccessLevel for each usergroup and asign this to a usergroup and a universefolder and then place the derived universe in theese folders.
    We could do so in 6.5.
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    Hi Vallabhaneni 
    Thanks for your answer. I think your idea is the way to solve my problem, but I'm not satified with the solution because I have to put all universes in 1 universefolder, and as you mentioned it's time consuming because I must set rights on each universe. Nor is it a safe solution because I can forget to restrict users from using a universe.
    I'd like to have a structure like this
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          Spec HR (shortcut to derived special universe for HR-group) ACL Basic
          Spec XX (shortcut to another derived special universe for a group of users) ACL Basic
    Usergroups
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          Spec HR (a group of users are also in this group and are allowed to see the universe in Spec HR)
          Spec XX (a group of users are also in this group and are allowed to see the universe in Spec XX)
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         UG Spec HR - UNIfolder Spec HR --> Assigned rights ACL Basic
         UG Spec XX - UNIfolder Spec XX --> Assigned rights ACL Basic
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    I have the same structure on folder where the reports are placed and it will give a minimum of administration.
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  • Problems importing mail from one user to another on same computer

    Hi,
    I work from home so I created a new account on my computer so I could have a personal user and a business user. That way maybe I won't always end up working when I'm trying to relax. So I want to bring all my old work emails over the the new work account. But when I copy the mail files to the new user account and then try to import, the folders all have red circles with minus signs. I gather that this has something to do with permissions, but when I change the owner to the new user, they still have the red circles. I also tried just moving the whole mail folder over to the new user, but it's "read only".
    Both users are administrators. I'm running OS 10.4.4.
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    Hi Andrew.
    What you tried to transfer the Mail folder from one user to the other should have worked, except I believe you didn't properly change ownership of the files and folders involved.
    7. open new user Mail
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    It looks like you tried changing ownership of the enclosing Mail folder only. Ownership of all the items within it must be changed as well. Unfortunately, there is no way to do this properly in the Finder, as the Apply to enclosed items button in the Get Info window also overwrites access permissions, not just the changes you make to ownership. Usually, this is wrong, as a different set of permissions may be appropriate for each item. In the particular case of the Mail folder, however, you can come close to doing the right thing as follows:
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    2. Change the settings as follows (you may need to click on the lock icon to authenticate first). Owner: username, with "Read & "Write" access permissions; Group: username, with "Read only" access permissions; Others: "No Access".
    3. Click on the Apply to enclosed items button at the bottom of the Get Info window.
    4. Change Group access back to "No Access", which probably was (or should be) the initial setting when you opened the Info window.
    5. Close the Get Info window.
    The right way to (recursively) change ownership of the Mail folder without altering access permissions would be issuing the following command in Terminal:
    sudo chown -R username:username ~/Library/Mail
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    sudo chown username:username ~/Library/Preferences/com.apple.mail.plist

  • Hide the Core universe from some user groups

    Hi all,
    We have one Core universe and few derived universes for each user group. One team is responsible to implement the Core and the derived universes. This means they have Full access on these universes. There are few other user groups which have VOD access on their group specific derived universe and the VOD access on the Core universe in order to create or run WebI reports. Since they have VOD access on the core universe, they will be able to create report against it. We like to hide the core universe from our user group and they should always use their derived universes.
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    Thank you.
    Sunny

    Hi,
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    Suresh Aluri.

  • Certain Airport setting is keeping me from some webpages.

    I originally posted this thread in the Safari forum but I found out that the problem isn't with Safari it's with how Airport is connecting to the internet.
    Here is a link to the original thread: http://discussions.apple.com/thread.jspa?threadID=1625722&stqc=true
    Here are the important parts copied and pasted from that thread:
    It only began to happen recently. The pages in question are www.eve-online.com and www.photobucket.com. I had previously been able to access both sites. In fact, I visited the former just two days ago, and now I can't access it at all. On other computers in this house - other macs and pcs - the websites load just fine even now. This leads me to believe that the problem originates somewhere with my computer. The problem happens on both Safari and Firefox.
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    I just had a breakthrough! Check it out..
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    Message was edited by: Wooj
    Message was edited by: Wooj

    When you get an IP address via DHCP you also receive your netmask, default router address and addresses of (in general) two DNS servers that way.
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  • Help required - a problem receiving SMS from some ...

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    I bought my wife a new MacBook Pro to replace a 6 or 7 year old iMac, and in the course of setting it up tonight, we've run into a little snag.
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