Adobe form not working after MSS Patch Upgrade

Question

Hi,
We have implemented ESS/MSS and in one of the MSS scenario to create a new personnel chnage request we have an Adobe interactive form (WD) which actually validates the users Social Security number by calling an RFC in the ECC 6.0 and updates the form's filed on the front end. There was an issue of "Expired SSO Ticket" and to resolve this SAP recommended to apply SAP_JTECHS (SAPJTECHS13P_14-10003467) and SAP_JTECHF (SAPJTECHF13P_15-10003468) patches to fix the problem. But after applying these patches Adobe form for PCR has stopped working and it just gets hanged, form appears on the front end and when user enters the values and hit enter to validate, it doesnt communicate with the Backend ECC system only the SAP status picture keeps rotating, i turned the trace ON and checked it, its not at all communicating with the ECC system. Where as in other systems where we have not appplied the pacthes, those are working fine. One of the error i noticed in the server log is as below:
jco.client.mysapsso2=AjExMDAgAA5wb3J0YWw6QkNPTFNUT4gAE2Jhc2ljYXV0aGVudGljYXRpb24BAAdCQ09MU1RPAgADMDAwAwADU1BEBAAMMjAwODExMDMxNjU3BQAEAAAAEAoAB0JDT0xTVE//AQUwggEBBgkqhkiG9w0BBwKggfMwgfACAQExCzAJBgUrDgMCGgUAMAsGCSqGSIb3DQEHATGB0DCBzQIBATAiMB0xDDAKBgNVBAMTA1NQRDENMAsGA1UECxMESjJFRQIBADAJBgUrDgMCGgUAoF0wGAYJKoZIhvcNAQkDMQsGCSqGSIb3DQEHATAcBgkqhkiG9w0BCQUxDxcNMDgxMTAzMTY1NzQwWjAjBgkqhkiG9w0BCQQxFgQUfD7V7TS!58cgzIFyucxCSL4ltuswCQYHKoZIzjgEAwQvMC0CFA4Q0!Rr2xYFPwFwXz8WeFF1UALlAhUAmHiTdHw!3s4Q!Jc9gDyY4QSvxa4=, user=, mshost=sapdv2.company.com, r3name=DV2, jco.client.type=B, jco.client.trace=0, group=SRS, codepage=1100}
Client not connected#
#1.5 #76C1EDD07B440026000000000007501600045ACC2EF6809D#1225732914577#/Applications/BusinessLogic#sap.com/home~zb2bzsrs#com.sap.isa.core.eai.sp.jco.JCoConnectionStateful#BCOLSTO#1480##hadspd1.bnet_SPD_306896250#BCOLSTO#daca9e30a9cb11dd99c976c1edd07b44#SAPEngine_Application_Thread[impl:3]_19##0#0#Error#1#/Applications/BusinessLogic#Java###Error occcurred in EAI layer "".#2#com.sap.mw.jco.JCO$Exception: (104) RFC_ERROR_SYSTEM_FAILURE: Error in module RSQL of the database interface.#parameters: [client]='null' [user]='null' [language]='null' [ashost]='null' [systemnumber]='null' [mshost]='null' [gwhost]='null' [gwserv]='null' [group]='null' [systemid]='null'
Properties: {passwd=?, lang=en, client=150,
Can someone please suggest what could be the possible reason for such a problem with Adobe form and whats the way out to resolve this. Appreciate a quick help in this regard.
Thanks in  advance,
Sarabjeet.

Answer 1

Hi,
We had the same issue after the Patch update to SP17 in both Backend as well in Portal, to resolve my colleagues had a look at the standard forms which were working and found that because of the patch update the script used in the custom forms was changed and not the standard and
on event trigger which was processed in the container they replace the script to the standard one. and it started working.
But this is not the solution we are looking at solution on having the same version of script as in the standard even after the patch update.
So to your point to resolve compare the scripts in both standard and customized forms and do the same.
And also have a look at the SAP Note: 1109392
.... this is a temporary solution.....
Hope this helps.
Cheers-
Pramod