Adobe Flash Player - Adobe Dowloand Manger it remains gray all the time

If I install Adobe Flash Player, I click on ' ' Run ' ' then ' ' Yes' ' and then suddenly comes '' Adobe Dowloand Manger 'and it remains gray all the time ! I could cry , Please Help me . Here is a screenshot of what it looks like : http://prntscr.com/6ysqb
Can someone help me please?

Please take a look at the appropriate link for your computer type:
Installation problems | Flash Player | Windows
Installation problems | Flash Player | Mac
Pattie

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