Adobe FrameMaker 12.0.3 Update Failed

FM 12 has been crashing regularly, and I am hopeful that the 12.0.3 update will help, but I'm getting the message "Update Failed" when I run the update.
The "Error Log" simply says:
Adobe FrameMaker 12.0.3 Update
Installation failed. Error Code: U44M1P7
I wonder if anyone else is getting this error, and is there a way around it?
Windows7 Pro (SP1) 32-bit
Thanks in advance!
-lc

Update - I was able to get it to work by manually opening then closing Charactermap.exe.

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