Adobe Form Email Issue

Question

I have created an Adobe form that has 4 Submit buttons:
mailto:[email protected]?subject=adobe form
(each button is different, of course)
Anyways, when you click on any of the buttons, a box appears to Select Email Client:
Option 1: Desktop Email Application (Choose this option if you currently use an email application such as Microsoft Outlook Express, Microsoft Outlook, Eudora, or Mail.)
Option 2: Internet Email (Choose this option if you currently use an Internet email service such as Yahoo or Microsoft Hotmail. You will then need to save your form and return it manually to [email protected] using your Internet email service.)
I work for a company who utilizes Microsoft Outlook, so I choose Option 1 and click OK and nothing happens. I have used this type of button and form before and the button worked properly - opened a new message in Outlook with the To field and the subject field prepopulated with the information set during design of the form and the form attached as a PDF.
Any suggestions on what I could do next or try to correct this issue because I am not the only one having this problem and the whole company I work for uses this form and it needs to be fixed soon!?!?
Thanks!!!

Answer 1

This has very little to do with Acrobat and very much to do with how email is activated
This is discussed OFTEN over on the Dreamweaver forum, where people make an HTML form with an email submit button... and are not happy when anyone who does not use the right kind of email program is not able to use the form... such as any of the "free" email clients like Yahoo
The usual solution over there (I don't have details, the only user submission form I work with is in a controlled company environment, where everyone MUST use the approved email client) is to set up a server based solution with your own software on the server, so clicking the submit button activates YOUR software, not whatever is on the user's computer