Adobe flash player times out on download before installation

Have tried to download and install new Adobe flash player many times w/o success, either on my desktop (3.4 GHZ win-7 64-bit with 16 GB ram) or my laptop.  I use Norton IS, but should not be a problem.   Finally tried removing old version first, but still have same problem.  Is this common?  Can anyone help?

Download and run the offline installer(s) from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header

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