Adobe Folio Builder - Network Error - Dispite no restrictions, details inside

Hi,
We have a user who is using Indesign, and we have installed Adobe Folio Builder. The problem occurs when they try to sign in to Folio Builder and are given the message 'Network Error'
We know it's not a problem with their credentials as they can sign in to the online portal with no problems. We also have tried different credentials and are given the correct error message that the credentials are wrong.
I've checked the network logs to see what happens when they try and click folio builder and I can't see any unpermitted sites/address show up. What I see is:
https://na1.r.services.adobe.co-account//amfgateway2/ - Permitted
https://digitalpublishing.acrobat.com - Permitted
https://na1r.services.adobe.com - Permitted
https://fpdownload.adobe.com/crossdomain.xml - Permitted
https://fpdownload.adobe.com/pu-/swz/crossdomain.xml - Permitted
Anyone got any suggestions on what is causing this problem?
Thanks
Matt

I can't try another machine, as we only have Folio Builder on the one machine.
We only have one login, it doesnt work on folio builder plugin, but works perfectly fine on the online portal. It's 100% not a problem with the credentials

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Adobe Folio Builder - Network Error - Dispite no restrictions, details inside

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