Adobe Flash player, shockwave just doesn't work.

For flash player,
I'm using chrome and firefox, somehow flash player just won't work
I checked the flash player is installed, and can see the animation at no. 5
https://helpx.adobe.com/flash-player.html
But when I tries to view a video from cbs site, it says "Please install Adobe Flash Player to view this video"
And also there's a game I wanted to play on my computer(not browser), and it tells me "Adobe Flash Player or an HTML5 supported browser is required for video playblack. Get the latest Flash Player..."
I checked my chrome and firefox plugins, both are enabled and always allowed to run. Yet why this problem persists?
Also note that this is a new laptop.
For shockwave,
I checked this site:
Adobe - Test Adobe Shockwave Player
Somehow it worked for firefox but not chrome?

I'll just copy and paste the whole thing.
Adobe Flash Player (2 files) - Version: 17.0.0.169
Shockwave Flash 17.0 r0 
Name:
Shockwave Flash
Description:
Shockwave Flash 17.0 r0
Version:
17.0.0.169
Location:
C:\Program Files (x86)\Google\Chrome\Application\42.0.2311.90\PepperFlash\pepflashplayer.dll
Type:
PPAPI (out-of-process)
Disable
MIME types:
MIME type
Description
File extensions
application/x-shockwave-flash
Shockwave Flash
.swf
application/futuresplash
FutureSplash Player
.spl
Name:
Shockwave Flash
Description:
Shockwave Flash 17.0 r0 Debug
Version:
17.0.0.169
Location:
C:\Windows\system32\Macromed\Flash\pepflashplayer32_17_0_0_169.dll
Type:
PPAPI (out-of-process)
Disable
MIME types:
MIME type
Description
File extensions
application/x-shockwave-flash
Shockwave Flash
.swf
application/futuresplash
Shockwave Flash
.spl
Disable Always allowed to run

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    and I also have some issues with pop-ups (I don't know if this is related)
    Note that:Today I was asked to update the AFP on the firefox and I did and until now it works perfectly.
    (I use both firefox and internet explorer)
    If anyone could help me , I would be very grateful...

    Hi Eidnolb,be careful, long post following  :
    Yes of course I kept MBAM on my desktop as a shortcut (was actually installed in C:\Program files) and it became my new friend .
    I am so suspicious now on everything that I am scanning my pc everyday!!
    I saw the scanning works without disabling Norton components, but you still think I have to do it , right?
    As for the Java, ok with the update.Now I have Java 6 Update 21.
    FF plug-ins
    In Firefox I actually got a message that 2 new add-ons have installed: Java Console 6.0.21 and Java Quick starter 1.0
    The other "extra" add-ons (2nd category from left) are:
    Microsoft.NET Framework Assistant 1.1
    Norton IPS 2.0
    Norton Toolbar 4.6
    and on the category "add-ons" (4th category from left) I found:
    Adobe Acrobat 9.3.3.177
    Google Update 1.2.183.23
    Java Deployment Toolkit 6.0.210.7
    Java (TM) Platform SE 6 U21
    Microsoft DRM (DRM Store Netscape Plugin) 9.0.0.4503
    Microsoft DRM (DRM Netscape Network Object) 9.0.0.4503
    Mozilla Default Plug-in 1.0.0.15
    Shockwave Flash 10.1.53.64
    Windows Media Player Plug-in Dynamic Link Library 3.0.2.629
    Windows Presentation Foundation 3.5.30729.1
    IE add-ons
    All add-ons
    Microsoft Corporation
    Search
    Windows Media Player
    XML DOM Document 6.0
    Free Threaded XML DOM Document 6.0
    XSL Template 6.0
    XML HTPP 6.0
    Google Inc
    Google Side Bar
    Google Toolbar Notifier BHO
    Google Toolbar Helper
    Google Toolbar
    Sun Microsystems,Inc
    JQSIEStartDetectorImpl Class
    Java(tm) Plug-In 2SSV Helper
    Java Plug-in 1.6.0_21
    Java Plug-in 1.6.0_21
    isInstalled Class
    Symantec Corporation
    Symantec Intrusion Prevention
    Symantec NCO BHO
    Norton Toolbar
    (All these 3 are disabled)
    Adobe Systems,Incorporated
    Adobe PDF Link Helper
    Adobe PDF Reader
    (Not verified) Microsoft Corporation
    XML DOM Document
    XML DOM Document 3.0
    XML HTTP 3.0
    Cureently loaded add-ons
    Symantec Corporation
    Norton Toolbar
    Symantec NCO BHO
    Symantec Intrusion Prevention
    (All these 3 are disabled)
    Google Inc
    Google Toolbar
    Google Toolbar Helper
    Google Toolbar Notifier BHO
    Google Side Bar
    Adobe Systems, Incorporated
    Adobe PDF Link Helper
    Sun Microsystems,Inc.
    Java(tm) Plug-In 2 SSV Helper
    JQSIEStarDetectorImpl Class
    Run without permission
    Microsoft Corporation
    InformationCardSigninHelper Class
    HtmDlgSafeHelper Class
    Tabular Data Control
    Microsoft Shell UI Helper
    Windows Media Player
    XML DOM Document 6.0
    Free Threaded XML DOM Document 6.0
    XML Schema Cache 6.0
    XSL Template 6.0
    XML HTTP 6.0
    Scripting Dictionary
    Free Threaded XML DOM Document
    (Not verified) Microsoft Corporation
    XML DOM Document
    XSL Template
    XML Schema Cache
    XML DOM Document 3.0
    Free Threated XML DOM Document 3.0
    XML Schema Cache 3.0
    XML HTTP 3.0
    XSL Template 3.0
    XML Data Source Object 3.0
    XML Data Source Object
    Sun Microsystems,Inc.
    isInstalled Class 6.0.210.7
    Java Plug-in 1.6.0_21
    Java Plug-in 1.6.0_21
    Java Plug-in 1.6.0_21  6.0.210.7
    Java Plug-in 1.6.0_21  6.0.210.7
    Deployment Toolkit  6.0.210.7
    Adobe Systems,Incorporated
    Adobe PDF Reader
    Google Inc
    Google Update Plugin
    Download controls
    Sun Microsystems, Inc.
    Java Plug-in 1.6.0_21
    Java Plug-in 1.6.0_21
    Java Plug-in 1.6.0_21
    It's clear now that some java add-ons have been installed!
    On the Add-Remove programms there are some that I don't know, take a look and if you know anything,please be so kind-as always-to tell me.
    -High Definition Audio Driver Package-KB835221
    -Marvell Miniport Driver
    -NVIDIA Drivers
    and some others Microsoft NET Framework
    (I think that the technician may have add them when I did a format to my pc)
    and I removed Apple software update, cause I didn't know what this was.
    I told you that this would be a long post..but now I'm through..
    Waiting for next step (no rush,take your time Eidnolb)
    BIG thanks to you!!

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